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Philips Avent 4 in 1 Electric Steam SCF287/02

Philips Avent 4 in 1 Electric Steam SCF287/02

1.6 from 46 reviews

Reviews

Review distribution

5 star
2
4 star
2
3 star
0
2 star
12
1 star
30

OGmum

OGmumPerth

  • 12 reviews
  • 8 likes
  • Verified purchase

Awful burnt smell has ruined bottles, baby doesnt want to feed!

published

Purchased for $129.00.

1 comment
Philips Avent
Philips S.Philips Avent

Ahsan

AhsanGreater Melbourne (Inner), VIC

Terrible product! 4th replacement unit just stopped working

published
2 comments
Philips Avent
Philips S.Philips Avent
Ahsan
Ahsan
MollyjHendricks

MollyjHendricksmelbourne

  • 6 reviews

Amazing product!

published

This product was a godsend with a newborn! I could do bottles, dummies, bread pump attachments and anything else all in one! It fit everything and never skipped a beat!

I got it in an avent naturals bundle from baby bunting and every product was amazing! All packed away ready for the next baby!

Purchased in October 2017 at Baby Bunting for $250.00.

1 comment
Philips Avent
Philips S.Philips Avent
Natasha

NatashaMelbourne

Terrible product and even worse customer service

published

Purchased in June 2018.

1 comment
Philips Avent
Michelle D.Philips Avent

Essie

Essie

  • 4 reviews

Melting plastic smell stains everything ! Stay away

published

I purchased this steriliser only 2-3months ago and only really use it to sterilise my glass bottles however upon using it only a handful of times I have started to notice this strange plasticy smell that stained everything.
I took it back to baby bunting where i purchased it and basically told me that even phillips have given up on this item and is launching another one! I am horrified that this is a product that is sold for babies. Definitely unhealthy and I strongly dont recommend it. I have no interest in exposing my baby to a chemical release!!
Stay away !

Purchased in February 2019 at Baby bunting for $179.00.

1 comment
Philips Avent
Philips S.Philips Avent

not reliable

published

today will be third time going to return the sterilizer and my baby is only 4.5 months old. This product is poor quality and keeps breaking - does not switch on in my case so I have no choice but to exchange every time. Very frustrating and time-consuming. I would not recommend this product, a very disappointing experience.

1 comment
Philips Avent
Philips S.Philips Avent

Rabz

RabzSydney

  • 2 reviews

Terrible product

published

I have used this product for my 4 month old son and it has broken down 3 times. I have called customer service for the last time and they said that I should opt for the 3 in 1 instead, so I returned my faulty base and was sent back the same 4 in 1 sterilizer. I'm too scared to use this as I know it'll break down again and don't want to send it back as I have wasted time and money for nothing. The customer service representative said she will also send some gifts for my troubles but nothing. Don't buy unless you enjoy wasting time and money.

5 comments
Philips Avent
Philips S.Philips Avent
Rabz
Rabz

Yes I have many times and they always tell me the same thing, to send it back and get it replaced.

Philips Avent
Philips S.Philips Avent

Charanjeet

CharanjeetMelbourne

  • 9 reviews
  • 5 likes

Got 6 replacement unit and still not sure whether it will last for more than a week

published

Avent 4-in-1 was given to us as a Gift in Feb 2016. Within 3 months, the unit stopped working. We got the replacement unit and from there we have already got 5 or 6 replacement units but none of the replacement unit has worked for more than a week. The last replacement unit I had worked only 2 nights. Though I have got the another replacement unit but I am uncertain whether it will last a week or month. What will happen once my warranty is expired. Customer service is pretty fine but the product is not.

1 comment
Philips Avent
Philips S.Philips Avent
ouicheri

ouicheriAU

  • 4 reviews

absolute junk! don't bother

published

Terrible product quality and extremely poor design. The plate at the bottom burns after every steam cycle. Only had the product for two weeks and the warmer plate is already black/brown. Impossible to clean, tried cleaning it with vinegar but does not help. Will need to throw out and buy another brand that actually works as intended.

February 9th 2018 Update: just useless

Product does not work as intended. Only had it for two weeks and its been a nightmare to clean. Used filtered water and tried cleaning with vinegar after every use. As of today, it completely stopped working!!! Will need to pack everything up and return to baby kingdom - not easy to organise with a newborn! thanks Phillips

1 comment
Philips Avent
Philips S.Philips Avent

Stop working after 2month

published

I received this brand new 4 in 1 steriliser as baby shower present, it works well on the first 2months but today it just stopped workink. I dont have the receipt cos it’s a present, I have got the warrenty card but it saids I need the purchased proof! What should I do now ? It’s only 2 month , my friend said she bought it from toys r Us .....

5 comments
Philips Avent
Philips S.Philips Avent
Yvaine
Yvaine

thx guys~I have contacted the service team and will post the base to them for a replacement :) Will see how it goes after that.

Philips Avent
Philips S.Philips Avent

We're glad to hear that our colleagues are arranging a replacement for you, Yvaine. Thank you for the update and enjoy your weekend!

Kind regards,
The Philips Australia Team


objectivist8

objectivist8Perth, WA

  • 7 reviews

Philips is junk - failed within days.

published
1 comment
Philips Avent
Philips S.Philips Avent

Jon G

Jon GSydney

  • Verified purchase

Very bad product - avoid at all cost.

published

Same bad experience as the all the other reviews on here. After using 3 times a brown stain appeared on the element and all of my week old babies stuff smells of burning. Can't use it. Irrelevant of local water quality this is not acceptable for a Phillips product. I know the advice is to clean with vinegar but try doing that every time at 3.30am with an angry newborn screaming at you. Would love to get my $179 back. May as well throw it in the bin.


clh

clhredbank plains

  • 5 reviews
  • Verified purchase

Stopped Working and store wont replace!!

published

I purchased this product 31/03/17 and used it for the first time in June. It has now stopped working. I went to turn it on and it doesn't work. We rang the store up we purchased it from and they cant replace until it has been sent off etc....Now we are without a steriliser and we use this for convenience so it goes on at night, so I can get up and express at during the night and day so we can feed our son and now we have to boil and dry and store. So my nights are going to be a lot longer when I am already getting minimal sleep with a newborn. Looking at this page everyone seems to have the same problem.

1 comment
Philips Avent
Philips S.Philips Avent

Namita

NamitaSydney

Not reliable

published

I , also, have issues with this 4 in 1 full kit steriliser. The on/ off button does not work even though you press it hard. Either you have to hold it for 6 minutes or have to get it replaced

Only used it for 2 months on occasions. And shocked to see the on/ off button does not work. Paid high price for it. Looking forward to get it replaced

1 comment
Philips Avent
Philips S.Philips Avent
Stan

StanSydney, NSW

  • Verified purchase

Very unreliable, our 4th one replaced under warranty just broke today! :(

published
2 comments
Philips Avent
Philips S.Philips Avent
Stan
Stan
Virginia

VirginiaHampton

Good if it would stop breaking

published

We're on our way to Baby Bunting at the moment to replace our steriliser for the second time in 5 months. It randomly stopped working (again) yesterday. Very disappointing and frustrating.

Other than that, I am happy with the unit. When it works it is very convenient. Seems like a lot of people have the same issue.

1 comment
Philips Avent
Philips S.Philips Avent

As if having a baby wasn't hard enough.

published

I purchased this bottle steriliser and just about to package it back up and send it back to Phillips advent for replacement. For some reason even though I have followed the instructions it stopped working for the fourth time.. yes the fourth time. These units are absolute garbage.. please email me if you need proof..
Mums shop somewhere else .. steer clear of this item not worth the stress of being without a steriliser for the 4:-5 day period it takes to replace...

1 comment
Philips Avent
Philips S.Philips Avent

Hello Suz, that doesn't sound good and we like to see how we can help. Please contact our Avent team here: http://www.philips.com.au/c-w/support-home/support-contact-page.html for further assistance.

Kind regards,
The Philips Australia Team


Mylene

MylenePerth, WA

  • 4 reviews
  • 3 likes

Disappointed

published

I have had my Avent 3 in 1 steriliser for less than 10 weeks and it stopped working all of a sudden today. It was working fine this afternoon but now the light does not come on and it's not sterilising. Not sure what to do and what is wrong with it. Quite disappointed that it's stopped working after only 10 weeks or less! Expected more out of a Philips Avent product.

4 comments
Philips Avent
Philips S.Philips Avent
Mylene
Mylene
Mylene
Mylene

Finally got my swap. Thanks Avent for the quick follow up over the phone.


Shony

ShonySydney

faulty steriliser

published

My baby is 9 days old and already I have had to change my steriliser twice
The metal part seems to smell burnt and has discoloured
I have followed all instructions drying the bottom correct water level ect
It has been very frustrating trying to find a replacement late at night but also not knowing if this could be a health hazard
The unit is also meant to switch itself off but sometimes won't

6 comments
Philips Avent
Philips S.Philips Avent
Shony
Shony

The first one was actually rusty coloured not white and the second started to go the same I don't feel anything rusty that smells like it's burning could possibly be anything but unhealthy
Yes I had descaled it didn't work

Shony
Shony

Suddenly stop working

published

Our steam sterilizer suddenly stopped working... the On and off button doesn't have a light so we thought maybe only the light part is the only one not working so we still tried to check but the whole thing did not work to think that is new, we only used it for 3 weeks..

1 comment
Philips Avent
Philips S.Philips Avent

Page 1 of 3

Questions & Answers

Shazzie

Shazzieasked

Hi, I have the 4 in 1 and the bottom of the bottle holder has brown rusty stain on it which cant be removed by detergent. I also found brown particles on bubby's bottles.. I tried descaling and the brown stain is still there, embedded in between the holes in the white bottle holder. Can I claim a replacement under warranty? I bought this at babybunting in around June July 2018.

1 answer
Philips Avent
Philips S.Philips Avent

Hi Shazzie, we regret to hear that descaling did not remove the scale that has built up on your Avent 4-in-1 steriliser. Our colleagues would like to see how they can be of assistance. It would be great if you could give them a call at 1300 363 391 (Australia) or 0800 658 224 (New Zealand), so they can look into this further. Thank you in advance!

Kind regards,
The Philips Australia Team


Ashley T

Ashley Tasked

Hi there, my steriliser has stopped working (no lights when turned on) after 5 weeks of usage. Can you please advise how best to resolve this?

Many thanks.

1 answer
Philips Avent
Philips S.Philips Avent

Hi Ashley, thank you for getting in touch. How strange that your Avent steriliser will no longer work after only 5 weeks of use. Of course, that's not the experience we want you to have with our products. Have you perhaps already tried a different outlet? If that does not make a difference, it would be great if you could give our product specialists a call at 1300 363 391 (Australia) or 0800 658 224 (New Zealand), so they can see how they can be of assistance. Enjoy the rest of your week!

Kind regards,
The Philips Australia Team


Jacqui

Jacquiasked

Hi! I have been using the 3 in 1 steriliser and it’s great, I have been rescaling it regularly and the heating plate appears clean... however when I lifted the base to move it some green/brown water came out of the bottom?! What is this?

1 answer
Philips Avent
Philips S.Philips Avent

Hello Jacqui, thanks for asking. We advise you to call our colleagues on the below number for further assistance:

Call us 1300 363 391
Mondays to Fridays: 9:00 am - 5:00 pm EST

Kind regards,
The Philips Australia Team


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