No AppleTV or Xbox Support!
How can this service not have an AppleTV or an Xbox app?! That alone is a total deal breaker for me. As Presto is owned and operated by Foxtel I'd expect a lot more for the money. Bring out the apps and lower the price and maybe people will leave other services but until then it's not something I'd use again.
For technology as it is today - presto Is a Neanderthal
No auto play, only 2 devices never starts , technology is crap - way behind Stan and Netflix - program choice is good - -if u could watch them that is - keeps falling over won't let u log in - my biggest peave is no auto play - - in this day and age better quality is expected - will be cancelling ASAP - hung in there hoping for the lightbulb to go on with the presto team and to gain some improvement but it never came - - I'm done
Presto Scam!! Half Star
Presto is the biggest legal scam out there. Try to unsubscribe after 1 month free trial and they say I have no membership with them but still take out monthly payment that can't be stopped. They have my bank details but no membership. Reporting Presto to ACCC is my next line of action. What they are doing is fraudulent. NOT HAPPY JAN.!
Signed up to the free trial and immediately know I won't be continuing subscription. The app for Samung Smart TVs is beyond awful. Search does not work correctly and displays totally unrelated titles. Only shows 3 programs at a time while browsing for something to watch. No "my list", no "recently watched".
To top it all off, the streaming is very poor with frequent pauses. Not even worth $0.
Greedy and Desperate for your Money
I signed up for a free trial to Presto to compare the content and service to Netflix. Signing up was easy, but that's where the good news stops. The interface is alright, but not as good as that of Netflix. Streaming content constantly buffers so the service is essentially unusable. Unfortunately I forgot to cancel my free trial to Presto, so a few months later I see that they have taken $15 out of my bank account. I get that it was my fault not to cancel my subscription, but it annoys me that Presto didn't send me any email to remind me that m...y free trial was ending and if I didn't want to be charged I would have to cancel my subscription. I guess they are so desperate and greedy for money they live of people forgetting to cancel their subscription. One thing for sure is that I'll never be returning to your awful service.
User interface is terrible.
I subscribe to all three movie streaming services and Presto is by far the worst. I have resubscribed briefly to watch two shows they have I want to see but I am reminded of why I have cancelled this service previously. I am unsure why these issues persist, it seems common knowledge that almost all users begrudge the fact that Presto is hard to navigate, doesn't offer continuous play and buffers half way through shows. It is slow, entirely un-user friendly and unless it steps up it's game, will never compete with Netflix irregardless of content. I live in hope that this merge with Foxtel play addresses these issues or you can have all the shows in the world, I still won't use your service.
It is so bad, the frustration of using it almost resulted in divorce.
The interface is horrible. We have a free trial with Foxtel, but I have reset the password several times and entered the password countless times. If I get the password wrong it tells me, but when I get it right it does nothing. Even using the website is a horrible experience.
Avoid avoid avoid. Greedy and dishonest people.
I know I direct debit will be charged.
Therefore, I cancelled it on the day my subscription expired but the money was already charged from my credit card. I sent them an email on the same day but they refused to give me refund.
If they are a company with good customer service, they should have given me back $15. However, they were waiting 2 days before replying to my email.
Such greedy and dishonest people. There is not even a phone number for me to call.
I'm done with you, PRESTO. I have a promotion code but I won't use it because you are the worst company.
Like renting a scratched DVD over and over again
Presto has great content but terrible user interface. It would be very rare to make it through a whole program without the streaming freezing or completely dropping out, regardless of what device I used. Often I had to log out and restart my device 15+ times in one sitting. It was so frustrating - it was like renting a DVD, driving all the way home, putting it on only to find halfway through it was scratched... then driving back to the store to get another one... only to find that was scratched too!! Fifty shades of terrible. Stick to Netflix or Stan.
REMOVES SHOWS WHEN YOU ARE 1/2 WAY THROUGH THE SEASON
Don't waste your money people. Presto have removed a show I was half way through watching. It's sad that channel 7 and foxtel make it so obvious that they've invested **** all into Presto. They've just created something extremely basic in order make money. Don't even get me started on the functionality...
Terrible. Just a waste of effort and money.
Used Presto for the first time tonight. The site or its servers just keep crashing. I can't load ANY content. I watched two episodes of a series I was interested in following but after that there was an endless "Loading Symbol" on the screen and the image quality itself was poor. To make it worse, you have to shut everything down and log back in again to access the menu. But literally nothing that I chose would play. Words cannot convey my loathing for anyone who had anything to do with this fiasco of a "product".
We've been trialling the different streaming services over the past year or so. We tried Stan first as we got a free subscription, and were very pleasantly surprised. The interface worked well, the streaming worked well (we are not on NBN)... everything just worked. We next tried Presto, and its just terrible. The user interface overall is vastly inferior to the competition, and when you hit "play next episode" it will play the last episode from the point you finished - EVEN IF THAT IS LITERALLY 1-2 SECONDs! And then you can't escape the video ...interface to choose the next episode. That feature just does not work. It logs me out constantly for no reason, it is difficult to find content because the sorting is strange, and it is a pain to navigate to the previously viewed content to pick up where you left off. We've also encountered the mysterious buffering issue on and off. Also - this may be a matter of preference - but the movie and tv selections on there are just not interesting to me. My family only found one show of consistent interest and quality - Mr Robot. Its just a very poor service and you can tell foxtel have done a half-@r5ed job at it because they want to keep their monopoly on the payTV market. Current subscribers beware - they are about to move to a new pricing model which is significantly more expensive than the current rates (and Presto is already more expensive than the competitors). Honestly, this is not worth even bothering with a free trial subscription.
Questions & Answers
Want to change devices but an error message keeps coming up. Been trying since yesterday afternoon. Whats going on?
Thanks for getting in contact, we're keen to help you out.
If you can either message send your account email address to email@example.com or to us via private message here on Product Review, we'll be happy to take a look into this matter for you and help you out.
The Presto Support Team
I am asking you to please cancel my subscription AGAIN!! I unsubscribed in September,,, however I've just realised after checking my visa statements that you are continuing to charge me.. also $15.99 at that, which I never ever agreed to????? I have sent you my email addresses explaining the problem on your Presto "contact" page .... I'm not happy. Why did you not cancel my subscription when I asked you and continued to bill me double the amount I originally agreed to. Please explain????
Contact customer service and forward them the emails where you requested to unsubscribe. I will never get my money back but you might. They told me if I had made the request before the auto renewal they would have given me a refund.
Thanks for taking the time to contact Presto on Product Review.
If you've sent an email to firstname.lastname@example.org about your issue we should get back to you shortly and be able to help you out. Alternatively, send us a private message here on Product Review with your account email address and we'll be happy to look into things this way for you.
We look forward to getting this resolved soon.
The Presto Support Team
Can Presto work on a Samsung smart tv?
Hi Amkeker, we're happy to clarify this for you!
Presto is currently compatible with a 2012 to 2014 models on Samsung Smart TV. To confirm whether your TV is a compatible device, feel free to provide us with the model number of your TV. This can be found on the rear of the device and will look similar in format to this – ‘UA32H5500AW’.
Feel free to also check out the rage of compatible devices on our Devices Page > presto.com.au/devices. We have a range of streaming devices available listed on our Devices Page for customers to stream Presto from. Hope this helps!
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