PROCCTV

I recently hired the team at PROCCTV to install a security system at my new build including cameras, sensors and a siren. The sales process was smooth and respectful, I sent a floorplan and the team edited it to make a mockup with device positions shown. They also added camera fields of view on request. After signing the quote and sending my… Read more ·  1

deposit I received a same day call to schedule the installation. I was advised what I needed to do ahead of installation (mainly installing the app) and had opportunity to ask questions.

On installation day, the team worked hard, and late, to ensure as much of the installation could finish as possible, despite some difficulty encountered around power solutions and some wire runs. The main system was up and running the same day and a follow up visit was scheduled to cover the last few elements before the team left. I was walked through the app experience on the main installation day and was given opportunity to ask for adjustments and clarification where needed.

After installation, the team reached out to ask if I had any issues or questions they could help with, and helped setup one configuration element remotely on the same day.

Throughout, the team were friendly and keen to help facilitate a good experience.

The experience of interacting with the product has been good so far. It does seem like a system that will be high quality, easy to use and as hands on/off as I need it to be. Hardware wise, everything looks tidy and secure.

A monitoring solution is offered as well which I think will be especially handy when away from home, such as for travel overseas.

The team at ProCCTV were professional to deal with and were able to deliver a security and surveillance solution that met the needs of our business both financially and to our specific requirements. Thank you Chris Show reply

Procctv are amazing!! Kenton provided us with fast, efficient customer service when our system required servicing. Our technician was Braiden....friendly, professional and a pleasure to do business with...thank you PROCCTV!! Show reply

the experience was really fantastic quick and easy. from the first enquiry to installation with ant cant say enough good things about this company. cheers Show reply

Terrible cameras provided – STEER CLEAR OF THIS COMPANY ! This company is such a disappointment. Cameras stop working on exactly the 2year mark. Warranty shows 3yrs on the cameras ,they say are 12months warranty only. Now I understand why they were soo pushy in wanting us to give them good reviews and reposting on socials to give them a good rap. I would steer clear of this… Read more

camera and their products if you want cameras to work long term. They are definitely into to make money and when the cameras stop working they are refusing to replace or help out . Unless we want new cameras installed . I will be reposting on all socials to advise.

Terrible after sales service – After sales service was awful. No staff available to sort out issues.

Unprofessional - under quote and cancel install – Contacted them 7 months after first initial contact due to being assaulted outside my home. Received an updated price on a quotation, accepted it and waited more than the claimed 24hours to have this booked in. Contacted them and was booked in for install. Today, a week before the scheduled install I am contacted by a person who said “we can’t do… Read more

the job” “we have under quoted and the person no longer works here” ummmmm how unprofessional is this, blaming someone else and not upholding the business quote. Upon calling him to discuss he basically fobbed me off saying I’m not doing the job, you can pay much more or go away. So so so unprofessional!

I would NOT recommend this company to anyone! They underquote, try to upsell multiple times and then don’t even go ahead on the accepted agreed quote.blame others and not take ownership of their own pricing.

Excellent service and installation by PROCCTV – PROCCTV is an excellent company to deal with, they really know their stuff. There engagement with us prior to installation was first rate, everything could be organised over the phone prior to installation. On the day of installation they were on time and very knowledgeable. The installers Anthony & Brandon were very neat and quick and had 5… Read more

cameras and 6 smoke alarms installed in a matter of hours. Once the system was installed Brandon installed the 2 apps onto our phones and took my wife and I through how to work the apps to get the most out of our system. My wife and I are very happy with the work PROCCTV did and the quality of the system they installed was top quality. We would recommend PROCCTV to anyone who is interested or wanting to install a CCTV system or smoke detectors.