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Shameel from Jim's Security was so professional and polite. Their communication and knowledge was excellent. I would highly recommend Jim's Security.
Very glad to be leaving a review for a fine group of local workers - love to support a small business when the work is fulfilled aptly. Helped me with a residence in Malvern - couldn’t be happier with my cameras
PROCCTV
I recently hired the team at PROCCTV to install a security system at my new build including cameras, sensors and a siren. The sales process was… Read more
smooth and respectful, I sent a floorplan and the team edited it to make a mockup with device positions shown. They also added camera fields of view on request.
After signing the quote and sending my deposit I received a same day call to schedule the installation. I was advised what I needed to do ahead of installation (mainly installing the app) and had opportunity to ask questions.
On installation day, the team worked hard, and late, to ensure as much of the installation could finish as possible, despite some difficulty encountered around power solutions and some wire runs. The main system was up and running the same day and a follow up visit was scheduled to cover the last few elements before the team left. I was walked through the app experience on the main installation day and was given opportunity to ask for adjustments and clarification where needed.
After installation, the team reached out to ask if I had any issues or questions they could help with, and helped setup one configuration element remotely on the same day.
Throughout, the team were friendly and keen to help facilitate a good experience.
The experience of interacting with the product has been good so far. It does seem like a system that will be high quality, easy to use and as hands on/off as I need it to be. Hardware wise, everything looks tidy and secure.
A monitoring solution is offered as well which I think will be especially handy when away from home, such as for travel overseas.
Excellent service – Fast, efficient and friendly service. Very impressed with the effort to fix the problem by serviceman
Hypower Electrical & Security
I had my alarm and cameras installed today by Josh Dylan Declan they did a fantastic job very clean and professional, I would highly recommend hypower electrical & security to family and friends well done guys
Cameron Stewart Security
Cameron from Cameron Stewart Security helped us when our tenant left the property with no keys or garage remote. He rekeyed the locks, supplied new… Read more
keys and sourced the correct remote for the garage door. When the new remote didn’t work, Cameron found a solution and our tenants now have a working remote. His knowledge, customer service and punctuality were exceptional - he deserves 10 stars and I highly recommend Cameron. If all trades were as good as Cameron Stewart Security, my property management role would be a breeze. Highly recommended. Anne, Property Manager, Rosalie Douglas Real Estate
Adacs Security
Excellent – Excellent service and they are very friendly and professional. Thanks
Peace of mind – So very extremely happy with the alarm installed by John. He got to our place punctually and installed alarm in no time. Alarm is terrific giving us… Read more
peace of mind. We only wanted indoor sensors placed where intruders can be picked up if they got in. For just under $2300 we had Bosch alarm installed with 4 sensors, 2 fobs, wall pad along with indoor and outdoor (with strobe light)sirens. The outdoor box is very streamlined and was installed near the garage door so it can be easily seen. Also included was a 12 month subscription to an app which is so useful. After 12 months subscription is $180+GST. How many times do you drive off get half way down the street and wonder if you turned on the alarm well the app lets you know if you have armed the alarm and if you haven’t you can do it from the app on your mobile. There is also a panic button. When you arm alarm and drive off a beep is sent to your phone letting you know it’s on. A couple of times I’ve forgotten to turn alarm off. When this happens, mine and my husbands phones ring immediately to let us the alarm has been tripped. Great app. You can also isolate sections to have part of the alarm on at night. If you forget and walk into part of house armed you have 60seconds to turn alarm off. Would highly recommend AOK security service and product are A1.
CTC Security
Quick delivery of ordered Network Video Recorder – I ordered a HIK Vision NVR on Tuesday 12 July and it arrived on my doorstop in Canberra on Thursday 14 July morning. Excellent service. The price was the best I could find (sourced from Australia). I would definitely order from CTC Security again.
⭐⭐⭐⭐⭐ I recently had Khaa Security install a CCTV system, alarm, and video intercom for my home, and I couldn’t be happier with their service! From… Read more
start to finish, they were professional, knowledgeable, and efficient.
The team provided expert advice on the best security solutions for my needs and completed the installation with great attention to detail. The cameras offer crystal-clear images, the alarm system is highly reliable, and the video intercom works flawlessly.
Their customer service was also excellent—friendly, responsive, and always ready to help. I highly recommend Khaa Security to anyone looking for top-quality security installation services!
Outstanding Service – Maree, Alan and Team provide amazing customer service backed up by Chubb Security. The commissioning of the alarm was flawless and installation of CCTV was professionally executed. Can highly recommend this company.
8tek
Excellent professional Service, very helpful and comprehensive install with product support - would recommend to others, the CCTV install in… Read more
Brookwater was an excellent system, from his initial quote which was very competitive to the ongoing sales support was well done, shout out
Great service with only minor issues – We moved into our home in May 2018 and Platinum Security Systems were the company contracted to install : - alarm system - CCTV system - data… Read more
cabling
- TV cabling
- Intercoms
Overall, they did a great job, Matt (the owner) made himself available to us in person, by email and over the phone and was great onsite confirming our plans.
So far (Jan 2019), everything is still going great. The only minor issues we had/have:
- drilling a hole in the wrong spot for a camera, but that's been patched up
- requirement for a static IP address from our ISP so that we can monitor our cameras via the phone app
- to turn the alarm on/off - option of either a chime or no chime to alert you the alarm has been turned on/off - however the chime is so loud (especially at night) so would have been great to change volume of the chime
- we requested to run a HDMI cable from upstairs to downstairs so that I can watch Foxtel downstairs whilst the Foxtel box is upstairs. It works - however, the cable must be an old HDMI cable as it does not support 4K resolution. I didn't request a 4K cable so I can;t blame them, however in this day & age it would have been ideal for any HDMI cabling to be 4K compliant (or atleast given the option) - i just assumed it would be (and forgot to confirm). Now I am unable to send a 4K signal from upstairs to downstairs. And there's no way to re-run the cabling.
Other than that, Platinum were great and recommended.
Ask for warranty service – To fix a faulty alarm after 6 months we were billed for call out fee and labour. I don't believe I should pay for something that is faulty or… Read more
installed incorrectly under 12 months. Make sure to ask about their written warranty service. The alarm works well after 5 years Bad warranty service
Do not use this service for any security monitoring, they're absolute swindlers! They'll lock you into multiple year contracts with confusing legal… Read more
jargon, then if you want out of said contract they'll charge you full price with the remainder of the contract. Awful customer service that spins wording to create confusion. They also charge outrageous prices for "services", $247.50 for a call out fee is ridiculous!
Shop around – A good product and seemed like a good company when the system was installed but unreliable, unresponsive and uncommunicative when needed for customer service trouble shooting and follow up appointment
Incompetent, Unprofessional and Rude - No duty of care! – Problem with intercom system for 3 weeks. ESP attended 4 times and intercom still not fixed! Not only are they incompetent but one worker told me to… Read more
"f***k off" because it was after 5 pm and “he wanted to go home to his wife and kids”. He left without fixing my intercom because he wanted to knock off and go home! Completely unprofessional and rude! Don’t use them, go elsewhere.
Threatening emails – Been threatened with police over this fraud security system install by email and phone if I contact him I will be charged by police. This is because… Read more
I keep requesting that the security system be repaired and installed correctly. How I’m spending money on a Solisitor to help amend this poorly installed camera system and the equipment was down graded to cheap cameras and system that dose not do any or my requirement. $750 camera system for $8540. How do companies operate and keep there license and company doing such low acts
Police ethical standards and conduct is investigating into fraud in this matter