not worth the time to order
Purchased 1500w Protege sump pump November 2019 from Kogan died after a couple week of use, i won't be bothering to get another one stick to Onga I think, shame they don't put a little extra in these as they look like a well made pump.
Purchased in November 2019 at Kogan for $88.30.
Protege water pump and service rubbish!!!
Purchased a protege 2000w submersible water pump. They ring me a week after purchase and tell me it will arrive in about 3 weeks time, however, their advertised time mentions around 3 days for delivery. Then, when it finally arrived we installed it and it would not run continuously. The safety cut out was cutting out every 10 minutes. I immediately requested a refund. They just use delay tactics and then give me the run around about have you checked how competent you are in plugging it in and switching it on. Then they do not respond to any of ...my messages on how I should go about getting my refund. This is by far the WORST customer service I have ever had. Save your self a heap of aggravation and do not purchase a protege. life is too short to waste on such ignorant sellers. ZERO STARS PLEASE!!! August 22nd 2019 Update: FAULTY upon purchase Product was faulty upon trial and support was not existing. Then I was asked to do a series of testing of their unit before they would accept a return. When the product was finally returned I was asked to take it back as a warranty repair. No thanks. I purchased a new product not a warranty repair. I don't want it. My refund please. Thank you.
Purchased in June 2019 at eBay.
Craphouse bad after sale service. Wopuld give zero stars but not able to..
Terrible pump don't waste your money. Failed in less than 12 months being used for an envirocycle septic system pumping filtered effluent dirty water. Edisons refuse to honor warranty telling me its not intended for purpose - lie as a licensed plumber has looked at the pump and confirms this pumpb is suitable for purpose. Proof of purchase is available on request
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Cheap Pump only good for occasional use!
Purchased two of these Protege Pumps to pump rain run off water about 2m.
One lasted 4 months with probably less than 100 hours running. It was replaced under warranty.
The second failed 2 months later, again with only a few hundred hours use. Not long after that, the replacement unit failed.
Three failures in less than 6 months.
The supplier 'Edisons' refunded the original purchase price.
Independent investigation of the last failure revealed that the mechanical seal had failed.
These Pumps may be ok as a standby unit, or to use once in a while, but don't expect them to last hundreds of hours.
The pumps are rubbish, but I have no complaint with the service from Edisons.
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