The hair I received is not the same colour as advertised. I haven’t opened the packaging . I’ve sent them several if not more but they won’t respond to me . I’m now going to consumer affairs hopefully they can get in contact with them . Bad bad customer service
Reviews with attachments
I received my product on December 24 and within 22 hours It broke. I would fess up if it was my doing, but I was literally just wearing it driving to Christmas Eve dinner and the halo wore just snapped randomly. I have sent the company now three emails from 12/24 to present and have not heard anything back. I reached out looking for advice on how… Read more
to fix the halo line and to seek their feedback on whether or not this is normal given I was wearing it at the time it snapped and had for such a short period. I’m pretty disappointed in them not following up. I am also disappointed in the quality, every halo I’ve had in the past is adhered with a clip that connects to the left. I don’t know why they chose a bead because that’s the exact reason that the product failed.
Once again,in love with the quality and longevity of these extensions. I’ve found them of much higher quality than more expensive brands!
Extremely terrible quality hair. I suspect some of them are animal hair/synthetic blends but obviously this is just my suspicion based on years of dealing with hair extentions. The hair after one wash was unmanagable, took about 10 times longer to dry then real hair, and had a very bizarre texture, along with being very thin at the ends and… Read more
frizzy all over. I used appropriate salon quality extension products to manage them, still no help. There was also a weird synthetic looking sheen to the hair.
I was also unhappy with the "colour matching service" - I am a level 8/9 blonde and was suggested a "chestnut brown". Thankfully I used my brain and didnt order that colour.
I ordered several colours, as i have dark hair underneath. The darker hair seemed more legitimate, but the blonde was terrible. I will never purchase from here again and I am considering getting independent testing on the suspected "human" hair.
beautiful ‘olivia’ wig - easy to fit - transaction speedy !! I have purchased a halo and now a wig and they are both excellent quality…. HIGHLY RECOMMENDED Show details
I wasn’t sure on the right colour but the staff were super helpful and it was great purchase! Show details
I have worn pure hair extensions for years now, from bleached blonde very short hair to Brunette I have always been able to find the correct colour and they are easily blended in with my natural hair. I wouldn’t buy hair extensions from any other place! The quality and price is amazing compared to any other! Absolutely amazing, I love my pure hair… Read more · 1
extensions and I am forever telling people I have had extensions in as they look so real and natural!
Great product and exactly what the description said. And next day delivery meant next day Show details · 1
Absolutely love my hair extensions, Pure Hair Extensions were a pleasure to order from and the clip-in extensions were easy to attach, perfect colour match and provided the great amount of volume for our wedding day. I highly recommend Pure Hair Extensions. Show details · 1
My natural hair is really short and i missed having long hair. I bought the 20 inch pack and i loveeeee!! Get lots of compliments on how natural it looks Show reply
Amazing is all I can say. My sis in law helped me choose them and they are exactly the same colour as what I have. Thanks so much. Show details · 1
Latest follow-ups
The item i wanted wasn't in stock but the communication i received was amazing. I got the item in time and was so happy with the quality and it was the exact colour I needed. You guys are amazing. Unfortunatly I can't remeber any of the details asked below. Show details · 1
Follow-up · I had a friend install them, it went smoothly. Was easy to take out the day after as well. No shedding and easy to style. Held curl really well. Unfortunatley don't have a photo to add, all the photos I have are from the front.
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In-depth reviews
These will change your life! I've been using extensions, hair pieces, toppers, wigs and everything under the sun for the past 19 years, not just for myself but for magazine shoots, special events, award ceremonies, international music tours and character transformations filming on set. I bought 2 packs in different colors of the longest set. I can… Read more · 1
honestly say there are simply no hair extensions on the market that can compete with these exquisite "ultra premium reserve" style highest quality extra long human hair pieces. The hair feels like silk, looks kissable and floaty like European hair (the most expensive available) and holds a curl as well European and Brazilian hair does. It also has a beautiful bounce/swing to its natural movement quite like superior Brazilian virgin hair. They're easy to clip in and remove, and don't feel heavy while wearing them. It really is the perfect hair solution for the Rapunzel look, the Guilded age and Bridgerton up-do's and just showing off your extra long locks... Incredible!
Avoid at all costs – Do NOT waste your time and money on this company or their product. I placed an order, after my last supplier stopped trading after reading the reviews on their site (despite them being years old and now very clearly fake since there's 4 lol..) and received them. First thing I noticed, is they are not as thick at the tip as they are on the ends… Read more
as stated on the site. Should have been the first red flag but whatever, I needed my hair doing and considering they came from Australia and I have events to attend I can not wait for a replacement. Secondly, AAAAAA+ grade?! Get real. Another lie.
After having them installed by the same specialist for almost a decade, I ofcourse used the same person, all the same products I have previously and the same before and after process. Immediately, all I dealt with was the hair shedding. Not a bit, which can be normal. But an absolute ton! My clothes are caked in hair, it's all over my house, I can't run my fingers through my hair without stacks of hair wrapped around my fingers!! The hair not only sheds, but comes away from the glue bond, leaving the glue in your hair. Dare brush your hair (correctly, from the ends working up and using an extension brush before I'm blamed for that too!!) And say goodbye to a minimum of 4 bonds. Dont bother to shower and CORRECTLY wash your hair! Bye bye to more bonds! The hair overall is horrific quality. So thin, knotty and dry.
So I contact the company. And ofcourse its all my fault, with the offer of a cute little discount to get more of my money Get real! God forbid I use the same products advised by a hair extension specialist. God forbid I use SPECIALIST hair extension shampoo and conditioner I have used for a long time, that is award winning may I add?
So please keep your money! Both the company and anyone contemplating buying from this disgraceful company. If I could give 0 stars I would. The only 5 star reviews they have, have only ever made one review. Suspicious to you too?! Listen to the reviews that state exactly what I do. If you want to spend your hard earned money on hair that will shed EVERYWHERE, need removing after 2 weeks then more fool you
Hi there, So we can look into this further… Read more
A1 Customer Service – Hi I'd like to advise customers of the professionalism/ A1 Customer Service by Pure Hair Extensions. My initial enquiry was answered within 30 mins, the reply was thorough and helpful asking for a photo of my daughters hair so they could colour match for us. They considered my needs and met them with 3 different options. I placed the order the… Read more · 1
next day for my daughter to receive her new hair for her upcoming ball as a surprise. Pure Hair offer the option to pay in 4 instalments via Pay Pal which is very helpful. I realised the next day at checkout my 10% discount didn't apply from the newsletter sign-up... I messaged Pure Hair Extensions regarding this and within 30 mins I had been refunded the amount that was the 10% difference. It was my fault the discount didn't get applied as I hadn't checked my junk mail for their voucher code however Pure Hair Extensions honoured the discount regardless.
I was so delighted in Pure Hair Extensions A1 Customer Service I wrote an email of thanks and appreciation. I let them know I'll be purchasing myself a hair extension and asked if there was opportunity to write them a review, so here it is.
I'll write another review showing my daughters excitement.
Thank you Pure Hair Extensions.
Positive reviews
Absolutely love these hair extensions! Super soft, thick, and blend perfectly with my natural hair. They’re easy to style, don’t tangle much, and give amazing volume and length. Definitely worth it! Show details
Pure Hair, being extremely affordable, has helped me so much, more than they know! I over bleached my hair causing massive hair loss on only the right side of my head. My hair is EVERYTHING to me I was devastated then a good friend taught me how to use Pure Hair.... Amazing!!! The transformation is incredible the hair is so gorgeously soft on my… Read more
5229239. Thank you all at Pure Hair you have a lifetime customer in more. You given me confidence back and for such an amazing price. I thank each and every one of you ♥ Mandi ♥xxoo
I recently purchased clip-in extensions from Pure Hair Extensions and I’m honestly so impressed! The quality is absolutely beautiful — the hair is so soft, silky, and blends perfectly with my natural hair. P.S They’re also really easy to put in, making them perfect for a quick glow-up when you want extra length and volume.
Negative reviews
I placed my order on Thursday last week hoping to receive it by Saturday the following week but despite multiple emails and WhatsApp messages and text messages that’s shared on the website, I haven’t gotten a response. My only order status keeps saying “Waiting for details” although the payment was successful. I suspect it’s a scam. Don’t trust this website.
Ordered next day delivery 1 week before a wedding as I assumed it still might take a few days. When I reached out and asked where my order was they said it was “flagged for fraud” and that they needed my bank details again, and proof of address. As it was 2 days to the wedding I cancelled my order and am yet to receive a refund. Extremely disappointed in this service.
Ordered 24 Inch Micro Loop Hair Extensions #1B Natural Black . They state 24 inch packet, each piece weighs 1 gram. Ordered elsewhere before where they state 0.8g for each piece. so Ordered the 24 inch with Pure Hair Extensions thinking it would be fuller each piece but it wasn't. Additionally made very badly you can see all the white glue… Read more
remnants on each strand. £109.00 for 100 thin pieces. Also they despatch from Australia, you will be waiting a long time for your order.
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Recent reviews
I'm really happy with my extensions! They are such good value, great range of colours and the quality of the hair is lovely. The quality of the clips are great too, they feel really strong. I also bought the colour wheel to have in my salon so I can help clients with a colour match. I love the range of colours! Very happy and I will definitely be repurchasing! Show details
Soft and flowy real human hair extensions at a competitive price. Purchasing products on their online store was a breeze and shipping was fast. My hair extensions arrived just right on time for a special occassion. Truly happy! Thanks, PureHair! ❤️❤️ Show details
I recently purchased the clip in hair extensions and found the quality of hair really healthy and thick. Lots of colours to match and came in a lovely box. Will definitely recommend this brand
Loved these hair extensions! The colour I originally chose was out of stock, but the team matched me with an even better shade that suited my hair perfectly. It turned out even better than I expected. I have worn them almost every weekend for the last year, I’ll definitely be purchasing again! Show details
I ordered the 30-inch hair extensions and I’m very happy with the quality. Five months ago, I ordered the 24-inch extensions and they were amazing—soft, thick, and long-lasting. That great experience is exactly why my sister and I decided to order from you again. The hair is true to length, blends well, and feels high quality. Definitely worth it, and I would recommend this brand with confidence. Show details · 1
OMG I love it! I received my order on time. The quality is really good, and the hair feels just like my own natural hair. I’m very happy with my purchase! I recommended to all my family and friends! Show reply
The extensions are all real hair, long, and feel so healthy and shiny. They blend seamlessly with my natural hair and give a beautiful, full look. The quality is excellent, and they’ve made styling so much easier. Show reply
Fast delivery, great communication will purchase again. Colour is wanted wasn't in stock and so was replaced with another colour upon confirmation that I didnt mind the replacement. Show reply
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Hi Jennifer, As mentioned in our email… Read more