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Raco Cookware

Raco Cookware

3.2 from 15 reviews

Reviews

3.2

15 reviews
5
(6)
4
(2)
3
(1)
2
(1)
1
(5)
  • Build Quality
    2.0 (5)
  • Value for Money
    2.0 (5)
  • Ease of Use
    3.6 (5)
  • Cleaning & Maintenance
    3.5 (4)
  • Hot Handles While Cooking Yes (2) · No (2)
  • Even Heat DistributionYes (3) · No (2)
  • Non-Stick Longevity
  • Non-Stick Quality
    1.0 (2)
  • Product Quality
    1.4 (5)
  • Return Claim MadeYes (2) · No (4)
  • Customer Service
    1.0 (3)
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  • Verified purchase

Terrible quality and service

published

I purchased two Raco ceramic frying pans from BigW. Within three weeks thay were both impossible to clean. I always use moderate heat and silicon utensils. I followed the care instructions to the letter and they still got a coating of sticky residue that will not come off. Customer service suggested using a 3 to 1 mix water to detergent to soak, I'll let you do the maths but that's an expensive way to get your pans clean, they also wanted heaps of photos (so they could claim misuse no doubt) and a 10 day wait for an answer. The pans are going back to BigW for a refund and I'm going to find a brand that wants my business.

Purchased in May 2020.

Build Quality
Ease of Use
Cleaning & Maintenance
Customer Service
Value for Money
Non-Stick Quality
Product Quality
Hot Handles While Cooking No
Even Heat DistributionYes
Non-Stick LongevityLess than a month
Return Claim MadeNo
Store LocationBigW online
See all answers
Paul T.

Paul T.South East Queensland, QLD

Totally shocked, in a bad way

published

Used a gift voucher to buy Raco Prism, 30cm with helper handle.
After first use there were holes and scratches in the non stick coating. I used a nylon spatula, the next time I used a wooden spoon. Scratches and holes in the coating getting worse, totally wasted my gift voucher on this product. Shocked as Raco have been around a long time, shocked they would let such a bad product be released under their brand name. Maybe only silicone utensils are meant to be used with this pan.
Helper handle also gets too hot to touch with bare hands but is essential if cookin a large amount. Common issue with helper handles, no surprises.
I wish I could return, I wish I did not buy this product.

Purchased in March 2019 at David Jones.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Non-Stick Quality
Product Quality
Hot Handles While Cooking Yes
Even Heat DistributionYes
Non-Stick LongevityLess than a month
Return Claim MadeNo
Store LocationDavid Jones
See all answers
Mel

MelSouth East Queensland, QLD

Not Happy

published

I received a set of Raco frypans as a present. They appeared good, heavy quality. However, after a couple of uses the bottom of the pan became warped and rounded. Now the non stick surface is coming off. I can peel it off with my finger nail! I'm not happy with this product and I would not recommend it. I must also note that I take very good care of all my pans and none of my other pans have this issue.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Hot Handles While Cooking No
Even Heat DistributionNo
Non-Stick Longevity1 - 3 years
See all answers
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Maria

MariaSydney, NSW

  • 2 reviews

Customer Service

published

Purchased in September 2019 at Myer.

Build Quality
Ease of Use
Customer Service
Value for Money
Product Quality
Even Heat DistributionNo
Return Claim MadeYes
Store Locationemailed as they requested
See all answers
Markus

MarkusGreater Melbourne (Inner), VIC

  • 7 reviews
  • 1 like

Quality cookware for a budget

published

Recently purchased 3 pots and 1 pans in stainless steel with copper bottoms .
Awesome price , very happy with quality make and good weight on all items , handles attached well highly recommend !!

Purchased in October 2019 at Harris Scarfe for A$120.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Value for Money
Hot Handles While Cooking Yes
Even Heat DistributionYes
Return Claim MadeNo
Store LocationHarris Scarfe
See all answers
Catherine

Catherine

  • 2 reviews
  • 1 like

Unreliable quality and disappointing customer service

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationBig W
See all answers
Laila

LailaSydney, NSW

Raco serenity 20cm open frying pan

published

I've owned a pan from Serenity range for three months and the outside layer is peeking. The non-stick ceramic is very difficult to clean, when something sticks to it. Also everytime I'd use it would eventually smell of burnt plastic, so I guess the plastic used for the handle is not ideal choice.

Will look elsewhere for a quality ceramic coated cookware.

Product Quality
Return Claim MadeNo
inky

inkymelbourne

  • 4 reviews
  • 3 likes

raco serenity

published

a month ago we purchsed a Raco Serenity frying pan - 30cm skillet. it is easily the most slippery pan we have ever used, much more so than the european brands we have used (but not all brands). So far 6 stars out of 5

Janda

JandaMelbourne

  • 5 reviews
  • 3 likes

A once great brand: But

published
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Shell

ShellMelbourne

Excellent product

published

I use this saute pan 5 times a week and it is an excellent product. Much more durable than most other brands out there. It can take a high heat and food does not become baked on. The anodised surface is extremely tough.

NO SCRUBBING!!

published

We received a free set of RACO cookware when we purchased our stove, and are extremely happy with the product. Very impressed with the no sticking, save heaps of time when doing the washing up. Have tried a few different brands over the last 12 months, but these pots have definitely been the best ones.
No sticking

Great Product!!

published

Acquired this to replace my original set (bought 30 years ago) and am extremely happy and satisfied with the new styling, quality and feel of the product. Handles are very impressive. Cookware is extremely durable and easy to clean and cooks food perfectly. There is a variety of pot sizes as well as two(2) different sized frypans. Would recommend this brand to anyone.
Durable and good looking.

Wish I could find a man like this!!

published

I received a set of raco saucepans as a promotional gift when i purchased an ariston stove. The first thing i noticed was the quality and classy appearance and was happy to hand over my old pots to my son. Secondly i was impressed by the cooking- even and no sticking and most importantly efficient.

ScottyP

ScottyPNSW, 2256

  • 14 reviews

Well made products, excellent service.

published

We received a Raco cookware set for a wedding gift 6 years ago. Since this time, we've dealt with Raco on a number of occasions in regards to warranty and returns, and advice on cleaning and storage. Each time we've felt like both the customer care operators, and the technicians actually gave a care about their customers, and their product. We may have got lucky with those we spoke to, but I feel good product breeds good service, both of which Raco have in ample supply.

We've also purchased direct from Raco and goods have arrived within 48 hours. All in all, a refreshing experience to deal with a company like this.
Great advice, product and service.

JanLetch

JanLetchAU

  • 2 reviews

Would highly recommend this outlet to buy online.

published

Answered my query within 24hrs. Delivered in a time frame above expectations. Even gift wrapped. Couldn't be happier with the service.
Everything/

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Questions & Answers

RUTHIE

RUTHIEasked

I have bought a RACO Bravo 32cm wok. What type of oil do I use?

1 answer
Paul T.
Paul T.

“Should” be able to use any oil. For stir fry you want to use very hot oil, vegetable oil has a higher flashpoint than olive oil meaning you can heat it to a higher temperature before it burns or begins to smoke. My experience meant that once the pan was hot, I literally could not touch it with anything other than soft silicone utensils otherwise it would scratch the non stick surface. Even nylon utensils caused damage.

Brian

Brianasked

Are the food contact surfaces of RACO S.S. cookware, of 18-00 S.S.?

2 answers
Janda
Janda

I have been using RACO cookware for many years and the only time I buy new ones is for gifts for family so I don't have any of the packaging anymore.

The food contact surfaces are certainly all polished stainless steel (I don't like Teflon type non-stick surfaces) and stand up to heavy coarse steel scouring pads without being scratched, if, as a totally random example,you burn rice into a pot, or hot oil darkens a surface.

The lids are the same, although as I mentioned in my review, the last time I went looking for a gift they only had glass lids available. Some of my pots have copper bases but that is bonded to the outside of the pot. The inside is stainless steel.

I do not know the grade of stainless steel but it is certainly apt for purpose.

Brian
Brian

Many thanks.

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