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julieIllawarra, NSW
- 2 reviews
- 3 likes
Telephone enquires
Do not like the fact if you want to put up your cover they want you to start a whole new policy and you have to start over again with not being covered for a year. That is a rip off as you lose the ten years of money you have been paying for prior to wanting to increase
1 comment
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Catherine M.Perth, WA
i cant live with out it.
I have been with them real life insurance for many long years always happy with them never change for anyone else always great value for .Me and my family
Thankyou for real life insurance.
1 comment
Customer RelationsReal Insurance
Hi Catherine,
Thank you for taking the time to share your review with us and I am thrilled to hear that we can continue to provide you with the peace of mind, knowing that you are covered.
Kind regards,
Jessica
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The reviewer stated that an incentive was offered for this review
JMCSouth East Queensland, QLD
- 2 reviews
Excellent service
Good value for money and the consultants are always willing to help as much as possible. Would recommend them to anyone. Monthly premium is affordable for me so my family doesn't have to worry if anything happens to me.
1 comment
Customer RelationsReal Insurance
Hi JMC,
It is a pleasure to hear of the great service that you have received from our team and that we can provide you with the peace of mind, knowing that you are covered. Thank you for taking the ti... Read more
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VeronicaGippsland, VIC
Well explained. All questions answered clearly.
Easy to set up. Polite help. Haven't lodged a claim yet as have just taken out policy. Hardest part has been really review as I didn't have 30 words. Thank you
1 comment
Customer RelationsReal Insurance
Hi Veronica,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and that you felt fully informed when choos... Read more
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MicheleHunter Region, NSW
Policy I can afford on my income
I feel the policy is good value for me for now, will consider updating in a few years. The consultant was friendly and helpful, I would like to see some sort of incentive when your payments exceed the amount your loved ones will receive but peace of mind knowing they are not going to have to struggle to pay for my funeral outweighs that.
1 comment
Customer RelationsReal Insurance
Hi Michele,
Thank you for taking the time to share your experience with us. I am delighted to hear that we can provide you with the peace of mind, knowing that you are covered and of the great service... Read more
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Ian Howard
- 2 reviews
The policy I have I can afford as I am on a DSP pension
There are other companies out there that are cheaper but also their policies don't have the complete coverage, I have been with Real Insurance for some time now, the customer service has always been excellent.
1 comment
Customer RelationsReal Insurance
Hi Ian,
I'm pleased to hear of the value that you have found in your cover, which is suitable to your needs, and of the excellent service that you have received throughout your time with Real Insuran... Read more
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Excellent service.
Good value for money. It was very easy by the consultant to setup. The consultant was easy to understand what he was talking about. I like where you get some money back.
1 comment
Customer RelationsReal Insurance
Hi Wayne,
It's wonderful to hear of the value that you have found in your policy and of the excellent service that you received when setting up your cover. Thank you for taking the time to share your... Read more
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Down to earth representative needs to talk slower but good fella that Anthony bloke cheers
All good gonna die anyway will be the second time donated body to science this is back up you know death is part of life so take in the walk of life Dearly beloved he bloody snuffed it
1 comment
Customer RelationsReal Insurance
Hi Reginald,
Thank you for taking the time to share your review, we really appreciate it. I'm pleased to hear of the service that you received from Anthony and will pass on your feedback.
Kind regards,
Alisa
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TinaSouth East Queensland, QLD
- 3 reviews
Great Customer Service
I feel the policy gets a little more expensive as the years go on. However, I have found that the Customer Service provided to me has been impeccable. Thank you for looking after me in my times of trouble.
1 comment
Customer RelationsReal Insurance
Hi Tina,
I am delighted to hear of the great service that you have received from our team and that we have been able to provide assistance at this time. Thank you for taking the time to share your fee... Read more
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HelenSouth East Queensland, QLD
- 2 reviews
- 1 like
Excellent Service
Friendly staff who guide you through your options and are completely easy to work with. I would recommend Real Insurance to anyone who wants guidance and help with their products.
1 comment
Customer RelationsReal Insurance
Hi Helen,
We would like to thank you for your recommendation and for this amazing review. Our team of professionals is dedicated to providing the best customer service. It’s so nice to hear that our ... Read more
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AndreaGreater Melbourne (Metropolitan), VIC
- Verified customer
Helpful Representative and very informative
Daniel was very helpful and clear about what I needed over the phone. The policy is of good value and I'm happy with how it was set up for me. I’m uploading a screenshot of the policy I’m receiving from them, however I’m blurring out important information such as details specific to my insurance, for security and privacy reasons. Thank you.
1 comment
Customer RelationsReal Insurance
Hi Andrea,
Thank you so much for taking the time out of your day to share this great feedback with us. We love hearing about our customers satisfaction around both the product and especially service. ... Read more
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SanjayaSouth East Queensland, QLD
- 2 reviews
Excellent
Ali was very clear with stated details, great interaction and thanks heaps. Whole procedure was very transparent love to see a app to look at progress of the policy and benefits
1 comment
Customer RelationsReal Insurance
Hi Sanjaya,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from Ali and I have passed your feedback onto the relevan... Read more
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great
Your review
Focus on being factual and objective. Don't use aggressive language and don't post personal details.
Did you feel your policy was good value? Was it easy to set up?
If you have lodged a claim, how long did it take to resolve your claim?
1 comment
Customer RelationsReal Insurance
Hi Tahlia,
Thank you for reaching out. Please don't hesitate to get touch if you have any queries or require any further assistance.
Kind regards,
Alisa
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EmetiaSouth East Queensland, QLD
A employee worth retaining
Bronwin was fabulous and is a great asset for your organisation. I was going to cancel my policy and she worked a great solution out to address the issues that I had!
1 comment
Customer RelationsReal Insurance
Hi Emetia,
Thank you so much for taking the time to share such a fantastic review around your experience when speaking with Bronwin and I'm pleased to hear that you were provided with a solution to a... Read more
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Excellent Service
Have been a real insurance customer for a long while. Service has always been excellent. Questions answered immediately, things posted as needed, always friendly and helpful staff. Would highly recommend them for your insurance needs
1 comment
Customer RelationsReal Insurance
Hi Joanne,
We would like to thank you for your recommendation and for this amazing review. Our team are dedicated to providing the best customer service to all customers and it’s so nice to hear that ... Read more
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Find out how Real Funeral Insurance compares to other Funeral Insurance
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AurelSydney, NSW
Excellent service
Very professional and helpful your receptionist.I never thought We will still get funeral cover for my husband but thanks to your company we did.Thank you so much . Kind regards , Beatrice and Aurel
2 comments
Customer RelationsReal Insurance
Hi Beatrice and Aurel,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from our team and that we can provide you with... Read more
Thank you for your feedback!Kind regards,Aurel and Beatrice
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JanineSydney, NSW
Funeral insurance
Fast and .easy to set up real person to speak to and she explained it in simple terms. Easy auto payment option and not expensive to purchase. No extra worries
1 comment
Customer RelationsReal Insurance
Hi Janine,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica
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Excellent
Excellent lady really nice and pleasant and really easy to set up. Bank set up fast and easy to chose a day to match my pay periods. Really satisfied with my policy
1 comment
Customer RelationsReal Insurance
Hi Narelle,
It is a pleasure to hear of the great service that you have received from our team whilst setting up your policy and that we can provide you with cover that is suitable to your needs. Than... Read more
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stop with the rubish
Tegan was great to deal with just told me what I wanted to know and set it up so all good very
satisfied. Give Tegan a rise
Merry Christmas to all.
1 comment
Customer RelationsReal Insurance
Hi Judy,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from Tegan whilst setting up your policy and that we can pro... Read more
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John ArnoldSydney, NSW
My policy is very good value
My policy is very good value. I was assisted by Karen who was very informative and helpful. It was very easy to set up over the phone. I would definitely recommended Real Insurance to my family and friends.
1 comment
Customer RelationsReal Insurance
Hi John,
Thank you for taking the time to share your experience and recommendation with us, we really appreciate it. I am delighted to hear of the great service that you have received from Karen and t... Read more
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Questions & Answers
Raelene K.asked
Hi, I would like to know how much a policy would be for a couple. (aged 65 and 67) How much would it be a fortnight to cover,and how long do we have to be paying insurance to receive the benefit in case of unexpected death to either? Thanks for your help Raelene
2 answers
No idea you'd have to contact them direct great prices tho
Customer RelationsReal Insurance
Hi Raelene,
Thank you for reaching out to us with your query. The quote will vary depending on the benefit amount that you choose, which can be from $3,000 up to $15,000. Upon taking out a policy, cover is for accidental death only in the first 12 months, then death by any cause thereafter. Further information is available on our website; https://www.realinsurance.com.au/funeral-insurance or alternatively, I can arrange for one of our lovely team members to give you a call and provide you with a quote. I have sent you a private message, if you would like to proceed with a call.
Kind regards,
Jessica
Zeronasked
How long after you log the form and the berial certificate do you get payed out
2 answers
Not sure
Customer RelationsReal Insurance
Hi Zeron,
Thank you for raising your question. Claims are generally paid within 1–2 business days on receipt of the completed claim form and supporting documents. Sometimes this may take longer if the documentation is inconclusive. Where this is the case we will seek additional information to process the claim as promptly as possible. We will call you as soon as there is an update and every 10 business days to keep you informed of how your claim is progressing. If your claim is approved, payment will be made promptly.
Kind regards,
Jessica
Thecurlasked
Does Real Insurance do Funeral Cover for people with Part 9 debt Agreements
3 answers
Customer RelationsReal Insurance
Hi Thecurl,
Thank you for reaching out to us. If you are an Australian resident aged between 18 and 79 you can apply for cover. However, Real Insurance does have a duty of care to ensure that any potential customer has the financial means to service their policy on going.
If you would like to learn more, please send a private message with your best contact number and I will arrange for a team member to contact you. Alternatively, you can call 1300 367 325.
Kind regards,
Tess
Hi
I already have insurance with you but have heard you do not cover people on a Part 9 agreement and my husband has one I do not
Customer RelationsReal Insurance
Hi Thecurl,
Thank you for your response. As you are already insured with us, I would like to escalate your question to our customer support team. If you are open to this, can you please send a private message with your policy number and best contact number and I will arrange for someone to contact you to discuss this further.
Kind regards,
Tess
Details
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Customer RelationsReal Insurance
Hi Julie,
will assist with this. If you would like to discuss your policy further, please reply to my private message with your policy details and I will arrange for one of our team members to be in touch. Kind regards, AlisaThank you for taking the time to share your review with us and we appreciate the feedback that you have provided us. As we are always looking for ways to enhance our service, your feedback ... Read more