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This is great I can live
My policy is good value, no haven't made a claim not 85 that's to old to care about a lousy 20.0000
To pay 7.000 not much left only get 25% and not of the policy but of the 10.000 that's
A rip off and an insult.
Amazing help me a lot
Yes good value and Yes very easy to set up I know it will help my family in the future
No I ddnt lodged any claim and I hope it won't for a very long time
Hi Myrna,
We love hearing of our customers satisfaction about their hassle-free experience whilst setting up their cover and that our policies can provide you with peace of mind. We really appreciate...
Just what I needed
The cover I selected is affordable and suitable for my needs and the customer service I received was very professional, polite and understanding, the process was very quick and easy
Hi Graham,
Thank you for taking the time out of your day to share your great review with us, we really appreciate it. It's a pleasure to hear that we have been able to provide you with an affordable ...
Find out how Real Funeral Insurance compares to other Funeral Insurance
Know better, choose better.
Just perfect!
The Real insurance team are professional, patient and caring. Great value and hassle free. I've been a member for about 3-4 yrs as it gives me piece of mind if anything happens.
Hi Justine,
It is wonderful to hear you have been with Real for over 3 years, we appreciate your loyalty and support. We are delighted to know you have enjoyed our customer service and that you have f...
This is perfect
Great service and team callers
Easy solutions to problems and very understanding team
Easy to join and fast responsible decision making.
Always puts clients needs first and always gives the right advice.
Hi June,
Thank you for choosing Real Insurance, our team is delighted to hear you have enjoyed our service. It is great to know you have found it easy to join and that you are pleased with the advice ...
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Didn’t feel like a number! Thank you
Setting up the policy was very straight forward and easy to set up the customer service was fantastic and answered any questions I had very clearly I felt like I wasn’t just another number and the conversation was personal I had been putting this off but so glad I finally did it! Thank you for your wonderful assistance
Hi Jennifer,
It is a pleasure to be able to assist you here at Real Insurance. We are glad to hear you have enjoyed our customer service and that you found your cover was easy to set up. We appreciate...
Great service
Set up this policy due to an experience of a friend who had no funeral insurance and circumstances made it difficult for them so thought it was time to do my own. Found I got a fantastic explanation of the policy and good value aswell.. Very friendly and professional service.
Would recommend this company to friends and family.
Hi Rachael,
It is great to hear of the value that you have found in your funeral policy and that you were pleased with our professional and friendly service. We appreciate the time you have taken out ...
glad i have finally done this
i am happy with the way AJ went over the policy with me today. i don't feel like there is anything he didn't explain to me. and because of his attention to detail i was happy to proceed.
Hi Lesley,
Thank you for your kind review. We are pleased to hear that AJ did an excellent job when assisting you in going over your policy. We appreciate your review and please don’t hesitate to reac...
You guys are amazing
Policy is great value for money and your staff are fantastic - clear, engaging, polite and caring. Nothing was rushed she ensured I understood everything clearly. The whole experience was very pleasant one.
Hi Beverley,
Our team is always delighted to hear such great feedback from our customers and are pleased that we have been able to assist you with your insurance needs. We love providing fantastic ser...
Find out how Real Funeral Insurance compares to other Funeral Insurance
Know better, choose better.
Affordable funeral insurance.
Set up this policy on the basis that my husband had funeral ins with Real and when we needed it had fast and efficient resolution. I would recommend this company to anyone.
Hi Stanley,
Thank you for setting up your Funeral Insurance with Real Insurance. We are sorry that you had to make a claim but very honored to have been able to assist you in a time of need. We apprec...
- 2 reviews
Very affordable
Policy was of good value to me. As a pensioner I was surprised to hear that the price was way below what I expected. The consultant was very knowledgeable and professional.
Hi Peter,
It’s always great to hear that we have been able to provide our customers with an affordable policy and that your cover is suitable to your needs. Thank you for taking the time to share your...
This gives me the peace of mind knowing my family won’t have to worry about paying for my funeral
Very easy I just made a phone call and it was all done.My niece claimed for her mother and said she was extremely happy with how quick they paid her
Hi Penny,
It is wonderful to hear that your Funeral Insurance was easy to set up and that we have been able to leave you with peace of mind. We love hearing about our customer's satisfaction, so we re...
- 9 reviews
- 1 like
Excellent Service [Real Funeral Insurance]
I have been a customer of Real for 11 years and I am very happy so far with the cost and service. When I signed up I encouraged other families members It was taken up and unfortunately and unexpectedly that family member passed away 3 years later and the children had no problem with Real paying the Funeral insurance out.
Hi John,
We would like to thank you for your recommendation and for this amazing review. Our team are dedicated to providing the best customer service, so it's nice to hear that our team helped to mak...
- 2 reviews
Great company. Great staff
Have had funeral policy almost 10years. On occasion have called - staff fantastic and never have a problem sorting out my requests. I will soon be taking out pet insurance as well. Very happy customer
Hi Joy,
We absolutely love hearing of the fantastic service that our customers have received when speaking with our team members and look forward to working with you in the future. Thank you for taki...
- 2 reviews
- 1 like
Easier than i thought, Harry was a a great person to deal with
I would prefer bonuses for feedback, I don't get paid like a CEO for ideas
The big wigs of work places cost me my career in site management, I don't trust
people on big income, and wouldn't help one,
Hi Leighton,
Thank you for taking time out of your day to share your insights with us, we really appreciate it. I'm pleased to hear of the service that you received from our team member, Harry, and t...
Find out how Real Funeral Insurance compares to other Funeral Insurance
Know better, choose better.
Questions & Answers
Hi, I would like to know how much a policy would be for a couple. (aged 65 and 67) How much would it be a fortnight to cover,and how long do we have to be paying insurance to receive the benefit in case of unexpected death to either? Thanks for your help Raelene
No idea you'd have to contact them direct great prices tho
Hi Raelene,
Thank you for reaching out to us with your query. The quote will vary depending on the benefit amount that you choose, which can be from $3,000 up to $15,000. Upon taking out a policy, cover is for accidental death only in the first 12 months, then death by any cause thereafter. Further information is available on our website; https://www.realinsurance.com.au/funeral-insurance or alternatively, I can arrange for one of our lovely team members to give you a call and provide you with a quote. I have sent you a private message, if you would like to proceed with a call.
Kind regards,
Jessica
How long after you log the form and the berial certificate do you get payed out
Not sure
Hi Zeron,
Thank you for raising your question. Claims are generally paid within 1–2 business days on receipt of the completed claim form and supporting documents. Sometimes this may take longer if the documentation is inconclusive. Where this is the case we will seek additional information to process the claim as promptly as possible. We will call you as soon as there is an update and every 10 business days to keep you informed of how your claim is progressing. If your claim is approved, payment will be made promptly.
Kind regards,
Jessica
Does Real Insurance do Funeral Cover for people with Part 9 debt Agreements
Hi Thecurl,
Thank you for reaching out to us. If you are an Australian resident aged between 18 and 79 you can apply for cover. However, Real Insurance does have a duty of care to ensure that any potential customer has the financial means to service their policy on going.
If you would like to learn more, please send a private message with your best contact number and I will arrange for a team member to contact you. Alternatively, you can call 1300 367 325.
Kind regards,
Tess
Hi
I already have insurance with you but have heard you do not cover people on a Part 9 agreement and my husband has one I do not
Hi Thecurl,
Thank you for your response. As you are already insured with us, I would like to escalate your question to our customer support team. If you are open to this, can you please send a private message with your policy number and best contact number and I will arrange for someone to contact you to discuss this further.
Kind regards,
Tess
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Details
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Hi Paula,
We are pleased to hear of the value that you have found in your policy and appreciate the feedback that you have shared with us. Please don't hesitate to reach out if you have any queries in the future.
Kind regards,
Alisa