2Real Funeral Insurance

Real Funeral Insurance

4.7

837 reviews · Statistics

PositiveNegative
95% · 79233 · 4%
Claim Resolution Time
  • <1 week (28)
  • 1-2 weeks (7)
  • 2-4 weeks (6)
  • 1-2 months (1)
  • 3+ months (1)
Claim ApprovedYes (45) · No (1)
Value for Money
4.6 (601)
Transparency
4.7 (486)
Customer Service
4.8 (614)
Simple sign-up process
Outstanding customer care
Good value for money
ProductReview.com.au award logo

Real Funeral Insurance is a ProductReview.com.au Awards Winner for 2023, 2022 and 2021. Learn more

See the Best Funeral Insurance in 2023 as rated by Australians on ProductReview.com.au.

Reviews

arney p
arney p The Mallee, VIC · 8 posts

For me! This is perfect

The policy I have is just what I needed. My policy al so great value.

  • Claim Made: No
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neil
neil Northeast, VIC · 2 posts

bloody fantastic great stuff

great product excellent service and all team members now their stuff

  • Claim Made: No
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Deanne
Deanne Greater Melbourne (Metropolitan), VIC · 2 posts

Great customer service thankyou

It's hard trying to think clearly when you've been diagnosed with Cancer even though it's not terminal, the reality is .. making sure the family will not struggle when my time comes is really important so... it was lovely to speak with someone who was calmer than I was hahaha and very understanding. Made the call all the easier to make.

  • Claim Made: No
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Cheryl
Cheryl

excellent

it is a very avoidable service and and is very user friendly

  • Claim Made: No
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Cazza
Cazza Coolangatta · 2 posts

Great service

Love this company,always very helpful,good reviews compared to others I looked up

  • Claim Made: No
Value for Money
Transparency
Customer Service
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Yousif Suliman
Yousif Suliman · 3 posts

Good insurance to have. You wil not enjoy its benefits yourself

This insurance is important. It will be needed at a time of grief, and general mess and uncertainty.

  • Claim Made: No
Value for Money
Transparency
Customer Service
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Real Insurance
Real Insurance · 
Debra M.
Debra M.

Wonderful agent. Kind, answered all my qustions, no pressure.

Answered all my questions. Felt no pressure to sign on the dotted line. Gave me solid information to think about. Courteous and patient. I did end up taking funeral policy.Was so easy.

  • Claim Made: No
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Patsy C.
Patsy C. North-West & West coast, TAS · 2 posts

Funeral insurance

Absolutely awesome easy to do and everything explained and very polite

  • Claim Made: No
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Gillian
Gillian

Kayla was a perfect customer service person

I’m found Kayla Good to deal with and very
Informative and
Interested in my situation

  • Claim Made: No
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Maryanne
Maryanne

So easy

Great value, I expected it to be more. Excellent advice and phone manner.

  • Claim Made: No
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Robert Fynn
Robert Fynn Perth, WA · 4 posts

Premiums are reasonable

Policy was a good value and very easy to follow step by step on line

  • Claim Made: No
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Patto 167
Patto 167 Sydney, NSW · 2 posts

Personal Question.

I Got the answer with avery wonderful customer service advice.

  • Claim Made: No
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Ellen
Ellen  South West, WA · 2 posts

Peace of mind

I have peace of mind that my outstanding bills and credit card debt will be covered when I die. This is important to me because i don’t want my family to be out of pocket when I pass.

  • Claim Made: No
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Richard
Richard Sydney, NSW

Excellent .... simple and affordable, great staff/ customer & care ... thank you real insurance .

Simple and affordable, great staff & customer care ,, highly recommended. Thank you realinsurance .

  • Claim Made: No
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Hera M.
Hera M.

Just what I was looking for☺️☺️

Was very pleased with the service I received and will definitely recommend this insurance to my family and friends.

  • Claim Made: No
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Questions & Answers

Gregory Jonathan R.
Gregory Jonathan R. · 

If there are other people that can cancel there funeral insurance then why can’t I and get a refund to?

Gregory Jonathan R.
Gregory Jonathan R. · 

This can happen to anyone so why is it different to compared to anyone else who unfortunately passes on especially if it’s through no fault of their own?

Real Insurance
Real Insurance · 

Hi Gregory,
Thank you for your reply, I am sorry to hear about any frustration caused.

As this is not how we would like for our customers to feel, we would appreciate the opportunity to address your concerns.

You can get in touch with us by calling us on 1300 665 287 or alternatively, can you please reply to my private message with your policy number.

Kind regards,
Scott

Guest
Gregory Jonathan R.
Gregory Jonathan R. · 

Why would someone want to put a price on mine or possibly other peoples lives like this?

Gregory Jonathan R.
Gregory Jonathan R. · 

There’s a lot of people out there that do desperate things in desperate situations.And I believe there are people out there would gladly bump someone off for this sort of money. I think this is a very selfish attitude to have and I still don’t know why someone would want to humiliate me or possibly others about this and I still don’t know why people keep looking for excuses to cause trouble with me?

Gregory Jonathan R.
Gregory Jonathan R. · 

Especially if it’s over greed and when it comes to money and no one really cares.And a lot of businesses and services are professionals whichever is probably the very reason why not to trust them.In these instances the government just rorts the system to suit themselves and a lot of people believe money means power. I don’t believe that this is the right thing to do.Money helps and can make life easier but in reality it still doesn’t solve the problem.When people don’t get there own way,people start looking for blame especially when buisinesses and services do not be completely honest in there businesses and services and give false and or misleading information and unfortunate innocent people are the prime targets.If it was a honest business and did the right thing by the customer,the businesses and services would probably get more money for doing the right thing by all customers. I still don’t know why someone would want to claim someone life when it comes to this? I just read a review by [Name Removed] who wants to cancel her funeral insurance.Can I cancel my funeral insurance to and get a refund? I still don’t know why wether it’s the government or buisinesses and services are still giving false and misleading information to people in these situations including me? I can only assume that people out there don’t like excepting when they are in the wrong and make mistakes too including the guy by giving false or misleading information like this and won’t accept real when they are in the wrong and make mistakes to.I still don’t why these people won’t accept responsibility for their actions just like anyone else if it was either the same or similar situations or circumstances. I can only assume it’s because it’s over greed.

Gregory Jonathan R.
Gregory Jonathan R. · 

I still don’t know why someone would want to play on my mind or someone else’s mind like this?

Gregory Jonathan R.
Gregory Jonathan R. · 

I can only assume it’s simply because there are people out there that just want to prove there point by insisting on vaccines lessons to teach when there are no lessons to teach.

Gregory Jonathan R.
Gregory Jonathan R. · 

I still don’t know why I was or possibly still am being subjected to discrimination discrimination or discrimination?

Real Insurance
Real Insurance · 

Hi Gregory,
Thank you for your reply, I am sorry to hear about any frustration caused.

As this is not how we would like for our customers to feel, we would appreciate the opportunity to address your concerns.

You can get in touch with us by calling us on 1300 665 287 or alternatively, can you please reply to my private message with your policy number.

Kind regards,
Scott

Real Insurance
Real Insurance · 

Hi Dr D,
Thank you for reaching out, I am sorry to hear about any dissatisfaction that has been experienced.

We would like the opportunity to look into your claim and assist with any uncertainties that may exist.

Can you please let us know if you would like to be contacted and our team will be in touch to assist with your concerns.

Kind regards,
Scott

Guest
john m
john m · 

hi can i cancel my funeral insurance thank you..Kathy Malissa

Real Insurance
Real Insurance · 

Hi Kathy,
Thank you for reaching out and we are sorry to hear that you are looking to cancel your policy.

To best help our team locate your policy and assist you further, can you please reply to my private message with your policy number or your contact number and date of birth.

Kind regards,
Alisa

Guest

Get an answer from our members and Real Insurance representatives

Details

About Real Funeral Insurance

  • Any Australian resident aged 40 - 79 is guaranteed acceptance when it comes to buying this policy.
  • Funeral insurance doesn't exclusively cover funeral expenses. Benefit money can be used for any expense that the recipients choose to use it for. For example, funds can also be used to cover debts from credit cards, personal loans and utility expenses.
  • Once the policyholder turns 85, they can choose to either keep the policy, or cancel the policy and receive 75% of their benefit amount back. This is known as the Early Cash Out option. If they choose to keep the policy, the benefit amount that will be received increases by 25%.
  • If diagnosed with a terminal illness, 100% of a benefit is paid, in advance.
  • Flexible payment options include the ability to opt for making fortnightly or monthly payments.
  • You’ll get back 10% of the premiums you’ve paid after your 12-month anniversary with The Real Reward™.

Points of praise

  • Reviewers appreciated the easy sign-up process over the phone. The simplicity of the process included being assisted by friendly and helpful staff.
  • The policy was easy to understand, with no confusing fine print. Any questions were answered clearly by customer service staff.
  • This funeral insurance was described as good value for money, thanks to the affordable premiums. The flexible payment options were also appreciated by policyholders.

2023 ProductReview.com.au Awards logo

Real Funeral Insurance gave their customers peace of mind about future funeral costs, excelling in customer service and transparency. Their undeniably good service has led to the company winning a ProductReview.com.au Award for Best Funeral Insurance in 2023, which is their third Award.

CategoryFuneral Insurance
Other Insurance Types Offered Car, Health, Home and Contents, Income, Landlord, Life, Pet and Travel
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