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Real Funeral Insurance

Real Funeral Insurance

4.6 from 469 reviews

Reviews

4.6

469 reviews
5
(366)
4
(69)
3
(10)
2
(3)
1
(21)
  • Value for Money
    4.6 (333)
  • Transparency
    4.7 (241)
  • Customer Service
    4.8 (333)
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Shirleyb

ShirleybDarling Downs, QLD

  • 2 reviews

Must keep this going

published

This policy is essential.It is good value and the staff made everything easier and straight forward A great help.Will recommend real insurance to anyone who wants economical value for money

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Sheryl O.

Sheryl O.Northern Region, NSW

Excellent, very happy

published

I was quite surprised at the value of the policy and how simple and easy it was to start it, the service I received from Dee was excellent, Thank You

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
2 comments
Sheryl O.
Sheryl O.

Dee,
Thank you for your support, and assistance,
Sheryl

Real Insurance
Customer RelationsReal Insurance

Hi Sheryl,
Thank you for taking the time to share your experience with us. I am thrilled to hear of the excellent service that you have received from Dee and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica

The reviewer stated that an incentive was offered for this review

Vivien

VivienFar North Queensland, QLD

I wish we'd gone with Real Insurance 4 years ago.

published

Compared with the final expenses insurance we took out with Australian Seniors 4 years ago, Real is streets ahead in cost and benefits. Premiums are cheaper, short and long term benefits far outweigh our other policy else.

Claim MadeNo
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Vivien,
Thank you for taking the time to share your experience with us and I am delighted to hear that we can provide you with an affordable option that is suitable to your needs.
Kind regards,
Jessica

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Katrina

KatrinaWide Bay-Burnett, QLD

Great service and great benefit

published

Yes, I was happy with the extremely quick response and lovely polite staff. I am thankful for the easiness and information given to me for the future and the lowering rates plus the money back with this policy. Thank you

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Katrina,
Thank you for taking the time to share your experience with us. I am thrilled to hear of the great service that you have received from our team and of the ease in which you were able to set up your policy.
Kind regards,
Jessica

Ok but i feel there is room for improvement

published

The policy was very easy to set up and was good value at the beginning i understand as the yrs go by inflation is cruel to all of us . kind regards

Transparency
Value for Money
Claim MadeNo
1 comment
Real Insurance
Customer RelationsReal Insurance
Rizhwan

RizhwanSydney, NSW

Simple and Easy

published

A pleasure to deal with. No hassles and no transfers to different departments. Just 1 phone call and everything was sorted. I couldn't have asked for a simpler transaction. Great

Claim MadeNo
1 comment
Real Insurance
Customer RelationsReal Insurance
Gay Patricia

Gay PatriciaMid North Coast, NSW

Funeral fund

published

Don’t think was good value considering how long we have been paying for this funeral fund, as for the original set up it was very good,as for lodging a claim the service was excellent,

Claim MadeYes
Claim Resolution Time<1 week
Claim DateJuly 2020
Claim ApprovedYes
4 comments
Real Insurance
Customer RelationsReal Insurance
Gay Patricia
Gay Patricia

Gay Griffiths Policy number [Number Removed] have changed to just me since my husband passed away on the 15th July, just depending on aged pension, harder to make ends meet, Regards Gay

Real Insurance
Customer RelationsReal Insurance

The reviewer stated that an incentive was offered for this review

Rosemary

RosemaryDarling Downs, QLD

  • 2 reviews

positive

published

Contact was helpful and easy to understand, she gave me time to think things through and crunch numbers. Very easy to set up and I felt that the cover was adequate.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Rosemary,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from our team and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica

Delighted

published

Very happy with the Real insurance
Thank you. .....the policy was easy to set up and the assistant was very helpful.... have not yet submitted a claim but I am sure it will be very reliable. ..... Anthea Brackenridge

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Anthea,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from our team and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica

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Goralyna

GoralynaSouth East Queensland, QLD

Positive experience

published

My contact was very friendly and knowledgeable. He guided me through the process and helped me to get the cover best for me and my family. I’m really pleased with what I decided on.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Lee S.

Lee S.Metropolitan Adelaide, SA

I now have peace of mind.

published

The CSA was genuine and a pleasure to talk to. Everything was outlined clearly and simply. I feel that the policy is value for money. I can now.relax knowing that I have cover.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Malcolm

MalcolmMetropolitan Adelaide, SA

it was whatv i wanted

published

i feel it was good value and easy to set up and the gentlemen on the phone was very frienly and helpful he made sure i under stood every thing

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Malcolm,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and of the great service that you have received from our team.
Kind regards,
Jessica

Jo Chapple

Jo ChappleSouth East Queensland, QLD

  • 2 reviews

It gives me peace of mind that my children won't have to deal with finding the money when I pass.

published

It is cost effective and I pay an amount per fortnight that covers myself and my youngest 3 children until they are old enough to get their own insurance policy.

Claim MadeNo
1 comment
Real Insurance
Customer RelationsReal Insurance
  • Verified customer

This good I’ve been with real insurance for almost 10 years

published

Real insurance are always pay once they know you need it and they give time to the customer but one thing is it gose up every year which make it hard for someone like me on the pension

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
Doug

DougHunter Region, NSW

Essential

published

Easy to set up and reasonable value although it is getting a little expensive now that I have to rely on an aged pension. . Less financial pressure on children when the time comes

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
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Kathleen

KathleenNew South Wales

Very Good

published

I was very happy with the service and and my policy i am happy with for me and my partner.
It was very easy to set up and happy with the outcome I would recommend to anyone.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
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Linda

LindaSydney, NSW

This makes things a little less stressful

published

The policy was very simple to set up with minimum of fuss and Keven was very polite and w is experienced in explaining details
Thank you For your assistance and help
Rod young

Claim MadeNo
1 comment
Real Insurance
Customer RelationsReal Insurance

Hi Rod,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from Keven and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica

Ian

IanCentral Highlands and Goldfields, VIC

Something everyone needs to think about and you make it easy

published

Very easy to set up. Maggie talked me through the process professionalely and made it easy to understand. I appreciate having the security of knowing that my husband and I are covered in the future.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

Great service

published

Real has a very affordable fortnightly repayment amount and Francis was really good and i think real offers peace of mind for me now in regards to looking after loved ones

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance
bobmarley1

bobmarley1Peel, WA

Very helpful and friendly staff

published

Very easy to set up and got as much help that was needed from the staff member.Went through everything in very plan language.It is a very good price and the benefits that go along with being a member are rewarding.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
Real Insurance
Customer RelationsReal Insurance

The reviewer stated that an incentive was offered for this review

Page 1 of 24

Questions & Answers

Raelene K.

Raelene K.asked

Hi, I would like to know how much a policy would be for a couple. (aged 65 and 67) How much would it be a fortnight to cover,and how long do we have to be paying insurance to receive the benefit in case of unexpected death to either? Thanks for your help Raelene

2 answers
Louise
Louise

No idea you'd have to contact them direct great prices tho

Real Insurance
Customer RelationsReal Insurance

Hi Raelene,
Thank you for reaching out to us with your query. The quote will vary depending on the benefit amount that you choose, which can be from $3,000 up to $15,000. Upon taking out a policy, cover is for accidental death only in the first 12 months, then death by any cause thereafter. Further information is available on our website; https://www.realinsurance.com.au/funeral-insurance or alternatively, I can arrange for one of our lovely team members to give you a call and provide you with a quote. I have sent you a private message, if you would like to proceed with a call.
Kind regards,
Jessica

Zeron

Zeronasked

How long after you log the form and the berial certificate do you get payed out

2 answers
Bernadette
Bernadette

Not sure

Real Insurance
Customer RelationsReal Insurance

Hi Zeron,
Thank you for raising your question. Claims are generally paid within 1–2 business days on receipt of the completed claim form and supporting documents. Sometimes this may take longer if the documentation is inconclusive. Where this is the case we will seek additional information to process the claim as promptly as possible. We will call you as soon as there is an update and every 10 business days to keep you informed of how your claim is progressing. If your claim is approved, payment will be made promptly.
Kind regards,
Jessica

Thecurl

Thecurlasked

Does Real Insurance do Funeral Cover for people with Part 9 debt Agreements

3 answers
Real Insurance
Customer RelationsReal Insurance

Hi Thecurl,
Thank you for reaching out to us. If you are an Australian resident aged between 18 and 79 you can apply for cover. However, Real Insurance does have a duty of care to ensure that any potential customer has the financial means to service their policy on going.
If you would like to learn more, please send a private message with your best contact number and I will arrange for a team member to contact you. Alternatively, you can call 1300 367 325.
Kind regards,
Tess

Thecurl
Thecurl

Hi
I already have insurance with you but have heard you do not cover people on a Part 9 agreement and my husband has one I do not

Real Insurance
Customer RelationsReal Insurance

Hi Thecurl,
Thank you for your response. As you are already insured with us, I would like to escalate your question to our customer support team. If you are open to this, can you please send a private message with your policy number and best contact number and I will arrange for someone to contact you to discuss this further.
Kind regards,
Tess

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