Real Funeral Insurance

Real insurance is for me when it comes to funeral insurance. As usual the fellow who I spoke with about a 2nd policy was very helpful, polite and Knowledgeable, sorry I forgot his name. I had a peace of mind on my first policy and even more peaceful with a 2nd policy. It's real insurance for me from the beginning. Show details ·  1

The staff members for Real was knowledgeable, patient, understanding and kind - what a pleasure to deal with this quality of staff. I immediately knew that I had made the right decision on what was explained to me. I had absolutely no pressure from staff to make a decision for the policy. Thank you Real. Show details ·  1

My experience was a very good. Your representative, Riley, was very helpful, informative and explained the policy to me in a way I understood. I am very happy with your service so far and have now taken out this policy with you. Show details ·  1

I would gladly give them 0!! They are truly an immoral & unethical company targetting vulnerable people. Save the money yourself. Policy did not pay for our Mother's funeral despite her contributing for over 10 yrs this year. May this help many people!! Show details

Insurance fraud – Insurance fraud.another rort by real insurance?Probably because what ever real insurance believes they want they believe that they can get.Trust me ,you will get caught in the end and be brought to justice,you still shouldn’t take the law into your own hands but you still do and why do you believe when you don’t get your own way you bully me and… Read more

others until you do?And why do you believe that you are more special and you important than everyone else?No,you will get caught in the end. I want to no why you believe you have the right t remthos content? I believe the whole of the world should see how much of a shark real insurance really is by there shonky deals by doing this to people who have done nothing wrong to you.

Not good for funeral insurance – It is some months since I made comments on the appalling outcome of my experience with Real Funeral Insurance. (please read) HeatherB Launceston, TAS 6 posts (old comments) Probably the same with others but I am disgusted that I have no choice. I am 80 BE AWARE OF REAL FUNERAL INSURANCE- DO NOT TAKE OUT UNTIL OLD OR CAN AFFORD IT. Aged based… Read more

option where rate will increase each year . Benefit will rise 5% each year to tie in with increased premium up to 80 years old. Same premium 80 - 90 (Sounds ok when you are young) and working full time. Can opt out of increase in payout but premium keeps going up but your benefit doesnt. Commenced decades ago. Husband died 10 years ago. I can no longer on a full pension to keep paying this. I also now rent. After 85 can cancel policy and get 50% of insured value. Only way to pay no more monthly is to continually lower the benefit. They say please be aware over extended period you will pay more in premiums than benefit paid. On the 11/12/13 (husband died 31/12/13) premium was $41.81 for both of us. On the 11.3.14 Payment for me was $60.65, benefit $6,078 but I had to lower benefit to $5,200 to get premium down to $51.80. Why not less than $41.81 as my husband deceased 11/12/14 $42.46 me 12/3/14 Kindly offered not have to wait 12 months; even I was on with my husabnd for decades which was waived in lieu of 10% of the premium paid for one month . 11/3/18 $60.65 me To reduce payment Benefit down to $6,078 11/10/18 $60.65 me 11/2/20 $68.09. 2021 $66.94 sum insured lowered 11/3/23 $70.37. To reduce payment benefit reduced to $5,000 11/3/24 premium $70.73 for $5,000 premium will not increase after 80 until 90. If I live to 90 I pay 10 years after my premium does not go up but I will pay more than approx. $9000 to receive $5000 or less? If I cancel the cover I get nothing after paying thousands and thousands plus what we paid when my husband was alive. Excuse my wandering I have Huntington Disease. My info says after 85 50% of benefit - read in here that they say 75%.

Real Insurance Real Insurance DM 8mo Hi Heather, Thank you for reaching out and we are sorry for your loss. Our funeral cover is designed to provide a cash benefit of up to $15,000; per life insured; to your loved ones when you or any other lives insured pass away. They can use the funds not only for funeral expenses but also any other final expenses like unpaid bills. Depending on the type of policy you hold, you could continue to pay premiums even if you reach the Benefit Amount you are covered for. This is because it is an insurance policy not an investment or savings plan. I appreciate you taking the time to share your feedback with us and we would like the opportunity to discuss your concerns in more depth with you. Can you please reply to my private message with your policy number to assist me in passing your concerns on to the relevant team to be in touch to address further with you.

Kind regards, [Name Removed]

HeatherB 8mo Have already had discussions with you to no avail. Stock reply(E-mails, phone etc) It looks to me like when my husband died I paid premiums that were wrong as there was only me insured. See in review, paying $41.81 for both of us, yet charging me $60.65 by 11/3/14. Now paying $70.37 for lousy $5000. You will only reply with stock answers of how you feel us etc. and sorry for you loss (10 years ago) (my husband also on 11/3/2020 policy says GJ and HJ Banks $75.08 (lowered). It looks to me like I might be paying for 2 people again. Husband died 2013. My sole income is Pension plus rent assistance - $1,218 fortnight and I pay $780.00 rent per f/n. I am forced to pay your insurance of $70 (dont give me that you are not forced to pay). My benefit is down to $5,000. Hate to think what I would be paying for your above benefit of $15,000. Apart from telling me to die soon you know is there is no benefit in passing on concerns apart from stop paying and losing the $5000. Been through all that with you. I have many chronic diseases and Huntington

Real Insurance DM 8mo Hi Heather, Thank you for your reply and I apologise for any dissatisfaction caused during your experience when speaking with myself or our team.

If you feel there may have been an error regarding your policy, I would appreciate the chance to take the relevant steps and escalate your concerns to our team to look into in depth and ensure this matter is addressed accurately.

To assist me in doing this, can you please reply to my private message with your policy details and I will arrange for our team to review your concerns further. Kind regards, [Name Removed]

HeatherB HeatherB 8mo Going through many favourable comments please note they are from people taking out insurance, of course they are going to be helpful, but wait until a situation arises down the track, like unempoyed etc and can no longer afford it!

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HeatherB Launceston, TAS 6 posts Extra Information

Dated 22 October, 2024. I am 80 years old and on a single old age pension and my rent has now gone up to $800 fortnight. I have spent a lot of time sick and in hospital (with Huntingtons I fall all the time) and have in September had a stroke as well. I am going to become homeless and paying $70.73 month to real for a policy I am losing many thousands of dollars. If you dont keep increasing the monthly payments your covered amount keeps dropping. I would like to still query why my payments went up after my husband died. Policy No 620157780 - 11/3/2024. (this is since my husband died). I included in my review the name of the policy, so would have thought you could have contacted me by phone after that , surely with todays technology that could happen. (So keep paying of lose the chance of $5,000 towards ny burial.)

Your team member I set this insurance up with was very knowledgeable and friendly and easy to deal with. The premium rate is affordable and hopefully doesn't go up in the future. Show details ·  1

Jonathon was professional, curtious, friendly, and answered all my questions. He eventually helped us with funeral insurance which more in our financial circumstances as the life insurance was too expensive. Either way our previous life insurance would be a dead policy with nothing to show for it in the future. Thanks Jonathan Show details ·  1

Lady was lovely polite, had a laugh & joke with me. Explained everything very clearly in easy to understand language & she wasn’t pushy she wanted to make sure I was happy with what I was buying. You should be proud to have her work for you. Show details ·  1

I have had great customer service with Safewill after purchasing REAL Funeral Insurance. REAL was easy to deal with and told me all I needed to know about the policy I took out. Show details ·  1

calling on your dedicated number 1300 is a nightmare, sound as very old recording with confusing directions. in case of emergency will very frustrate no to be attend promply. Show details ·  1

Maggie provided absolutely excellent customer service. A real pleasure to deal with. Then Kristen was absolutely excellent too. Re insurance. Good value for money. Very happy. Give the girls a payrise!:). Michelle Jordan Show details ·  1

Can't remember the mans name I spoke with, sorry... He rang me within about 2 minutes of me applying online. He was very polite & helpful. He had me all set up within 5 minutes & explained everything I needed to know. Highly recommended. Show details ·  1

It was very easy to take out. The sales person was very helpful and professional. They explained the cover in detail and it was great to know my premium will not change for the duration of my cover. I was also transferred to Georgia in customer support to add a beneficiary to my policy and she was just lovely as well. I now have security that… Read more ·  1

should something happen to myself or my husband we will be able to arrange a funeral without stressing about where we are going to get the funds from, and our family will not have to bear the burden.

Inquired about funeral insurance. Was helped by a friendly knowledgeable customer service representative. She went through all aspects of the policy with me, which ended with me getting a policy straight away. Was extremely happy with the service that was provided to me. Show details ·  1

Peace of mind – I was happy with the guy at the other end of the phone. The operator the sales person explained everything to me took the time to talk to me just as an everyday person and I’ve got another policy with real insurance so I’m happy with the service and how much money comes out knowing that I have a piece of mind that my family doesn’t have to come up with any money For my funeral if anything happens to me knowing that it’s paid for Show details ·  1

I took out joint funeral insurance – It was extremely easy to set my insurance up there was absolutely no pressure to take out the cover that I wanted and everything was explained to me Show details ·  1

Excellent service – The person called me back when the call was dropped somehow. He was patient and answered all my questions knowledgeable. it was a quick and easy process. Show details ·  1

Funeral Insurance – The customer service was excellent. All the queries and information I need towards the purchase of a funeral insurance were addressed and provided by a knowledgeable customer service personnel. Show details ·  1

Professional – Today I made the decision to benefit my wife by taking the burden of paying for my funeral from her. Your consultant made it very easy to setup the policy in a pleasant and informative manner. Show details ·  1

Uneceptable – KEEP AWAY FROM REAL!!! My Grandmother passed away June 9th and we are still waiting for full amount. They made us go through hell and they've only sent a cheque for HALF the amount. More & more people are emerging with unsatisfactory & traumatic experiences with them. Pre paid funerals are the only way to go. They are diabolical to deal with. Show details

UNREAL – I lost my mother on June 9 this year & my mother had a funeral cover plan with Real insurance for 10 years , never defaulted on a monthly payment & kept all policy paper work in order . The cover was for $5300 . After her death our solicitors liased with them on our behalf as myself & sister were grieving very much . real we’re provided with my… Read more

mothers death certificate & birth certificate, then they requested my birth certificate which was provided , then they requested more documentation from our solicitors! After all that they finally agreed to send a cheque which arrived today sept 16 so imagine my shock when it was for $2693 with no explanation or ever any expressions of condolences. Please people be warned , the only good reviews for Real insurance are the people who haven’t needed to make a claim yet ! Our solicitors &the funeral director said they have had a lot of distressed unhappy angry customers . Save your money & sanity

Satisfactory – The first gentleman I spoke to was extremely helpful (I think his name was Dominic?), the second gentleman I spoke to when nominating the beneficiaries, Adrian, was a bit rude and did not appear to have any interest in explaining/answering my questions. Show details

Easy to understand the policy when explained to me – Very satisfying experience with James explanation of the policy. He was very helpful and patient a true asset to Real Insurance. Show details ·  1

Professional Service – I found my phone conversation with Justin very pleasant, and his professional manner very helpful in deciding to take up Funeral cover with Real Insurance. Show details ·  1

I Would recommend Real Insurance to other Family and Friends – The Lovely Lady I spoke with, was so patient, understanding, and very Helpful. She explained all the finer points to me in a way that was easy to understand. Above all!! when I mentioned that I did have a Hearing Impairment, and that I may have to ask to repeat anything, At No stage did I feel uncomfortable when I have asked to repeat something. I was treated with Courtesy. Show details ·  1