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Pros
Reviewer Photos & Videos
My family doesn’t have to worry about costs after I die I think that’s important
Yes good value for my family and me in case of an accident
- Incentivised Review No
- Claim Made No
Perfect
Excellent customer service understanding the policy well need it very helpful thank you
- Incentivised Review No
- Claim Made No
Perfect, I need it , so my children won’t struggle
It’s worth it at the time I set it up even now if anything happens to me it’s a great help to my family
- Value for Money
- Customer Service
- See all answers
Hi Charles,
We are glad to hear of the value you have found within your policy and that it is suitable for your needs.
...
Update policy details and address
Consultant was very cheerful and helpful and professional with my enquiry
- Value for Money
- Customer Service
- See all answers
Hi Maree,
It is always great to hear of the lovely service and assistance that our customers receive when speaking with our helpful team members.
...
Find out how Real Funeral Insurance compares to other Funeral Insurance
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This is the product I was after just perfect
The policy is exactly what I wanted . It was easy and quick to set up & I always had good communication with the company. Any issues where resolved quickly
- Value for Money
- Transparency
- See all answers
Hi Geoffrey,
Our team is delighted to hear that we have been able to provide you a policy that was exactly what you wanted and that setting up this cover was made easy when speaking with our helpful team members. ...
Read more Thank you for taking the time out of your day to share your review with us and for choosing Real Insurance, we really appreciate it. Kind regards, Alisa
- 2 reviews
funeral insurance
excellent service and a very polite young man to deal with, very happy
- Incentivised Review No
- Claim Made No
Hi Vicki,
It is always wonderful to hear of the excellent service that our customers receive when speaking with our team members and we really appreciate you taking the time to let us know about your...
- 2 reviews
Funeral Insurance
I'm satisfied atm with my current policy which yes was straight forward to set up back in 2008
- Incentivised Review No
- Claim Made No
Hi Janet,
Thank you for taking the time out of your day to share your review with us.
It is great to hear that you have been left feeling satisfied with your policy and that we have been able to provide you with cover over many years. ...
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- 2 reviews
- 2 likes
Very efficient, patient, knowledgeable, team.
From the patient Ken, including transfer to a different part of insurance.
Both of my policies were treated with care and attention.
I am impressed with the customer service.
- Value for Money
- Transparency
- See all answers
Hi Dianne,
We are glad to hear that the service that you have received throughout your interactions with Real Insurance have left you feeling impressed with your experience and that we can ensure that your policies continue to suit your needs. ...
Read more Thank you for taking the time out of your day to share your review with us, we really appreciate it. Kind regards, Alisa
It was all about CUSTOMER SERVICE
I was dealt with in a very respectful, kind manner. My agent was very clear going through the policy with me and answered every question I had. Am happy. Thankyou
- Transparency
- Customer Service
- See all answers
Hi Erana,
It is an absolute pleasure to hear of the service that you received when speaking with our team members and that all of your questions have been answered.
Thank you for taking the time out ...
Find out how Real Funeral Insurance compares to other Funeral Insurance
Know better, choose better.
Wake-Up Call
Aldred, my consultant, was excellent; he explained everything in detail. My mate's passing made me get this for myself and my family. I want to be here for a long time, not a short one.
- Incentivised Review No
- Claim Made No
Hi Fred,
We are delighted to know that you have enjoyed the service provided by Aldred and we are sorry to hear that your friend passed away. We wish to extend our condolences to you and their family....
- 2 reviews
- 1 like
its very good but as ive got older the price is a bit high
was a good thing at time and yes i made a claim in 2017 they were very quick at paying out when my wife passed away but hope i dont claim again
- Value for Money
- Transparency
- See all answers
Hi Nigel,
Thank you for sharing your experience with us. We are sorry to hear that your wife sadly passed away and we wish to extend our sympathy to you and your family.
We appreciate the feedback, p...
Perfect insurance cover
I feel this was a very excellent value and easy to set up over the phone and great customer service and friendly staff members to assist with your needs as promised
- Value for Money
- Transparency
- See all answers
Hi Carol,
Our team is thrilled to hear of the excellent value that you have found in your new policy and of the assistance that you received when speaking with our friendly team members when setting u...
The reviewer stated that an incentive was offered for this review
Find out how Real Funeral Insurance compares to other Funeral Insurance
Know better, choose better.
Good product
Good value and the customer service was good in the product knowledge. Easy to setup over the phone and documents were sent to me in a flash. The documents are easy to comprehend.
- Value for Money
- Transparency
- See all answers
Hi there,
We are glad to hear of the value that you have found in your new policy and of the service that you received from our team member, who assisted in setting up your cover with ease. Thank you ...
Funeral insurance made easy
We were very happy with the complete package from the start to the time we sadly had to cancel it. The people we dealt with were always helpful and transparent.
- Value for Money
- Customer Service
- See all answers
Hi Judith,
Thank you for sharing your review with us, we are sorry to hear that you cancelled your policy. It is a pleasure to know that you have found our service helpful and your overall experience ...
This is perfect
It was very quick andeasy to set up funeral insurance.
Excellent value.
I have not personally lodged a claim but have had other family member who did and it was very quick and easy.
- Value for Money
- Transparency
- See all answers
Hi Margaret,
We appreciate you letting us know that you have found your funeral policy easy to set up and that it is of value.
Thank you for your kind words and for taking the time in sharing your review with us....
Questions & Answers
If you have paid more than what your funeral costs what happens to the left over money ,thank you
Hi Sam,
Thank you for reaching out.
Can you please reply to my private message with your best contact details and I can arrange for one of our team members to be in touch to assist with your query....
Hi, I would like to know how much a policy would be for a couple. (aged 65 and 67) How much would it be a fortnight to cover,and how long do we have to be paying insurance to receive the benefit in case of unexpected death to either? Thanks for your help Raelene
Hi Raelene,
Thank you for reaching out to us with your query. The quote will vary depending on the benefit amount that you choose, which can be from $3,000 up to $15,000. Upon taking out a policy, co...
How long after you log the form and the berial certificate do you get payed out
Hi Zeron,
Thank you for raising your question. Claims are generally paid within 1–2 business days on receipt of the completed claim form and supporting documents. Sometimes this may take longer if the...
Get an answer from our members and Real Insurance representatives
Details ·
About Real Funeral Insurance
- Any Australian resident aged 18 - 79 is guaranteed acceptance when it comes to buying this policy.
- Funeral insurance doesn't exclusively cover funeral expenses. Benefit money can be used for any expense that the recipients choose to use it for. For example, funds can also be used to cover debts from credit cards, personal loans and utility expenses.
- Once the policyholder turns 85, they can choose to either keep the policy, or cancel the policy and receive 75% of their benefit amount back. This is known as the Early Cash Out option. If they choose to keep the policy, the benefit amount that will be received increases by 25%.
- If diagnosed with a terminal illness, 100% of a benefit is paid.
- Flexible payment options include the ability to opt for making fortnightly or monthly payments.
Points of praise
- Reviewers appreciated the easy sign-up process over the phone. The simplicity of the process included being assisted by friendly and helpful staff.
- The policy was easy to understand, with no confusing fine print. Any questions were answered clearly by customer service staff.
- This funeral insurance was described as good value for money, thanks to the affordable premiums. The flexible payment options were also appreciated by policyholders.
Real Life Insurance gave their customers peace of mind about future funeral costs. Their undeniably good service has led to the company winning a ProductReview Award for Best Funeral Insurance in 2022. Top points were awarded for Real’s excellent customer service and transparency.
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See all Funeral Insurance ›Extra Information
Real Funeral Insurance is a ProductReview.com.au Awards Winner for 2022 and 2021. Learn more
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Hi Freeman,
Read moreThank you for taking the time out of your day to share your experience with us and for choosing Real Insurance. Kind regards, AlisaIt is a pleasure to hear of the excellent service that you received when speaking with our team member and that you have been left feeling fully informed of your new cover.
...