Seniors Funeral Insurance

Seniors Funeral Insurance

 Verifiedseniors.com.au🏆 2024 Award
Seniors Funeral Insurance
4.8

1,244 reviews

PositivevsNegative
96% · 1,19826 · 2%

Claim Resolution Time
  • <1 week
  • 1-2 weeks
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
4.6
Transparency
4.7
Customer Service
4.8
Straightforward sign-up process
Knowledgeable staff
Affordable premiums

Reviews

1,244 reviews
Rhonda Cooling
Rhonda CoolingQueensland2 posts
 

Positive and efficient

I found the insurance policy and people in the organisation efficient and friendly. Show details ·  1
Sandra R.
Sandra R.
 

Funeral

Very happy with the knowledge of the consultant and his patience with me. Show details ·  1
Sassy Shutzie
Sassy ShutzieSouth East Queensland, QLD2 posts
 

Peace of mind

For total peace of mind, the facts, the figures and when in doubt of anything at all you can simply phone and speak to a human that is always a delightful expense too. Show details ·  1
Value for Money
Transparency
Customer Service
Andie
Andie3 posts
 

Better than the rest!

The representative was very pleasant, spoke clearly, listen to my request and kept checking in throughout the application to be sure i understood what i was being told and if i had any questions. Excellent customer service, would highly recommend you to family and friends. Thank you.x Show details ·  2
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Paola Andrea G.
Paola Andrea G.Greater Melbourne (Metropolitan), VIC3 posts
 

Excellent customer service

Set up the policy and was very impressed with their customer service and attention to detail. Very friendly and professional. Big shout out to Joel! Amazing service and very friendly and thorough on all the interactions we had with him. Show details ·  1
Frank
FrankVictoria
 
Australian Seniors
Australian Seniors   DM   
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Paul M.
Paul M.Canberra 2600, ACT13 posts
 

Wonderful people

On point, polite, professional and knowledgeable. What more is there? I recommend them as they're a pleasure to deal with. Show details ·  1
Value for Money
Transparency
Customer Service
douglas L.
douglas L.
 

funeral plan

great product. i wanted. A plan for financing my funeral without hassles Show details ·  1
Value for Money
Transparency
Customer Service
shelley.turk.1
shelley.turk.1Wheatbelt, WA2 posts
 

Treated like a respected person

Easy to deal with without.being pushy. Informative and open to questions. Show details ·  1
willow
willowRichmond-Tweed, NSW2 posts
 

New policy

Great communication. Good value policies, very easy to set up, confidentiality was important. Great product. Highly recommend Show details ·  1
Tony H
Tony H
 

Good Senior Funeral Insurance

Excellent service, the girl on the phone very professional, good explanation and all questions answered. Show details ·  1
Michael W.
Michael W.Sydney, NSW
 

Good Customer Experience

The whole process of taking out this insurance has, to date, been seamless. James was polite and thorough. It appears to be more than competitive. Show details ·  1
Value for Money
Debbie
Debbie
 

Missed payment

Your understanding and kindness is greatly appreciated. Unfortunately cost of living is affecting us all!!
Thank you Show details ·  1
Ali Taha
Ali Taha4 posts
 

Always helpfull

Staff is so help full prices are so cheap and get lots in return Show details ·  1
Contact.firstname
Contact.firstnameMetropolitan Adelaide, SA
 

Thank you

Was quick and easy, the lady was wonderful and very professional Show details ·  1

Questions & Answers

Neil A J
Neil A J

There have been several on air (radio) complaints about funeral insurance.
The most common is that for example "I am 76 years of age and I cannot continue to make payments into my policy for funeral insurance and I have no right to make a claim against any monies I have contributed into that policy regardless of how many years I have paid into it?"
Is this true and correct, or just media beat ups?
Regards, MM

Australian Seniors
Australian Seniors   DM   
JanetteA
JanetteA

My mother passed away nearly 2 months ago and my father is still experiencing difficulties getting the claim processed. Now it’s being delayed because mum’s birth certificate and marriage certificate certified copies were not dated by the JP. What possible difference could a date make? They are certified copies with the JP’s registration number on them! Cannot believe this company is making us jump through hoops this way...especially for a grieving family. My parents hold another policy with a different company.....all they needed was a phone call and contact with the funeral director. Policy claim was paid within days of her funeral. Would never ever recommend this company...no idea when dad will get what is essentially HIS money back!

Australian Seniors
Australian Seniors   DM   
JanetteA
JanetteA

My mother passed away nearly 2 months ago and my father is still experiencing difficulties getting the claim processed. Now it’s being delayed because mum’s birth certificate and marriage certificate certified copies were not dated by the JP. What possible difference could a date make? They are certified copies with the JP’s registration number on them! Cannot believe this company is making us jump through hoops this way...especially for a grieving family. My parents hold another policy with a different company.....all they needed was a phone call and contact with the funeral director. Policy claim was paid within days of her funeral. Would never ever recommend this company...no idea when dad will get what is essentially HIS money back! Is this normal...should it really be this hard?

Australian Seniors
Australian Seniors   DM   
Geema
Geema  

That is disappointing to hear as I was assured my policy would be paid out to my daughter , the beneficiary on receipt of a death certificate and phone call.

Australian Seniors
Australian Seniors   DM   
See all Seniors Funeral Insurance questions

Details

About Seniors Funeral Insurance

  • Australian residents aged 40 to 79 are guaranteed acceptance.
  • Seniors Funeral Insurance pays a lump sum of $3,000 - $15,000 when the time comes to make a claim.
  • Premiums won’t increase each year based on your age, according to Seniors Insurance. Once a policyholder turns 85, they won’t have to pay any more premiums. Cover for death and terminal illness will continue. Policyholders also get a bonus cover of 25% extra on their payout when they turn 85.
  • There is also a Cash Out option upon turning 85, where a policyholder can receive 75% of the benefit amount early.
  • Includes Accidental Serious Injury Cover for specified life-changing events caused by an accident up to 75 years old, at no extra cost.

Points of praise

  • Outstanding customer service was a top point of praise from reviewers. Staff explained the policy options clearly, as well as answered questions patiently and thoroughly. They also facilitated a quick and straightforward sign-up process.
  • Seniors Funeral Insurance policy was described as good value for money. The reasonable price of premiums was appreciated by reviewers.
  • Reviewers who made claims reported, in most circumstances, that the claims approval process was fast and efficient.
CategoryFuneral Insurance
Other Insurance Types Offered Car, Health, Home and Contents, Landlord, Life, Pet and Travel
Awards 2020, 2021, 2022 and 2 more
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Contact info for Seniors Funeral Insurance

Mon8:00 am - 8:00 pm
Tue8:00 am - 8:00 pm
Wed8:00 am - 8:00 pm
Thu8:00 am - 8:00 pm
Fri8:00 am - 8:00 pm
SatClosed
SunClosed

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