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Pros
Fantastic Product that everyone should invest in!
This was one of the easiest insurance products to set up. No medical needed. I have never lodged a claim.
- Value for Money
- Transparency
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This is perfect can't live without it
I found my experience so easy to understand and join
- Value for Money
- Transparency
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Hi Donna,
We are delighted to hear about your satisfaction and that you have found a policy that is suitable for you.
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Not so daunting!
I have been meaning to take out funeral insurance for so long but was daunted by the choices. It was clearly explained to me and the process was smooth.
- Value for Money
- Transparency
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Hi Philippa,
Thank you for choosing Australian Seniors and for sharing your experience in setting up your funeral policy.
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Great insurance to work with. Highly recommend them.
Customer service reps are always polite and understanding. Most of all they are respectful.
- Value for Money
- Transparency
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Hi Tess,
It is a pleasure to know that you appreciate our assistance and that you have enjoyed the service that was provided.
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Find out how Seniors Funeral Insurance compares to other Funeral Insurance
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Fantastic service
My policy is good value and it only took 3 minutes to set up. Fantastic
- Value for Money
- Transparency
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Hi Neville,
We are always pleased to know of the value our customers have found within their policies and that it was easy to set up.
...
- 2 reviews
I cannot be happier with the product I have purchased from Australian Seniors.
This product meets my needs and my means and I am assured that I’m dealing with a reputable company.
- Value for Money
- Transparency
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Hi Katya,
It is fantastic to hear that you have been left feeling happy with your new policy and that we have been able to provide you with cover that is suitable to your needs.
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How can I take no notice of this
Great value and very easy to set up with out a problem
- Incentivised Review No
- Claim Made No
Hi Gary,
It is always wonderful to hear of the great value that our customers have found in their policy and that setting up your cover with our team members was made easy.
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Very happy with policy. Thank you to Christopher for his patience and great customer service
Great policy and affordable easy to do over the phone
- Value for Money
- Transparency
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Hi Dianne,
Thank you for sharing your experience with us, it is a pleasure to know of the value you have found within your policy and that you have enjoyed the service provided by Christopher.
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- 3 reviews
Answered phone promptly, helpful with facts.
Was easy to set up what we required. Policy will start now. Affordable as well.
- Incentivised Review No
- Claim Made No
Hi Lui,
Welcome to Australian Seniors!
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Find out how Seniors Funeral Insurance compares to other Funeral Insurance
Know better, choose better.
Ideal for me
Very straight forward and easy to follow and affordable repayments
- Incentivised Review No
- Claim Made No
Hi Barb,
It is great to hear that we have been able to provide you with an affordable policy, which is suitable to your needs, and that you have been left feeling informed of your cover. ...
Read more Thank you for taking the time out of your day to share your review with us and for choosing Australian Seniors. Kind regards, Alisa
Funeral Insurance
Nice and easy process over the phone. Lovely consultant and now have peace of mind.
- Value for Money
- Transparency
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Hi Aroha,
Our team is pleased to hear that setting your policy up with our helpful team member was made easy and that we have been able to provide you with peace of mind for the future.
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Need this perfect for me thankyou so much
Great value so easy to set up person was very professional and easy to understand
- Value for Money
- Transparency
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Hi Sandi,
We are happy to hear of the great value that you have found in your policy and of the service that you received when speaking with our team member, who left you feeling informed of your cover.
...
Find out how Seniors Funeral Insurance compares to other Funeral Insurance
Know better, choose better.
- 2 reviews
Excellent customer service.
Very easy to set up new account. Great customer service.
- Value for Money
- Transparency
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Hi Gayle,
It is always a delight to know when our customers have found their policies easy to set up and that they have enjoyed our customer service. Our team loves to provide the best experience poss...
Feel a sigh of relief
Was easy to set up and it has great value
- Incentivised Review No
- Claim Made No
Hi Rewa,
Our team is happy to hear of the value that you have found in your policy, which has left you with peace of mind and that setting up your cover was met with ease. ...
Read more Thank you for sharing your experience with us, we really appreciate it. Kind regards, Alisa
Perfect
Excellent service and comprehensive. The call was direct and straightforward.
- Incentivised Review No
- Claim Made No
Hi Riad,
We are pleased to hear of the excellent service that you received when speaking with our team member and that setting up your policy was made easy. ...
Read more Thank you for sharing your review with us and for choosing Australian Seniors. Kind regards, AlisaQuestions & Answers
My mother passed away nearly 2 months ago and my father is still experiencing difficulties getting the claim processed. Now it’s being delayed because mum’s birth certificate and marriage certificate certified copies were not dated by the JP. What possible difference could a date make? They are certified copies with the JP’s registration number on them! Cannot believe this company is making us jump through hoops this way...especially for a grieving family. My parents hold another policy with a different company.....all they needed was a phone call and contact with the funeral director. Policy claim was paid within days of her funeral. Would never ever recommend this company...no idea when dad will get what is essentially HIS money back!
Hi Janette,
I am sorry to hear of the passing of your mother and wish to extend my sympathy to you and your family. We would appreciate the opportunity to look into your family's experience and I have...
My mother passed away nearly 2 months ago and my father is still experiencing difficulties getting the claim processed. Now it’s being delayed because mum’s birth certificate and marriage certificate certified copies were not dated by the JP. What possible difference could a date make? They are certified copies with the JP’s registration number on them! Cannot believe this company is making us jump through hoops this way...especially for a grieving family. My parents hold another policy with a different company.....all they needed was a phone call and contact with the funeral director. Policy claim was paid within days of her funeral. Would never ever recommend this company...no idea when dad will get what is essentially HIS money back! Is this normal...should it really be this hard?
Hi Janette,
I am sorry to hear of the passing of your mother and wish to extend my sympathy to you and your family. We would appreciate the opportunity to look into your family's experience and I have...
That is disappointing to hear as I was assured my policy would be paid out to my daughter , the beneficiary on receipt of a death certificate and phone call.
Hi Geema,
I am sorry to hear that you are feeling this way. Located on our website is important information and the steps to follow when making a Funeral Insurance claim and the documents/forms that w...
Do the fees increase annually? Are you able to get funds back if you cancel ?
Hi Bell,
Thank you for reaching out to us with your query. As part of our Australian Seniors Funeral Insurance policies, we promise that your premiums will reduce by 5% every five years you hold your ...
Get an answer from our members and Australian Seniors representatives
Details ·
About Seniors Funeral Insurance
- Guaranteed acceptance is assured for any Australian resident aged 18-79 years.
- Seniors Funeral Insurance pays a lump sum of $3, 000 - $15, 000 when the time comes to make a claim.
- Premiums won’t increase year by year, according to Seniors Insurance. Once a policyholder turns 85, they won’t have to pay any more premiums. Cover for death and terminal illness will continue. Policyholders also get a bonus cover of 25% extra on their payout when they turn 85.
- There is also a Cash Out option upon turning 85, where a policyholder can receive the benefit amount early.
- You can add on Accidental Serious Injury Cover for specified life-changing events caused by an accident up to 75 years old, at an extra cost.
Points of praise
- Outstanding customer service was a top point of praise from reviewers. Staff explained the policy options clearly, as well as answered questions patiently and thoroughly. They also facilitated a quick and straightforward sign-up process.
- Seniors Funeral Insurance policy was described as good value for money. The reasonable price of premiums was appreciated by reviewers.
- Reviewers who made claims reported, in most circumstances, that the claims approval process was fast and efficient.
For those who wish to protect their family for funeral and other expenses, Australian Seniors Funeral Insurance proved to be an excellent option. As a result, the insurance company takes home a 2022 ProductReview Award for Best Funeral Insurance this year. Top points of praise were awarded for its excellent customer service and value for money.
Extra Information
Seniors Funeral Insurance is a ProductReview.com.au Awards Winner for 2022, 2021 and 2020. Learn more
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Hi Lynette,
Read moreThank you for sharing your recent experience with us, we appreciate your lovely feedback. Kind regards, ScottIt is a pleasure to hear about your satisfaction in regards to your policy and that you have found it easy to set up.
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