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Good prices but a bit pushy and repeatable
Its good value and took no time to set up. I do think it should be cheaper for under 60's under 50's etc as we hopefully will be paying premiums for over 30 years before it's free.
1 comment
Glenda
- 2 reviews
So fare so good
Value for money it was easy to set up on line haven’t made a claim but it will go well and it is resolved quickly easy to do on line
1 comment
Customer RelationsAustralian Seniors
Hi Glenda,
I'm delighted to hear of the value that you have found in your policy and that setting up your cover online was met with ease. Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa
Fantastic customer service
The lady I spoke with was very pleasant and professional - it was great to someone who knew the product well and could assist me with making an informed decision on taking out a funeral insurance policy.
1 comment
Customer RelationsAustralian Seniors
Hi Kristi-ann,
Thank you for taking the time to share your experience with us. I am thrilled to hear of the fantastic service that you have received from a member of our team and that you felt fully i...
Find out how Seniors Funeral Insurance compares to other Funeral Insurance
Know better, choose better.
Colleen SinclairMurrumbidgee Region, NSW
- 3 reviews
excellent customer service
victor your rep i spoke to was professional, had great product knowledge and was engaging and warm. treated me as a person not a $ amount. very refreshing. i dont understand that i have to write 30 words - makes no sense
1 comment
Customer RelationsAustralian Seniors
Hi Colleen,
Thank you for taking the time to share your experience with us and I am delighted to hear of the great service that you have received from Victor whilst setting up your policy.
Kind regards,
Jessica
Georgiejey
- 4 reviews
- 1 like
- Verified customer
Perfect solution
I have made it affordable for my daughter to have me cremated without any cost to her it was easy to setup and the staff are very professional but friendly to deal with. Having this policy in place takes the worry off my mind knowing I can be cremated as I want but my family is not facing a huge bill to pay for it. I am very pleased and happy with this solution.
1 comment
Customer RelationsAustralian Seniors
Hi Georgiejey,
Thank you so much for the great feedback. We love hearing about our customers satisfaction around both the product and especially service. If there is anything else we can help with please let us know.
Kind regards,
Jessica
The reviewer stated that an incentive was offered for this review
LindaCentral, SA
Finally, the right insurance for me!
Young lady who took me through everything was lovely, she explained all i needed to know. Was easy to set up and reasonable value for money!, so glad i called, Seniors insurance!
1 comment
Customer RelationsAustralian Seniors
Hi Linda,
I'm delighted to hear of the value that you have found in your policy and of the service that you have received when speaking with our team member, who was able to leave you feeling fully i...
candyshoppeSouth East Queensland, QLD
- 4 reviews
- 3 likes
An excellent product
A simple phone call was all it took to establish a policy. At less than $20 a fortnight I’ve secured a funeral benefit that means my children won’t be out of pocket when I die.
1 comment
Customer RelationsAustralian Seniors
Hi there,
Thank you for choosing Australian Seniors! I'm pleased to hear that we have been able to provide you with an affordable policy, in which you have found value in and peace of mind. We really...
Excellent Customer Service and Product
I received clear and concise information.Such good and helpful Customer Service.Every question I asked was answered and explained in full. I recommend this Policy as it was easy to set up and I believe transparent and good value.
1 comment
Customer RelationsAustralian Seniors
Hi Anne,
It's wonderful to hear of the excellent service that you received when speaking with our helpful team member and that all of your questions were answered. Thank you for taking the time to sh...
Steven AdamsSouth East Queensland, QLD
- 2 reviews
Great company
Good value easy to set up and the staff are wonderful been with Australian seniors now for around 5 years all up hope to be a bit longer cause I don't want to die yet lol
1 comment
Customer RelationsAustralian Seniors
Hi Steven,
Thank you for your review. I'm delighted to hear of the wonderful service that you have received throughout your time with us and of the value that you have found in your policy. Thanks ag...
Find out how Seniors Funeral Insurance compares to other Funeral Insurance
Know better, choose better.
CraigSouth East Queensland, QLD
Very professional & good to deal with
Easy to arrange the cover, very competitive pricing. The statement/disclaimer read out over the phone at the end of the process was way too long. No one would be able to maintain concentration long enough to take it all in. Doubt it would stand up to a legal challenge.
1 comment
Customer RelationsAustralian Seniors
Hi Craig,
Thank you for taking the time to share your feedback with us, we really appreciate it. I am delighted to hear of the ease in which you were able to set up your policy and of the great servic...
KellieSouth East Queensland, QLD
- 3 reviews
Call staff are lovely
Easy to set up insurance for my mum, great service, answered all questions.
Have not lodged a claim, i just started the policy.
Policy is great value
PDS was sent quickly by email and post.
1 comment
Customer RelationsAustralian Seniors
Hi Kellie,
It is a pleasure to hear that we have been able to assist in providing suitable cover for your mum and of the great service that you have received from our team whilst setting up the policy...
RaelenePerth, WA
Very helpful and easy to understand. No big words were used just plain and simple
Yes policy was good value and affordable for me. The claim was done with accuracy and resolved my claim very quickly and now my mind is at ease knowing I now have cover
1 comment
Customer RelationsAustralian Seniors
Hi Raelene,
I'm delighted to hear that we have been able to provide you with an affordable policy, in which you have found value in, and of the service that you have received throughout your time wit...
The reviewer stated that an incentive was offered for this review
GeorgeSouth East Queensland, QLD
- 3 reviews
Right on I’m so happy
Fantastic service polite got straight to issue of cover for Wendy yes good value fortnight + cover can rest easy that she will be taken care of + family as well thanks
1 comment
Customer RelationsAustralian Seniors
Hi George,
Thank you for taking the time to share your review with us and I am delighted to hear that we can provide you with affordable cover that is suitable to Wendy's needs.
Kind regards,
Jessica
Helpful advice
Daniel my consultant was extremely helpful and layed out everything in a way that was easy to understand there was no hard sell a very easy decision thank you so much
1 comment
Customer RelationsAustralian Seniors
Hi Lori,
It is a pleasure to hear of the great service that you have received from Daniel whilst setting up your policy and that you felt fully informed when choosing Australian Seniors to provide you...
SouliGreater Melbourne (Inner), VIC
Sound and Mind - Taking Care of Business
The Funeral Protection Cover Policy I found to be flexible and fare in the market comparisons I did before selecting AS Funeral Insurance. The Customer Service representative knew the product and provided the relevant information i required to finalise the policy.
1 comment
Customer RelationsAustralian Seniors
Hi Souli,
I'm pleased to hear that we have been able to provide you with a flexible and suitable policy for your needs and of the service that you received when setting up your cover. Thank you for t...
Find out how Seniors Funeral Insurance compares to other Funeral Insurance
Know better, choose better.
Philip CameronGreater Melbourne (Inner), VIC
- 3 reviews
- 1 like
Very important to me after the my mother's bereavement
Seems very good value for my needs and therefore not be a burden on my family. It places me at ease knowing that all my requirements will be catered for and minimising the stress on my family.
1 comment
Customer RelationsAustralian Seniors
Hi Philip,
Thank you for taking the time to share your experience with us and I am pleased to hear that we can provide you with the peace of mind, knowing that you are covered.
Kind regards,
Jessica
Wendy JoyThe Mallee, VIC
Well presented by the Agent
The agent explained everything in a patient, well informed manner. He answered my queries in simple easy to understand language.
I have chosen the policy that I'm able to afford now.
1 comment
Customer RelationsAustralian Seniors
Hi Wendy,
Thank you for your lovely words on your experience with us. I am thrilled to hear of the great service that you have received from our team. We really appreciate it you sharing this with us.
Kind regards,
Jessica
I would not change to any other company
Claim for my late Husband (Charles) was very quick and there no complications. Policy was easy to read and when I telephoned I spoke to Emma, she was very polite and efficient.
1 comment
Customer RelationsAustralian Seniors
Hi Valerie,
I am sorry to hear of the passing of your husband and wish to extend my sympathy to you and your family. We appreciate your kind words and I am pleased to hear of the great service that yo...
Review.AU
- 3 reviews
- Verified customer
Outstanding Customer Service!
I feel my policies are of great value leaving me feeling safe & secure that everything will be taken care of when the time comes. The policies were very easy to set up, and Customer Service is always outstanding, & excellent in taking the time to listen to you, when you want to ask questions. I find Australian Seniors Funeral Insurance to be a very supportive company to deal with.
1 comment
Customer RelationsAustralian Seniors
Hi there,
It is a pleasure to hear of the outstanding service that you have received from our team on each contact and that we can provide you with the peace of mind, knowing that you are covered. Tha...
Kim M.Amaroo 2914, ACT
Excellence with ease
At this stage I feel i have received Excellent value set up with ease. I have only just recently applied for a cover so to this point I am very happy
1 comment
Customer RelationsAustralian Seniors
Hi Kim,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica
Questions & Answers
JanetteAasked
My mother passed away nearly 2 months ago and my father is still experiencing difficulties getting the claim processed. Now it’s being delayed because mum’s birth certificate and marriage certificate certified copies were not dated by the JP. What possible difference could a date make? They are certified copies with the JP’s registration number on them! Cannot believe this company is making us jump through hoops this way...especially for a grieving family. My parents hold another policy with a different company.....all they needed was a phone call and contact with the funeral director. Policy claim was paid within days of her funeral. Would never ever recommend this company...no idea when dad will get what is essentially HIS money back!
1 answer
Customer RelationsAustralian Seniors
Hi Janette,
I am sorry to hear of the passing of your mother and wish to extend my sympathy to you and your family. We would appreciate the opportunity to look into your family's experience and I have sent you a private message to obtain further information.
Kind regards,
Jessica
JanetteAasked
My mother passed away nearly 2 months ago and my father is still experiencing difficulties getting the claim processed. Now it’s being delayed because mum’s birth certificate and marriage certificate certified copies were not dated by the JP. What possible difference could a date make? They are certified copies with the JP’s registration number on them! Cannot believe this company is making us jump through hoops this way...especially for a grieving family. My parents hold another policy with a different company.....all they needed was a phone call and contact with the funeral director. Policy claim was paid within days of her funeral. Would never ever recommend this company...no idea when dad will get what is essentially HIS money back! Is this normal...should it really be this hard?
3 answers
Customer RelationsAustralian Seniors
Hi Janette,
I am sorry to hear of the passing of your mother and wish to extend my sympathy to you and your family. We would appreciate the opportunity to look into your family's experience and I have sent you a private message to obtain further information.
Kind regards,
Jessica
That is disappointing to hear as I was assured my policy would be paid out to my daughter , the beneficiary on receipt of a death certificate and phone call.
Customer RelationsAustralian Seniors
Hi Geema,
I am sorry to hear that you are feeling this way. Located on our website is important information and the steps to follow when making a Funeral Insurance claim and the documents/forms that would need to be completed. This can be viewed by visiting; https://www.seniors.com.au/funeral-insurance/make-a-claim
Kind regards,
Jessica
Bell Perth WAasked
Do the fees increase annually? Are you able to get funds back if you cancel ?
1 answer
Customer RelationsAustralian Seniors
Hi Bell,
Thank you for reaching out to us with your query. As part of our Australian Seniors Funeral Insurance policies, we promise that your premiums will reduce by 5% every five years you hold your policy. With our Top Cover, you have the choice to cancel cover when you turn 85 to receive an Early Cash Back payment of 150% of your benefit. If you would like to discuss our policies further, please do not hesitate to send me a private message noting your contact details and I will arrange for a member of our team to contact you.
Kind regards,
Jessica
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Customer RelationsAustralian Seniors
Hi there,
Read more we are always looking for ways to enhance the service that we provide, and your feedback will assist with this. If you would like to discuss your experience further, please send me a private message with your policy details and I will arrange for one of our team members to be in touch. Kind regards, AlisaI'm pleased to hear of the value that you have found in your policy, however, sorry to hear of the service that you received. We really appreciate all feedback provided by our customers, as...