Seniors Funeral Insurance
- seniors.com.au
- ✓ Verified company
- Award Winner OVERALL INSURANCE 2023
- +3 more
1,153 reviews · Statistics
- See all reviewer photos
- <1 week (18)
- 1-2 weeks (5)
- 2-4 weeks (2)
- 1-2 months (2)
- 3+ months (1)
Seniors Funeral Insurance is a ProductReview.com.au Awards Winner for OVERALL INSURANCE 2023, 2022, 2021 and 2020. Learn more
Simply the Best
My policy was very good value ,. It only took a couple of minutes to set up & I am very happy that I did.
- Claim Made: No
Should have done this years Ago
The whole process with a very competent & knowledgable consultant was very refreshing. Your product is excellent and welcomed. It was easy and achieved in a very short time.
- Claim Made: No
SECURITY AND RELIEF
I phoned regarding funeral insurance for my husband and myself. The consultant, Kap, was easy to communicate with, he gave me many options in premiums. He knew his subject matter. I was in a very busy outlet, he said he would call me back, asked when it would be convenient, I said 3pm. He rang back right at 3pm. He was totally compliant in relation to the call would be recorded, the insurance act etc. Very impressed with his patience and professionalism. A seamless process to obtain cover, and a choice of fortnightly or monthly premiums.
- Claim Made: No
It's good discussion for future
I am happy with your services I have been with you for years
- Claim Made: No
Find out how Seniors Funeral Insurance compares to other Funeral Insurance
Know better, choose better.
payments
The young lady was very supportive and helpful during our interaction
- Claim Made: No
Great work
Could not be happier with all your help 10 out of 10
- Claim Made: No
Topside professional advice
I was treated with respect and humility. The complicated insurance language was made easy to understand within short time of our conversation.
- Claim Made: No
Peace of mind
I found this policy to be good value. Payment options were perfect for me. The person I spoke with, was friendly, professional and helpful .
- Claim Made: No
Very Fast
I was filling out form and got a phone call response before I had Finished, Ha ha Very Fast Service Excellent customer service Assistant,. Thx .Myk.
- Claim Made: No
Find out how Seniors Funeral Insurance compares to other Funeral Insurance
Know better, choose better.
very good
personal helpful,an took time to explain every thing i needed to know.
- Claim Made: No
To set up my Cremation plan for when the time comes.
I was spoken to by a very lovely lady,who was very very helpfull and polite! The policy was very good value, and extremely easy to set up.
- Claim Made: No
Something I need so I do not leave my family any stress..
Nice and informative and put me on the right path..
- Claim Made: Yes
- Claim Date: November 2023
- Claim Approved: Yes
Author stated being incentivised for this review
Find out how Seniors Funeral Insurance compares to other Funeral Insurance
Know better, choose better.
Suitable for our needs
I found your service man, Guy, very help and thorough. He explained the policy and it's suitability, also the grades as it changes as we age.
- Claim Made: No
Very informative.
It is ongoing. Well explained.. Always notified before up dating .
- Claim Made: No
Author stated being incentivised for this review
Feeling Secure
So glad my mind is at rest, knowing my family has nothing to worry about enabling me to Rest In Peace.
- Claim Made: No
Author stated being incentivised for this review
Questions & Answers
There have been several on air (radio) complaints about funeral insurance.
The most common is that for example "I am 76 years of age and I cannot continue to make payments into my policy for funeral insurance and I have no right to make a claim against any monies I have contributed into that policy regardless of how many years I have paid into it?"
Is this true and correct, or just media beat ups?
Regards, MM
Hi Michael M,
Thank you for reaching out.
Our team would like the opportunity to get in touch with you and discuss your query and any other concerns that might exist.
Can you please reply to my private message with your phone number and I can arrange for one of our team members to be in touch.
Kind regards,
Scott
My mother passed away nearly 2 months ago and my father is still experiencing difficulties getting the claim processed. Now it’s being delayed because mum’s birth certificate and marriage certificate certified copies were not dated by the JP. What possible difference could a date make? They are certified copies with the JP’s registration number on them! Cannot believe this company is making us jump through hoops this way...especially for a grieving family. My parents hold another policy with a different company.....all they needed was a phone call and contact with the funeral director. Policy claim was paid within days of her funeral. Would never ever recommend this company...no idea when dad will get what is essentially HIS money back!
Hi Janette,
I am sorry to hear of the passing of your mother and wish to extend my sympathy to you and your family. We would appreciate the opportunity to look into your family's experience and I have sent you a private message to obtain further information.
Kind regards,
Jessica
My mother passed away nearly 2 months ago and my father is still experiencing difficulties getting the claim processed. Now it’s being delayed because mum’s birth certificate and marriage certificate certified copies were not dated by the JP. What possible difference could a date make? They are certified copies with the JP’s registration number on them! Cannot believe this company is making us jump through hoops this way...especially for a grieving family. My parents hold another policy with a different company.....all they needed was a phone call and contact with the funeral director. Policy claim was paid within days of her funeral. Would never ever recommend this company...no idea when dad will get what is essentially HIS money back! Is this normal...should it really be this hard?
Hi Janette,
I am sorry to hear of the passing of your mother and wish to extend my sympathy to you and your family. We would appreciate the opportunity to look into your family's experience and I have sent you a private message to obtain further information.
Kind regards,
Jessica
That is disappointing to hear as I was assured my policy would be paid out to my daughter , the beneficiary on receipt of a death certificate and phone call.
Hi Geema,
I am sorry to hear that you are feeling this way. Located on our website is important information and the steps to follow when making a Funeral Insurance claim and the documents/forms that would need to be completed. This can be viewed by visiting; https://www.seniors.com.au/funeral-insurance/make-a-claim
Kind regards,
Jessica
Get an answer from our members and Australian Seniors representatives
Details
About Seniors Funeral Insurance
- Australian residents aged 40 to 79 are guaranteed acceptance.
- Seniors Funeral Insurance pays a lump sum of $3,000 - $15,000 when the time comes to make a claim.
- Premiums won’t increase each year based on your age, according to Seniors Insurance. Once a policyholder turns 85, they won’t have to pay any more premiums. Cover for death and terminal illness will continue. Policyholders also get a bonus cover of 25% extra on their payout when they turn 85.
- There is also a Cash Out option upon turning 85, where a policyholder can receive 75% of the benefit amount early.
- Includes Accidental Serious Injury Cover for specified life-changing events caused by an accident up to 75 years old, at no extra cost.
Points of praise
- Outstanding customer service was a top point of praise from reviewers. Staff explained the policy options clearly, as well as answered questions patiently and thoroughly. They also facilitated a quick and straightforward sign-up process.
- Seniors Funeral Insurance policy was described as good value for money. The reasonable price of premiums was appreciated by reviewers.
- Reviewers who made claims reported, in most circumstances, that the claims approval process was fast and efficient.
| Category | Funeral Insurance |
|---|---|
| Other Insurance Types Offered | Car, Health, Home and Contents, Landlord, Life, Pet and Travel |
Contact info for Seniors Funeral Insurance
| Mon | 8:00 am - 8:00 pm |
|---|---|
| Tue | 8:00 am - 8:00 pm |
| Wed | 8:00 am - 8:00 pm |
| Thu | 8:00 am - 8:00 pm |
| Fri | 8:00 am - 8:00 pm |
| Sat | Closed |
| Sun | Closed |
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.