Seniors Funeral Insurance

I had the pleasure of speaking to a very lovely gentlemen by the name of Ben. He explained the policy in detail which made my decision easier. Im happy to say I took out a policy on the spot. Show details ·  1

Help at any time – I had a queery re the ability to change the date of automatic deductions for a once only time and the service that I recieved was excelent. Thanks to the Staff Member concerned. Show details ·  2

Very easy to take in. Very pleasant rep. Short and painless. Was most enjoyable to understand Show details ·  2

My queries were answered quickly and courteously as usual ty seniors Show details ·  3

The consultant Ben was amazing so friendly provided me with the information I needed. He was so easy to talk to and I signed up to Australian seniors funeral insurance Show details ·  1

Spoke with Jake & he made me feel at ease from the first point of contact. Sought out my reason for applying , any issues which he was able to solve & ensuring I was completing happy with any decision to proceed. .Very thorough in his information gathering & absolute pleasue to deal with Show details ·  1

Zac was wonderful. He listened to what I wanted and gave me time to come to my own decision. Other companies constantly hounded me with phone calls and weren’t listening when I said I had just lost my husband and needed time to consider my options. Zac made it very simple for me which I was grateful for. Show details ·  1

I would give this company a minus 3 stars but it won't let me. My parents have paid over 26000 dollars in funeral insurance. I went through 6 weeks of hell dealing with them when my mother passed away as my dad has dementia. I then asked them to help me sort out my father's funeral insurance so when he passed it wouldn't be so hard. All they told… Read more

me at the end of that process was if he passed away after 88 his policy would be cancelled and there would be no refund, ( just what you want to hear whilst dealing with grief). I was under the impression by the representative at that time, that we had achieved that. Now 3 years later my father has passed away and they are refusing to release the funds unless it goes to an estate because their representative " forgot" to send me beneficiary paperwork. Not once was this mentioned to me or sent to me as a product disclosure,. I'm fast losing hope that we will see the funds my parents have given them. It's so bloody wrong trying to deal with grief and then deal with Australian Seniors, I would never recommend this company ever!

My mother was late with payment of her premiums, she tried to do it through her bank directly, but there was no such option. I paid her outstanding premiums with my credit card online (that sum was definitely taken from my bank account by their company). However, they were still sending letters saying that she missed those payments and have now… Read more

cancelled her policy. When I tried to find out what was happening, would not communicate with me, even though I was already dealing with Australian Seniors in 2023 when her husband passed away. Would not recommend this company to anyone, very rigid and heartless, they just do not care about their customers.

Addit: I have tried to find some answers through their representative prior publishing this review. It was useless, just pretending that they are trying to resolve an issue, but I did not get any answers. The company can keep those $50 that they took from me. Do not use this company, if something goes wrong with your policy, you will never get any answers.

I’m not happy with the above policy; it’s not really good value after I’ve done more researched! Show details

I received excellent help from Jay who patiently explained the insurance details and also helped clearly outline any details I queried or did not understand. I think the 30 days cooling off period is excellent and allows me time to go over the paperwork and contract. A free will is offered with the funeral insurance which is a nice little incentive. The cost was higher than I expected but I was happy to go through Australian Seniors. Show details ·  1

I recently spoke with Jonathan from Australian Seniors Funeral Plan and I’m very grateful for his help. He was so friendly, approachable and genuinely lovely to speak with. Jonathan was very knowledgeable about the products and explained everything clearly and patiently. He answered all my questions and made sure I understood everything without… Read more ·  1

making me feel rushed or pressured in any way.

It’s not always easy talking about funeral plans, but Jonathan’s kind and reassuring manner made the conversation much more comfortable. I really appreciated his professionalism, honesty and willingness to help.

Thank you, Jonathan, for your time and for making the whole experience so easy and pleasant. Your customer service is a credit to Australian Seniors.

Consultant was easy to understand, outlined policy clearly. Answered questions had good knowledge of products. Financial savings and older age cover is beneficial Show details ·  1

Went through everything I wanted to know. Christian was easy to understand and he made every effort to ensure that I understood the policy. Excellent experience. Show details ·  1

I was offered this after taking out Australian Seniors Health Cover. Sensitive subject but I was assisted by a patient person, who was happy to explain everything and let me take my time to make up my mind. I also was happy with the quote, expecting this to be beyond my reach. It has all been a positive experience. Show details ·  1

The young man that I spoke to was wonderful. He was articulate spoke with confidence answering all my questions. We had a friendly conversation but professional all the same. He explained the insurance details so that I understood and was accommodating to my financial schedule. Good job. Sorry I can’t remember your name but you have my details so look him up and give him a payrise. Show details ·  1

Jay assisted me today regarding Funeral Insurance. Jay was very professional and very helpful, he answered all my questions with patience and responded to them very efficiently and satisfied my queries very well. Lovely phone manner, very courteous and providing good information. Jay’s knowledge and Customer service was 100%. Thank you. Show details ·  1

Good experience Kevin was great while o know you have to detail product it's a bit long winded having your customer service person read the whole thing and have customer agree makes the call very long Show details ·  1

The insurance consultant was appropriately engaging without being pushy. The offered policy met my requirements, but the premium while reasonable, could have been more price competitive. Show details ·  1

Patrick was outstanding. He was clear and purposeful. Okay…so that review was yesterday but I called today to make an adjustment.. same politeness and efficiency. Thank you . Show details ·  3

I had to update my Visa details and get them to update changed numbers & email address etc as I couldn't get into my policy to do it myself. They gave great service and updated my details without any fuss. They have always been helpful to me. Show details ·  1

I found the Sales Manager to be informative and very helpful on the tricky points. I found the policy very good value and the fact I could pay fortnightly helps alot. Show details ·  1

Very happy with your Senior's Funeral Insurance. But can't fully give you 100% top feedback, because I don't know if my kids get paid for sure, and by then I can't correct it anymore. Show details ·  3