??!
1 photo
Seniors Funeral Insurance

Seniors Funeral Insurance

4.8 from 479 reviews

Reviews

Review distribution

5 star
419
4 star
34
3 star
14
2 star
1
1 star
11

Very good helpful and cheerful

published

Great value and very easy to understand happy customers good value lovely lady would easily recommend this product to family and friends took ten to fifteen minutes and all done thankyou

Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Julie,
Thank you for sharing your review and recommendation with us, we really appreciate it. I am delighted to hear of the great service that you have received from our team and that we can provide you with suitable cover.
Kind regards,
Jessica


very good policy.

published

Very easy to set up the policy. The agent (Maggie) was very helpful, polite and courteous agent, and guided me through the policy. I have yet to lodge a claim.

Value for Money
Transparency
Customer Service
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Roy,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from Maggie and of the ease in which you were able to set up your policy.
Kind regards,
Jessica

The reviewer stated that an incentive was offered for this review


Great service from Andrew very polite and helpfull

published

Easy to set up with helpfull staff have used previously and service is still of the highest order.value was I thought as good as you can get and easy to find on line

Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

The reviewer stated that an incentive was offered for this review

This is perfect

published

The policy is good value cheaper than other quotes I got with just the same inclusions. It was so easy to set up on line especially as i haven't done it before

Value for Money
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi,
Welcome to the Australian Seniors community. It is our pleasure to offer you cover suitable to your needs. Thank you for sharing your experience.
Sharon


RonMarg C.

RonMarg C.Wide Bay-Burnett, QLD

Ron's Review 2019

published

Yes I did think it good value for money and very easier to set up with the friendly staff.
Have not lodged a claim, not dead yet, hope we can live a bit longer.

Value for Money
Transparency
Customer Service
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Ron,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from our team and of the ease in which you were able to set up your policy.
Kind regards,
Jessica


Very easy and efficient staff thanks to crystal

published

Very easy and fact finding transaction , very rare these days with insurance brokers who promise plenty and deliver little ,could not be more satisfied with the ease of new policy

Value for Money
Transparency
Customer Service
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Roger,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from Crystal and of the ease in which you were able to set up your policy.
Kind regards,
Jessica


Nerida

NeridaCanberra Central 2602, ACT

  • 2 reviews

Excellent service

published

Courtney was knowledgeable, natural, and helpful in every way and helped me make the best choice for my needs and my budget. The policy was set up clearly and easily with all questions answered. A real pleasure!

Customer Service
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Jeanette

JeanetteSydney, NSW

Good value

published

Maggie stated all the facts to me which I could understand and found the funeral insurance to be of good value and was easy to set up and has put my mind at rest

Value for Money
Transparency
Customer Service
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Mervyn

MervynSouth East Queensland, QLD

This has put my mind at rest

published

The policy that we have just put in place is all we need at the moment and we will review it at a later date if it need to be changed.

Value for Money
Transparency
Customer Service
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Mervyn,
Thank you for taking the time to share your experience with us. I am pleased to hear that we can provide you with suitable cover and provide you with the peace of mind, knowing that you are covered.
Kind regards,
Jessica

Great

published

Good value and set up quick. Very informative and chose a great plan that was affordable to me atm. Explained the process of joining in a polite manner and answered any questions without hesitation.

Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Robyn

RobynWide Bay-Burnett, QLD

it is exactly what I wanted

published

Ali was most helpful in explaining everything associated with my funeral insurance, and answered all my questions in a way that I could understand. Happy now I know the family wont have to worry when I drop off the perch.

Value for Money
Customer Service
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Robyn,
Thank you for taking the time to share your experience with us. I am delighted to hear of the great service that you have received from Ali and that you felt fully informed when choosing Australian Seniors.
Kind regards,
Jessica


Peace of mind.

published

Myrna was most helpful. She listened carefully and answered all my questions in a concise way with all the relevant information and told me the various benefits in an easy to understand way. A credit to your company. Richard Holmyard

Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

It was great

published

Yes it was good to talk to the custermer straight away they contact me about my funeral insurance but he did not mention about that when you are policy with them you get the $100 gift card that was disappointed for me but I might go to other funeral insurance

Claim MadeYes
Claim ApprovedNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Excellent

published

Policy for Funeral Insurance seems fair value. Staff explained very well about the Policy. Feel relieved now I have sorted out the Funeral Insurance, costs ect.
Thankyou for the help.

Transparency
Customer Service
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Waiting for documents to be sent out so l can have a good read of them before commenting too much.

published

Easy to set up + very nice representative. I won't comment too much until l have studied the policy + if not what l understand it to be l will take advantage of the 30 day cooling off period. I believe this is what l am looking for.

Value for Money
Customer Service
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Magina

MaginaFar North Queensland, QLD

This is just perfect can't live without it.

published

Less than half an hour the customer care service was excellent she explained very clearly about the funeral insurance, I would really love to recommend to a friend, just excellent.

Claim MadeYes
Claim Resolution Time<1 week
Claim DateOctober 2019
Claim ApprovedYes
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Magina,
Thank you for taking the time to share your review and recommendation with us, we really appreciate it. I am delighted to hear of the great service that you have received from our team.
Kind regards,
Jessica


Good service

published

I was very appreciative of your understanding of my situation this week. again very good service very helpful and pleasant operator I spoke with. Thank you again. I find your staff I have dealt with a pleasure to deal with.

Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Peter,
Thank you for taking the time to share your kind words on your experience with us. I am thrilled to hear of the great service that you have received and that our team were able to assist with your query.
Kind regards,
Jessica


Thank you for your help, very informative and supportive to my needs

published

My policy was easy to set up and was good value, a very easy process with very helpful staff who were happy to help and were very patient and considered.

Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Valerie,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and of the great service that you have received.
Kind regards,
Jessica


Louis

LouisPerth, WA

Excellent product for seniors . Peace of mind

published

Yes, the policy is good value and very suited for pensioners. The benefits that it offers is excellent, premiums is affordable and the 5% discount after every 5 year period is fantastic.

Value for Money
Transparency
Customer Service
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Louis,
Thank you for taking the time to share your experience with us. I am delighted to hear that we can provide you with the peace of mind, knowing that you are covered.
Kind regards,
Jessica


Will not do thru the big banks

published

All good very happy with the way I could understand also pleased with the cooling off setup period also the start date after the return of the benificary form from the first payment

Value for Money
Transparency
Customer Service
Claim MadeNo
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Elizabeth,
Thank you for taking the time to share your experience. I am pleased to hear that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica


Page 1 of 24

Questions & Answers

LAWRENCE M.

LAWRENCE M.asked

How much per month for 15.000 cover

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Lawrence,
Thank you for your query. The premium amount will vary depending on the policy, your age and the level of cover you choose. I would be more than happy to arrange for one of our team members to contact you to provide a quote, alternatively you can obtain one via our website: https://www.seniors.com.au/funeral-insurance
Kind regards,
Tess


Te Puhi Larkins

Te Puhi Larkinsasked

If a person dies before the 12 months from time of commencement of Policy and not as the result of an accident is the total amount of premiums paid within that time refunded to the beneficiary.

2 answers
Australian Seniors
Customer RelationsAustralian Seniors

Hi Te Puhi Larkins,
Thank you for reaching out to us with your question. I am currently looking into this further for you. Once I have a response I will be back in touch with you.
Kind regards,
Tess

Australian Seniors
Customer RelationsAustralian Seniors

Hi Te Puhi Larkins,
In answer to your question, there is no refund of premium if a person dies within 12 months from time of commencement of Policy where death is not as a result of an accident. However, any premiums collected after the date of death will be refunded back into the account which paid for the policy, once confirmation of the passing has been received.
Kind regards,
Tess


judith bormann

judith bormannasked

I am thinking of changing my funeral plan to Australian Pensioners insurance. Can you give me some information please... judith a bormann

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Judith. Thanks for your enquiry about Australian Seniors Insurance. You can find our comprehensive FAQ section at https://www.seniors.com.au/funeral-insurance/tools-resources/funeral-insurance-faq . Alternatively, please send your contact number in a private message and we'll arrange for a member of the Customer Help Team to be in touch.


Get an answer from our members and Australian Seniors representatives

Details

CategoryFuneral Insurance

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.