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Reviews
- 2 reviews
Endless integrity...
An Insurer that delivers the continuous integrity of ‘listening’ to important details!
Throughout ownership of my Policy with ‘Australian Seniors’ there has been pleasing retention of placid mind-setting.
Peter Mulroy AFAIM MAITD
Excellent
Yes it was the right one and was easy to get and the salesman was very helpful and could not ask for anything else and I have not lodged a claim everything is good
Excellent
Good customer service who had my best interest at heart. Were very helpful in every way and would recommend them to all my friends and family no worries at all
Hi Terrence,
It is great to hear that you have enjoyed our customer service. Our team works hard to ensure our customers are met with the best experience possible and a policy that is suitable to thei...
Find out how Seniors Funeral Insurance compares to other Funeral Insurance
Know better, choose better.
- 2 reviews
new customer and received some good ol customer service
Francis was great her explanation was clear and left me with no questions. i jumped right in and signed up. thank you Francis for some good ol customer service. Backed by a good policy.
cheers
Chris
Hi there,
Welcome to Australian Seniors! It's always a pleasure to hear of the service that our customers receive when speaking with our team members and that you have been left feeling fully informe...
I feel secure knowing that this policy will be there for my family when they need it
I have had this policy for years and have been very satisfied. When my husband passed away it was a great help and was I was taken care very quickly and professionally, with a new policy begun for myself quickly. No fuss just straight forward.
Hi Dawn,
Thank you for taking the time to share your kind words with us. I am sorry to hear of the passing of your husband and wish to extend our condolences to you and your family. I am humbled that...
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New Customer…very satisfied!!!
I rang to set up a new policy & Denisa(hope I’ve spelt her name correctly) was very helpful & talked me through each step. Great value for money & peace of mind for the future. Thank you.
Hi Kim,
It's always lovely to hear that our customers have been left feeling happy following their experience when speaking with our helpful team members and of the value that you have found in your ...
This is perfect and cannot live without it. Thanks
The policy was a good value. This is perfect and can not live without it. Please allow us to re-instate policy instead of having a new one. Thanks. Take care.
Hi Mcneill,
Thank you for taking the time to share your review with us. It’s wonderful to hear of the value that you have found in your policy and appreciate the feedback that you have provided. Plea...
- 2 reviews
This is great best policy ever.
My policy was very quick to set up. Over the phone was understanding and was explained in a good manor. The value is very good for my budget. I now feel very secure having this policy.
Hi Julie,
We are pleased to know that you have found your policy quick to set up and that you have enjoyed our service. Our team enjoys providing the best customer service possible and ensuring that y...
- 2 reviews
Excellent setcice
The staff member who spoke to me explained the policy options very clearly and my plan was set up quickly and easily - no issues and great service all done over the phone easily.
Hi Deb,
It's always wonderful to hear of the excellent service that our customers have received when speaking with our team members and that you have been left feeling fully informed of your cover. T...
Find out how Seniors Funeral Insurance compares to other Funeral Insurance
Know better, choose better.
A perfect surprise!
I feel my policy was excellent value. Very easy to set up. The assistant was helpful and made the process very easy. She was able to adjust the
process to suit my needs, thanks Jasmine.
Hi Kate,
It is great to hear that you have found excellent value in your policy and that it was suitable for your needs. We are delighted to know you are pleased with the service provided by Jasmine a...
- 2 reviews
Clear and helpful advice
After I went on line to seek information about insurance from Seniors I received a call from a friendly and clear speaking operator explaining all I need to know about my funeral policy. Jessie helped me choose cover that would suit my needs and budget and fully explained the coverage options and payment plans available. She was very patient and did not coerce me in any way to making a choice.
Hi there,
Thank you for sharing your experience with us and for the kind words you have provided for Jessie, we will be passing your compliments on your behalf. It is great to hear that your cover is ...
cancelled the policy,
I got into financial trouble, trying to cancel the policy, you took 4 mths and everyweek
Tryed to take money out of account,
Leaving me with $6.00 in fees Everytime
You tired..not happy
You wouldn't believe it, seniors are still trying to get money out of my account even though cancelled since March..
Now have to cancel account to stop it. Plus the fees I keep been charged*#*#
Not happy
Hi David,
I am sorry to hear of your frustrations regarding your recent experience. Thank you for bringing this to our attention as we would really appreciate the opportunity to look into this matter ...
- 2 reviews
Very satisfied!
Jasmine was extremely friendly and informative and easy to understand. The policy is very reasonably priced. Very happy customers. I wouldn't hesitate to recommend to my friends and family the fantastic service you offer.
Hi Kathy,
Thank you so much for taking the time to leave Jasmine with a very warm review, we pride ourselves on putting our clients first and always doing the right thing for them. We appreciate you s...
Thank you Scott, been meaning to call you guys for awhile, so very glad we did.
- 2 reviews
- 1 like
Review
The young lady that I spoke to was excellent & she was very professional & kind. She was also very informative to my needs & explained everything in detail to me. Also went back and confirmed and explained what I was unsure of. Did not rush me or was not pushy at all. Very happy and would recommend.
Hi Patricia,
We are glad you have enjoyed our excellent service. Our team loves hearing about our customer's satisfaction and It was a pleasure to be able to assist you with your query. Thank you for ...
- 2 reviews
- 1 like
2nd time around
This is the second time I have chosen this funeral cover. The first time I lapsed in payments and lost all the investment. I chose this company again. No claim has been made since I'm still alive.
Hi Susan,
It is great to have you back at Australian Seniors. Thank you for sharing your review with us and please don’t hesitate to reach out if you would like to discuss your policy further with one...
Find out how Seniors Funeral Insurance compares to other Funeral Insurance
Know better, choose better.
Questions & Answers
My mother passed away nearly 2 months ago and my father is still experiencing difficulties getting the claim processed. Now it’s being delayed because mum’s birth certificate and marriage certificate certified copies were not dated by the JP. What possible difference could a date make? They are certified copies with the JP’s registration number on them! Cannot believe this company is making us jump through hoops this way...especially for a grieving family. My parents hold another policy with a different company.....all they needed was a phone call and contact with the funeral director. Policy claim was paid within days of her funeral. Would never ever recommend this company...no idea when dad will get what is essentially HIS money back!
Hi Janette,
I am sorry to hear of the passing of your mother and wish to extend my sympathy to you and your family. We would appreciate the opportunity to look into your family's experience and I have sent you a private message to obtain further information.
Kind regards,
Jessica
My mother passed away nearly 2 months ago and my father is still experiencing difficulties getting the claim processed. Now it’s being delayed because mum’s birth certificate and marriage certificate certified copies were not dated by the JP. What possible difference could a date make? They are certified copies with the JP’s registration number on them! Cannot believe this company is making us jump through hoops this way...especially for a grieving family. My parents hold another policy with a different company.....all they needed was a phone call and contact with the funeral director. Policy claim was paid within days of her funeral. Would never ever recommend this company...no idea when dad will get what is essentially HIS money back! Is this normal...should it really be this hard?
Hi Janette,
I am sorry to hear of the passing of your mother and wish to extend my sympathy to you and your family. We would appreciate the opportunity to look into your family's experience and I have sent you a private message to obtain further information.
Kind regards,
Jessica
That is disappointing to hear as I was assured my policy would be paid out to my daughter , the beneficiary on receipt of a death certificate and phone call.
Hi Geema,
I am sorry to hear that you are feeling this way. Located on our website is important information and the steps to follow when making a Funeral Insurance claim and the documents/forms that would need to be completed. This can be viewed by visiting; https://www.seniors.com.au/funeral-insurance/make-a-claim
Kind regards,
Jessica
Do the fees increase annually? Are you able to get funds back if you cancel ?
Hi Bell,
Thank you for reaching out to us with your query. As part of our Australian Seniors Funeral Insurance policies, we promise that your premiums will reduce by 5% every five years you hold your policy. With our Top Cover, you have the choice to cancel cover when you turn 85 to receive an Early Cash Back payment of 150% of your benefit. If you would like to discuss our policies further, please do not hesitate to send me a private message noting your contact details and I will arrange for a member of our team to contact you.
Kind regards,
Jessica
Get an answer from our members and Australian Seniors representatives
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Hi Robert,
Read more great review, we appreciate your feedback. Kind regards, ScottWe are delighted to know that you have found a policy that is suitable for your needs and with the kind words surrounding our team, we love to be of assistance. Thank you for leaving such a...