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Seniors Funeral Insurance
4.8 from 749 reviews · View Statistics

Reviews

  • Value for Money
    4.6 (469)
  • Transparency
    4.8 (359)
  • Customer Service
    4.9 (477)
  • Claim Resolution Time
    • <1 week (6)
    • 1-2 weeks (2)
  • Claim ApprovedYes (10) · No (2)
Previous
Next

Good prices but a bit pushy and repeatable

published

Its good value and took no time to set up. I do think it should be cheaper for under 60's under 50's etc as we hopefully will be paying premiums for over 30 years before it's free.

Customer Service
Incentivised ReviewNo
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
 Glenda

Glenda

  • 2 reviews

So fare so good

published

Value for money it was easy to set up on line haven’t made a claim but it will go well and it is resolved quickly easy to do on line

Value for Money
Transparency
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1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Glenda,
I'm delighted to hear of the value that you have found in your policy and that setting up your cover online was met with ease. Thank you for taking the time to share your review with us, we really appreciate it.
Kind regards,
Alisa

Fantastic customer service

published

The lady I spoke with was very pleasant and professional - it was great to someone who knew the product well and could assist me with making an informed decision on taking out a funeral insurance policy.

Incentivised ReviewNo
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Funeral Insurance

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Colleen Sinclair

Colleen SinclairMurrumbidgee Region, NSW

  • 3 reviews

excellent customer service

published

victor your rep i spoke to was professional, had great product knowledge and was engaging and warm. treated me as a person not a $ amount. very refreshing. i dont understand that i have to write 30 words - makes no sense

Incentivised ReviewNo
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Colleen,
Thank you for taking the time to share your experience with us and I am delighted to hear of the great service that you have received from Victor whilst setting up your policy.
Kind regards,
Jessica

Georgiejey

Georgiejey

  • 4 reviews
  • 1 like
  • Verified customer

Perfect solution

published

I have made it affordable for my daughter to have me cremated without any cost to her it was easy to setup and the staff are very professional but friendly to deal with. Having this policy in place takes the worry off my mind knowing I can be cremated as I want but my family is not facing a huge bill to pay for it. I am very pleased and happy with this solution.

Transparency
Customer Service
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Georgiejey,
Thank you so much for the great feedback. We love hearing about our customers satisfaction around both the product and especially service. If there is anything else we can help with please let us know.
Kind regards,
Jessica

The reviewer stated that an incentive was offered for this review

Linda

LindaCentral, SA

Finally, the right insurance for me!

published

Young lady who took me through everything was lovely, she explained all i needed to know. Was easy to set up and reasonable value for money!, so glad i called, Seniors insurance!

Value for Money
Transparency
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1 comment
Australian Seniors
Customer RelationsAustralian Seniors
candyshoppe

candyshoppeSouth East Queensland, QLD

  • 4 reviews
  • 3 likes

An excellent product

published

A simple phone call was all it took to establish a policy. At less than $20 a fortnight I’ve secured a funeral benefit that means my children won’t be out of pocket when I die.

Value for Money
Transparency
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1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Excellent Customer Service and Product

published

I received clear and concise information.Such good and helpful Customer Service.Every question I asked was answered and explained in full. I recommend this Policy as it was easy to set up and I believe transparent and good value.

Value for Money
Transparency
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1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Steven Adams

Steven AdamsSouth East Queensland, QLD

  • 2 reviews

Great company

published

Good value easy to set up and the staff are wonderful been with Australian seniors now for around 5 years all up hope to be a bit longer cause I don't want to die yet lol

Value for Money
Transparency
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1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Funeral Insurance

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Craig

CraigSouth East Queensland, QLD

Very professional & good to deal with

published

Easy to arrange the cover, very competitive pricing. The statement/disclaimer read out over the phone at the end of the process was way too long. No one would be able to maintain concentration long enough to take it all in. Doubt it would stand up to a legal challenge.

Value for Money
Transparency
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1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Kellie

KellieSouth East Queensland, QLD

  • 3 reviews

Call staff are lovely

published

Easy to set up insurance for my mum, great service, answered all questions.
Have not lodged a claim, i just started the policy.
Policy is great value
PDS was sent quickly by email and post.

Value for Money
Transparency
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1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Raelene

RaelenePerth, WA

Very helpful and easy to understand. No big words were used just plain and simple

published

Yes policy was good value and affordable for me. The claim was done with accuracy and resolved my claim very quickly and now my mind is at ease knowing I now have cover

Value for Money
Transparency
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1 comment
Australian Seniors
Customer RelationsAustralian Seniors

The reviewer stated that an incentive was offered for this review

George

GeorgeSouth East Queensland, QLD

  • 3 reviews

Right on I’m so happy

published

Fantastic service polite got straight to issue of cover for Wendy yes good value fortnight + cover can rest easy that she will be taken care of + family as well thanks

Value for Money
Transparency
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1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi George,
Thank you for taking the time to share your review with us and I am delighted to hear that we can provide you with affordable cover that is suitable to Wendy's needs.
Kind regards,
Jessica

Helpful advice

published

Daniel my consultant was extremely helpful and layed out everything in a way that was easy to understand there was no hard sell a very easy decision thank you so much

Value for Money
Transparency
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1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Souli

SouliGreater Melbourne (Inner), VIC

Sound and Mind - Taking Care of Business

published

The Funeral Protection Cover Policy I found to be flexible and fare in the market comparisons I did before selecting AS Funeral Insurance. The Customer Service representative knew the product and provided the relevant information i required to finalise the policy.

Incentivised ReviewNo
Claim MadeNo
1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Funeral Insurance

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Philip Cameron

Philip CameronGreater Melbourne (Inner), VIC

  • 3 reviews
  • 1 like

Very important to me after the my mother's bereavement

published

Seems very good value for my needs and therefore not be a burden on my family. It places me at ease knowing that all my requirements will be catered for and minimising the stress on my family.

Value for Money
Transparency
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1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Philip,
Thank you for taking the time to share your experience with us and I am pleased to hear that we can provide you with the peace of mind, knowing that you are covered.
Kind regards,
Jessica

Wendy Joy

Wendy JoyThe Mallee, VIC

Well presented by the Agent

published

The agent explained everything in a patient, well informed manner. He answered my queries in simple easy to understand language.
I have chosen the policy that I'm able to afford now.

Value for Money
Transparency
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1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Wendy,
Thank you for your lovely words on your experience with us. I am thrilled to hear of the great service that you have received from our team. We really appreciate it you sharing this with us.
Kind regards,
Jessica

I would not change to any other company

published

Claim for my late Husband (Charles) was very quick and there no complications. Policy was easy to read and when I telephoned I spoke to Emma, she was very polite and efficient.

Value for Money
Transparency
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1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Review.AU

Review.AU

  • 3 reviews
  • Verified customer

Outstanding Customer Service!

published

I feel my policies are of great value leaving me feeling safe & secure that everything will be taken care of when the time comes. The policies were very easy to set up, and Customer Service is always outstanding, & excellent in taking the time to listen to you, when you want to ask questions. I find Australian Seniors Funeral Insurance to be a very supportive company to deal with.

Value for Money
Transparency
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1 comment
Australian Seniors
Customer RelationsAustralian Seniors
Kim M.

Kim M.Amaroo 2914, ACT

Excellence with ease

published

At this stage I feel i have received Excellent value set up with ease. I have only just recently applied for a cover so to this point I am very happy

Value for Money
Transparency
See all answers
1 comment
Australian Seniors
Customer RelationsAustralian Seniors

Hi Kim,
Thank you for taking the time to share your experience with us. I am delighted to hear of the ease in which you were able to set up your policy and that we can provide you with cover that is suitable to your needs.
Kind regards,
Jessica

Page 1 of 38

Questions & Answers

JanetteA

JanetteAasked

My mother passed away nearly 2 months ago and my father is still experiencing difficulties getting the claim processed. Now it’s being delayed because mum’s birth certificate and marriage certificate certified copies were not dated by the JP. What possible difference could a date make? They are certified copies with the JP’s registration number on them! Cannot believe this company is making us jump through hoops this way...especially for a grieving family. My parents hold another policy with a different company.....all they needed was a phone call and contact with the funeral director. Policy claim was paid within days of her funeral. Would never ever recommend this company...no idea when dad will get what is essentially HIS money back!

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Janette,
I am sorry to hear of the passing of your mother and wish to extend my sympathy to you and your family. We would appreciate the opportunity to look into your family's experience and I have sent you a private message to obtain further information.
Kind regards,
Jessica

JanetteA

JanetteAasked

My mother passed away nearly 2 months ago and my father is still experiencing difficulties getting the claim processed. Now it’s being delayed because mum’s birth certificate and marriage certificate certified copies were not dated by the JP. What possible difference could a date make? They are certified copies with the JP’s registration number on them! Cannot believe this company is making us jump through hoops this way...especially for a grieving family. My parents hold another policy with a different company.....all they needed was a phone call and contact with the funeral director. Policy claim was paid within days of her funeral. Would never ever recommend this company...no idea when dad will get what is essentially HIS money back! Is this normal...should it really be this hard?

3 answers
Australian Seniors
Customer RelationsAustralian Seniors

Hi Janette,
I am sorry to hear of the passing of your mother and wish to extend my sympathy to you and your family. We would appreciate the opportunity to look into your family's experience and I have sent you a private message to obtain further information.
Kind regards,
Jessica

Geema
Geema

That is disappointing to hear as I was assured my policy would be paid out to my daughter , the beneficiary on receipt of a death certificate and phone call.

Australian Seniors
Customer RelationsAustralian Seniors

Hi Geema,
I am sorry to hear that you are feeling this way. Located on our website is important information and the steps to follow when making a Funeral Insurance claim and the documents/forms that would need to be completed. This can be viewed by visiting; https://www.seniors.com.au/funeral-insurance/make-a-claim
Kind regards,
Jessica

Bell Perth WA

Bell Perth WAasked

Do the fees increase annually? Are you able to get funds back if you cancel ?

1 answer
Australian Seniors
Customer RelationsAustralian Seniors

Hi Bell,
Thank you for reaching out to us with your query. As part of our Australian Seniors Funeral Insurance policies, we promise that your premiums will reduce by 5% every five years you hold your policy. With our Top Cover, you have the choice to cancel cover when you turn 85 to receive an Early Cash Back payment of 150% of your benefit. If you would like to discuss our policies further, please do not hesitate to send me a private message noting your contact details and I will arrange for a member of our team to contact you.
Kind regards,
Jessica

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