Reelplay

Please don't be fooled by all the fake positive reviews! – Terrible product. Constantly buffers like crazy, my poor farther for years has been calling me to complain but there's nothing I can do for him as we are dealing with a business with zero ethical standards. Please do not purchase this service under any circumstances, I 100% guarantee you will regret it! Show details

Entertainment Plus – This is an amazing way to stay connected to our home land here from Australia . The variety of shows gives us viewing pleasure through the whole day and night. The ability to FWD , REV and pause is sooo good too. Love it Show details

Outstanding customer service – We had a problem with our old device. Got in touch with Reelplay and the response time along with the customer service I received was impeccable. I emailed on Friday night and had the new device delivered the following Tuesday. The communication process was hassle free.

Great Service – We bought the Arabic package and we are really happy with the great Service as well as the big variety of channels. This is exactly what we are looking for.

Not impressed – I'm not happy with the service as I couldn't return the device and get a refund after trying it for a few weeks because it was complicated to manage especially for my elderly mother, who I got the device for. So I lost the $ and now have a device I can't use. Not happy :(

Very poor – When it was first launched it was good but now it’s not worth the money anymore keep buffering I don’t enjoy watching it anymore I’m always swearing at it Don’t get it not worth it anymore Show details

Greek TV company based in Hong Kong constantly asking for payment and useless support – Reelplay Box keeps coming up every few months asking for payment, but I paid for 2 years in advance. This confuses the oldies, and they want to pay again. Support is non-existent, just a chat line and never helpful. I always ask for receipt, but they state they never give receipts. I wonder why?????? [Name Removed] called my mum and got my phone… Read more

number and cancelled my 81-year-old mums' subscription without her authority which is a privacy issue as his feelings were hurt from a bad review from me and I'm not the customer. I just have to deal with the constant issues with Reelplay for my mum. The review hurt his feeling. The matter is now with Office of Fair trading and privacy commission as we paid $500 for a box which he now refuses to reimburse despite the cancellation coming from him, not us. [Name Removed] deactivated my 81-year-old mum's box. What a big man picking on old ladies? Don't waste your money on this company and pathetic staff. STILL WAITING FOR REFUND.

Reelplay – The problem definently lies within reeplay and its streaming services from o/s. After upgrading to FTTP 250mbps the best internet connection available to date, I am still getting this ongoing issue of stuttering/buffering whatever you want to call it on the device. Whilst Paul from another world in Preston maintains it could be my internet… Read more

provider, I can assure it is not. It doesn't matter who you go with when your on NBN FTTP it all comes from NBN. It is what it is, hopefully the stream can improve for us all in the near future so we can all have a smooth viewing experience.

Happy Customer – Very happy with Reelplay TV keeps me contacted with Italy especially after my parents have passed away a least l haven’t forgotten to speak Italian also with the fictions that are coming up can’t wait to watch on Reeltime Show details

Reelplay Review - 5 Stars - However, still room for improvement – Great connection back to our homeland and extremely satisfied with the product - there is always an opportunity for an improvement - if Reelplay could offer an application to selection a "delayed setting" that would allow programs to be watched at their intended time, for example, European morning programs to be delayed by the time difference so… Read more ·  1

they are shown in Australian morning times, allowing the user to choose the experience they prefer, i.e., either direct time or delayed time.

Excited, with numerous Italian channels – After the other provider lost their satellite & they weren’t able provide the Italian channels. My mother-in-law TV Technician recommended Reelplay services for the Italian station. Thank goodness, because it was driving my mother-in-law insane having no Italian station & now she’s enjoying numerous amounts of Italian channels on the reelplay provider. Show details

A Reel Experience! – Very happy with the service so far. We can watch all Greek channels at any time with the 7 day rewind option so we never miss out on our favourite series!

Great value for money – Love my Italian package. Such great value for money in comparison to other services. I cancelled my satellite service which cost more money and i only had a few channels with reelplay i have over 60 channels and it costs less than what I was paying. Great to keep up to date with latest news and TV shows. Have recommended to many of my Italian… Read more

friends. Also love that I can watch programs up to 7 days prior. Very easy to set up also. Highly recommend.

You will love the experience ! – Very quick delivery and easy set up of Reelplay TV box. TV Box has a large variety of TV channels to choose and is flawless in going back up to 7 days to watch any TV program that you might have missed due to international time difference . Service is always at hand if you need any help with set up!

Love my Reelplay – Love the reelplay to connect with Italy and learn the language. Was easy to set up and always enjoy keeping up with the current events Show details

Great product – Great product & great after market service, Recommends to anyone looking for reliable service Show details

Review of ReelPlay – Very happy with the service Being able to ho back 7 days means we never miss out on our favourite programs

Convenient – I have two at home and it has all the stations and playback if you miss anything rewind and fast forward. Easy to function. I could not go back to using Satellite Greek tv.

Great product – Very happy with my Reelplay subscription and enjoying watching all Greek channels. Also have recommended it to few of my friends and they also subscribed. Show details

Service excellence – Service is excellent as expected the variety of channels is very good. I love the ability to rewind the program that you like to watch Show details

Great support experience – Support helped me immediately when my elderly mum made an error with her renewal. Fixed it for her efficiently and quickly via online support after hours Show details

Excellent service, Italy at home – I signed up to Reelplay over a year ago to get Italian channels in Australia. The service is excellent. Not only does it have all the free to air Italian channels live, it has a history of the past 7 days so that you can go back and watch anything you've missed. I recommend the service for anyone wanting Italian TV abroad from Italy. Show details

Worst, stay away! – Very bad company and rude too! We had the Italian channels and the actual TV viewing experience is a 0/10! Despite having fast internet in the home, when watching something through their box, it would always buffer!! It started to get really annoying and we couldn't get through a film without buffering 3-4 times and it has gotten worsened over… Read more

time. We explained that when watching YouTube through the TV, or netflix for example, it would never buffer...ever! All we wanted was a refund and to cancel the service but they rudely said, we have many happy customers so we won't refund you! Do yourself a favour, stay away!

poor service – continious interruptions, unable to watch one single programme in full continiously, until it restarts I forget where it stopped....very annoying, useless to complain they are always right.....I would like to confirm that all my other internet i.e. computer, tv smart, printer etc. work perfectly no interruptions ......... box changed twice because… Read more

they no more dealt with the previous company, so had to pay for the new one hell of money. not worth renewing and wasting my money. if I call them either noone answer or rude answers....... worst service ever.

Do not waste your money on a service that won’t work! – Very bad customer service . They forced customers to buy a new tv box HD-220 that is supposed to solve existing issues but it is worse that before . Service never work

Your streaming box has not worked for the past 3 weeks – I believe that for reasons out of your hands, the link to the overseas streaming is congested or not working It’s been two or three weeks with alternate poor results, Missing out on shows or continuously seeing buffering occurring on my screen ultimately you have to somehow fix the problem or reimburse the money?

Going out of business soon? – It seems that their service is going downhill fast, with channels disappearing, constant freezing as well as the constant buffering. This started happening around Christmas of 2021 with a lot of my family and friends in different places and with varied internet connection methods. Every time someone calls the Sydney number of support is told that… Read more

they should buy a new box, even when the box in question is less than a month old! No real support, offering discounts and pushing sales very hard are not very good signs. Family and friends, with and without smart TVs, have found a couple of much better alternatives, that provide both sales AND support, and are interested in their customers FOR THE LONG HAUL. I will join one of them too.

This is terrible. Can't use it at all – Don't go for the new box. It's not working whatever you do. You can't return it or replace it. Very bad customer service. It's just another way to collect money without giving any service. Show details

This is poor service and telephones communications – This new box doesn't work probable. Also we can't communicate with them by phone for supporting but just selling. They wants us to drive away to fix the box by our self (just one month old) instead of changing it for us by sending another box or refund our money before the warranty period will expired. Unfortunately this new management doesn't make us continue the service. We used to have two boxes over the last years.