Renault refuse gearbox warranty claim
I have had an ongoing gearbox problem since the warranty period. Now it's out of warranty Renault is refusing to repair it! I have pointed out that I have been dealing with this problem for three years and now this problem had become dangerous I have sort to have the problem fixed. The gearbox won't select a gear and I'm stuck in the traffic. Apparently this is a gearbox problem with the earlier models , mines a 2012 model!
Purchased in March 2013 for $40,000.00.
Brand new Renault master no aircon
I brought motorhome and its built on Renault master, found out later aircon doesn't work was told by pary Renault the part would take 2 weeks to get here from France, now they are saying another 2 weeks I can not believe they have no spare parts in Australia. I'm not a very happy customer especially living in townsvile where aircon is a must all year round, the van is only 5 weeks old and has been sitting in my driveway for 4 of them.
Very happy with the Mater cab chassis. Had it for two years and done 20,000 kms with zero issues. Capped price servicing is good at the $349 price I qualified for when I bought mine. Only issue I have is occasionally have to have more than one attempt to engage resverse gear - only a slight annoyance and reminds me of manual gearboxes of days gone by.
Very efficient. No problems so far. 15000kms and no issues except cant turn off lights. I’m told it’s standard in Europe but I drive a Citroen car same age and lights go off. Even though it’s a large MotorHome it handles like a normal van. For its size it’s surprisingly fuel efficient.
Great van but dealers are rip offs
Engine and transmission manual is great very powerful gearbox is a bit noisy
Renault Australia services are very expensive $759 for a oil change laughable when questioned they said oh we use genuine parts the dual mass flywheel just failed it’s under warranty however if they pull it down and find something else there price for new flywheel and clutch Is $7500 the clutch place is $2300 same genuine parts so of course I could not trust Renault to replace so had to fork out of own pocket the side plastic bumper still came off $280 from Renault $31 on eBay for a genuine part now come on I think I’ll buy a vw next time what a shame but I do 100 000 km a year and can’t offord there ridiculous prices on parts and services
Rubbish. Door handle fell off, central locking failed, could not lock sliding doors for two weeks, blue tooth and rear camera failed, paint peeled off both sliding door rails. Replaced under warranty but they scratched the paint work when replaced, the orange paint has gone chalky and powdery. Scallops in passenger rear tyre due to suspension issues. “This issue was brought to my attention buy a Renault mechanic who I did some work for”. Promises from customer service to get independent paint specialist to look at. Village motors in north lakes could not care less! Will engage fair trading now.
Avoid at all costs. Worst commercial Van to own, repetitive ongoing major faults and issues
I will just post what was sent directly to the manager director in regards to our Renault Masters' ongoing major faults and issues that have not been resolved.
Our company will be taking the matter up with VCAT / the relevant bodies and would advise any other purchasers / owners having similar issues should also do the same. The vehicle and Renault Australia / Managing Directors efforts to remedy and resolve problems are well below par and under under consumer laws are:
- Not of acceptable quality
- Vehicle has not matched description when purchased
- Vehicle is Not fit for purpose
- Problems have been ongoing and not resolved
Please see the attached email below:
Dear [name removed],
I am writing to regarding our company's Renault Master Commercial Van purchased in November 2013 XXX XXX (VIN #: XXXXXXXXXXXXXXX).
The vehicle that was purchased has had a host of repetitive faults, issues and major failures keeping the vehicle off the road (at times), and created loss of revenues. I have been in a repetitious loop with your customer service team which has now come to a complete stand still with a host of issues and faults still unresolved. The vehicle itself has been nothing but problematic since day of purchase and not fit for use and for this reason I come to you today to give the opportunity to resolve the matter before taking the matter before VCAT, Consumer Affairs and/or the ACCC for a replacement vehicle / full refund.
I refuse to deal with your customer service team going forward as I have lost my entire trust and faith in them and the Renault brand due to these issues and the customer experience provided to date.
The faults and failures that I am referring to are as follows;
1. GEARBOX - Gearbox seized in Neutral during normal driving operation - while stopped at light or following parking on numerous occasions during the first year of ownership until vehicle was placed on a tow truck and towed from high profile clients property. Gear box was replaced.
2. Check Engine Light Sensor - 4 warranty service visits. Boost sensor replaced following multiple visits
3. Drivers Side And Slide Door Handle Failure - In excess of 5 warranty service visits. Drivers door handle assessed numerous times prior to eventually been installed with new updated OAM parts. Slide door handle replaced twice.
4. Repetitive Slide Door Alignment, Sensor And Warning Light - Major Ongoing Problem - The passenger side sliding door rail, alignment and closing mechanism is faulty - Sensor constantly beeps, warning lights sound, door does not close properly, Vehicle does not does not lock correctly. 7 Warranty service visits. Not Resolved
5. Slide Door Closing & Lock Mechanism - Failed due to above point. Lock mechanism is not aligned to allow proper functioning, either becomes damaged or not functional (seized). Cannot lock vehicle. Repaired once at charge (should have been repaired under warranty) Failed again in in Gippsland on the 15/2. Door had to be secured shut by ratchet straps from the interior so vehicle could be driven home. Remains secured shut by ratchet straps. Vehicle cannot be locked up. securely. High risk of property and equipment theft.
6. Radio And Bluetooth Operation - Vehicle purchased with premium audio sat nav pack - bluetooth phone functionality is faulty / no adequate quality to use. Functionality has never been at a standard where use is suitable while driving. Unable to conduct business phone calls / contact staff members while on the road. Numerous attempts to repair with no positive result. Intermittent radio problems (changes stations and turns on and off). Has been assessed on numbers occasions with no positive result
7. Air Conditoner Unit / Compressor Faulty - Failure of compressor unit December 2017. Occurred in our peak season and lead up to Christmas. This should not happen within this legth of time. Compressor unit of extremely bad quality. Unit has not been repaired issue unresolved
The vehicle has visited renault service centres 14 times outside of the scheduled service interval for warranty or no charge items - this does not include service visits where a service receipt was not issued (estimated at an additional 4-5 visits)
The purchase of this vehicle and ongoing faults and issues are:
- Not of acceptable quality
- Product has not matched description when purchased
- Not fit for purpose
- Problems have been ongoing and not resolved
We would not have purchased the vehicle if we knew these items were not up to standard and ongoing issues and faults would ensue.
All service receipts are attached for reference. Please note full records from City Renault are not available as the business was sold and full service receipts were not available (approximately 4 visits - some basic information provided)
In addition Renault Australia customer service has been completely unacceptable in their efforts and resolutions. They;
1. Don’t care
2. Never return you call or call you back pertaining to issues
3. Leave issues, faults or concerns unresolved on numerous occasions.
4. Rarely or do not acknowledge issues and faults you have put forward via phone or email
4. Do not treat issues with respect or urgency that they require
5. Empathise or care for your issues or concerns
As an example on numerous occasions I have asked the customer service manager to return my call pertaining to the issues and faults, never on one occasion have they. I have given up entirely on this avenue.
As you can read I am a very frustrated business consumer having put up with these issues for far too long and I am giving you the the opportunity to right the wrong, make amends and resolve the matter before it is taken to VCAT, Consumer Affairs and/or the ACCC.
Your urgent attention to this matter would be greatly appreciated. I would like a response by COB Tuesday the 20th of February
(still no action or reply as of 15th of March 2018)
All in all I would strongly advise against purchasing a vehicle from this company particularly so the Renault Master Model given this and others reviews. We have owned multiple commercial vans (new and used) but this is by far the worst of them. Customer Service leave a lot to be desired. Actually they are beyond a joke. As one reviewer mentioned I would rather stab myself in the eye with a fork if I had the option of this and dealing with this company any further or in the future.
I personally wish any others all the best in your endeavours should you be experiencing the similar problems and again reiterate on my experience - please avoid this van and company (based on customer service and dispute resolution) at all costs.
A total nightmare...don't buy a renault....ever.
My experience with renault has been a nightmare from day 1.
I ordered my extra long / rear drive master van in October 2015 from McCarrels in Newcastle.
At the time I ordered it they told me it would be here in about late Feb 2016 or early March...it arrived in September 2016.
Then within a few months, door handles falling off.. one after the other.
It kept going back to be repaired time and time again...then Renault finally came up with an idea to sort it ...Cable ties!!!...Yep, that's the best they've got.. wow.
Then, on a return trip from Qld outback, in the middle of nowhere, it just stopped.....engine was running but had no gears what so ever.
Called roadside assist... what a foul joke that is. They will lie and lie and lie to try and get out of helping ..putrid grubs...promise what ever they need to to get you off the phone, then deliver nothing.
So finally the car gets dropped off at DC Motors in Rockhampton (they were pretty good) but oviously being screwed over by head office as well.
It took 2 months for dc motors to even get an order number from renault so warranty work could begin???
So then they told me it was the engine bay wiring loom .....yeah right.
So after 3 months I finally get a call to go pick it up, so I jump in it, drive 5 k's up the road annndd...Bang!! a huge noise underneath the driver and an almighty grinding sound, once again, under me.
So I pull over, look underneath and all I could smell was trans fluid.
So then it gets back to DC motors, I spend half a day being screwed over again by Renault head office, they've avoided honouring the roadside assist ....again!!
So now after nearly another 2 months (and $50k lost earnings) they called last week, its fixed.
Now cop this!!..."it was a faulty seal in the rear left axle which caused debri to get in there and caused a retension spring to collapse" I kid you not, that's what they have said....wow...
The saga continues....(and this is the much abbreviated version)
expensive to maintain tyres, brake pads and rotors ,plus service every 30,000 kms
front wheel drive worst thing ever driven, turning circle need plenty of room to turn around and useless in hilly areas.interior cheap looking if use every day for work will cost a lot.i change tyres and brake pads ,rotors thee times a year where my second van is a transit only need to change once a year for same amount kms
Gearbox gone at 60,000 miles back to a ford me thinks noisy van disappointed if this vehicle is going to cost a fortune to keep on the road only had 3 months dealer says it is common fault with Renault gearboxes so buyers beware will be bogging back to a transit cheaper to repair and more reliable.
Worried about 6 speed auto
Have this reno under our motorhome and yes we find reversing up a hill hopeless. The clutch releases with a scary bang. It's great on the hyway heaps of power at 100 klm/ hr. The gearbox now at 20 thousand k has a clack between 2nd and 3rd gears up and down speeds. Renault said it was a noisy bearing on the tailshaft and apparently replaced it at 6 thousand k... The noise is still there and at the twelve month service they thought they could hear a noise.
Great van. could be improved
its my 3rd van. 2005, 2012 and now 2015 and current. Automated is great. Great on roads and fuel. Happy driving alone.
Bluetooth is great, great sound of speakers. Mechanically great machine.
Very hard plastic on the door cards. If you driving long time your elbow will be in pain and bruised. I have to pay for making a leather padding for both doors.
If you are carrying a tonne of load and reversing on inclining driveway, its not a happy van. If you carrying a good size load and driving straight on inclining driveway then Automated gearbox not happy.
Two Passenger seats are very small with 90 degrees upright back not comfortable at all.
Time Clock is headache. It displays in speedo meter but whenever cruise control is engaged it disappears. Radio is very poor.
Very noisey cabin in windy days, I have to pay to wrap up carpet both sides of bulkhead.
Lacks power sometimes.
Great need for one more gear between 1 and 2 and 3. Gear ratio is too far apart.
Great to drive but costly to keep
I bought two Renault Master one mid wheel base one long wheel base in June 2015 have already done a gearbox under warranty a manifold at my expense having problems with software and have done another manifold under warranty have done 70000 kilometres in one van and 200000 kilometres in the other I think when I come to replace these vehicles I'll go back to Volkswagen Crafter after winning best van 2017 award
fan motor gave up
Totaly happy with master lwb. I am courier & have owned & driven 160k in 2.5 years, Manual gears, Good changes had no trouble at all until hot & humid qld took its toll on fan motor. Renault southport replaced & lent van for 2 days totaly free of charge. It would seem many of you have gearbox problems but mine perfect, Ave 8.6 per 100k every tank & 9.6 with a/c on. Most comfortable seat & cruises effortless on m1 @ 100/110kph. Service every 30k uses 1/2 ltr oil between. 80k new pads due now for 2nd set.
Very very good van & enormous inside. Merc was 1st choice but another $25k so think a bargain for money & extras as standard
Renault Master Quickshift Gearbox
Loved the look and way the van drives but the gearbox has died at 75,000 km. Still not fixed after 3 weeks but thankfully still under warranty. Looks like the 75k mark is when lots of people start to have trouble with the gearbox. Only got 6mths left on the warranty so not looking forward to an 8k rebuild if it does it again. Help from dealers and Renault Australia was poor. Looks like a return to the merc sprinter. Dealer said they have 5 vans in the shop at the moment with similar issues. Renault need to look at providing loan vehicles when under warranty.
renault wear and tear
I bought a new Renault master dci 100 in 2012 medium wheel base from main dealer in limerick city milage at present 50 000 klms .only myself drives it van is very well looked and always serviced on time my problem is if fault happens they always seem to put something down to wear and tear and bill me for it with such small milage I cant see why I have had lots of new vans over the years and with 5 year warranty on vans this is a joke. cant get customer services on phone to complain 5 year warranty is only a sales plot Renault are a complete rip off and treat customers like rubbish so my advise is run away from Renault they only rip u off if u want good commercial transport look at any other vans Renault are your worst night mare
The worst van I ever had. Please avoid to purchase it.
If you are looking to buy this sort of van please think a lot. As me and 15 other people we got the contract and we all have bought this van. And everyone has some issues with this van. Don't buy if you are thinking it's cheaper than others. But truth is better pay more rather than feel cheated later.. The issue with this van is poor quality doors, not a great van to drive, poor suspension, in my van many parts were missing. Better check if you still buying this van that everything is working..good luck
Good van spoiled by brake binding problems
My 2015 Master chassis cab 150dci with a manual gearbox has 30k kms on the clock and has not missed a beat. I use it as a beaver tail recovery truck.
The main issues seem to be with the semi auto gearboxes so if you're thinking of buying go for a manual.
My only gripes are fuel consumption averaging 22mpg and lack of telescopic adjustment on the steering wheel
I've had major issues with brakes binding on this vehicle. It's been up and down to the dealer over 10 times in the last 18 months. Yesterday I just got the vehicle back from the dealer after having new front brake calipers discs and pads fitted under warranty. At this stage they have replaced the entire braking system! Hopefully the fault has now been rectified. It has totally spoiled my ownership experience. I would not buy another Renault Master.
Van is good,warranty repairs are crap in Brisbane
had a new gearbox & clutch fitted $7,500.00,after a coupla months the clutch fell apart,I think they reused some of the original parts,paid 4 new ones,my van is for work,took a week 2 repair the clutch lotsa $$$$ lost,broke a fan belt,cant buy a belt,hafta have a belt kit,fitted $680.00,ten months later bearing are screaming,will b replaced under warranty,1 week 2 get the parts & cant fit the them 4 another week more $$$ lost,I thought when they moved from Mansfield to Slacks Creek things might improve.I was so wrong,no wonder why they goin broke & hafta keep downsizing,there is no customer service 4 warranty jobs,they want the paying jobs,should see a solicitor 4 loss of wages $450 a day
February 23rd 2015 Update:
4 new brake discs from Renault $998.00,Brisbane brake & clutch $296.00,same discs imported from France,
4 sets new brake pads $86.00 from Brisbane brake & clutch,Herbert St Slacks Creek - for this price you would get 1 set from Renault-across the road same street,Slacks Creek CV joints,got drivers side CV joint $196.00 - 1/2 the price of Renault & shock absorbers from Pedders - same deal,1/2 the price-all prices are supply only.save yourself lotsa $$$$$ & don't buy from Renault-there are alternatives & the parts are the same you will get from them thieves
Worst van in australia
I bought my Renault Master brand new from Peter Warren Warwick Farm. After 8000kms the transmission broke completely and it needed to be changed which was a cost to Renault between $6000-$6500 and it took 3 weeks to fix at Peter Warren Mascot.
After 3.5 years on 79000kms I had to change the gear box at the cost of $8900. The person who does most of the repairs for Renault gearboxes told me it is very common recurring problem with this particular model gear box.
My advice to all...don't buy this terrible van. Its not worth your money!!
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