Terrible Product and Customer Service
We purchased one of these units and were very disappointed with it. From the first use every type of food stuck and left stains on the surface. After about 3 months I reported this to Russell Hobbs customer service (or lack thereof) and was told this was normal. I will never purchase another Russell Hobbs product as their customer service was deplorable!!!
What a Dissapointment
We have had the Russell Hobbs sear frypan. What a terrible nonstick surface. It burnt quickly and never worked as a non stick pan ever. The sear function works well, the temperature control works well, the lid steam vent broke in about 6 months. All of the screws loosened off over the first 12 months of use. Very disappointing.
half hearted may not look again at one
Our unit started off good and then we followed suit and seared meat for a roast and then a cracks started to appear, and everything started to stick, did the ole bicarb soda clean to shift the stain and it did nothing, the pan kept sticking. I persevered then a second crack occurred after we noticed drips from the element cover were seeping onto our board. We took the cover off the element and cleaned this and this is when we noticed where the cracks were occurring from the element joins, the tubing over the element is not continuous and the crack in the base have appeared in the pan at this point.
Not Happy Jan bought Harvey Norman
Disappointing from day 1.
I bought 2 of these,one for home and one for our van. Everything sticks and burns and that's only on the number 2 setting, it's a purchase that I regret and am annoyed that staff recommended it so highly, can't beat the good Teflon pans! I wonder if I might be able to get my money back?? Maybe we just got a bad batch and they might have a recall on them.
Followed all the recommended instructions but everything sticks, even when using oil. The pan has developed a burnt ring around the ceramic surface, but cant be from over-heating as we only use the 2 lowest settings or the food burns. Has deteriorated quicker than our previous Teflon pans and isn't half as good. The digital controls are terrible - setting 1 too cold, setting 2 not hot enough and setting 3 too hot, with several higher settings never used. Digital controls mean you cant adjust the temperature correctly to a setting in between those offered.
Best Electric Frypan I Have Owned
I bought this frypan just over 6 months ago. The ceramic coating is still in excellent condition. There is a tiny scratch from using a metal utensil and also on the top edge from contact with the lid. However this is minor and insignificant compared to my previous 2 Sunbeam non-stick frypans, both of which had significant deterioration within the first 12 months of use. I would recommend not to use metal utensils with this frypan.
The thermostat is ok but not perfectly consistent temperature. However it is better than my previous frypans wh...ere the thermostat cycled noticably hot and cold. There is a grease channel on one side which is ok for draining fat, however if you are making pancakes it can be a nuisance with the batter flowing into it and forming a pencil shaped pancake. Apart from these minor points, this is by far the best electric frypan that I have owned.
This frying pan is terrible. It has a ceramic coating which is meant that food doesn't stick.. Wrong!! everything stuck to it. It didn't matter if you used oil or anything to stop food being stuck.. The temperature was uneven and wouldn't remain constant. What a waste of money
Questions & Answers
DISSAPOINTED - I got one of these ceramic frying pans for my husband . It has sticking problems around the element haven’t been able to budge it as directed. I am very disappointed as I have always bough Russell Hobb products. What can I do to fix this issue problem. I purchased it December 2018 for a Christmas present.
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