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I brought an Oc2lite in Nov 2019, believing samsonite to be a premium brand. The suitcase scratched badly after first use. I’m DISGUSTED with the quality. Now after three trips it looks extremely tattered and worn. The plastic is extremely soft and poor quality. I travel extensively for work and was hoping the extra dollars spent meant I was buying a premium product that would last the distance. I was wrong. My first and last samsonite purchase. I’ve had antlers in the past and regret not sticking to that brand. Far better quality and value
Purchased in November 2019 at Strandbags for $239.00.
Small Size, Good for travelling with Kids
I heard of Samsonsite luggage not as durable as past, the wheel easy to come off. But We used it to Japan travel 5 cities at one go. We also have 75cm and 82cm Spinner LITE CUBE. The interior design pretty much standard for other Samsonsite. they have zip to divide into 2 compartments.
We have no problem for this size and I think this is better than LITE CUBE. As we have other hand carry, we would put on the top of it when manoeuvre. The wheel is pretty ok. No drama. My kid loves to push them.
I doubt any big size luggages have same issues as other reviewers mention. I bought it when half price so pretty happy about it and considering buying another 55cm.
Purchased in June 2019 at David Jones Retail Stores for $150.00.
Didn’t last 12 months. Expensive for poor quality.
Bought 2 of these for 6w overseas trip.
Disappointed. Grey and red purchased. Both very scratched and worn looking.
Fault to red hinge, only 9m old but I have to take it to Forest Hill for ‘assessment’ even though it is only 9m old and I have the receipt. Expensive and poor quality.
Purchased in November 2018 for $270.00.
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We purchased these 2 expensive Samonsite cases because we believed they would be top quality. How wrong were we. They have been on 2 plane trips and they look like we have had them for 10 years badly scratched everywhere and a dent which has changed the colour. We contacted Customer Services with pictures and there excuse for not doing anything - was that they have been handled by someone else! I thought as a leading luggage maker that they would know that you don't put your own luggage on a plane and take it off again but needless to say d...idn't want to know. The material and design used is rubbish and as for the warranty not worth the paper its written on. We purchased a case once from KMart cost us $75 and still looks good 5 years later! Don't waste your money.
Purchased in December 2018 at Myer Retail Stores for $200.00.
very bad customer service
It was bought from Myer and the handle was broken after the first use. Myer helped me to send it back to Samsonite for repairing but they wanted to charge me for the repair even it's still under warranty. So I requested it to be sent back to the store but it's taking ages. Still haven't received it yet.
Purchased in January 2018.
Poor custmer service
I purchased four Octolite suitcases. The cases have locks that are combination locks plus a key lock. But no keys were provided.
I asked Samsonite Customer service to advise me if these cases should have a key and how do I get them.
NO RESPONSE TO MY REQUEST WHISH WAS ABOUT A WEEK AGO.
Questions & Answers
How true that its handle broke on the very first use of the customer (purchased at Myer store) and that she's being charged for the repair even though it's still inside the warranty cover? I do plan to purchase this item, but I just need to know how durable the mechanisms are (wheels, handles, zips, etc.)? Kind regards, Rima
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