Samsung Galaxy Tab S10 Ultra (2024)

(Samsung at Westfield Carousel Shopping Centre) Absolutely Terrible Experience – Samsung Damaged My Tablet and Blamed Me! I submitted my Samsung tablet for repair at Samsung in Westfield Carousel Shopping Centre, because it wasn’t charging properly and the battery was draining too quickly. When I handed it in, the tablet was in perfect condition – no cracks, no dents, no scratches whatsoever.

At drop-off, a Samsung staff member inspected the device and gave me a written inspection report stating that the only issue noted was fingerprints on the screen – no physical damage at all. I still have that paper as proof.

A few days later, I received a call claiming that the screen was cracked and there was a dent, and that I now had to pay $250 for repairs!

This is a clear case of damage caused while the tablet was in Samsung’s possession, and instead of taking responsibility, they’re trying to shift the blame onto the customer.

This is dishonest, unacceptable, and deeply unprofessional. I trusted Samsung with my device, and they completely violated that trust.

To anyone considering using Samsung's repair services: Take a detailed video of your device, keep every document, and don’t assume they’ll do the right thing – they won’t.

Samsung, you've lost me as a customer