Samsung Series 6 H6400

Exceptional service after breakdown outside warranty period – Really happy with the TV and picture quality, but two years outside of the warranty period the screen completely failed. With the intention of getting some troubleshooting advice we called the service line and were amazed when they sent a technician who replaced the motherboard, free of charge, no questions asked. Kudos to Samsung, that is great… Read more ·  1

service in this day and age. Will recommend to others and happy to invest in the brand again because of it.

Awful remote and customer service – Very disappointed with the remote - hate it in fact. TV sound and colour ok. Was watching it one night and the screen went black. Google tells the story of this TV and Samsung in general. Apparently a common problem and expensive to fix. Won't buy another Samsung. Customer service was very disappointing. Show details

Very good – We Purchased the Samsung Smart Tv 2 - 3 Years ago. No problems and easy to operate. We also have a UA55HU8500Wxxy No Problems. I'm a Repair man for Washing machines and Fridges. My opinion over Samsung : TV, OK --- Washers OK ---- Fridges look great and the price is right, but don't buy one. That is just my opinion! Our Son bought one second… Read more

hand ( 2 door / ice / Water ) 1 year old and I warned him, because I know they are no good. After 18 month stopped but he had the Warranty papers from the previous owner.

Inverter fridge with 4 electronic boards at the back plus the display board. 2 Mainboards have been changed under warranty. A week later stopped again but it recovered ???

Great TV with appalling remote control – I love the TV. Picture is sharp, clear and the colours are reasonably natural, not over saturated. The sound is excellent for a 32 inch flat screen TV. (flat screen TVs are usually awful, my 21 inch CRT TV from 20 years ago sounded way better). I had small external speakers plugged in for better sound, but no longer use them due to a… Read more

frustration which I will mention in a moment. The standard inbuilt speakers sound pretty good, but nothing special. (Most 32 inch TVs these days sound really dreadful, so that is actually a plus point for the Samsung.)

The inbuilt stand is solidly made, not wobbly like several other TVs we looked at. Our cat hasn't knocked it over yet...

There are two or three annoyances with this TV, first the big one. The remote control is DREADFUL. It is very small and so doesn't have a couple of wanted functions, including a "last channel" button. Most TVs have a button so you can flick between 2 channels easily. The Samsung doesn't. There are also no numbers on the remote, so you can't enter a channel number, you can only press channel up or channel down. So if you are watching channel 2 and want to keep an eye on channel 99 for a coming program, you have to scroll all the way up to 99 and all the way down again to 2. (I know, first world problem...) Also the remote is curved to make it fit in your hand, but it is so curved that it doesn't sit flat on the table. When you put it down it often wobbles side to side and sometimes rolls over sideways and presses its own mute button. The small size of the remote means Samsung were limited in how many buttons they could fit on the top, so the mute button has been stuck on the left side. It is really annoying, when you pick up the remote, pass it to someone or bump it accidentally when putting it down, you hit the mute button.

Despite having only limited real estate on top of the remote, they have wasted a button on a "soccer mode" function which over-saturates the colour and brightness, and turns the sound up really loud. Each time it is pressed, it makes a loud roar, trying to simulate a cheering crowd. I hate that button. I have never intended to press that button but have bumped it hundreds of times.

The remote has a small touch sensitive bit in the centre for navigating smart TV functions. It is clumsy and insensitive to use. When keyboard input is required, the process is awful. A keyboard appears on the screen, and you point the remote and move it to make your wanted key light up, then select each key. It is very slow, inaccurate and cumbersome.

You can buy a Samsung keyboard/remote combination at extra cost. It was way too expensive (nearly $100 from memory) so they can keep it. I bought a small rechargeable bluetooth keyboard from Target for about $10 and it works fine for keyboard input. You do have to keep swapping between keyboard and remote, though. The special expensive Samsung one is both in one unit.

The other annoyances both relate to an automatic update. The TV is a Smart TV, so it connects to the internet through your home wifi (Which works well). It updates itself when software updates are available from Samsung. When we first bought the TV, we could plug a small external speaker set into the Audio Out socket on the back. (like a headphone socket.) It was controlled by the volume and mute controls - press mute and the speakers shut up. The TV did an automatic update after a few months and since then, the speakers are not controlled by the remote - if I press mute or volume down, the speakers continue and I have to control the volume on the external speakers, which don't have a remote control of their own.

The other thing that changed with an update is the on screen menu for smart TV functions has changed. It used to show a screen full of icons to choose from, now they display in a little ribbon across the screen and you wait till your desired icon flits across the ribbon. You can get back the big screen of icons but I can never remember how, it takes several button pushes to do it and it is not at all intuitive. (And I am usually good with technical stuff.)

That is a lot of complaining for a good TV. Despite all my whingeing, I really like the TV. But the expensive remote control / keyboard combination should have been supplied with the TV. The standard remote is fit only fit for use as a suppository, a fact I would like to demonstrate on someone from Samsung.

Good TV, Have Not Complains – I have bought it one year ago and the TV is working good. Only I prefer to have control button on TV as sometimes is not easy to find remote control. Slow response another issue. Apart from these don't have any other problem. Happy with the purchase and the price what I have paid.

Good smart TV – We got the 65" Model about 23 months ago. It is a very good picture, with good sound also. It connects to our home network via Ethernet cable, though it also worked wirelessly. We can watch just about any format movie from the network on it without problem. 3D isn't as good as I'd hoped. I have watched all the big 3D movies, but the 3D has great depth into the TV, but nothing jumps out of the TV like I was hoping for