Samsung Smart Deadbolt Door Lock SHP-A30

I must have got the good one – reading the reviews here I feel lucky to have got a good one. It never drops connection to my wifi ( its a couple of meters from my router ) it does what its supposed to and has features that are useful. The fingerprint sensor is fast and is recognized within 1s. The app is good. The battery usage is acceptable Bad points - The main issue is… Read more

that being a deadlock, if the door isn't closed properly (ie... someone has tried to open it before they have unlocked it ) the bolt will stick against the inside of the door frame and guests struggle to understand why it won't open. Some will need to be told to pull the door closed properly, then try it again.

The bolt retraction isn't the quickest.. so again, if the user tries to open to door before the bolt has fully disengaged it will stick - guests have to be told to wait for the tone.

the lock doesn't know whether the door is open or closed - so if you have auto locking on... and are chatting with the door open... it will lock. then when you close the door, you'll slam the bolt into the door frame before remembering that its locked and needs to be unlocked - in all, you'll have heard the melody 4 times and will be whistling it in your sleep.

Sometimes the screen doesn't recognise when you're there waiting to put in your code.. so you have to press it to see the buttons, press it too long and you'll have pressed a digit meaning your code will likely be wrong and you'll have to start again. you'll master the art of hovering your hand over the screen to activate it but without actually pressing anything.

the digits are hard to see in direct sunlight.

It started to fail after 11 months... luckily was still under manufactures warranty so I was able to go through a process of replacement

SHP A30 works for 12 months – Buyer beware, this lock is not worth the premium price, has been nothing but trouble for 2 years. Now the wifi module has completley fried itself and the lock has lost all fingerprints, only allowing the master code to be used. I don't recommend samsung products to anyone. Show details

App doesn’t send pin – You buy the more expensive option from a known international brand thinking that it would be seamless to set up. Unfortunately I am still unable to use the options that I paid extra for throug the app as the code to create an account never came through after multiple tries and emails to support without any answer. I am now reading more reviews… Read more

like mine and wondering why they keep selling that product if nobody can actually use it through the app, which is the main reason you would pay extra money for it.

Deflating.

Don't bother with this one – We purchased this door lock to improve security on a new house. I was initially worried about the battery life given it's connected to WIFI constantly, but this lock has a lot of other issues. The first is that it constantly drops out and needs to be reset / reconnected to wifi. Don't rely on the unit being active when you need it. Secondly… Read more

the fingerprint scanner is terrible at best. I have re-added fingerprints over and over and it's not at all accurate. The auto lock feature closes the deadbolt after a certain amount of time, the issue with that is that if you answer the door and talk for a few seconds the deadbolt will close again without you knowing and when you try and shut the door you will cause damage to the striker and door frame. Lastly, and the most annoying fault it has, is that if sunlight hits the fingerprint reader the lock assumes someone is trying to access the door and continuously rejects the fingerprint with an audible beeping. Because of this the batteries will often only last 3 weeks as the lock is constantly trying to open/close. Apparently there is a screen protector you can get however it's another $50 on top of an already expensive lock that doesn't work. I don't understand why a lock is made if you can't install in sunlight / outside a house. It kind of defeats the purpose.

There are some improvements that could be made such as a far better app experience, security features such as auto lock after a certain time at night (or at least a notification the door is unlocked at 10 pm for example) and a magnet to tell the lock if the door is open or closed so that you dont close the door with the deadlock activated.

Don't waste your money. I regret buying this lock, it's not what I would consider samsung standards.

Lock wont stay connected to WiFi – We have the lock installed at our Rural Fire shed, it wont stay connected to the wifi network and the only way to reconnect is to set it up on the network again from scratch. We got this lock so we could unlock remotely as not everyone has a code, could also be trades people or Area Office Staff visiting the shed. Hasn't made things any easier. Show details

Cheap Rubbish with an over-inflated price – WiFi connection constantly drops out meaning you can't use the app to open the door. The fingerprint reader is the worst I've ever seen. Rarely works would describe it best and if it fails five times you are locked out of your own home for a fixed period of time. Can't even use the PIN until it times out. Show details

SHP-A30 – Convenient not having to find the key to door. It is great having the door lock after 2 minutes in my case and not having to worry if someone had left the door unlocked. Each household member has their own code and fingerprint setup and we can unlock the door remotely. Show details

Just don’t – This smart lock worked fine for a few months and then started to get “glitchy”. I ended up replacing it with another one the same. A year later, same issues - won’t connect to the network no matter what is attempted. The manual and app are both written in very poor English which suggests that not a lot of care has been taken to work through the communication with users. I’ve taken it back twice now and have moved to a totally different product. Show details

Nothing but headaches, a very expensive $550 digital door lock – If you want a digital door lock, it works (mostly) fine but forget about the smart integration. It used to work ok but it’s now very buggy and has major App. issues. Firstly, setting up in the App. if you have an Apple device it’s infuriating. It doesn’t work/won’t connect and I needed to use my work Android phone in order to get it to connect –… Read more

terrible. Not sure what you’d do if you didn’t have a spare Android device floating around the house.

The worst part of it all is you can no longer create temporary pin codes using the App. which is really what we bought it for. Every time you try - you get an error saying the lock isn’t connected, when it is connected because it says it is. I can unlock and lock it from the App., I get notifications and it says it has a strong Wi-Fi signal, yet there’s an error on the temporary pin code functionality related to a network communication being delayed (B0504).

I would normally set a temporary pin code for our cleaners only to use on the day of the week in which they come only during a certain time, but now I can’t do that. If you look at all the App. reviews, lots of the same complaints about the same issue. Called tech support and they said it’s a known issue, been working on a fix since June but haven’t got one yet and don’t know when it will be fixed – great response.

It’s also buggy and unreliable being offline and online again and working with Google home and voice integration – it will work for the first couple of days after set up but then voice won’t work. I’d save your $$ and frustration and steer clear of this one. I might give the Eufy Security Wi-Fi Smart Lock Touch a go and see if I can remove and return this junk.