Sannce 4CH 1080P HD POE Security System NVR N44SU

Just dishonest – Did not read reviews first should have known better I've written enough. Had to upgrade a damaged NVR purchased in 2016. Accidentally ordered wrong part. $160 Sannce REFUSE to exchange it for the correct part insisting I buy new cameras. Absolutely AVOID any contact with this dishonest company that deprives the ATO of revenue and ignores ACCC consumer rights.

AVOID AT ALL COSTS, TOTAL RUBBISH – Absolute rip off, brand new system from the box and only 1 channel will record, absolutely no customer support, once they get your money that's the last you will hear of them.

DO NOT BUY! Product damaged and company would not replace – DO NOT BUY SANNCE!! I ordered a rather expensive Sannce security system. After setting up, I could not get the hard drive to work or record. I contacted Sannce and they confirmed my hard drive was faulty on arrival but they refused to replace it because it had been 30 days, but the system is so outdated and complicated its near impossible to get… Read more

it set up within 30 days. They told me I would have to pay more money to get a replacement system. Now I'm stuck with this security system that does not work and have no choice but to pay more money to get it working. DO NOT BUY! Search for a better brand. After spending around $800 I was told I needed to pay extra money for cheaper/lower quality replacement system.

They don't honor their warranties – My Unit completely failed after only 9 months of operation. It was brand new when I bought it and came with 12 Months warranty (Also stated on the SANNCE website). https://www.sanncestore.com/warranty After trouble shooting with their support people and acknowledging the product was completely dead they claimed it was no longer under warranty and… Read more

now refuse to respond to any emails or phone calls. DO NOT BUY PRODUCTS from SANNCE or ANNKE! THE PRODUCTS ARE RUBBISH AND WARRANTIES ARE WORTHLESS.

Sannce - rip-off scam – Sannce advertise a 3 year warranty but only offer a 3 month warranty. Their products are poorly manufactured and they offer no support. Avoid this brand they are rip-off merchants.

Avoid – The CCTV failed 18 months after I installed it. The reason I chose their product over others was the “3 year warranty”. What they fail to mention anywhere in their advertising is that the 3 year warranty is nonsense. The warranty is 1 year and they give you a discount on a replacement for the other 2 years. The discount they offered me was $2.… Read more

That’s insulting! Their customers service is unhelpful and idiotic. I also had an issue with one of the cameras which I emailed them about 4 times and never received a reply. Avoid them.

SANNCE 5in1 1080P HDMI 8CH DVR CCTV HD Video Recorder – I had exactly the same experience with Sannce/Annke as DIY74. My DVR failed after only 6 months and the only solution Sannce could come up with was to ask me to purchase a new one. Disgusting customer service. I would not recommend this company to anyone. My previous system was an Annke and this lasted two years. Not great, but for the price I… Read more

could accept this, but 6 months is a bit much, especially as I classed myself as a loyal customer. Do not buy, avoid Sannce/Annke. Each email starts we are very sorry for the inconvenience, but then offers no resolution.

DO NOT BUY SANNCE – Honestly, I would give negative stars if I could. Having changed phones, I forgot my password so I did a factory reset on the product as instructed by their FAQ and the technical support staff and still was not able to connect. They refused to send a replacement saying the only option was to buy a replacement. Basically it's a single use product… Read more

if you decide to move homes or change IP. Technical support couldn't even diagnose the issue. DO NOT BUY! You buy a cheap product, you get a cheap product.