Sash Photography

Unprofessional and hopeless (Took deposit and never provided a service) – [name removed] = unprofessional. Please don’t waste your time and go elsewhere. I paid a deposit of $150 to book a newborn session with NRMA on 27 November, 2017 and come the day of the shoot she cancelled on me a couple hours before. As it was not possible for me to reschedule within her recommend age of shooting newborns she agreed to refund the deposit out of ‘goodwill’ in 7 business days despite her contract stating ‘no refunds’.

As time went by, weeks and months later I had to keep following up the refund and the way she spoke/replied to me was disgustingly rude. It is now end of FEBRUARY and I’ve heard excuse after excuse. NSW Fair Trading are now involved and have assisted me in the process of receiving my money back. According to them, she has been ignoring/dodging calls and I’m legally entitled to a refund as she cancelled on me and hadn’t provided a service. Now taking her to tribunal