Scanpan Non-Stick

Expensive but the non stick doesn't last long and blame it on carbon built up – Expensive pan but the non stick doesn't last long. When I raise the concern with the warranty team. They claimed it was carbon built up. Send it back for assessment and they would not honour the warranty. Said it was carbon built up. They returned back the faulty pan and came back with 2 deep scratches. Show details

The reviews on here seem pretty skewed and unreliable – Seems like most people just haven't used theirs properly? My mum has been using her scanpan for like 15 years lol. Honestly I have to admit it is only nonstick now because it is so encrusted with that black stuff can you get with cast iron. Wanted to give 4 stars as I'm going in tomorrow to buy another 28cm one for my mum, from what I can tell,… Read more ·  3

the nonstick layer doesn't seem to be coated but appears to be actually part of the pan material itself?

Scanpan are truely nonstick and great service – Our pans had lost the nonstick after 14 months and I wasn’t happy BUT after actually reading their website instructions I did use a nylon scrubber and got the carbon build up off and I can say they’re as good as new. Steven who I dealt with from service was all over my initial complaint and after sending photos etc he got warranties involved,… Read more ·  1

though they’re not required. So I say to all who are complaining, the pans do actually need to have the carbon build up removed to operate effectively which I used a nylon scrubber to sort and wasn’t gentle, anyway great product and even better service. I’ve added a before vid where pan was no longer nonstick and another where after removing carbon build up works sweet as again.

SCANPAN AFTER SALES WARRANTY ISSUES VERY POORLY HANDLED – Stew pot SCANPAN purchased brand new. Costing on the outside wearing off. Inside is fine. SHELDON AND HAMMOND importers of the product will not accept product fault. DO NOT BUY SCANPAN. Why offer warranty? I am taking this matter to fair trading.only way to go. I only use Scanpans. Over the years the product is getting worse.

Scanpan Non-Stick stew/ stock pot / customer service review – I am not satisfied with the product or the customer service I have received. I have had issues with the non-stick coating on the stock pot I purchased. After less than 8 months, food is getting stuck to the pan, despite it being advertised as ‘non-stick’. I contacted customer service and received a standardised response about how there is… Read more

carbon build up on the pan. I was sent a 16 page user guide where I was directed to clean according to the instructions.

I did try deep cleaning and decarbonising the pan several times before contacting customer service. However, it does not remedy the issue. The food still sticks to the pan after cooking, and remains difficult to clean. I am disappointed with the quality of the product, as it is marketed as being ‘easy to clean’. Requiring the user to follow a lengthy cleaning process is not ‘easy to clean’.

I have had numerous non-stick pans in the past and I have cleaned them all in the same way. I understand that they are made to last about 3 years, however, the non-stick coating on this pan has not even lasted 8 months. I do not recommend purchasing any non-stick product from Scanpan. There is no accountability for defective products and it is difficult to communicate with standardised customer service responses

Everything sticks and hard to clean – We also bought our first scanpan, about 12 months ago - a chefs pan with ceramic titanium coating however it does not perform as a non stick pan when used as one occasionally. Hence it rarely gets used now because of the hassle to clean it. Everything sticks and the surface and it cannot be cleaned easily without scrubbing. It also has dark… Read more

blotches of colour on the cooking surface. Is this normal? As a comparison to our Circulon hard adonised frying pan which cooks perfectly and cleans easily. Are we doing something wrong?

Scanpan Haptiq pans - 18 months old and everything sticks – Super disappointed as these are NOT inexpensive pans. I bought a chef's pan and a fry pan, impressed with the 10 year warranty. At first they were brilliant and beautiful and we loved them (apart from the weight). I was particularly impressed with because they seemed so durable We use them 5-6 times/week and take care of them. When the nonstick… Read more

surface failed a few months ago I contacted Scanpan who asked for photos and assessed my pans as having "carbon buildup", which meant I was ineligible for warranty. Assuming I do have carbon buildup, why is this happening? Why can these pans not be cleaned using the same method as other cookware? I was provided with instructions for restoring the surface, which I've followed many times over the last few months with no improvement. Scanpan say it's user error so no warranty claim is valid, however if a product claims to be nonstick/easy care but needs a special lengthy cleaning process after every clean, is it really fit for purpose? I want to eat my meal while it's hot, not spend time cleaning pans etc

A nightmare to clean – Carefully followed lengthy instructions, water drop, oil greasing, mostly temperature vontrols throughout...awful sticking and still trying to clean! Bought thru Catch. Show details

Waste of money – Lucky I got this on sale because if I paid full price I would be super peeved. Everything I cooked got stuck and there would be carbon build up. A nightmare to clean. Too many don'ts with this pan. Cooking in a pan should not be this complicated. Show details

Useless Pan and infuriating service – Bought the pan for $150 two years ago. Everything stuck to it from the first time we used it. Returned it twice and kept getting the the standard "It's your fault, not ours" response. We did everything they said to do and it was still useless. We have two other non-stick frypans and they work fine. We strongly recommend you buy any other brand (most of which cost a lot less). Show details

The induction plate coming away from the frying pan – DO NOT buy their product expecting it to last - less than a year old and it has failed, their warranty isn't worth the paper its written on. "Looking at your photos, the condition of your pan is consistent with the pan having been exposed to excessive high heat – likely the boost or surge setting on an induction stove top. This excessive high heat… Read more

has caused the induction plate to warp and come away from the base of the pan. Overheating of a pan is user error and not a manufacturing fault"

Not worth the money – Very disappointing that they rave on about how amazing they are and even on the first use they're crap. Everything sticks, they discolour and incredibly hard to clean Show details

Absolute Garbage – This product is a scam. This is not a non stick product, it is absolute rubbish. I never could be bothered to write a review but this company is a disgrace. The administration of the warranty in Australia is conducted by [Name Removed] and [Name Removed]. They are well aware of the defective nature of the product and do not honour the warranty… Read more

claims made. Scanpan are no longer stocked is reputable stores due to their poor claims of being decent cookware. They are a disgraceful company and should not be in business. Expensive mistake. Buyers be aware, you are better off with a $20 pan from Woolworths. Their name should be Scampan not Scanpan. Avoid all items from this company.

Amazing warranty service – A kind friend made us a meal in her classic Scanpan Roasting Pan. Unfortunately I put it in the dishwasher (as I do with mine and never have a problem) and the non stick bubbled. This was going to be a very expensive meal! Fortunately I was able to contact the warranty team and they very kindly and quickly helped me out. So grateful. I already loved Scanpan cookware, now I love it even more! Show details

Will last 18 months if you are lucky – I bought these with the promise of long lasting pans from a good brand with a non stick coating that was not bad for my health. I bought the: Scanpan HaptIQ Chef Pan 32cm Scanpan HaptIQ Saucepan 20cm/3.5L Scanpan HaptIQ Frypan 20cm Scanpan HaptIQ Frypan 26cm All of them with the exception of the 20cm pan have now lost their non stick coating… Read more

and food sticks to them every time.

I did use a metal spatula with one of them (which is apparently fine) which did scratch the pan. So don't recommend that as you will get even less use of the pan. The other were all used with a silicone spatula at a reasonable heat, no dishwasher. Took very good care of them

A wok that is worth $500 ? – edit: mine si the scanpan stratanium, top of the line with special non stick coating (which is textured). it was bought in a department store so isnt a cheap knock off bought at markets (a common issue if yours blistered soon after purchase it might be a fake) Update to review: now 5 years old. eventually some brownish carbon deposits were… Read more

forming on the bottom half of the pan from continual use and a fair bit of high heat cooking. So I recently put a dishwashing tablet in the pan and simmered it in a LOT of water for some hours to see if the deposits would come off. And after a while, yes they did. So it actually brought the surface back almost 100% to new, which was quite impressive. So I can happily report that after 5 years it still was good as new so so far so good. yes, $500 may well be very good value if it lasts for a very, very long time like this, PERFOMRNG AS NEW.

Original review: Had it for one year on gas and it's still "as new", despite weekly use. At first I found it heavy but that makes it more stable when stirring , and the usually thick and slightly rough textured (PFOA free) non stick coating seems to increase the surface area and heat exchange . .. Perfectly non stick. And the surface seems - as they coaom- much tighter than my other no stick pans. I really the wok and just looked up the handle. It's bakelight and oven safe. Survives dishwasher perfectly well after about 100 cycles. Used on gas stove. Best wok I've had in 30 years. Having tried both traditional thin metal ones and most recently wore out a KitchenAid one after 5 years (the coating seemed fairly ordinary on that one).

On Scanpan Australian website the price is listed as RRP: $479.01 discounted to $289.00 ((this is August 2022)) SKU:17248

So, Shop around I've seen it for 199....

+ Massive size + Stable and fits perfectly in the wok attachment on Electrolux gas cooktop + Really durable non stick coating + Really even heat

- a bit heavy (but stable) - price varies widely

Recommended if you're looking for durable non stick and live to fill a big wok!

In theory I am against disposable pans with a 5 year life span, so for pans other than wok, I am now looking for a cast iron pan for griddle ( where nonstick is just going off at high temps anyway) and for an omelette pan (I am reanimating my cast iron staub for that).

Paid top dollar for a product which lasted 1 year and Warranty blame it on carbon build up – I paid almost $200 for Scanpan HaptIQ non stick 2.5L pot thinking that it was going to last me years. Fast forward to 1 year after my purchase, I am stuck with a pan that has essentially became a stick pan. I wrote to the Warranty Team and guess what was I told? It was due to carbon build up and my mistake for not cleaning it correctly from the… Read more

start. Now I am not sure what special methods are required to clean this pot but I am pretty sure it was cleaning thoroughly using a sponge and plenty of detergent from day dot. As it is due to carbon build up, Warranty does not cover this so now I am stuck with a crappy $200 standard pot.

So beware of the so called 10 years warranty which I thought would be a peace of mind. There appears to be plenty of exclusions and I have just heard this from other friends as well and a few of them have said to avoid these so called high end brands as you are just paying for the brand and so called warranty which at the end just burns you.

From now on, I am staying clear from Scanpans. It is NOT worth the money for such poor quality products.

Garbage pot – Have had this pot for less than 3 months and I have only cooked grits in it on low to medium heat using a gas range. I have not used any propellant spray oils and have only used silicone utensils with this pot. It has 2 spots that the non stick has worn off exposing the user to PTFE’s and aluminum. At time of purchase, I did not know that the… Read more

pot’s non stick surface is made of PTFE’s. SCANPAN states that this is harmless but yet if you do your own research you will see that it is indeed harmful to one’s health and that Scanpan’s claim is false. This pot is a waste of nearly $150. Do not buy this or any of Scanpan’s garbage or you may have to shuck out a few hundred more for a decent pot. Shame on cooking stores for selling this product.

So Easy – I purchased my ScanPan CTX 24 cm frypan from Everten online. The pan heats up very quickly, and I then turn the pan down to about a four on our induction cooker. Even at this low heat, the oil continues to sizzle. The pan is very non-stick but is only a month old; I believe that after a couple of years, I will have to scour the frypan with a nylon… Read more

scourer to keep the pan working effectively as a build-up may occur over the nonstick surface. At 1/2 price, the pan was still quite expensive, so I expect it to last many years. Happy so far.

Non Stick Doesnt Last Very Long – Had non stick classic pan and after only a few uses it is definitely not non stick. Not using on high heat but eggs stick tomatoes stick everything breaks up. Show details