Scanpan Stainless Steel

I purchased the Scanpan 3 piece impact stainless steel covered saucepans as well as the impact stainless steel 2 piece frypan set from Myer and after diligently and carefully following all cooking and cleaning instructions via Scanpan website my cookware is stained. Frypan inside surface is stained/dulled and the saucepan I used to boil water… Read more

using steamer insert has dulled/shows spots as in the photos attached. I contacted warranty support and mentioned the above to them including attempts to clean off the stains/spots with bi-carbonate soda paste as well as detergent & water in pan on stove method but neither has helped.They suggested using Bar Keepers Friend or gumption to remove the stains/spots but I aren’t sure I wish to do that as I have already tried the 2 other methods and that hasn’t helped as it is.It is like the stainless steel coating has worn off from the cookware exposing aluminium? I told them I want to return the cookware for a full refund and they told me they don’t directly handle refunds and told me to return the cookware to Myer and enquire about their refund policy? Anyhow I will see how I go. This website could be a lot more user friendly as it is ridiculously difficult to simply upload an image or even a copy of a receipt from an iPhone 14?? Anyhow I will try to upload images and copies of receipts later tonight from my computer.

Quality is poor, complete waste of money, health concerns about their manufacturing processes. I bought two saucepans. at first I thought they were great and then very quickly I had issues with both. The pans are coated they are not solid. On both pans the coating starts to come off, revealing a black interior? Why is the core black and what… Read more

is it? I was boiling water in the small saucepan and noticed silver flecks and the water was oily. I decided to toss out the water and noticed it was yellow! I have serious concerns not only about their quality but what we have been ingesting. I burn my hand badly on the handles. I've been using Scanpan for years, I recently replaced a couple of pieces and found food sticks to the bottom, even soup seems to burn. Also you can't clean them. As with other reviewers, brown stains are left on the cookware and part of the coating is pitting and chipping off to expose a black interior??. Reading the response from Scanpan for other reviewers they seem to be defending their poor quality. I thought I was buying stainless steel, but no it's aluminium which I don't use. Scanpan states that 'Did you know Scanpan’s cast aluminium lines are made with a recycled core? We source our recycled aluminium alloy from facilities in Norway and Sweden, who recycle scrap metals from soda cans, license plates, and other aluminium products that would otherwise end up in a landfill. 100% of the aluminium in our cookware is recycled!' License plates are exposed to toxic exhaust fumes and chemicals. Recycled materials are great but not for cookware that is heated and any chemicals can be leached into your food. Considering how customer service dismisses customer feedback I can only imagine how the team treat the production team that raise health concerns about their manufacturing processes.

Season your stainless steel wok before using it! – I'm a first time stainless steel wok user. I've relied on my Tefal non-stick wok for almost few years now but the coating started to come off. I also got to know that it's not safe to continue using non-stick pans when the coat starts to peel off. For that reason I went to look for a light, durable stainless steel wok. Most woks were heavy and I… Read more ·  1

don't really have strong hands. My only concern with stainless steel pans/woks is the absence of the non-stick coating would make the food get stuck on the pan, and I'm not a big fan of spending hours scrubbing the pan after spending time cooking!

So after lots of research, I bought Scanpan Impact Wok Without Lid, 32cm. I chose the version without lid because my Tefal wok came with a 32cm glass lid and it fitted perfectly with my Scanpan wok. During my research I found out from product reviews where some buyers complained about food sticking on the pan/wok. I was worried, but I found out that by seasoning the wok before your first use, it actually creates an "invisible" non-stick coating. That doesn't mean you should omit oil when cooking. Seasoning the pan removes the chemical used to create the product which is a main contributor to food sticking to the pan. It's important to remove those chemicals by seasoning it. When cooking (after seasoning the pan), I used little oil (classic cooking olive oil/vegetable oil) and set the heat to medium. I found a useful video that shows how to season a stainless steel pan (link below for the benefit of others) and followed the exact steps.

The wok itself (I have the same wok used in the video) was very light and easy to handle. Cleaning is easy if you season them well before first use. One gripe I have is, the heat doesn't distribute all around the wok, it stays at the bottom - not so good if you're looking to cook your food with even heating. I find the no-drip rim design is hazardous because it's sharp, so if you're not careful you could potentially get cut while hand-washing it (hence the reason why I took a star from the rating). Otherwise, it's now my go-to utensil for everything in the kitchen!

This review is to help others make a decision BEFORE buying Scanpan. For mother's day 2025, my husband purchased a set of Scanpan Impact. We should have read reviews before buying. It is a waste of money. On the very first use of one of the saucepans and the fry pan, both were left with marks that do not come off. We followed Scanpan's… Read more

instructions for how to use the cookware, and the instructions for cleaning, however the cookware is left with marks that we cannot remove. I've always been careful with cooking with the gas flame under the stainless-steel pans, and even with my less expensive cook wares, I've never had the issues that I have with Scanpan. I would not recommend this product to anyone. It's expensive and it seems the stainless-steel is of very poor quality. I contacted Scanpan, emailed the warranty team with the receipt and photos, and the response was insulting, suggesting that I had incorrectly used my cookware. I've been cooking for over 40 years, and I know how to use stainless steel pans. I suggest purchasing other brands.

We bought Scanpan impact 10 piece set yesterday and used it Frist time this morning, using the pan only for breakfast, and see the attached pics. We saw the similar reviews online but after buying it unfortunately so we could not change our mind. Not sure if we can return it as this does not meet our expectations. Show details

Scanpan Coppernox - Not worth it! – Purchased full set of Scanpan Coppernox to repalce 12 year old Scanpan CTX. What a disappointment. The copper band discolours and pits, and the lids have such sharp lips on the underneath that I have sliced my finger tips. I was given the email address of manufacturer to contact, but no response was ever received.

I agree with the other reviews in that on the first use of my frypans, they discoloured and have a burnt like residue (even though I never left them and had the gas on low). So disappointing and also wished I had read more reviews to be forewarned against buying them. We are in our late 60s and bought a whole new set thinking they would last us a long time but we cant afford to replace them. Show details

SCAMpan – Absolute SCAMpan. Boiling water for my tea on low to medium heat (because I don’t want to damage it) and after the first use there was a brown pot hole and after the third use on another pan I think I’m looking at the aluminium already. Appears like the 1 ply stainless layer has dissolved in patches and now aluminium could possibly be leaching through. Instead of “fast fashion”, it’s “fast cookware”! What an environmental disgrace/heath disgrace.

OK (just...)... but... not a patch on Australian made Raco of 30-50 years ago! – I recently updated my electric cook top to an induction unit and my FABULOUS Raco cookware of approx. 40 years of age (still going strong, yes, some of the knobs and handles replaced along the way...) was not induction suitable, ... SO... I decided to splash out on a ten piece scanpan box set... yes, they appear to work... but, overall very… Read more

disappointed with their lack of design features and performance! Namely (unlike my Aust. made Raco of yesteryear) rivets are used which create lumps/bumps inside the pot surface that "catch" the spoon/implement used to "dish-out" scrape the side of the pot (Raco had externally welded fixings that did not interfere with the inside of the pot). Next, The scanpan pot handles are poorly shaped (thin and concave) and allow the pot to slip/spin when draining over the sink. (Old Raco, were fine in this regard). Scanpan lids, three problems: 1) After prolonged slow boiling, the metal handle does get too hot to safely handle. 2) NO VENT (unlike Raco) which allows the pot to leak liquid (condensate) to the outside of the pot during said "long, slow boil". This is dangerous and makes a mess. 3) The inside shape of the lid (outer edge) holds the condensate... when lifting the lid away from a hot pot, it will drop liquid everywhere unless you tip and drain back into the pot first.!

What a shame that these products today are not made anywhere near as well, as decades ago!!! :(( The sad demise of Australian manufacturing! (... we make so little in Australia these days!) (The uploaded pic has the box set at bottom RHS $395.00)

Overall assessment: A DESIGN FAIL! (... when it should be so easy to get these things right in the first place!) BTW: my induction cooktop works really well! Very happy with THIS choice!

Scanpan Axis - poor quality control and inspectionion – Just received and unboxed the Scanpan Axis Dutch Oven. A cursory inspection found dents and scratches on the lid and inside the pan, with a small pin sized indentation at the bottom of the pan, which indicates very poor quality control for a utensil which cost me NZ $ 200. Will add to this review once I start using it. Update:The advertised… Read more

weight of this product is 3.47 kgs, which should give good thermal mass. I have weighed it and found it to be only 3.031 ,kgs a good half a kilo (430 gms) short with the glass lid included, and 2.275 without the lid. This is false and misleading advertisement. See attached photos. The top rim that is supposed to be sealed to insulate the different layer was found missing on parts of the rim . One can clearly see the copper laminate. Over time any acidic food cooked in this vessel is likely to corrode the copper over time and eat into the Lamination. Will ring Sheldon and Hammond NZ and update with their response. UPDATE Sheldon and Hammond NZ inspected the dutch oven and readily admitted that there were numerous manufacturing defects. This piece was sent to their Australian warehouse for a replacement,with a new one after being inspected at the warehouse for defects. I did not hear back from them for a couple of days, so I rang them in Australia and was told that on inspection every single piece in their warehouse was defective, and they would have to wait till the problem was rectified at the factory. They offered to refund, and have refunded the full purchase amount.

High-quality stainless cookware – Good quality cookware, even heat and easy to clean. Most of the reviews here don’t seem to know how to use stainless steel cookware. The scan pan is an excellent option, I have saucepans and a frying pan and they have all performed admirably. Show details ·  1

Don’t waste your money!! – Do not waste your money! We purchased a set of Scanpan Impact pots and pans and are extremely disappointed and can’t use them. They are IMPOSSIBLE to clean and one of the pots has rusted after literally one use! After each use with the pots and pans I have to boil lemon juice in them to get the residue off then scrub realllly well to get them… Read more

clean again. I have read the instructions over and over again wondering if I miss something and nope, we definitely aren’t missing anything. My husband is a chef and can’t stand them either. It’s really frustrating that we’ve wasted our time and money on these thinking that we were treating ourselves but all we’ve done is make life more difficult! Oh and one of the pans came with a huge dent in the bottom of it and in the lid but there was no damage to the packaging so it has to have happened in the factory. It was a nightmare to get sorted and also took forever to get a replacement!

Pan leak through rivets – I am looking to buy a set of induction pans I asked my son how the Scanpan 6 piece set I bought him and partner was going. I was disappointed to learn that theirs leaks liquid through the rivets. I understand the 2 pans were replaced but the new ones are doing the same. Does this still occur has this fault been fixed in newer pans please Show details

Don’t waste your money on ScamPan – So I splashed out and bought a Scampan 32cm Impact Covered Chef Pan. My other stainless pots are KMart or Supermarket brands but non of those shops do such a big pan so I dug deep and bought a ‘real’ pot. The box proudly proclaimed Denmark with a prominent Danish flag. My thinking was that this very expensive pan was forged by the Norse gods in… Read more

the halls of Valhalla. Actually it is made in China like all my other pots, but I suspect it is made from the cheap brands melted down rejects. The stainless steel marks very easily and after one use looks battered…..my cheap KMart pots are still gleaming after many years. When I complained to ScamPan they gaslit me and said it was all my fault. When I asked why my cheap pots didn’t exhibit the same issues they were silent. I sent them photos to confirm that 5 year old KMart pots looked better than their brand new pot. Scam Pan has sent me a replacement…..I will re-gift it to someone I really dislike.

Poor materials and design – Purchased from Myer 4 weeks ago, the pan has been used on 4 occasions. On first use one side of the pan tarnished quite badly, as disappointing as this was it was just aesthetically disappointing…second use left the pan with some dark burn spots which now appear to be permanent. Third and fourth use have now left the pan with quite bad burned… Read more

patches which are raised on the surface of the pan and cannot be removed. I am very experienced, over 10 years of cooking with stainless steel cookware, I know how to use correct and regulated temperature plus the soaking and cleaning required to keep them in optimal condition. I can only assume the temperature of the Scanpan is not even across the cooking surface, this is very important with a Wok due to cooking methods required when using. I have soaked and cleaned multiple times, used bicarbonate as suggested without success, cookware should not be this time consuming to clean and maintain. The pan appears to be very well made and sturdy, however it is let down by it’s design and the materials used so unfortunately I need to replace it after only one month of use.

Great pots and pans – I've had my scanpan pots and frying pans for a few years now and have had no issues with the quality or use of the commercial or impact range. My only issue is the handles filling up with water when used in the dishwasher. It's annoying so go the solid handles not the hollow tube type. I had to laugh at some of the reviews here because clearly… Read more ·  1

they're user error! I use my pans daily and they're all unmarked and working as intended.

I especially laughed at the review where the person is bothering the ombudsman about the poor customer service when clearly the company was trying their best to replace the product. She thinks she's going to win some challenge when in reality, the ombudsman will tell her that the company has followed the COM law agreements. Some people just have no idea and are trouble makers. Clearly she's trying to cash in because she didn't want her present.

I'd have no issue buying scanpan again.