Biggest load of crap on the market
My experience is exactly the same as the other reviews. I am just very sorry that I did not read them before I bought a winch and air compressor that both failed after 3 uses. Now they will not even respond about the warranty and my request for my money back. Do NOT deal with them. You will regret it.
Purchased in February 2021 for $499.00.
Not up to the task
Agree with everything in the first review. Mine lasted nearly 3 uses. Product support is near zero. Very frustrating as the part I need probably costs around a dollar but with no help from the supplier I'm left with an expensive anchor.
Caveat emptor ... NOT as advertised! Service and support leaves a lot to be desired.
The item failed upon second use. The vendor had the purchaser spend over 5 hours working on the item trying to repair it and did not want to pay for the repairs. The vendor did not make any efforts at all to respond with any urgency, no phone contact (all done via emails over approximately 5 weeks), no express postage solutions, no exchange offer and no refund offered thus far. The company does not receive phone calls, they advertise a phone number and will take calls related to sales but no service or support via telephone. I now am over out ...of pocket for; $600, 5 hours of workshop labour + parts and all I have is a broken air compressor. Their website allows you to write a review, furthermore, it advertises as a rating of 5 out of 5 stars, which is misleading as I wrote a one star review! hmmmm.... this is clearly and plainly false and misleading advertising. I'm writing this to help prevent others from the same experience, good luck to you.
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Questions & Answers
Hey Billy did you ever get the issue resolved?
Hi Nathan, I had to get Fair Trading involved to get my refund and postage costs covered, it was not a pleasant experience but I did get fully refunded eventually.
Thats not much chop. You can understand a certain % failing in anything mass produced but you gotta back up your product if it fails. I might spend the extra on an ARB one.
What did you end up getting to replace it?
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