Customer service is abysmal.
Had a suite of Siemens ovens and warming drawer installed in new kitchen in 2017. The microwave function died in 2019 and was repaired under warranty.....eventually.
Microwave function died again in December 2020 and had difficulty getting Siemens to respond while they contemplated their strategy eventually deciding late January after repeated phone calls to replace the unit but with the replacement being the current model with a different appearance which would spoil our suite.
Accepted their offer of also replacing the pyrolytic oven at a discount but have not heard from them in the last 2 weeks.
2 months and still no resolution equals very poor service in my mind
Good but NO
This is probably the best performing oven I've ever used, that I would NEVER buy.
Currently living in a house with a full Siemens suite, 3 Siemens ovens, one with microwave, plate warmer, induction cooktop and dishwasher.
The ovens cook really, really, well. I love cooking pizza and these actually get hot enough to get a really nice base, which most ovens struggle to achieve (IMHO). The '4D hot air' mode cooks really evenly, top and bottom shelf. I've never liked induction but this cooktop is really good. Performance is great.
But, they ...are as annoying as hell. They all beep. A lot. The microwave gives a series of 3 loud beeps to let you know it is done, and repeats that 8 more times. The dishwasher gives a series of long slow beeps, which stop, and then repeat again some minutes later. I don't know how many times this happens, I've never been able to sit through without being annoyed, and going to open it. Don't put the dishwasher on at night if you are a light sleeper. You'll be getting up to pander to your appliances.
- iQ700 CS658GRS1B (Steam Oven)
- Verified purchase
Loving the steam oven
This is the first steam oven I have owned and I am really liking some of the features available. I have used the steam function many times steaming veggies, fish, dumplings and more. When reheating food I have found adding the steam doesn't dry the food out. I have yet to use some of the options on the menu (there are lots to choose from) but have mostly been successful with what I have tried, there are times I have needed to extend the cooking but that hasn't been anything too major. Anytime when using the steam function you do need to use the drying function afterwards, nothing too major but something to be mindful of. This is a smaller oven so I also like that don't have to heat a large oven for small items.
Purchased in February 2019.
- iQ700 HS858GXB6B (Combi Steam Oven)
- Verified purchase
Even Cooking..Perfect steam
Submitting my review after 6 months of usage.
Cooking is always even with useful functions and many menu options to choose from.
Rapid heat is being extremely useful and used most of the times.
Steam cooking is awesome.
App not available in Australian app store
Racks and rails are not dishwasher safe
Fiddly controls and uneven baking
I have used this oven for over three years and can honestly say it is the worst oven I have ever had. The oven is uneven, I just cooked a batch of fairy cakes and the front row were undercooked while the bag row were bordering on burnt. There is only one oven tray which means I have to cook the cakes in batches. There are a pile of big clunky metal trays which came with the oven which sit in the bottom of the oven and take up space. I did ring up to try to buy a new tray but it was prohibitively expensive. Very unhappy with this oven.
Miele exploding oven door forced us to purchase a new oven - so, so happy with our new Siemens
The oven has many highlights. Love how quickly the oven preheats. Food is heated and cooked evenly. The design of the oven fits in perfectly with the appliances around it. It is easy to keep clean.
Purchased in May 2019 at Winnings, Crows Nest, NSW.
Just Love my new Oven
This oven looks so stylish and modern. It is so easy to use, cooks to perfection. It’s easy to keep clean and easy to operate. I would say this is the best Oven I have ever owned. I also purchased the combination Oven which is equally as good. So pleased I chose the Siemens brand.
Purchased in September 2018.
- iQ700 HR676G8S2A (with pulseSteam)
- Verified purchase
A fantastic oven and pyrolytic cleaning is a dream
This oven was bought July 2018, just 18 months after a regretful on-line purchase, which taught us to properly research what features we wanted, make a list of "must haves", identify makes/models that fitted our list, and visit a showroom to properly inspect each model with the XL printout in hand.
We narrowed the search down to 4 brands/models, and after an hour of checking the others out, we finally looked at the Siemens range. Adrian at Winning Appliances was incredibly professional, knowledgeable and understanding of what we were looking f...or within our budget. We had not even considered this model because it was out of our price range, however as the floor model was about to be replaced he offered it at an awesome price so we jumped at it. The performance of the oven has been beyond our expectations. It's used 3-5 times a week and we do a full pyro clean every 2 months, which brings up the interior almost like new. Things we love about it ... the smooth ball-bearing rails, the easy-to-clean trays (I clean them manually, not in the pyro cycle), the soft-close door, the 1deg C temp adjustment below 100C, the easy to navigate menu system, that it is able to keep the correct time (!), the interior light is at the front so you can easily see what's happening ... the list goes on. We've used the steam function a few times but our style of cooking doesn't really lend itself to using steam, we think. That might change after we go to a cooking demo. It's been almost 12 months and frankly we haven't felt the need to attend a demo as the oven's performance has been so good and we are always delighted with the results.
mums best friend
LOVE my steamer - we got rid of the microwave because we didn't have the room but also don't like the idea of microwaves. We can do EVERYTHING with this steamer - defrost or reheat food and steam baby food so easily and quickly.
Purchased in February 2018.
- iQ700 HM876G2B6A (with microwave)
- Verified purchase
It's an oven...it cooks things.
Seriously...there is really not much to say about the functionality of an oven. We bought it (along with its steam version sibling) as part of a kitchen renovation. It does everything its supposed to and is controlled by a large rotary knob that is used to select the myriad types of cooking you will be doing. With this control, heat can be directed around your cooking in numerous ways including whether fan force is required. I have certainly never found an issue with how it cooks. There are even settings for “Plate Warming” and “Pizza” along wi...th all the others. It has a pyrolytic function for cleaning but being only a few moths old, I haven't found the need to use it (any messy cooking is contained in oven bags). It has a quality feeling build (as it should for the price), soft touch closing door and comes with a confidence inspiring five year warranty. It has pleasant audible tones when starting and completing cooking and (as the title says), “It cooks things”. There is really not much more to say about it except.... There are two somewhat annoying issues that are going to cause me to drop it from a five star rating to a four. Annoying issue 1. It's a WiFi enabled oven....except it's not. Not in this country. When we attempted to enable its WiFi capabilities (we are a “techy” household), we found it required a phone app. However, the phone app is only available in certain regions and Australia is (at time of writing) not one of them. No app....no WiFi capability. I contacted Bosch (who handle Siemens in Australia). The customer support rep I spoke to wasn't even aware any of their ovens had WiFi ability. (The related steam oven we bought also has the WifI enabled sticker on it.) After being referred elsewhere, a Bosch representative confirmed that there would be no app available in 2019 and no plans at this stage for introduction anytime. I have referred this to our local consumer organisation as they agreed customers should be informed before purchase. It's not a deal breaker for us but it's not right to be selling an item with feature that cannot be used in this country. Annoying issue 2. We get power blackouts which require you to reset date and time on the oven. Date resetting isn't too bad but to reset the time requires you to turn the knob constantly as you progress in one minute increments. This can require around three or more minutes of constant knob twirling. First world problem I hear you say? Yes...but wait to you have to do it each time the power resets. How much harder would it have been for Siemens to make it so it goes to five or more minute intervals like every other device with a similar system?
Cooks well but difficult to remove door panels for cleaning.
The oven works very well cooks to perfection, controls are easy to use the 4D mode is excellent. A few crumbs have fallen between the door panels and we are finding it impossible to remove the door panels to clean. We followed the instructions in the book but still cannot remove the panels.
- iQ700 HN678G4S1B (with microwave & pulseSteam)
- Verified purchase
Brilliant oven + microwave
This is the most advanced oven I've ever used. Very easy to use. Did came down to AEG vs Siemens for us, but Siemens seems to be a better built quality, the door felt much more solid. Was it worth the price? Too early to tell, but baking results are brilliant so far.
UPDATE 27 March 2019:
6 months later, I have to update the review from 5 stars to 3 stars. The oven, when it works, it's brilliant. But it has not work 100% since I got it, I discovered the self cleaning function didn't work. I've had the service company 5 times (5 days) to fix (4...
Purchased in October 2018.
Siemens oven and service disgusting oven awful keeps breaking down when needing a service call takes
No totally disgusted with oven which keeps giving trouble service pathetic .... biggest mistake purchasing this oven !..... the computer front battle had broken down twice ..... to get some sought of service is absolutely impossible ... I blame Siemens and winnings for this lack of care .... could not make up my mind if I should purchase a Miele or this one A HUGE mistake .....
A superior Oven
This oven is a marvel. My wife adores the simple interface and the speed with which it can reach the desired heat. It is all digital and an easy touch usability. The 4D mode is something I have not seen in an oven before and I would certainly recommend it for anyone. Very happy with this model.
Amazing love my wall ovens!
Great wall Ovens, easy to use functions. Just turn the knob to scroll and choose options or touch screen. Some functions are preset if you don't want to do it manually. I love the 3 slide out shelfs, due to my back injury I did alot of research before purchasing these ovens. I can grab any casserole dish from the front and wont burn myself on the door because the shelf arms come all the way out as far as the door, so it protects you also. I love how they become a grill also and have the steam option to keep food moist when cooking. Very stylish...to look at, and customer service is awesome, they really look after you as I had to replace one oven. No hardship they asked me to try a few things first, when that didnt work they sent out the tradie to remove it, and they just ordered me a new one so within 2 weeks new oven in place. Happy customer.
High quality oven with Pyrolitic cleaning and 5 year warranty
Owned this oven now for two years. Cosmetically very modern and high quality appeal. Has worked flawlessly with no issues. Good range of heating/cooking options. The 4D hot air mode is a good all-rounder. Oven heats up very quickly. Cooking is even. The automatic cleaning is heaven, particularly after cooking a splattery, oily roast. Jif works well on the enamelled trays for any stains left behind. Soft close door is good. Improvements (Siemens, do you read these reviews?) include: buttons could be larger and more precise; round dial is OK but ...sometimes feels a bit wobbly; and timer works fine but I reckon usability could be improved. OK once you've worked it out, but one way is countdown timer to alarm and then switches oven off/the other way is countdown timer to alarm and NO oven switch off. The timer increments are different for both which can be confusing and fiddly. I have the oven installed at below-bench level because it was a retrofit. In a new kitchen I would definitely install it more towards eye-level as I think it would be easier to use and read the screen (probably like most other new ovens with a digital screen). Have not needed warranty support thankfully so I can't comment on Siemens service support. However the 5 year warranty is very reassuring. I had to deal with Miele for a dryer repair just after the 2 year warranty expired and that was not pleasant. Based on my experience I would definitely buy another Siemens oven.
Very disappointed in the cleanliness
I gave a 3 review only due to the ovens I purchased cook well. I purchased HB 673GOS1A and HR 676G8S2A My issue is the inside of both ovens mark , it is almost impossible to remove the marks. The self cleaning function is noisy has a very strong odour and does not clean. I have taken care when using the oven lining the trays yet it still comes out with marks. I have brought cleaners suggested by the Siemens representative when attending a cooking demonstration , unfortunately they did not help. My trays look like they are old yet only installed in December 2017. I would appreciate if I could be given a contact to take this further.
Absolutely LOVE my oven
I normally read Product Review to make a general assumption on a product and I find there are SO many bad reviews and not many good reviews. My motto has always been, give credit when credits due! I have had my oven for 2 years now...it gets used daily. I absolutely love it. I'm still learning all the functions on it. But the cooking is even, the telescopic rails are so helpful and the meal plans are great! Siemens are such a fine product without the Miele pricetag.
Recently we remodelled our kitchen and chose Siemens appliances . I brought the pigeon pair oven and also the combination steam oven. I am in love with both. This review is for the oven model listed above. The best feature in my opinion is the self clean option. This is the first oven I have owned with this feature and I have to say that I am now spoilt for life. The double glass doors mean no more scorched fingers or radiant heat loss into the kitchen area. Great in summer. There are 13 heat selections to choose from which means perfect food every time. Ultra sleek design. Easy to use. Heats up super quick
Cooks very well and fast
We bought this oven for pyro function but have yet to use it. Also got it since t's made in Germany and has a 5 year warranty. Compared to the one we had in our old apartment, this one is much much better. It's quite easy to use and has just the right functions for different cooking options. The best thing about it is how quick it cools the food and how quick it cools down. It appears to cook evenly depending on what you cook and how you do it. That is, you need to select the correct cooking setting. Our previous oven heated the room up so much...whereas this one cools down real quick and doesn't leave the room heated. Another plus is the soft close and the fact that you can touch the outside even when it's very hot in the inside. We haven't come across any issiws with cooking yet. Only issue we noticed from the beginning is that some Stains from cooking cannot be cleaned off the trays. Not sure if the pyro function would do the job but stain cannot be removed with washing and we don't want to scratch it.
Questions & Answers
We have a Siemens MB535A0S0B oven (product code 89041698), with removable rails. Can the rails and oven trays be cleaned in a dishwasher?
What are the differences between Siemens oven model HB875GDB1A & model HB875G8B1A? The only difference i can see in the online specs is the energy star rating being 4 stars for the G8B1A & 4.5 stars for the GDB1A...
Also do either or both models come with telescopic runners?
BSH Home AppliancesSiemens
Hi Rhianon H,
Thanks for the question regarding our Siemens HB875GDB1A & HB875G8B1A.
HB875GDB1A - has an energy rating of 4.5 star but does not come with telescopic rails. These will need to be purchased as an accessory.
HB875G8B1A - Has an energy rating of 4.0 star. Telescopic rails are included in this model.
If you need any more help, feel free to contact us on 1300 167 425.
Regards, Siemens Home Australia.
The panel that contains the water tray in our oven will not close what can we do ?
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