Sitting Pretty
4 reviews
I received my 16Inch medium halo extensions and the quality is extremely disappointing & thin. I paid $438.75 AUD with shipping to receive 80g of hair (that's $5.45 a single gram!). I’m really disappointed with this product. I paid a lot of money for it, and honestly, it feels like a joke. The ends of the hair are extremely thin. I understand that hair is naturally a bit thinner at the ends to make it look realistic, and I appreciate that concept, but this goes way beyond that. The thinness throughout the length is completely unrealistic and makes it very hard to blend with natural hair as the weight of the hair isnt distributed proactively. If this is the medium thickness and medium length on offer I can only imagine how appalling the thinnest option would be. As someone who regularly uses hair pieces due to health reasons, I’ve tried quite a few products over time. Unfortunately, this is the worst one I’ve tried so far. I specifically chose this brand because I wanted to support an Aussie small business, which makes the experience even more disappointing. To be fair, the shipping was good and the colour match is fine. However, the overall density of the hair is really poor and makes the product look cheap despite the high price. What makes the situation even more frustrating is the return policy. Even if the item hasn’t been worn and still has the return tag and net attached, they don’t accept refunds only exchanges. That’s pretty disappointing when the product itself doesn’t meet expectations.
Do not purchase from this store – Customer service is atrocious, and responses provided are generic and without looking into the situation! I do not recommend purchasing through this company!
T'was great quality and super fast – With the world saying shipping and products are taking longer so expect delays, this was not the case with Sitting Pretty. I was impressed with the quality, service and speed. And came with lots of extra attachments so I could easily customise without having to make modifications myself at home. Very impressed with the product and service. I highly recommend this brand.
Halo hair extension – After waiting a month to receive it, which was communicated on the website, I first got the halo in Medium but it had 3 problems: - It was too thick and heavy. - The wires are not knotted or finished correctly (like other competitors) so they poked into my head and were VERY uncomfortable, I could not wear it. - The halo was too wide for my head.
I contacted support and they tried to troubleshoot but of course I had tried everything. They said I could send it back for an exchange not a refund due to hygiene. What would the difference be since I had already tried it on? To me, there is no difference except for a refund they don't get to keep any money. Anyway, they did send me a fine one and refunded me the difference in price so of course, the following 2 problems remained: - The wires are not knotted correctly (like other competitors) so they poked into my head and was VERY uncomfortable, I could not wear it. - The halo was too wide for my head.
I replaced the wire with one I bought from a competitor so I solved that problem. But it was still too wide for my head, so I am trying to resell it.
I haven't tried to return it due to their "hygiene' policy.
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