Spacetalk Adventurer

Do not buy. Completely useless device. They keep taking money and won't allow me to cancel sim, watch tracking and calls doesn't work. Has caused us a huge amount of stress and money and despite multiple attempts we have made no progress towards resolving the issues I can't even remove my bank details so they keep taking more money. I'm going to ACCC now. Show details

The product does not perform as they advertise it will. The concept is great but the product is not meeting that vision. The software has bugs, between the watch and the app. The worse thing though is the customer service. Hands down one of the worst companies we’ve ever had to deal with. I have been sitting in a chain of over 60plus emails, with… Read more

over 12 different support people from the company, who do not listen to our concerns that we have had to explain over and over again. We simply want a refund for the watch we purchased direct from them, that never worked, and they have, without our consent, posted another watch to us to avoid refunding us. We have today submitted proof of emails and alerted the ACCC to their poor customer service. We have emailed from two different email address, for a manager to call us from Spacetalk to discuss this matter in detail and come up with a resolution but have been informed they don’t have telephone capabilities. They have also today asked for a proof of purchase which we made direct with them.

NEVER PURCHASE FROM THIS COMPANY. There are comparable products with better customer service out at there.

They changed the terms and conditions around the app, which means we can no longer gain half the functions we bought the watch for. I worked out after six months of paying for the app the Apple Watch would have been a better deal. It wouldn’t feel as cheap either.its not right to lock down all its abilities behind a subscription. Show details

The Spacetalk watch had all the features our family wanted, and I had friends who used them with few issues. However, we have had fault after fault after fault with our daughter’s device, and the most chaotic customer service I have ever received. … Read more

First the watch would not pair correctly, and would frequently lose service and connection. After much back-and-forth and me actually going to the office in my city in person, we received a replacement watch. This new one would not charge correctly. Again there was much frustrating back-and-forth with customer service and they again made it very difficult to get support. At this point I wrote a review on this site and suddenly a new charger appeared in my letterbox.

This did not resolve the issue unfortunately. The new device still does not charge, not pair, and for some reason keeps changing to the incorrect time (making school mode ineffective).

Again LOTS of back and forth, including instructions to do a complete factory reset- and now we cannot even “discover” the device.

I have at last been directed to send the watch to a repair centre interstate but again the customer service member wants to “close the case”!! The case is not closed, the issue is not resolved and I do not wish to explain all the issues to another new person for the fourth time.

Would not recommend. It would actually be easier just to give my 10yo a phone.

Love it! – Took a little bit to set up the first Spacetalk adventurer but once I figured that out the next setup was easy (we have 2 watches). This watch has been amazing. Easy for the kids to use, the app is easy for us too. Love that we can control which numbers can phone the kids and get notified when people outside that list try and make contact. I find… Read more ·  1

the GPS function really easy and the kids love checking their step count each day. The school mode function is great too as the kids are allowed the watch at school.

One of our kids is really active and the watch stood up to the challenge. Finally broke a screen after 2 years so have replaced with the new adventurer model as we wouldn’t be without the watch. New models are locked to the spacetalk network, so make sure you check out the plans on the website…. But it does use the Telstra network so should have pretty good coverage in most areas.

This watch is great – my child has been desperate to walk home from school and this watch was perfect to let that happen while not having to get a phone earlier then we wanted. It's well priced, easy to set up and easy to use.

Great quality kids smartwatch, very reliable GPS – Bought this for my son who is 8. Way too early for a smart phone, but he is having sleepovers with friends etc now. This watch has been a greta way to stay connected to him when he is away from home. It was very easy to setup and easy for him to use. He loves the chat feature the most. Show reply

First watch didn't work. 2nd watch would not show location properly. Compounded our frustration when the 2nd watch was stolen, so we couldn't track its location. Their customer service used a completely wrong name for me (in an email correspondance), and they're terribly slow to respond to any request for help, to the point where I've given up… Read more

waiting for them multiple times. I will never buy a Spacetalk product again, and I'll be telling anyone who'll listen to never buy one.

If I could ratevitba zero I would. I am not one to write reviews but this service is so shockingly terrible I feel I have to. O ahve purchased 2 space adventurer2 watches with sims and have paid the money fees and the watches WONT pair. Useless. Customer service is an ai char box that repeats the same advice even when you saybit hasn't worked. Save your money and your time. DO NOT BUY. Show details

Had the watch for a year. Worked okay for what we needed for. On 1 Jan watched stopped working. Spqcetalk customer service team is non existent. They do not respond to emails or messages on FB or insta only the AI system. They say someone will contact you in 24 hours and no one ever does. Show details

We bought this for a xmas present. Nearly two weeks later and we can't use it because they can't manage to fix ID set up issues on their end. Communication gas been awful. Show details

The Live Chat is awful. They send you instructions, but if the screenshots don't match what you see on the app - it's a complete dead end. We have paid for a watch and membership renewal and I am now ready to complain to Fair Trading Show details

We have had a spacetalk for almost four years for both our kids. They were wonderful. Then they brought in the new App!!! Since the recent update we will no longer be customers and will be looking for another smart watch to use for our primary aged kids. It’s a complete money grab, they have taken away most of the features we bought the watch for… Read more

in the first place, it’s unreliable contact, location and battery wise and it took over a month for customer service to help us re-connect to the new app only to find out all of the above issues once reconnected. STAY AWAY FROM THE SPACETALK WATCH AND COMPANY. You will be thankful you did.

Bought a new Spacetalk adventurer for my son. It came with a SIM card and I keep getting a message that sim cannot be verified. No number to contact to try and sort out. I have used a chat feature 3 times with no response. Very frustrating

This has to be the most frustratingly un-intuitive product I have ever purchased. We purchased the Adventurer (original 4G) for our 10 year old son Dec 2024. It took us weeks to get the watch set up and to pair it with the old app and have it working. My son was able to make and receive phone calls and send text messages. However the location… Read more

accuracy and updates were woeful and would just spin and spin and not return a location at all most of the time. I understand the disclaimer in the "limited warranty" states that location accuracy cannot be guaranteed, but it one of the main selling points of the device! You literally advertise that you can track your child with location updates! And now with the release of the new app, the entire thing has basically dropped out and will not reconnect. We cannot pair at all now, cannot receive messages, cannot connect at all. hundreds of dollars for a dead weight ugly chunky watch. The Spacetalk help/support is pretty much non-existent and I have literally sat with what are meant to be "LIVE" chats open for hours waiting for even a single reply from an agent, only to receive nothing. Then the following day I can see there was a shorty flurry late at night of "We are sorry for your problem" "Are you still experiencing your problem?" "Looks like you are no longer there so we are closing your chat case" No follow up, no contact number, terribly hard to reach. And all the support tips online are so incredibly convoluted and difficult and don't actually provide enough detail to solve the problem. They direct you to "Contact our chat support" and we do the above circle dance again. Will be raising a case with the Australian Consumer right commission as the cost of the watch surely warrants longer than a 6 month warranty, and the lack of functionality would certainly breach consumer legislation for expected performance.

This watch has lots of pros and cons, these are :- Edit April 4th, 2026 from 4 star to 2 star. Watch stopped working after less than a year, sent it back to Amazon for warranty. Cons - Short battery life needs daily charging - Bulky Unit - Not waterproof - Poor audio - Hard to write messages on it - App is over the top on notifications -… Read more

Painful to setup but one time at least. - Monthly subscription isnt cheap

Pros - Great Price - No Social media - Great alternative to an apple watch - Peace of mind for parents that your kid is safe - Can pick own phone provider but $6 a month for app.

Overall the good price and features make up for the cons of which there are a few.

If i could rate 0 star I'll do it the worst watch for you children the hall idea is to have some connections whit you children's and so far this watch is very hard to configured we bought one from optus shopping and from the first configuration the only person who can call my child is my wife no one of the others members of the family can call o… Read more

send messages to the wach, optus is just trying to avoid responsibility and the watch is just in the box doing nothing and we still have to pay the monthly payment for optus

Woeful! Bought 2 watches and stands. The first one diesel within days. The second one not long after. Took a week to get an response form customer service. With much back and forth we got the first one replaced. With the second one it's been weeks and literally hundreds of messages, emails, Facebook etc with no resolution. I have a watch in the… Read more

box that doesnt work. I'm now turning to the purchase method to try and get a refund for the paperweight. The watch that does work, is OK, it's not great but does an average job of what it's selling. Definitely not worth the risk. If something goes wrong (which judging by the reviews is frequent) you'll struggle to get any customer support. At this point it feels like they're deliberately messing with me, spending messages saying I took too long to reply or messaging at odd hours saying "are you still there?" A HARD, DO NOT RECCOMEND for this company.

Sim cover won't open – Only bought yesterday from Big W for a xmas present. I began setting it up, but can not open the sim cover to put in Sim card. Took to a phone shop for support they used many different tools could not open. I have already loaded $160 onto the sim. And being so close to xmas im worried my son wont have a xmas present. Does anyone know the customer… Read more

service number to call? I have emailed but no response. Has anyone else had issues opening the sim cover. I have taken off the arm bands for more room.

Don’t buy – I bought my son a space talk earlier this year. My son says that it is so delicate. it fell from his hand on the ground and not a single pixel works on the screen. It heats up very quickly and if you leave the watch on you wrist for 1 hour it will leave a red mark on your wrist. I do not recommend using this product, although it is very good idea for your child to have a mini phone on their wrist. Show details

Slow when working and ultimately died within a year – Its a great concept to enhance kids safety, but a flawed package. Even when working well the "locate me" function generally takes a few mins to update - this is in a suburban area with good mobile network. Even if you set the location updates to be 5 mins (which kills the battery), you don't get regular updates when checking on the app. The… Read more

safety features such as auto rejection/blocked messaging from unknown numbers work well. App is a little clunky but functional once you work it out.

Our package was originally posted without the advertised screen protectors - these things happen, customer service were pretty helpful and sent some out...however in the month or so they took to arrive my daughter accidentally broke the screen. Was only a very minor knock so if it is gorilla glass its not very tough! Spacetalk not interested in any goodwill repair and only offered a paid option at pretty much the price of a new watch. So she has lived with the crack since then.

11 months later watch has died completely. It won't turn on at all and just randomly buzzes. Its still in warranty but customer service are asking the same questions over and over and always take a few days to reply to each mail - feels like they are trying to drag it out past the 12 month mark but we'll see I guess.

Overall its a good idea but a bit fragile for younger kids and clunky enough that they probably won't be wearing it all the time anyway. Older kids wont be interested. My daughter is 11 now and has pretty much lost interest. Given the choice again I'd just get her an apple watch - It has the kids only feature now so still no phone needed, but comes with a much stronger support model and better engineering for around the same price.

Poor experience with Spacetalk adventure 2 – Don’t buy not worth the money , bought in April 2024 and by mistake my son jumped in a shallow <1metre pool and straight away took it off as remembered . The watch worked for a week and after that stopped charging and now the repair team at JB hi fi are saying it is liquid damage and warranty will not cover . The watch says water resistant but… Read more

it’s not . It’s misleading and they are asking 180 $ for repairs and saying warranty won’t cover . With kids you expect it to be water resistant to some level . Look for alternate options waste of money

Wouldn't waste my money – Have had such a frustrating time with this watch since buying it from JB Hi-Fi in November 2023. In about March 2024 the screen on the watch stopped working and on contacting Spacetalk support sent the watch for repair. With no communication from them after I sent the watch it was returned to me with no information on what was wrong with the… Read more

screen or what they had done. On enquiring to them they then informed that the screen had been repaired. I reconnected the watch to the App and since then it has never worked properly. It is unable locate watch on the GPS function although everything else seems to work. On contacting support again I was once again given instructions on how to reset all functions which we had already tried, still with no avail. I was then told to once again return the watch to them. This was done and once again I received it back again with information saying watch had been reset and all was working. Once again I reconnected to my Iphone app and once again it was still not working. Again contacted support and told to resend it back for repairs. All this time it is costing me money to send it back everytime and it is still under warranty. On receiving watch back it is still not working and I have tried everything. So frustrating, even though the watch is under warranty and should probably be replaced or new sim card replaced or something!! In between time for at least 8 months my grandson has a watch that I paid over $300 for and it does not do the job it should be doing - keeping him safe when he is not with us. If we can't locate him it is useless and I could have just brought him a watch or spent my money on a more decent product that does the job it advertises it does. Very disappointing product.

Poor battery, broke easily, auto renew of yearly plan annoying – We have had the watch for a year. Battery life is poor. The microphone had to be replaced under warranty. Be careful as the sim plan auto renews so even if not in use you will get stung with another year of service. Difficult to cancel the autorenew for the sim. Show details