Spotify Duo Plan

My account was hacked by some unscrupulous individual and trying to get it back is a huge challenge! You can't call spotify, only text them and then you get all the right words but no action! Then I have been passed around to various team members who all say that my issue has been escalated to another team and will be sorted asap! It has now been… Read more

24 hours and still nothing! I don't think they know what asap means! I have received an email from them asking for all the information, which they need to restore my account, which I supplied and then crickets! I was hacked on another streaming service and that was restored within 30 minutes of me contacting that particular service! These guys love to take your money, but offer absolutely nothing in return when you have an issue!

Should be zero stars. I got caught by a phishing scam. They impersonated Spotify. Usually I am able to spot them but this one got me because they knew things about my Spotify account that should be private information. My payment was due but I had… Read more

no money in tge account. The scammmers sent an email saying the payment failed. So they knew my Spotify account email address, they knew my account was due and they knew the payment failed. It was the fact they had this information that lowered my guard. I lost nearly $800. No.way to get it back. Don't trust Spotify to keep your personal account details secure.

Double payment taken out Company wants me to jump hurdles to get the payment reversed. Workers refuse to help me

What a bunch of idiots customer service is so poor they treat u like a dog i paid my Spotify for the last 5 years and then they reckon I havent paid it even show them screen shots of everything still they carnt work it out i highly recommend using another provider

There has to be a better app that is supported with customer service – Poor, the app locks up constantly and I have to uninstall it and reinstall it to get it to work. upgraded my account to Duo and still cant have 2 listening to music online at the same time no matter what I try. Spotify is quick to charge you but never there to respond to customer service. strongly looking for a better app as over [paying $20 a… Read more

month for a app that has many issues. Often only one can listen to the app but glad I am wasting money paying for duo!

Premium with ads, another greedy company – I cant believe how many bad reviews these big corporations of all sorts are receiving these days. Isn’t there any big company willing to provide value for money and service anymore? I guess not and Spotify is just another greedy low service company. I pay for premium and I still get ads on podcasts, audio books with ads and limited hours per month on it. Stop the ads.

Cancelled Premium Spotify Because of the Intrusive A.I. DJ – Spotify was great but they've wrecked it by over-algorithmizing the experience. It's harder to find what I know I like because the app prioritizes what it thinks you'll like. But I just cancelled my Premium sub because of the new A.I. DJ feature - I clicked on it in error and started hearing tacky talk filler between tracks. You're supposed to be… Read more

able to toggle it off but that didn't work on my desktop version so goodbye workflow focus AND you can't just dismiss it/remove it from the sidebar on phone or desktop. Github is the same now - incredibly cool and useful platforms destroyed by algorithmic content and endless 'nudges' to do this or that. I'd pay twice as much for platforms that left me alone and didn't clutter their interfaces with junk. And btw, the 'old favourites' the DJ 'found' were nothing of the sort - one I'd never heard before and the other was probably chosen for my age-range and other data they mined but I've never liked it. How can A.I. or advertisers gleaned information be as fluid or magical as the array of human musical tastes?

Unable to clear history – History of your account cannot be deleted, so I’ve closed my duo account. Don’t worry about keeping it open for 7 days, or telling me I’ll lose the rest of my month’s prepaid service. I should have closed this account long before this, I won’t be back…. Oh, AI DJ a waste of time!

Severe disruption – Since starting spotify duo, every time I do anything on my phone,it interrupts any music playing on spotify! Useless and incredibly irritating

Poor Support – Contacted support as I bought a $72 gift card that doesn’t work on a duo plan. Told me to cancel my duo plan and use the singular plan. Told my wife I’m cancelling her part of the service for six months, it didn’t go down so well

Price increase with no added value – Not understanding the justification for a price increase for no added service. Not really worth the price for an app that just does music.

Keep loosing my downloads ([Content Removed] me to no end) – I've had the duo premium for over a year now and it totally drives me crazy when all my downloads go missing or no longer are downloaded. Takes so long to chase up all the music and download, then it's gone about 2 months later. It has nothing to do with the off-line mode either, been there done that. It's been complained about for years by many… Read more

customers and they do [Content Removed] all about rectifying the problem. I've had enough now so going over to prime music, I've heard it is way better and cheaper. Goodbye Spotify, it wasn't much fun.

Part of my everyday life – I have had spotify for about four years now, and it has been an essential part of my life. From songs, to meditation, hypnotherapy and every podcast anyone has ever recommended to me, I’ve been able to listen. There’s only ever been one or two songs I haven’t been able to find in four years. I don’t even question the small monthly charge for both of us. Worth every cent.