Stan Premium Plan

Been paying Stan Australia for approx 1 year to view tennis tournaments world wide men’s singles . None of the matches Iwanted were screened. I’ve been robbed and tricked . There is no way to ever speak to them re accountability . One of the worst apps. Don’t be tricked into joining STAN. Save your money as bd distress .

Ken was amazing.... i wasnt expecting a reply so soon being the weekend. But he was instant and problem solved basically instantly... very satisfied thanks heaps Ken !!!!

Absolutely disgusting service for the amount I pay every month. Can’t ever watch anything without this st^pid white circle constantly appearing in middle of screen going around and around while whatever it is I’m TRYING to watch pauses while it’s happening. Contacted Stan “support” no help at all. Tells me it’s the latency being too high, yet… Read more

every other service I have is having zero issues and I can play Stan on my phone no problems - it’s literally only on my tv. Extremely frustrating and unacceptable!

Contacted help line as had mistakenly logged out of Stan, couldn’t reset password to login…response email from Jordon was speedy and explained step by step how to reset password and login. Very happy with efficiency, thank you. Show reply

Excellent customer service from Brendan I really appreciate the time he took to help with my premium account email change. I also love viewing the variety of movies and tv shows available on Stan. Show reply

I had a lockup issue with Stan where I couldn’t move past the error message and I sent a request for help through the email portal on the app, I quickly received a response from Pele at Stan that guided me through the error which fixed the problem, I would highly recommend Stan to all that want a fantastic product with fantastic customer service and support to all, thanks again to Pele , Geoff Show reply

Courtesy of support officer Nastasia, I received top flight assistance while resolving an account issue. I would recommend Stan on the basis of this absolutely elite customer service, in addition to also providing a great streaming product. Show reply

This streaming service is a waste of money. Constantly glitching, buffering or displays error screen. I had this same problem 2 years ago and thought it may have improved in quality, unfortunately 2 hours trying to watch a series and have barely made it through the 1st episode. Will cancel service immediately and request refund. Don't waste your sanity or money on stan. Use a different streaming provider.

Lure of 30 days trial and charge for subscription – Terrible Service. My son registered to this service on a 30 days trial. After a few days, he could not login to the website and app. Exams came he did not login for a while. Stan doesn't give any reminder or notification if trial period is ending. I was charged $21 for premium membership without any prior communication. Luring customers with 30… Read more

days trial and not notifying when they are about to be charged for their first payment is not professional. All it takes is just an automated email however they won't do it because it takes their revenue away irrespective of if customers need them or not. Short term thinking. When requested for a refund through customer support, they were quick to respond that they can cancel for the future only.

The baseball World Series is NOT shown on PREMIUM STAN SPORTS. I would understand if it was just called Stan sports, but called premium one is expecting all types of sports. World Series is a huge fan based sport even in Australia. Kayo has it why not Stan. .

I find Stan really disappointing. It’s hard to navigate on my TV, and when I finally do get into a show, the episodes load in bits and pieces, you completely lose momentum. We’ve been trying to “watching You, but it’s absolutely hopeless. I don’t understand why you put a whole series on and then make people wait weeks for new episodes to download. Netflix is so much better. I think Stan is a waste of money and I’m cancelling my subscription. Show details

Content is good for me but it comes with continuous buffering and glitches. Whenever I stream football, I can reduce picture quality, makes no difference, the stream keeps glitching - AV briefly drops, interface pops up for 5 secs. This will happen many many times over the course of one match, live or recorded. Watching a drama, I often get… Read more

buffering issue, which has different symptom, the circular buffering icon centre screen. Sometimes the stream gives up completely here.

I have a fast NBN connection. Usually I use wifi but I've tested wired, makes no difference. Other streaming services have their occasional bad days, but with Stan it's continuous. Every single show I watch has issues.

Stan will suggest you try lots of different things but it seems quite clear to me that they are the problem.

Horrible service first of all they hide behind there computer’s there’s no contact number to ring them. I’m having trouble watching Stan on my t.v.for a month now and still no reply or resolution to this issue.

Trying to cancel subscription it’s taken a few months and still funds are being taken out of my account after endless emails back and forth to cancel funds/ subscription still has not been done. Not happy but still locked in and waiting for my account to be closed. 3 months and counting.

A25 Error Code My bad... I posted this in Standard, but we paid Premium. Stan customer support is WOEFUL! Haven't been able to use STAN since A25 error code. One email from support telling me to do what I'd already done.... then crickets! Another response two days later to say it's been referred to tech support... still nothing. Made numerous… Read more

requests they refund last months' payment & we'll cancel subscription, still no response! Not impressed and won't be back.

Absolutely useless, unwatchable, glitchy POC. With the latest and greatest LG OLED TV and 5G network connection that works flawlessly on every other device and app platform. Of course I signed up to Stan to watch The Surfer and received continuous A30 errors that were unsolveable over 3 hours. The app is purely unusable. Subscription cancelled and refund requested.

Had great service from Ben at Stan today, my daughter registered our account a year or so ago and couldn’t remember which email address she used as none worked when we tried to log into the app, I contacted Stan expecting endless messages and must say I got one email response asking for information to verify the account and when provided the… Read more ·  1

problem was instantly fixed and identified a misspelt email address, they changed the email.

Finally some good service and such an easy fix

My credit card number was blocked by my bank due to unauthorized access by parties unknown (no losses, fortunately) just days before my Stan subscription was due. I had hoped to get a new card/number sent to me before my payment date to Stan, but it was late arriving and I went a few days past the payment date, resulting in a message from Stan… Read more ·  2

informing me of this. I notified Stan of my problem and was pleasantly surprised to receive a response from Pele in customer support within a mere minute or so. He very kindly informed me that Stan had given me a month's credit on my payment, so that my subscription would not be cancelled and I could continue to stream while my situation was being resolved (it now has been). I was extremely impressed with the prompt response and address of my issue. I have to say, this was one of the best online customer support experiences I have had. Thank you Pele, and thank you Stan!

Worst Parasites are the ones who steal your money like these thieves ,money comes out of my account but can't log in just Parasites .can't even log in to cancel this crap service

I renewed STAN after many years of not having it. Well I don't think it will go beyond a month. So many LGBTQXYZ shows. Drag Queens. [Content Removed]. Are you serious. Next problem is that I'm watching something that is for normal people and the show freezes. This has now happened about 10 times and I've only had it 8 days. I have to turn the TV… Read more

off and back on after after waiting 30 seconds. Really STAN. I'm pay $17.95 and this is what you provide. I'll try out other options but if this is what you offer I'm gone.

Get your identity politics here! – Almost all the content is leftist-identitarian. If you’re someone who isn’t interested in watching stuff that’s gay, drag, trans, queer, girlboss, African-American etc. there’s very little on offer. That’s fine if you’re up for it, just be aware that it seems to me to be including more and more of this content over time, and less and less that… Read more

appeals to the average bloke.

Most of the movies and shows set in rural Australia, on the other hand, almost entirely portray small towns as being full of violent racists covering up dark secrets. Scrublands, Black Snow, Two Heads Creek, The Tourist etc.

For a service so committed to representation they sure are pretty unkind to rural Australia. But I guess stereotypes are all right when you’ve never driven further from the city than Tullamarine.

In a mood to binge, but then.....problems arise with buffering, Stan Techies save the day! – Hi Stan, the issue I have had with Stan buffering are resolved now but I did have support from Andreas to try an option to resolve, then Angus to try an option to resolve, and Ken's advice finally resolved the issue I experienced with this. Their advice was prompt, clear and professional. Keep up the great trouble shooting! Show reply

Terrible customer service – For start no phone number to contact anybody. 2ndly get a text message saying will help, you give information and nobody replies for long periods. 3rdly paying a subscription that covers 2 people and 2nd person cannot sign in. 4th Navigation to get to support is to be desired.

Couldn't down load the app – Had difficult with country Google set up, so could not install the Stan app. I wrote a quick email and immediately received the information to address the problem. Great customer support from Pele. Thank you Show reply

Refund process, accidentally activated pay per view – Fantastic service, accidentally activated pay per view, stan team cancelled and refunded without hassle, thanks to stan team Emmanuel, Andreas and Pele Show reply