Stan Standard Plan

In order to watch a specific documentary I subscribed to Stan.As the month drew to a close & I failed to find anything else of interest I followed all cancellation instructions.A month later I noticed that they had charged me for another month.After… Read more

reading accounts here of similar rorting events I drained my account of all cash & will request a new debit card from my bank.

I had a Code A20 issue and contacted Stan Support. I received a response within five minutes from Angus. Communication was excellent and my issue was solved. Thanks for great customer service Angus and Pele.

Reactivating my account was troublesome but Ken helped me by a series of emails. He was invariably polite and clear and I was surprised to get almost instant help once I asked for it. Thanks Ken. Show reply

I cancelled my subscription 4 months ago, and this crooked company have continued to charge me !! I will be going to the ACCC regarding their methods if I cannot get a favourable result. They are sneaky and deceptive, and every sports program I've watched buffers at some stage. No other streaming service does. Once you cancel, instead of saying… Read more

this, they send a sneaky email saying we have received your request to cancel . [Name Removed] is that ?? Just say the plan is no longer active. This Mob DELIBERATELY make it difficult to cancel the plan. They are dishonest and evasive. Ch 9 should be totally ashamed of themselves !! Avoid like the plague!

Seriously is this the best Ch9 can do?... Ch9 is pathetically slow as it is, with Every single programme (min 30 secs delay) and Stan... Why do i need to log in, scan a code Every freaking week??... For the love of God, sort your [Content Removed] and develop into a real & ontime site This is quite honestly the reason i cancelled Stan as i can… Read more

watch a EPL game on YouTube a minute ahead of Stan screening it... Get your act together NINE/Stan and show Real rime coverage!!!!. I heard goals on YouTube at least a minute before the visual coverage on Stan. This is Australia not Mars or Venus Don't get me started on the NRL delays, OMG!!! Show ads in a corner of a screen, while we watch LIVE games, NOT 1 minute delayed. Simply NOT GOOD ENOUGH and why i Cancelled my Stan subscription

The stream is constantly going into wait mode as it is very slow in streaming data. I have other services that have zero issues. Stan always has problems the platform is close to unusable.

I could not login to Stan on both my TV's. I approached support staff for help and Ken answered my request. He worked out what was the problem and got me up and running again. Very happy with the service Ken gave me and I must say ken knows his business.

Had a problem with my TV and connection. Contacted support and received great help from Kieren, Jordan and Nastasia. Nastasia your final help was so clear, step by step - thank you. Thank you all so much.

a bit of stuffing around logging in to a new TV, response times of within 30mins not always followed from help center but a big thanks to Ken & Emma for helping to resolve my issue which turned out to be my fault.

Was unable to download any programmes even though I’d emptied my queue. Pete advised me to empty my cache (I just exited) and rebooted my iPad and then I had no further problems. The prompt service was great. Show reply

I don’t mind the content but every video I play stops every minute for about 15 seconds. I think last time I had a subscription I upgraded to premium and it stopped doing it. I won’t upgrading this time however . Goodbye Stanley

I unsubscribed from Approximately three years ago after the power series was finished the first one it came to my att on the 31st of July that Stan had charged me $12 So I made an inquiry because we do not have access to Stan and have not used the streaming service since at least two years ago I made further enquiries to my bank and see that they… Read more

had been taking money out for at least the last two years Because it's only$12 and initially $10 It doesn't really right to mention these days when you spend thousands of dollars every week and several transactions per day To spot one charge per month anyway they do not have a telephone at Stan so you have to use an online assistant who replies to you by email I have so far got 5 replies all asking for the same information that I supply which is my last four digits of my bank account expiry date and a screenshot I supplied the information to 5 people and then asked on social media in the Messenger section on Facebook why no one is getting back to me and apparently Stan have a system where if you follow up your enquiry with another one you immediately go to the bottom of the pile of enquiries I am now 7 days trying to get the subscription cancelled and also get some proof as to how it had been signed up considering we do not use the service on the television or any device in fact we've got several emails over the last two years asking us if we would like to subscribe to Stan which is not something you would if you were already a subscriber to that streaming service . so far they offer owe me approximately $300 and I have made an inquiry with my bank to see how far it goes back unauthorised transactions for a service that has not been accessed.

I signed up for free month trial offer, and I cancelled the same day to ensure I was not renewed "at the standard monthly price". However after the free month trial ended I was charged $37, as the plan was upgraded to the highest cost including sport add on. After numerous communication with accounts support they claim it wasn't cancelled, and… Read more

refuse to refund the $37. Logically, if it wasn't cancelled, it should have carried over to a entry level plan, and have the option to cancel immediately, not one month from now. Shady business practices. I'll be following up with the ACCC

Disgraceful! Offer a free trial and still charge even if you cancel well before due date and it's near impossible to get it back. They deliberately make it very difficult. I told them to keep it if they're that desperate!

It’s not often you get good help with online requests, however the team at Stan (Brendan, Angus & Ben) continued to get back to me until my issue was resolved. Thanks team Show reply

Cannot recall the last time a provider was so responsive, and helpful. As it turned out, STAN itself was not the cause of the issue - it was Apple TV. Angus, Kieren and Pete: BIG Thank you for your admirable promptness and patience in the step-by-step guidance. Your efficiency astounds. Show reply

My card was compromised and so my account was suspended. Was going to update my details but due to this I had to remember my login from the 100's of other accounts I have for work and personal. As they logged me out and suspended I decided not to keep this service. They did offer me a free month but then renegged so it was an easy decision… Read more

seeing there is only 1 show that was decent that I wanted to watch and can get it elsewhere.

It's okay but content over the last year has been ordinary.

Stan on my TV was not working & asking for an Internet Connection. I emailed Stan & Pele advised me what to do, the explanation was clear & quite simple to enable me to restore Stan on my TV. Thank you very much. Show reply

Wanting to access Stan through the Foxtel App after changing TV remotes, Thomas and Matthew understood my problem and gave me simple steps to resolve it quickly. Well Done Show reply

OUTSTANDING CUSTOMER SERVICE !!! Im new to streaming services, and have had a few technical issues (my fault) Ive had many questions over the past week and the customer service Staff at Stan have been very kind and patient. They are easy to contact, respond virtually immediately, and always provide a solution. The added bonus...HOW AWESOME IS STAN STREAMING CONTENT !!! ITS THE BEST !!! Show reply

I was a Stan client for 10 years and I initially loved it and always defended it in the battle of Stan vs Netflix with my friends. However, in the last couple of years I have noticed a continuous deterioration of content. Good TV series, were replaced by Drag Queen shows and the content has become more and more woke and totally uninteresting...… Read more

hard to find any good old movies . My favourite TV series Star Gate ( SG1, Atlantis, etc), The Borgias, AD-The Bible continues, are gone to make space for RuPaul's any possible version ever produced. Comedies are no longer comedies ( see the bland "Hacks") after 2019 (not only on Stan) and my time is limited. At the end of a stressful day at work I want to relax and these streaming channels have no more content. Bring back the good movies or TV series. I must admit I loved their Three Musketeers, Domina & Yellowstone...but how many times are you supposed to watch that? ... I obviously stopped my subscription... maybe Stan should invest in older movies and TV series... they are much better and cheaper than the new ones in Hollywood . I guess even a soap opera (Latin American, Turkish, etc. ) would be 100 times better than what is streaming now on Stan, Netflix, Disney, etc.

Great Customer Service – Changed email address and had to have this fixed so I could reset up Stan app on new phone. Super quick response from Matthew, less than 5 minutes Show reply

Navid for and AWARD * – I want to THANK Navid < - If Stan customer service was and continuing the new year with excellent customer service and compassion, well Navid has just lifted the face value of stan thanks to efficient problem solving and assitance = 10/10 THANK YOU Navid and STAN :) :) Show reply

Help given promptly – I had trouble with buffering, I went to frequently asked questions. A guy called Ken helped me with easy instructions and the problem was sorted. Show reply

Great customer service – I had an issue with a gift certificate which had expired but not been redeemed. Stan support kindly issued a new gift certificate. Their customer service was very prompt and polite. Very impressed. Show reply

Support exceeded expectations – I had been experiencing frequent and consistent quality issues with Stan for months and I finally contacted them for support after I became extremely frustrated with the buffering issues. After submitting the online form I got a reply only 3 minutes later, where Pele instructed me on what I could do to fix it. The tips he provided worked and now… Read more ·  1

the issue is corrected. I don’t think I have ever had a company respond that quickly with meaningful advice on how to fix the problem. Also worth noting it was 8pm Perth time that I sent that message. I am very impressed with this customer support.