Storytellers Wedding Co.

Storytellers Wedding Co utterly failed to capture our wedding day. They missed filming crucial moments, like part of our first dance and speeches, leaving us devastated. Communication with Storytellers Wedding Co was a nightmare from the beginning. Our attempts to reach out for clarifications, updates, and support were met with silence or delayed responses. They do not provide a contact number for direct communication, leaving clients solely reliant on email correspondence. It's as if they couldn't be bothered to provide even the most basic level of customer service.

To make matters worse, our photographer disappeared with a guest for 30 minutes during the reception, adding unnecessary stress to an already chaotic day especially since we paid for 30 mins of extra photos.

Furthermore, their lack of attention to detail is astounding. In the final video and on their website, they misspelled my husband's name, demonstrating a blatant disregard for accuracy and professionalism. This also demonstrates the impersonal nature of their business operations, particularly disheartening considering their role in capturing a day intended to encapsulate the essence of a couple's relationship.

As a result of these issues, our wedding memories have been marred by the inadequate services provided by your company.

We had such good experiences with every one of our other wedding vendors, making the stark contrast with Storytellers Wedding Co, all the more noticeable.

I’ve been blocked from their social media accounts and my reviews repeatedly disappear, which is concerning. I’m now seeking a formal resolution through NSW Fair Trading. Future couples deserve transparency.

Avoid Storytellers Wedding Co at all costs if you want your memories preserved properly