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Appalling customer 'service'
I used to buy all my handbags, purses and travel gear from Strandbags as it was conveniently located and they would have good sale prices. A couple of years ago I bought a large High Sierra travel back pack with wheels and due to the after care experience with Strandbags at Epping VIC, I will never buy another product from Strandbags, EVER.
I used the bag on an overseas trip and found that after a couple of days the Velcro holding the carry straps together wouldn't stick properly, making the bag difficult to carry. Some of the stitching had al...
Employee using broken English to talk to me
I was at Strandbags Stocklands on Sunday 28 of March and Deborah spoke in broken English while talking to me. Frankly I found this extremely rude and offensive as I am a fluent English speaker but even if I wasn’t, it’s racist. Please train your workers better or take action against them to punish them.
Bad customer service
I was looking handbags at Strandbags Kilkenny. Before I came to the store I was searching on Strandbags website. I was searching for Marikai and Laura Jones
She was looking for stock and find around the store. I was look the guess handbags, I pick and have a look inside, and the arrogan lady said, that guess handbags that not what you looking for..
If I want, I can buy that guess handbags and the one I was search on website but Looking the arrogant customers service I refused to buy 2, only 1 I bought.
Claiming third party
Came to the Penrith store, my wife’s bag was faulty. The zíper wouldn’t work and they claimed it was third party, saying that my wife didn’t know what she was doing. Saying it was her fault, that she zipped it wrong. They refused to exchange or refund. Never buying at Strandbags again.
I had a Colorado single strap leather bag and it was leaving colour on my clothes after 6mths. I went to Morayfield store and asked about what could be done. The store manager Rochelle exceeded expectations. She contacted the DFO Brisbane store where I had bought it (Chantelle) and between them a full store credit was provided. Rochelle also provided me with education about how to care for the replacement bag and made me feel like it was no trouble at all. She was very busy at the time and was juggling other customers and phone calls but she ke...pt her finger on the pulse and my day ended that much better. I had not really wanted to go in and complain, but I'm I glad that she received my concerns with such empathy and helped beyond what I would expect of a retail store - I was so impressed I decided to buy more (a wallet and care products) because the service was so great! Thank you Strandbags Morayfield! I will be shopping again!
went here disgusting worker behaviour workers were invading personal space and giving death stares after entering more then once i felt uncomfortable they called security on 11 year old girls bc we couldn’t find a bag we want in them time suited for them if u don’t t want people coming in ur shop more then twice put a huge sign up. Unbelievable!!! Don’t be a store at all if u are not ready for people to browse through ur bags. cant believe they called security as if 11 year olds were gonna steal from ur store pft pathetic
Awful, Bad Place to work!
Staff were really nice, but managers and regional managers are the worst! You are only a number, there is much bullying and expected to do so much after hours cleaning up and tidying store for the next day. This company owes me about 6 weeks pay due to all the extra hours in the shop preparing. Do not work here!
Poor quality, useless warranty, unhelpful staff member
Bought a new suitcase, Flylite brand and after a month the logo on the outside came off leaving two holes.
I went back to the store who looked at it and said it was damaged due to the treatment it had suffered by the airline baggage handlers, so the warranty did not apply.
After 6 weeks? After 6 times of use?
What’s the point of a warranty?
It should stand up to normal conditions.
I won’t be back...
After ordering online I dealt with the store at Runaway Bay... I asked a very direct question about delivery and I was lied to on two occasions by a sales associate. The first was 30/07/20 followed by 31/07/20. If I was given the correct information and not false promises I would not be writing this. I do understand sometimes there are delays but directly lying and wasting a customers time is appalling. I mentioned to the store I am happy to go to Pacific Fair as I’ve always received fantastic service from them and they said I cannot do thi...s. My complaint has been taken up with Head Office so I am hoping they will resolve this in a professional manner. I have spent a lot of money at Strandbags and never have I been so disappointed with such poor service.
My genuine leather imported Colorado bag -made in India. The inner base curled up into a roll.The rest is holding up ok.
I removed the inner plastic base myself & binned it. It was useless. It is now usable again. It's adjustable shoulder straps beneath the buckle have also curled up. It can still be used.
Friendly Helpful Staff!!
I’ve been to different strandbags and all of them have really friendly helpful staff!! This is the main reason i come to this store to buy my bags. The only reason i give it a four star is the lack of space. It’s hard to push trolley through the store as most of them are quite cramped.
Fly lite case
I purchased a carry on fly lite hardcase several years ago at strands for bags in Auckland.
The clip that is connected to the zipper has broken away and the small top handle broke off the top when I lifted it.
I finally found the original receipt and took it to one of their stores only to be told it is wear and tear and that I will have to take it myself to be repaired .
This is covered by a 15 yr warranty.
The case is in perfect condition bar those 2 faults.
(Not happy with the that decision ,as a loyal customer)
Great retail experience
Fantastic customer service and a great range. Click and collect processed promptly and items come well packaged to prevent damage. Certainly shop here in future. Staff are friendly and helpful
The reviewer stated that an incentive was offered for this review
Wrecked my clothes
The flylite backpack recommended to me as a female had an airflow patch on the back. This rubbed at my brand new clothes and has destroyed a dress and a top before I realised. Disappointed in Strandbag complaints area. As they have 'previously not had any issues with the bag' they are unwilling to review my complaint in it's entirety. I'm not expecting a full refund of the clothes however a small offering recognising the error in product design would've gone a long way. Frankly I found them condescending and rude. You've lost another customer Strandbags. I suggest you review the service from your complaints team.
- Strandbags Retail Store
Poor quality and poor customer care
I purchased a leather bag 20 months ago.
I was told the bag was 100% leather.
Now the handle is cut open and can see a white plastic inside.
I checked the outer part, it looks like leather but it is too thin and vulnerable to be a leather.
I brought it to Strandbags at Brookside where I got the bag from.
I showed it to the store manager there and she insisted that was leather.
I tried to show her the outer part is so soft and pealed so easily and pulled the leather like part,
it easily got torn and I pulled the torn part, it expanded and contracted as if it is elastic band....
Pointless 'Warranty' on Strandbag's Lanza range of travel bags
So annoyed, I bought a Lanza travel bag from Strandbags in Mandurah W.A. - after 2 x uses the fabric has holes in it - 'NO' I haven't dragged it across gravel, as the rude assistant in Halls Head store said I had - paying more for 'supposedly' better quality with a 10 year guarantee is a JOKE strandbags -
Fantastic customer service
I was served by a lovely young lady by the of Julia at Gateways Cockburn store last week, She was so helpful in helping me purchase luggage , its nice to see young people that still have a good customer service, and a welcoming smile .
Customer service is good
I've been a strandbag's customer for the last 3 years. First I bought a luggage and received a card. After that, I've received good promotions, including $50 vouchers that I bought other luggage and bags. The product quality is good and customer service is good at every store I visited in Melbourne.
So disappointed.. I’ve purchased 2 Colorado leather products from Strandbags in the last 18 months and both have broken.
I took one back and they couldn’t help me over 12 months “unfortunately “. I don’t think the zip tabs on a purse should ever fall off let alone both of them. It should be a lifetime use.. I’ve never had that happen before in all my years of buying purses. And now my few months old handbag’s strap has broken thanks to the hardware. I strongly advise against buying Colorado and shopping at Strandbags .
Be ready to go to the shady side of purchase in Winston Hills Strand bags. Put tags with 40% off and marked down ....
I chose bag saw discounted price told that there was an error and that strandbags legally do not have to honor mistake with displayed price. No matter who made " error"
Questions & Answers
I purchased a mid sized flylite bag with 15 year warranty just 10 days ago and one of the wheels has fallen off already. Thus was very very inconvenient and absolutely irritating as I struggled to wheel the bag around during my travel. What are my options? I have the receipts and documents. I have no confidence in this bag anymore. Thanks
If you still have the receipt take it back to your store. They will assess if it was airline damage or a faulty item. 9 times out of 10. They can exchange the suitcase.... personally upgrade to an American Touister brand as they are made by Samsonite. 10 yr GLOBAL WARRANTY. If anything was to go wrong with your luggage while overseas (provided it wasn’t airline.... I will explain what to do in a minute), you find a SAMSONITE dealer whilst you’re there. ( pack your receipt with you or photocopy it). They fix, repair or exchange whilst you are overseas....
WHEN ANYONE is at the airport with their luggage...CRUCIAL THAT YOU FOLLOW THESE STEPS
1. VIDEO YOUR LUGGAGE, BRING YOUR EXTENSION HANDLE UP AND DOWN WITH YOURSELF TALKING AND EXPLAINING THAT THE HANDLE IS IN “PERFECT CONDITION AND WORKS PERFECTLY”
2. HAVE YOUR SUITCASES ON THEIR SIDE SO YOU CAN SEE ALL FOUR WHEELS OR DUAL WH EELS (8), MOVE THEM IN CLOCKWISE AND ANTI-CLOCKWISE MOTIONS. AGAIN VERBALLY STATING THAT “ALL”.... EMPHASIS ON “ALL” ARE WORKING PERFECTLY, NO SCUFFING ON BACK WHEEL ATTACHMENTS.
3. SUITCASE ZIPPERS... (YES SOME TOGGLES ...THE CLIPS THAT GO INTO THE LOCKING MECHANISM.. CAN SNAP). VIDEO THIS AS WELL AGAIN BE VERBAL AND CLEAR IN YOUR SPEECH. YES THEY ARE IN PERFECT CONDITION. ETC.
Do this PRIOR to boarding any mode of transport... airport, cruise, train etc. it gives YOU a personal timeline from when you’ve checked in..... to when you collect your luggage at the other end of your journey. When recollect your luggage, do it all over again following steps 1 to 3. Anything that wasn’t there before..... you now have PROOF OF AIRLINE DAMAGE and your personal travel insurance will cover the cost and the airline WILL HAVE TO REIMBURSE YOU. I hope this helped you or someone. HAPPY TRAVELS AND SAFE FUTURE JOURNEY. Remember always to create beautiful memories and live life.... don’t just exist in it.
I purchased the Flylite 3 in 1 Comfort Travel Set. I am trying to blow up the travel pillow to make sure it works & i'm having trouble trying to even start. Do i have to pierce the tube to get started?
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