Poor customer service - lack of communication
We were recommended this company from a dealer. Casey was assigned as our case manager who agreed to arrange our finance. It took 4 weeks, numerous calls and emails and a referral to the manager to actually get a final decision. Casey failed to return calls or respond to emails to confirm the delay. The manager then confirmed he had applied to a finance provider with strict requirements and it had been declined so they were trying someone else. They finally got the finance approved some 4 weeks later. After shopping around i found a better deal through Savvy finance who got finance approved within 48 hours.
Easy to deal with
Very easy to deal with, and took all the hassle out of applying for a loan. Kept in contact throughout the process - thanks again Jess and Stratton for your help!
Living the dream in comfort thanks to the Stratton team
When we decided to buy a new Camper we weren't sure who to see about financing it for us, we considered banks but had to book appointments just to speak with someone and weren't comfortable just doing an online application, so we we're told about Stratton and thought it might be the answer.
Well they certainly lived up to our expectations, we rang and spoke with Karan who took our details and started the application process on the spot, it was straight forward, uncomplicated and we knew what we'd be paying before we went ahead.
It only took a f...
- Verified customer
You won't be disappointed.
These guys especially Benjamin are second to none. What I thought was going to be a long drawn out process like previous dealings with brokers, turned out to be one of the most pleasant experiences I have had. Constant communication, very friendly phone chat and emails, and most importantly the speed of getting the deal done. I actually wasn't prepared for settlement as I expected it to be waiting a lot longer than I was. Give these guys a go folks, you won't be sorry.
We had excellent overall experience with the loan process. Everything went smoothly and we couldn't recommend enough the team at Stratton Finance. We certainly would use this service again for our future financing needs.
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