Waste of money and time
We purchased the NVR 8000 with 6 x 5K cameras at a cost of $2000 for our new home 18 months ago and have had nothing but trouble with it constantly dropping out. As we live away from our holiday home we have spent over $500 having to get a technician go out several times to reboot the system only for it to fail again after a few weeks.
Although the cameras give good vision when they work, this system is not compatible with our phones and lap top device so what’s the point of having a remote system?
Swann support staff are totally useless if y...
This is an email I sent to Swann this morning and will serve as my review. I also agree that the after sales/ support from swann (not the people I purchased off) is also poor and leaves you with the feeling that the complaint will be kicked around until it's lost. I'm sure that most complaints just give up and go away.
I have ordered a 4 port cctv card for the PC and will run half my cameras on it with different software to see if it will improve my system.
My 8 camera setup I have had for some months now, and as such I have spent a lot of ...time move cameras and fiddling about to get what I need. The trouble is that despite my best efforts I am continually disappointed by the detection performance and the senseless inconsistencies of the setup. Even with the performance at 8 you can drive past my gate camera and sometimes be missed completely . I have tried to run them on motion only and had similar results. Image quality is fine when it works, but when I'm watching live and I see people walking in the detection area, or driving past without being recorded, I'm seriously concerned that I'm relying on a system that definitely cannot be trusted or relied upon. A good example of this is when the cameras catch the person or vehicle leaving having completely missed the critical event, the entry. The system cannot be trusted. Over the years I have used cheap cameras and web cams hooked up to pc's and they appear to have worked flawlessly given their inherent limitations. Having decided to do things properly we spent £500 on a 8 camera setup. SWDVK847804 UK cameras: 3MPMSB true detect. I have also downloaded and installed the latest firmware available. I believe that there is definitely a fault either in the software or the cameras. My money is on the software.
ANOTHER SWANN RIPOFF
After their big YouTube advertisement of how Google home works with this system.
i purchased the Dvr4 4575 only 1 month ago only to find, that not all are the same,
it seems my particular one was produced before this service and there is no firmware planned to update it.
i have asked for a replacement and said they wouldn't.
Terrible interface. Terrible app
Make sure you plug it all in and test if before you go drilling holes to install the cameras or better yet, don't buy it. Installation is easy with just running some wires to the camera locations.
1080p for cameras just seems really poor. I was hoping a wired system would allow for less compression and a higher bitrate than the wireless Arlo cameras but alas the picture is still sub-par.
The app is absolute rubbish. It crashes constantly. It forgets the DVR. You can't get push notifications when motion is detected. I rang Swann Customer Supp...
- Verified purchase
True Detect does not work
The point of the newly released DVR4-4575 DVR and 4x1080P cameras with “True Detect” is that the combination of motion detection by the DVR and heat movement detection (PIR) by the camera will help eliminate false alarms.
In my view this is a mandatory requirement for an outdoors security system.
When I heard that Swann were making these claims, I thought at last there might be a reasonably priced system that you could rely on alarm prompts to your mobile phone and maybe even turn the audio alarm on on the DVR.
Unfortunately True Detect does...
Great system let down by a terrible App.
I have just bought the newer version of this system with the updated cameras.
The system is easy to install even with basic DIY skills. Once all the cameras are connected up and you fire the box up it gets a little more complicated, but once you have played around with the menus it becomes pretty self-explanatory. The online instructions are comprehensive and easy to follow.
The 1080p provide high-quality footage and images. The night vision seems to work reasonably well. The thermal sensors seem a bit hit and miss, bushes in our front y...ard still manage to trip the motion sensors. You can overcome this by using the system to ignore particular areas though. The one thing that really lets this system down is the HomeSafe View app. I can't imagine many people buy a CCTV security system these days without expecting decent online or remote capabilities. This system does not provide either. The App is amateurish, clunky and buggy. It seems to constantly drop the DVR. The alarm / push notifications switch themselves off so you stop getting alerts when someone enters your monitored areas. The app has locked up and crashed a couple of times. Having changed from the Netgear Arlo system ( I was sick of buying batteries) this App was a huge disappointment.
Good idea, but needs improvements
Purchased this 4 camera kit in April 2017 from Jaycar Kenwick WA.
Installation paperwork was pretty good. However I did NOT use the email aspect, that paperwork instruction looked very dodgy.
There was no way I could check the firmware version of the hardware/software. I found a reference which suggested it might be v1.2 but no instruction on how to check if there was a later firmware version and how to download and install. The Swann website was simply too much info overload, and I could not find the firmware reference. Just rubbish, This ...
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