1 review
I purchased this camera a few weeks ago on Bunnings after looking at several reviews, little did I know however that the Swann App would require a HUGE amount of personal information and DEMAND access to WiFi before it would even allow my phone to pair with it (bluetooth does not require full internet access or personal information sharing), the menu in the app just wouldn't let me past that point. It should never require my name, my address, my email address, my wifi, my location access or any other personal data in order to pair a device with my phone to access its settings. All I wanted to do was set this camera recording to a MicroSD offline, but in order to get to those settings to enable it I have to go through all of this and surrender ALL of my personal information to Swann first. Nope, not willing to do that.
At no time prior to purchase was it mentioned in their Ad or their product write-up that I would be FORCED to surrender such a huge amount of personal data to this company in order to simply access my product's settings so I could start it recording to its MicroSD card. Locking out customers from their own products basic functions is not the act of a user friendly corporation.
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Hi Peter, Thank you for sharing your detailed feedback.
We're sorry to hear about your concerns regarding the information and permissions requested during the Swann Security App setup. We understand how important it is to know why personal information is being requested and how it is being used.
We'd like to clarify that the information provided when setting up your Swann Security App account is used for account login and to help maintain the security of your account. Your information is not used for unrelated purposes, and we take the security of your information seriously.
We also appreciate your feedback regarding the setup process and the information requested before accessing your camera settings. We understand your concerns and will share this feedback with the relevant team for further review.
If you ever have any questions or need assistance down the line, feel free to reach out to us anytime. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team