Swiss Diamond Cookware

I purchased set of 3 pans some maybe 6 months ago, thinking I would buy a good quality set, but what a joke, should have saved my money. Everything and I mean everything sticks, no matter how I cook food, as I'm 72 years of age I'm pretty sure I know how to cook, but maybe I'm wrong after all these years. They are going in the bin, no receipt… Read more

either, my fault for not keeping, but thought I had bought a decent set of pans, nope not the case. I do not recommend these pans at all.

I love this cookware – I’ve had three saucepans, a large lidded frypan and a smaller frypan for the past 4 years. The saucepans and the large frypan are like brand new still. The smaller frypan, unfortunately has had to be retire since the teenage kids like to use it. If the cookware is treated like they cost you an arm and a leg(because they did) they will last you… Read more

for a long time. Teenagers don’t pay for them so they get a bit of rough treatment. I never put them In the dishwasher.

Best frying pans I've used – I purchased a 24cm and 28cm set around three years ago and couldn't be happier with them. They still work as well today as the day I bought them. I'm just about to purchase another set that will work on our new induction cooktop as sadly the current ones won't. Will pass these on to family though as still perfectly OK. I have been using them on a… Read more

gas cooktop and only ever at around 1/2 - 2/3 heat as recommended. It is tempting to turn the gas up to full to heat it up quicker but you have to resist the temptation. Once you get used to it, it is just as quick and the food tastes better. If you can't rely on everyone in the house following the instructions ie. the kids using too much heat or the wrong oils, then don't waste your money - buy a $20 k-mart pan and replace it every 3 months. Otherwise I recommend these frying pans to anyone willing to follow the instructions. (I have no connection with swiss diamond or any retailers. After trying other brands, which all seemed to last a year at most, I did a lot of research before I purchased my set three years ago. It was more money than I had previously spent on frying pans, but I think that was the problem. I hope my next set are just as good. Looking at some of the negative reviews, it is obvious the pans have been overheated as they have buckled and changed colour. Any pan will degrade if overheated. If you buy one and follow swiss diamonds instructions, you won't be disappointed)

Love my Swiss Diamond Cookware – I have several pieces of this cookware & I've used them for years, they remain non stick. I do sometimes use high heat, which doesn’t seem to have affected it. I was warned off used spray-on cooking oil, as the combination of this and high heat can damage the non-stick surface. I bought my oldest pan before I knew this, and it’s had a buildup of… Read more

brown residue, which I’ve just removed successfully with bicarb soda. It remains non-stick. I have a couple of the casserole & stock pots - if left simmering, the knob on the lid becomes too hot to hold after about half an hour. The side handles remain cool enough to handle. I only ever need to use hot soapy water to clean, no scrubbing. Love that you can use on the stovetop and then straight into the oven. I recommend this cookware, it’s expensive, but I bought all of my pieces on sale, and I expect them to last a lifetime.

I purchased the Swiss Diamond Classic XD cookware expecting a durable, high-quality product, but unfortunately, my experience has been extremely disappointing. After only about one year of normal use, the non-stick coating began peeling and the surface started sticking badly. By the two-year mark, the cookware was no longer performing as a… Read more

non-stick product at all. I followed the care instructions and used it appropriately, so I did not expect the coating to deteriorate this quickly, especially given the price and the brand’s claims about quality.

What made the experience even worse was the customer service. I contacted Swiss Diamond several times to report the issue, but I never received a response, not even an acknowledgement that my messages had been received.

For an expensive product, I expected much better durability and at least basic customer support. Based on my experience, I would not recommend the Swiss Diamond Classic XD

Nothing non stick about these pans. Nice looking pan, good weight, but definitely NOT non stick. Very disappointed, would not purchase again. Show details

Bad service and warranty on a clearly inferior product – Has anyone else had their Swiss diamond glass lid shatter in the oven? I have a brand be one first time in the oven on 200 glass lid shattered and had to throw out the food as well. The warranty apparently does not cover the lid???? This is not good when they say the lid and pan can withstand up to 260 rubbish no reply for any service just to buy… Read more

a new lid. After one use this is ridiculous and terrible service. What a waste of money. After reading most of the reviews I would not have bought one but my husband bought it for me and now we have a pan with no lid. Will take it to consumer group and see what they say!!!

DO NOT BUY – Purchased 3 frypans 2 years ago and they have deformed and began to loose their coating. We have not used any metal utensils or rough brushes to clean them. Warranty was denied on all pans. Warranty department was rude and made assumptions. Very poor product. Show details

Base rusted without being used, handle loose after 4th or 5th use – Swiss diamond 32cm XD frypan purchased from Peters of Kensington. Was not used at all for first 4months. When attempting to use for first time the pan had rusted on the base permanently staining the kitchen cabinetry (without ever being used). After 4th or 5th use the handle began to wobble and has continually worsened (handles are excluded under… Read more

Swiss Diamond warranty). The pan is very heavy slow to heat taking 10x longer than any of my other or previous frypans. It gets very little use as it is not as good as other pans of similar price. Only used around 10-12 times and there is now pitting in the pans nonstick surface.

Don't put them in the dishwasher even though they say its ok – I bought two Swiss Diamond pans in the post Xmas sales & have only used them a few times. I washed them in the dishwasher because it said they were dishwasher safe. I have since noticed the bases are covered in a grey powder that gets on tea towels & hands – anything that contacts it. According to their website, “you may notice a powdery gray… Read more

residue on the base of your pan. This residue is actually a reaction caused by exposing the aluminum base to the dishwashing detergent. This residue is not harmful; it is believed to consist of atomic hydrogen, a naturally occurring element. There are several methods suggested to remove the residue, but permanent discoloration to the aluminum may occur over time. For this reason, we recommend hand-washing your Swiss Diamond cookware with a dish brush and hot, soapy water. The gray powder, or aluminum oxidation, can be removed with any of these methods: 1. A paste of baking soda and water 2. Aluminum cleaner (found near Comet and other cleaning products in your local supermarket) 3. A solution of 1 liter (1 quart) water + 45 mL (3 Tbsp.) of a natural acid like lemon juice, cream of tartar or white vinegar. Bring to a boil inside the cookware and then use the same solution on a sponge to clean the exterior and the base.” *Had I known that this would be an issue, I would not have bought these pans. They were expensive even when discounted & I feel angry over the outcome. I would not repurchase this brand again.*

Do not buy these!! – After using the grill I purchased for over $250.00, the surface lost its coating and was completely unusable. The worst brand (by far) I have ever purchased! Complete waste of money! Show details

Worst frypan I’ve ever had, I’d give it no stars if I could – My husband bought me the biggest frypan in the range and I am so disappointed with it. Everything sticks to it even though it’s supposed to be non stick. This makes it difficult to clean, I’ve gone back to a K Mart pan. I also have 2 of the saucepans and they are not the best either for the money Show details

NO NO NO!!!! Do not buy these!!! – I bought an entire set of these pots and pans from Robins Kitchen, Balgowlah. On first use, I was utterly amazed at how effective the non-stick performance of these were. I literally only needed a paper towel to wipe them down after cooking, and they would almost (but not quite) be completely clean. All that was required to be done after that was… Read more

to use a small amount of soap, warm water and a soft sponge. That experience was very short lived. After only 6-8 uses, anything I cooked became ‘glued’ to the bottom of the pan. I thought it was my fault, so I replaced two of the pans with new ones I purchased from ‘House’ and continued to follow the directions for use and care. Again, after only 6-8 uses, everything I cooked was becoming ‘glued’ to the bottom of the pan. I now have to use a lot of oil in the pans when cooking with them.

I cannot use strong enough language to describe what an utter, and complete disappointment and outrageous rip-off these pots and pans have turned out to be. I could literally have purchased any other set of pots and pans for less than half the price and would achieve significantly better value for money and infinitely better performance from a non-stick pan. In fact I have paid 1/10 of the amount I paid for these pans, for other pans from Aldi, and I get significantly better performance.

I cannot emphasize this strongly enough: Do not buy these pans. They are terrible.

I really don't want to say "I told you so" but just look at the appalling reviews these pans are receiving and if you go ahead and buy them....it would not take much to work out what comments I will be making on your own negative review!