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Poor Tag quality and customer service
My $3200 Tag Carrera caliber 5 watch only lasted 6 years before the watch face internally failed and rotated off center. I wrote to Tag who initially issued me a service number but after 3 emails and 6 months will not respond on this matter. I had watch independently assessed by a Swiss watch specialist who quoted $700. I decided not to proceed with repair as this watch never kept proper time, lose 5 min a week and reserve power was only 8 hours at best off my wrist.
So disappointed in the quality, performance and poor/non existent service..., clearly they don’t stand by there product. The watch maker also told me the mechanical movement is not a ETA as advertised but a cheaper clone called Sellita. Prior to this watch I had purchased 3 tags over the last 20 years, never again, all about marketing and advertising now! I have attached a photo to illustrate the failure.
Purchased for $3,200.00.
My tag connected has been a extreme disappointment for such a watch company to produce something that is so inferior to apples watch is stupid. Don’t buy one of these huge let down. If tag is willing to explain why I shouldn’t change watch’s I’d be glad to hear it
Purchased in March 2020 for $2,200.00.
My wife bought me a Tag Heuer Connected for my 50th. It's one of the originals. The battery died so I returned to Tag Heuer and this is the reply;
We have diagnosed that there is an issue with your watch. The likely cause is the battery inside the watch is faulty.
However, as the watch has been discontinued, it is unrepairable.
They want me to buy a new watch at a discounted price, another $2000+. Seriously it is a battery replacement. You spend thousands on their watches, you expect them to last a life time. Whoever here in Australia is their service rep hasn't had the balls to reply to me since and I have no idea where my watch is so I can collect and use as a door stop. Do yourselves a favour and buy Garmin.
Purchased in June 2016 for $2,500.00.
I bought this for myself as a present nearly 4 years ago. I have the calibre 5 automatic. Cost me less than $2k, never had it serviced. Wear it every day and it hasn’t missed a beat. I take if swimming, fishing and in the shower. Very comfortable and functional.
Purchased in August 2017 at Tag Heuer for $2,000.00.
Faulty electronics only 3 years old. Expected a quality watch, but is not worth $1,700
Bought a men's Tag model WAZ1110 thinking it's quality product.
It stopped after 3 years. I took it to a watch maker to have the battery replaced and pressure tested.
He told me the battery was still full charge but the electronics are faulty. The estimate repair was $450.
I told him to remove the battery and I'll just wear it as jewellery as I've got no confidence in TAG now and won't risk it failing again in another few years.
I do not recommend this watch,
Purchased in May 2017 for $1,650.00.
WASTE of money snd company UNHELPFUL
I bought my husband an aquaracer for its supposed longevity and water sports ability. ALL false advertising. Back at jewellers for at least the 7 th time.!! crown gone, water leaks. broken band
Tag Heuer Connected V2
I purchased this watch in the airport assuming it would be more robust/tech savvy than the Samsung android watch I already owned. I wanted comfort and status. Not even close.
Purchased in December 2018 at Dufry Melbourne Duty Free for $2,300.00.
Had my Tag Heuer Formula 1 for a little over 2 years (outside warranty) and the stem & crown already need replacing. The cost of doing this is more than 60% of the cost of the watch when new. I purchased a Tag to get longevity. I would recommend that anyone looking at this watch be aware of this and consider a cheaper, longer lasting piece. Not worth the money!
Purchased in October 2017 at Wallace Bishop Physical store for $1,400.00.
Beware of Tag Hauer servicing!
I recently sent my expensive Tag Hauer dress watch, which is quartz movement, off for a new battery. Was charged $80 up front. The watch is just over 3 years old so out of warranty, but is in near new condition. It has hardly been worn, only on special occasions, and was working just fine before the battery died (the 4 second tick). I was astonished to receive a phone call from Tag's agent advising me that Tag had said it required a full service at an additional cost of $400. I couldn't accept that there was anything wrong with the watch s...o asked that it be returned to me. Tag would not refund the $80 paid up front - which I believed covered the cost of battery replacement and pressure testing. Anyway, I then took it to an experienced watchmaker & jeweller in Bentleigh East (Larkins) who replaced the battery (no pressure test though - really only required if you're going to wear it in water) and said he couldn't find anything wrong with the watch and that it did not require a service, especially as it is quartz movement - so not as much wear and tear as, say, an automatic watch which may require servicing from time to time. He charged me $25!! Larkins also replaced the battery in my Longines watch at the same time, also $25.
Purchased in November 2016 at Saleras for $3,800.00.
TAG Heuer watch always needs repairing
in mid 2017 I bought a TAG Heuer Aquaracer with the calibre 5 movement from the Chadstone store for over $2750. within 6 months it stopped working. the winder was jammed and being an auto watch it wasn't self winding. returned it for a warranty repair and TAG took care of it but a few weeks later same problem returned. again sent to TAG and this time it worked ok for 6 months but then stopped, same problem. and so the cycle continued, all up in 2.5 years this watch has been repaired 5 times and now, you guessed it, has stopped again
Purchased in June 2017 for $2,745.00.
Don't do it, you will be disappointed
paid $5,500 for a Tag watch. 3 years later it had serious problems. They wanted t charge me $900 to repair the issue. it was from water getting in. I argued with them and said it was a manufacturing fault, they said it was all my fault. at $1,800 a year for a watch, no thanks. I would have been better off getting a $10 rip off from Bali, that would have lasted longer
Purchased in October 2016 for $5,500.00.
Just want to thanks to Peter at the Chadstone Store and Darren at HQ in Sydney for their total respect and transparency in the repairs with dealing with my husband and my link watches that were purchased in 1997. The watches represent our marriage and are more than saying we have a 'Tag Heuer' watch. Thank you so much for keeping us in the loop through the whole process, and allowing us peace of mind they would be returned safely in time for our trip to the UK. Brilliant!
Excellent example as to why I own a TAG Heuer.
I sent my TAG Heuer for service by mail to LVMH. I received an email thread for the entire process. I was quoted a price, after 20 years ownership I expected a large amount but was pleasantly surprised. My watch was mailed back. Sheer joy. I thank all at LVMH.
Terrible watch.Waste of money.
Bought a Tag Carerra Juan Fangio and only wore it a few times whenever I went out.
Max 20 times I wore it before it started playing up 'like a two bob watch'.
First off the date wheel stopped working then the watch suddenly stopped working altogether.Absolute joke for a $4500 purchase.Ive had $100 watches that I bought years ago that still work.
Do not go near a Tag Huer is my advice for anybody wishing to purchase an expensive watch.
Same review as everyone else - TAG equals poor quality at very expensive price
Three years old - band broken twice - out of warranty of course - my fault as apparently a diver's chromometer watch is not made to wear daily - $4000 for what???????
First time - clasp broke - not even up to first service (how that would help I do not understand)
Second - pins dropped out of band (from excessive wearing)
Should have purchased a Rolex or a$20 throw away
Terrible, terrible watch - broken down three times.
Automatic Tag kept poor time and then stopped working after only about two years. Sent it away for repair. Came back and worked OK for another couple of years. Took it back in again after it stopped working again, and they claim it is "my fault" because I didn't have the watch serviced every three years! I explained that it had been in for a repair only two years ago where all the service work had been done (essentially just replacing seals and o-rings), but they insisted I pay $238 dollars to have the mechanism replaced. So there you go -...the mechanism in the $3000 watch costs only $238. The rest must go to their expensive marketing campaign for these rubbish watches. Anyway, after replacing the entire mechanism, it stopped working again after about 12 months, and I haven't worn it again. BUYER BEWARE!
Caveat emptor ! Buyer beware!!
June / July 2013 - Purchased a Tag Heuer (Carrera) Men’s Watch from Wallace Bishop
Watch was purchased for approximately $5000
Watch was purchased as a “dress” piece and not an everyday watch as can be seen by the perfect condition it is in.
FAULT 1 -
November 2016 noticed fogging under the casing.
Watch taken to Wallace Bishop Store – advised to send watch to Tag authorised dealer (told cheaper to do this myself and not through the store)
Watch sent to IVMH Jewellers (Botany Repairs)
Watch remained with repairer for s...
Less than 2 years old and has been repaired either by Tah or their authorised agent Wallace Bishop 5 times as it just stops working. Each time they repair it they keep it for weeks at a time.
Just had it back from repair at Xmas and it now fills up with water and fogs up. Terrible after sales service they just keep repairing and won’t replace it with a new watch. About to send back for the sixth time and I just hate the watch now. They say a Manager will call you and this is terrible, but no one calls and nothing happens.
BEWARE , buy some other brand
Appalling after sale service. Love my Tag aquaracer watch BUT the after sales service is a rip off and appalling. 7 yrs old now told it is a very old watch ( still see exactly same for sale in Tag shops). After taking to a Tag shop in Brisbane and contacting Australia head office they cannot deny it is a fake! Bought from a very reputable jeweler. Tag just wants me to send it back to them to investigate! Dont think so, off to consumer affairs. Watch/ band should last longer than 7 yrs.
i now take it to my local jeweler who does a better job and so much cheaper and offers good service. My watch now works perfectly after sending it to Tag for battery changed and it didnt work when i got it back from them. DISGUSTED
Received my Carrera a little over 3 years ago at a total cost of just over 4 thousand dollars. It suddenly stopped working and I just today got a quote to repair it for $685.00. What a joke. I ok'd the repair,but never again. What a poor quality watch. I have 2 self winding Seiko's for over 40 years that continue to work fine.Less then a quarter of the cost.
Questions & Answers
hi, can you please tell me the number of battery for a tag 995 413a watch please
Sorry but this sounds like a scam question. How would I know as it is a sealed backing that only a jeweller can get off and put back on under pressure testing. What is the watch you are asking about. sounds a suss question yo me. surprised PR let is through!
Hey Tag, why no give a toss about these reviews? Why your watches so bad? Me thinks these reviews have hopefully lost you at least a few thousand sales..... if there was an up-yours emoji I would attach it to this question
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