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Tag Heuer

Tag Heuer

1.7 from 30 reviews

Reviews

1.7

30 reviews
5
(4)
4
(1)
3
(0)
2
(1)
1
(24)
  • Product Quality
    2.8 (6)
  • Return Claim MadeYes (1) · No (5)
  • Shipping
    5.0 (2)
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Christian

ChristianSouth East Queensland, QLD

  • 2 reviews

Very Disappointed

published

Had my Tag Heuer Formula 1 for a little over 2 years (outside warranty) and the stem & crown already need replacing. The cost of doing this is more than 60% of the cost of the watch when new. I purchased a Tag to get longevity. I would recommend that anyone looking at this watch be aware of this and consider a cheaper, longer lasting piece. Not worth the money!

Purchased in October 2017 at Wallace Bishop Physical store for A$1,400.00.

Product Quality
Return Claim MadeYes
Jeanette V.

Jeanette V.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Beware of Tag Hauer servicing!

published

Purchased in November 2016 at Saleras for A$3,800.00.

Product Quality
Return Claim MadeNo
stephen

stephenGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

TAG Heuer watch always needs repairing

published

in mid 2017 I bought a TAG Heuer Aquaracer with the calibre 5 movement from the Chadstone store for over $2750. within 6 months it stopped working. the winder was jammed and being an auto watch it wasn't self winding. returned it for a warranty repair and TAG took care of it but a few weeks later same problem returned. again sent to TAG and this time it worked ok for 6 months but then stopped, same problem. and so the cycle continued, all up in 2.5 years this watch has been repaired 5 times and now, you guessed it, has stopped again

Purchased in June 2017 for A$2,745.00.

Product Quality
Return Claim MadeNo
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Richard P

Richard PPerth, WA

  • 3 reviews

Don't do it, you will be disappointed

published

paid $5,500 for a Tag watch. 3 years later it had serious problems. They wanted t charge me $900 to repair the issue. it was from water getting in. I argued with them and said it was a manufacturing fault, they said it was all my fault. at $1,800 a year for a watch, no thanks. I would have been better off getting a $10 rip off from Bali, that would have lasted longer

Purchased in October 2016 for A$5,500.00.

Product Quality

Fantastic Respect

published

Just want to thanks to Peter at the Chadstone Store and Darren at HQ in Sydney for their total respect and transparency in the repairs with dealing with my husband and my link watches that were purchased in 1997. The watches represent our marriage and are more than saying we have a 'Tag Heuer' watch. Thank you so much for keeping us in the loop through the whole process, and allowing us peace of mind they would be returned safely in time for our trip to the UK. Brilliant!

Product Quality
Shipping
Return Claim MadeNo
Richard

RichardMelbourne

  • 5 reviews
  • 1 like

Excellent example as to why I own a TAG Heuer.

published

I sent my TAG Heuer for service by mail to LVMH. I received an email thread for the entire process. I was quoted a price, after 20 years ownership I expected a large amount but was pleasantly surprised. My watch was mailed back. Sheer joy. I thank all at LVMH.

Product Quality
Shipping
Return Claim MadeNo
Jippped

JipppedSouth East Queensland, QLD

Terrible watch.Waste of money.

published

Bought a Tag Carerra Juan Fangio and only wore it a few times whenever I went out.
Max 20 times I wore it before it started playing up 'like a two bob watch'.
First off the date wheel stopped working then the watch suddenly stopped working altogether.Absolute joke for a $4500 purchase.Ive had $100 watches that I bought years ago that still work.
Do not go near a Tag Huer is my advice for anybody wishing to purchase an expensive watch.

Return Claim MadeNo
Mac

MacSouth East Queensland, QLD

  • 11 reviews
  • 2 likes

Same review as everyone else - TAG equals poor quality at very expensive price

published

Three years old - band broken twice - out of warranty of course - my fault as apparently a diver's chromometer watch is not made to wear daily - $4000 for what???????
First time - clasp broke - not even up to first service (how that would help I do not understand)
Second - pins dropped out of band (from excessive wearing)
Should have purchased a Rolex or a$20 throw away

AP

APPerth, WA

  • 38 reviews
  • 1 like

Terrible, terrible watch - broken down three times.

published
1 comment
AP
AP

Ha ha, just read the review by "Lucky" below. He certainly is "Lucky" if his Tag Heuer is as good as he says it is!

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MJB

MJB

  • 2 reviews
  • 6 likes

Caveat emptor ! Buyer beware!!

published
Jeff

JeffHunter Region, NSW

Terrible quality

published

Less than 2 years old and has been repaired either by Tah or their authorised agent Wallace Bishop 5 times as it just stops working. Each time they repair it they keep it for weeks at a time.

Just had it back from repair at Xmas and it now fills up with water and fogs up. Terrible after sales service they just keep repairing and won’t replace it with a new watch. About to send back for the sixth time and I just hate the watch now. They say a Manager will call you and this is terrible, but no one calls and nothing happens.

Mrs Sexton

Mrs Sexton

  • 2 reviews

BEWARE , buy some other brand

published

Appalling after sale service. Love my Tag aquaracer watch BUT the after sales service is a rip off and appalling. 7 yrs old now told it is a very old watch ( still see exactly same for sale in Tag shops). After taking to a Tag shop in Brisbane and contacting Australia head office they cannot deny it is a fake! Bought from a very reputable jeweler. Tag just wants me to send it back to them to investigate! Dont think so, off to consumer affairs. Watch/ band should last longer than 7 yrs.
i now take it to my local jeweler who does a better job and so much cheaper and offers good service. My watch now works perfectly after sending it to Tag for battery changed and it didnt work when i got it back from them. DISGUSTED

bob

bobDOWNERS GROVE

  • Verified customer

Poor quality

published

Received my Carrera a little over 3 years ago at a total cost of just over 4 thousand dollars. It suddenly stopped working and I just today got a quote to repair it for $685.00. What a joke. I ok'd the repair,but never again. What a poor quality watch. I have 2 self winding Seiko's for over 40 years that continue to work fine.Less then a quarter of the cost.

Lawrence

LawrenceMelbourne

  • 2 reviews
  • 4 likes

Horrible after service beware

published

I brought in My watch to see if I could get a polish.
Staff rude could not speak proper English wanted to make money in the job. I had to call the manger was still didn’t know a price only wanted to send watch to Sydney. To get quote
She was clueless. I never buy from the company again. They don’t stand behind there brand only want to make money from your repair.

Bernie

BernieBrisbane

  • 2 reviews
  • 2 likes

A recent service from TAG on my Formula 1 watch was both disappointing and suscipious . It took over

published

Very disappointing service . 2 months for bezel replacement and highly suspicious notation of moisture in dial , not previously noted. Never again , very untrustworthy !

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Nicalin

Nicalin

  • 2 reviews
  • Verified customer

3 tag Heuers in our family, never buy another

published

Had a TAG for 20yrs and thought I would Purchase a Carerra for my daughters 30th and one Carerra for my husband. They both Constantly lost time. Told this is normal. Watches now just out of warranty.
Loosing over 10min a week. Took them into TAG Brisbane only to be informed they both have water damage and need everything replaced. I will never recommend these watches to anyone. They are expensive pieces of rubbish. Paid over $3,000 for each watch.

Bloody good watch. My only complaint is having to pay top dollar for top watches .

published

I purchased the Carrera Calibre 1 45 MM CAR2A1W.BA0703 a few months ago, and can safely say it's the best watch I have ever owned.
It hasn't skipped a beat
It looks amazing and sits well on my average size wrist
it's a real feat of design and engineering and it can take a real beating.

My only issue is having to pay huge prices for top quality watches. I could by a small boat for the price I have to pay (mind you I found a good price; compared to buying from a retailer, here http://buyatagwatch.com/product/mens-tag-heuer-carrera-calibre-heuer-01-automatic-chronograph-45-mm-car2a1w-ba0703/ ) for a top watch like this.
If it outlasts me and can get passed down to my children and so, on, then it's def worth it.

RogetDodger

RogetDodgerCentral Highlands and Goldfields, VIC

  • 6 reviews
  • 2 likes

Watch OK. Service will rip you off. Avoid.

published

A charming timepiece

published

I bought this Tag Heuer Carrera Calibre 5 (Date) three and a half years ago. It gets worn several days per week and remains highly accurate and in excellent condition. The case design and finish is striking and impeccable. The black dial is clean and elegant in its simplicity. The applied hour markers and and logo are perfectly cut and produce a stunning lustre in the light. The bracelet is very comfortable and the deployant-style clasp is easy to open and close while being very secure when on the wrist. The crown is the perfect size to wind, while staying out of the way when not in use. Overall, a stunning high quality timepiece that is outstanding value.

Dave15

Dave15Perth, WA

  • 6 reviews
  • 1 like

21st Present for my son

published

We own 3 Tag Watches and they have all been very reliable and accurate.

We bought a Tag Heur Aquaracer automatic for my son as a 21st Birthday gift. It is a lemon, does not keep accurate time has been back to Tag twice, each time it is gone for at least a month. I also own a $100.00 Bali Rolex and that keeps better time and function perfectly; The AquaRacer was $2,700.00.
I will not buy another Tag.

1 comment
Dave15
Dave15
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Questions & Answers

Sam

Samasked

Hey Tag, why no give a toss about these reviews? Why your watches so bad? Me thinks these reviews have hopefully lost you at least a few thousand sales..... if there was an up-yours emoji I would attach it to this question

2 answers
MJB
MJB

Worst customer service I have EVER experienced.

Sam
Sam

Me too, and worst watch I have ever owned

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