Tefal Soup & Co BL9031 Questions & Answers

Hi Scotty, Sorry to hear about this annoying problem. We also used the same soup maker and absolutely loved it for not only making soups but also for all our pasta sauces rather than buying from shop that are full of preservatives/colors. Unfortunately, ours had the exact same issue as you and after many attempts, we go to speak to the dealers in Sydney (we don't even live in Sydney) that said they will fix it. After leaving the soup maker there for weeks they said, sorry we can't fix it and we made another trip to pick it up. We liked the soup maker so we bought another one that also went bust within 2 years. It is sitting at home biting dust. We have invested in another cheap brand, which is not as good as Tefal but does the job and one tenth the price. Good luck Scotty. And yes Tefal has good products but annoying after sale support. Gulshan.

Scotty i know your anguish !! Having had the same Tefal S’maker with same problem and on investigation re repairs cost and inconvenience i bought a different brand. That lasted several years (see elsewhere reviewed as Kambrook soup2 simple) until It too stopped and no repair possible. I’d already had others before the Tefal SM and now I think soup makers generally are a short term proposition.

The blender style- with blades in jug- seems no longer available but several others have the top down blades on a stick from the lid. . I bought one of these for a friend but she uses it infrequently compared to us. It has volume limitations , 1300-1600 ml, but result was as good as The Tefal smooth soup. That brand was a Thompson- an electronics brand whose products often sold at Coles cost only $49 in 2024. IMorphy Richards has had similar models at greater expense.

I would not buy a no name brand and warn against less than 2 year warranty. When my Kambrook died i purchased a bamix stick mixer and a ss bowl electric pressure cooker and blended the soup manually. I loved the automatic dedicated SM appliance but dont miss their unreliability! I have happily adapted to my current system which also needed a ladle and have outlasted even the best of my dedicated SMs and i know i have quality appliances whose engineering has prioritised safety as well as performance.

I have been soooo happy with my soupmaker and it's devastating to think it maybe has died. One suggestion was that it was too full. Maybe I'll try that as I miss is so much, especially in this cold winter. Thanks for your advice, your experience.

Scotty u are in denial ! If it was too full it should have leaked from the lid ie boiled over the top with tell tale marks on side. I would not use it again as there is already signs of damage. Further, the unit has sensors whicjh automatically beep /stop if over the fill limit whether from initial filll or caused by foaming up during the process. The cost of repairs is higher than a new option. Finally I would take advice from Tefal at Groupe Seb Au.

Hi Scotty, Thank you for reaching out and for being a loyal user of the Tefal Soup & Co BL9031. I'm sorry to hear that your soup maker is leaking – I can imagine how frustrating that must be, especially when you rely on it so often during the winter.

From your description, it sounds like there may be an issue with the seal or internal components that require inspection. While I understand that service centers might not be conveniently located near you, we’d still like to help resolve this as smoothly as possible.

Here are a couple of steps you can take:

Check the seal and jug base – Sometimes wear and tear on the gasket or a slight misalignment can cause leaks. If you haven’t already, try checking and cleaning the sealing ring and ensure the jug is properly positioned on the base.

Contact our customer support team – Even if you're far from a service center, they may be able to arrange a courier collection or suggest an alternative that minimizes your time without the unit.

You can reach out to our support team here: external link 

Please include your model number, a brief description of the issue, and your location so they can assist you more efficiently.

We understand how important your soup maker is to your routine, and we’ll do our best to help get it back in working order as quickly as possible.

Warm regards, Kelly Tefal Australia Team

Scotty i just came back to let u know that Tefal rep has informed me that the needed seal is available on their website. It is shipped from France. So u might like to follow up on that. See link here external link  (i think ) I

Thank you. I went to your service company in Parramatta, Echo. The fellow there told me that the soupmaker is obsolete, and that the part needed was not available so it would be better to get a new one. With that information I put my soupmaker in the garbage. I m lost without it. But by your information, Julie, it would be fixable. I'm so disappointed as it's a great product but not made now.

Hey Scotty,

Sorry this was the case. Keep an eye on our website as we may have something in the future.

Please reach out to us if you need any further support

Regards,

Kelly

Hi Deanna! This model has been discontinued for a few years now. You might be able to get a second hand one but unlikely unfortunately. I wish they had made a newer model but i haven't seen anything like it. I would maybe see if someone could fix it? I'm not sure though, the parts could be unavailable. Any electricians in the house?

Btw mine has started to be a bit weird... it might be dying soon also. If it does, and i can fix it I'll let you know!

Congrats on 9 years too! Obviously you took care of it ❤️

Mine died shortly after warranty period - failed-leaky- seal so u have been so lucky! I have regularly checked for second hand but n/a. At the time I was quoted a service price over $100 so declined and replaced it with a beloved "no frills" Kambrook Soup2Simple that has since died too. I found that the Morphy Richards models were hard to hold ( and same as the Drew and Cole) so then opted to make soup in my Elec. Pressure Cooker and blend up with new Bamix - Its just as quick :) Finally an end to all the Soup maker issues and costs! PS I have soup most days all year except for summer.

Lyd. Contact Groupe Seb Australia with the issue as they will direct you to your closest service centre. (You may need to post it.) And for my curiosity: weird like how?

Deanna, I may have tried the Kleva Mealio if available at the time, had I not decided to go with my adored Bamix! It may depend on the quantity you want as its only 1.2L external link 

Thanks Julie! Very appreciated ❤️

Product Review invited my comment on this unrelated non Tefal product! You should contact the manufacturer for advice. If that's not possible, return to the the store if under 12 mths as its not 'fit for the purpose". If one sensor or electronic switch has failed it is possible that others will too, and you could and up with a soup maker disaster kitchen as I have previously described!!!

There is an Electronic issue. Follow the answer to Irene above

I believe that Not advised to use raw chicken in soup-maker. Can use pre- made stock and add cooked chicken at end. Perhaps advice updated see YouTube etc.

See “ Lynne’s product Review. I agree and advise not to bother. See my review also. Mine had the blade seal fail ( just like Lynnre) and was too expensive to proceed with. (~$120 parts and labour ~ 5 years ago.) It should have been cheap and easy to replace given its short life expectancy. This appliance was discontinued and Tefal no longer have standalone soup makers in Australia. If its not the seal you need, see eBay etc. . But be warned that seal death is inevitable and you would want to know it's replaceable before spending further on other parts. A final comment is that "soup makers" have been a fad-little-used gadget for most buyers, but regular users soon discover that SM’s have a limited lifespan ( I had 5) and factor that in to future considerations. It seems to me that it is no coincidence that manufacturers have continued with the top motor design, where they actually still produce them. (Look for a warranty and buy from a retailer that offers no fuss returns policy.

Tefal advised this in a previous reply: Contact Customer Service team at 1300 307 824 Mondays to Fridays, 9am to 5pm AEDST and they would be happy to assist you. Alternatively, you may wish to find an authorised service centre near you. To locate the nearest centre, please visit: external link 

Call tefal (groupe seb australia) for advice. Use the warranty for repair of broken part. If outside of warranty take advice from tefal who will provide list of service agents. However be prepared for cost shock. Mine needed a jug seal replaced and the basic service charge was $70 + over 5 years ago. The part took the price over $100. I settled for a new 2 year warranty Kambrook soup2simple for around same outlay instead. Unfortunately this is no longer available so when that died electrically, I now use pressure cooker and stick mixer and still have soup in under 30 mins.

Hi Julie, we recommend ringing our Customer Service team at 1300 307 824 Mondays to Fridays, 9am to 5pm AEDST and they would be happy to assist you. Alternatively, you may wish to find an authorised service centre near you. To locate the nearest centre, please visit: external link 

Kind regards, Tefal Australia team

Please describe the problem. However there are inbuilt safety design rules that may be the “cause”.

Yes, but this machine is no longer manufactured or supported by Tefal. Buy a different soup maker.

I assume you have turned off the power and tried to start it again. If this doesn't work you will need to contact Tefal or a small appliances repairer who should contact Tefal to check if it can be repaired. But be warned, the Soup & Co is no longer manufactured and they have limited spare parts to repair it now. Mine began to leak and it could not be repaired.

I’m sorry. I have not repaired this machine at all so I’m unable to assist

It’s a bin job

Actually, I haven’t tried that. I do make chicken and vegetable soup but make it in my philips 3 in 1. Best advice is watch the timer. It starts to blend at the same time each time so before it does remove jug. Hope that helps you.

use the manual mode, you can set time and temp, just don't touch the dial, turning the dial tells it to blend

I have only had this product for the last 3mths. I do use it every day so I hope it lasts. It works great and makes perfect soup. It’s the lid I have problems with putting on. I don’t know if there a special way of doing it but I haven’t got it yet. Yes it is expensive, I had a kambrook one before and it died, and to be quite honest I would go with the new kambrook one it made soup just as good. The only benefit is the tefal keeps it hot after cooking. It still makes just as must noise as the kambrook did. I hope my answer helps you.

The shaft seal on the impeller failed on mine after maybe thirty uses for soup, I think due to the seal getting too hot during heating or during the purée cycle. There was no repair kit so I don’t have it anymore and I was told that this model was obsolete. I enjoyed the soups that it made though. If I had another I would not set the cooking temp as high.

Thank you guys! Hi Chris, I was using the new kambrook one for about two weeks. It does makes good soup, and much cheaper, with two year warranty. But i find i couldn't tolerant the smell given from the silicone rubber. It gave out a quite sting smell when the liquid is hot. Someone said it is common for silicone rubber to sting when cooking, but I am bit concerned. I am using a electronic pressure cook as well, it has good quality silicone, and there is no smell at all after one or two use. So I returned the Kambrook one, and trying to look for a safer product.

I am sorry to hear your seal has problem Twodear!

I actually ordered the Tefal one from Myer yesterday, told me no stock at the shop, though I was told there were 3 when I called. I picked up today, guess what, they gave me a old returned unit?! it looks used with water marks and dust. And has a plastic lid?! which should be glass! The p1,p2,p3 are not buttons, but just print?! Excuse me? Oh my gosh, i am so angry at Myer now!