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Tommee Tippee electric steam steriliser - don't buy
We have a Tommee Tippee Electric Steam Steriliser. It has stopped working all of a sudden. we contacted Tommee Tippee and they weren't of any help. They asked us to send some information and finally said that they can't help us because the product is out of the warranty period.
We bought the unit in Aug'18 but have only used it for some time. Things are built to last and we expect items to last for more than few years. Anyways, will never buy any items from this brand again. Our money is down the drain. Poor customer service as well.
Terrible. Do not buy
I bought this electric steamer for my newborn less than 5 months ago. In the beginning I was using it quite frequently, about once a day. I descaled it regularly as per the instructions. I noticed little black spots appearing on the heating plate after 4 months of use. I was concerned and read reviews about this online and read that these black spots were corrosion of the metal plate and was not limescale or anything that can be removed with descaling. I have since thrown this steriliser away as I don't want to harm my baby.
Save your money don't buy this brand of steriliser.
Purchased in November 2019.
Wish Id read reviews on this..it doesnt sit right with 9 oz bottles ,really bad it topples over..the bottom bit burns have de scale after 3 uses..it switches itself off before bottles are sterilised at all its actually dangerous ..I dont know jow they get away with selling these! Worst steriliser ever!!
Purchased in December 2019.
Wish I read reviews
I barely use this as my baby is mostly breastfed, and the heat plate has already started to disintegrate. I only use it once a week or once every few weeks and have only ever followed the instructions for descaling. Super disappointed and annoyed I bought this.
Dont Buy Waste Of Money
The product worked well for the first 3 months. At the 3 month mark the product was descaled. The heat pad disintegrated and left a black residue on the bottom of the product. This meant that the capacity fell by half as the bottom shelf could no longer be used. From the 3 month to the 6 month mark the performance of the product became erratic. Sometimes it would work the first time. Other times after the second or third attempt. The cycle times increased. Where it took up to 30 minutes to sterilise the bottles in the end.
At the 6 month mark the product stop working altogether. Save your money buy a microwave steriliser instead!!
- Verified purchase
Arrrhh Hot Plate Disintegrated
I brought my steriliser in March 2019 then had bub in August 2019. Brought this steriliser as I had the same brand 5 years ago with my daughter. It has now been used for 16 weeks. Tonight while de scaling with vinegar - per instruction booklet, the hot plate disintegrated. Yes you read that right disintegrated! I came back to rinse out and put water in to re run to make sure all vinegar was gone to fine the steriliser full of black water! Rinsed it out to find the hot plate disintegrated, chunks missing from the hot plate, colour missing, black...and white spots now on it. I have contacted Tommee Tippee but after reading these reviews I feel they wont replace it. Surely with this many people reporting the same issue they can see its there product that is faulty! Photos below of how my hot plate looks now!
WARNING: DO NOT BUY THIS PRODUCT.
I wish I had read reviews prior to buying this product. I sent photos into Tommee Tippee customer care this week because the heat plate has black spots on it after only 3 months worth of use, and I hardly use it - only 2 to 3 times a week because I exclusively breastfeed. They've advised me that this is corrosion and to stop using the product, and said I had not followed the proper care instructions, which is false. I couldn't stress to them enough that I followed the exact guidelines they specify on how to clean the machine and properly mainta...in it. They are refusing to investigate the quality of the product in further detail and taking no accountability or responsibility at all, which is very disappointing from a company their size. My recommendation to all mums out there, do not waste your money on this pathetic product, instead buy Milton tablets which are MUCH easier and just as effective to sterilise your bottles. If you do buy this product I'm certain this same issue will happen to yours and the company will dismiss any liability of fault.
Warning warning do not buy a tommee tippee steriliser - read all the reviews
Warning warning do not buy a tommee tippee steriliser - read all the reviews.
There is far better more reputable durable brands out there.. do you own research before deciding on this product.
• Bad / poor product design
• Very bulky
• Messy when you remove the lid (Water goes everywhere)
• Heat Mat is Rusted and Corroded (7 month old)...
Pathetic - broke after 2 months.
Tommee Tippee is the most pathetic company I have ever dealt with. My son was born in March and my steriliser broke in May. I rang and was advised to cut the cords and send a photo with the date and my name for it to be replaced. I was given an Australian Post tracking number to track my replacement steriliser, that was never sent. I was advised that sterilisers are out of stock world wide and would be advised when they are back in stock. It is now the end don July and I’ve been offered a LOUSY $75 AUD refund via cheque - that HAS NOT and probably WILL NOT ever arrive. PATHETIC, UNPROFESSIONAL, UNETHICAL company. You should be ashamed of yourself. I’ll tell everyone my story and ensure all my friends never support such a disgusting company.
- Verified purchase
Perfect and time saving
I love the fact that i can just steam and no need to dry the bottles as the water is sterile so can straight away use the bottle. Easy to use very straight forward usage and handling. The tomee tippee website has all the info on how to clean it. Love the product as it looks stylish as well.
Don't buy a Tommee Tippee Steriliser - READ ALL THE REVIEWS
Used the steriliser once a day for 8 weeks and it stopped working. De-scaled the heating plate as per the manufacturers instructions and it still stopped working.
Only 8 weeks old and Tommee Tippee won't cover it under warranty and will blame you for damaging it. $150 down the drain, don't waste your money.
Purchased in April 2019 for A$150.00.
Do not buy! Lasted only 3 months
Bought and used the electric steriliser on a low average of 1-2 times a week as bub is mainly on breast feeding..
The coating of heat pad melted after 3 months, emailed Customer Service and they blaming me for not descaling the unit, arguing they done extensive test on all their unit bla bla.. and would not offer replacement/repair..
A new unit with minimum usage (p/s - all bottles and parts were cleaned with detergent before sterilise, heating was considered clean most of the time) shouldn't be blamed for melting the heating pad being the essential part of the unit.. if the right material is being used and designed properly!
Am trying to find the lost receipt hoping to check with BigW if they could offer a repair etc..
Purchased in February 2019 for A$69.00.
Does not last
Do yourself a favor and read reviews from different sites.
Sterilizer stopped working within 5 months.
Item was cleaned following instructions by Tommee Tippee.
Regardless Tommee Tippee blame you and offer no warranty.
Works great until you come across this very common problem.
Stopped working, not even 3 weeks use.
Steriliser stopped working after only less than 3 weeks use. They won’t offer refund but will send you a replacement. Have now waited over 4 weeks for that after being told it would take 5-7 days. Not receiving any response to follow up emails. Don’t waste your money. Poor quality product and poor quality customer service.
Purchased in January 2019.
Does the job!
I have had this bottle steamer for almost 5 months now and use it every single day. I love it. I havent had any issues with the button like other reviewers....
My unit has a black base (not white as per picture), and holds max of 5 bottles. It steams in about 10mins, and I like knowing the bottles are clean and sterile ready for my daughter. I have the whole tommee tippee range and have not had any issues with any of the products and best of all my daughter loves them all too!
Save your money - stick with a microwave one
All the sterilisers with these heating elements eventually will get damaged or rust no matter how well you take care of it. I had the first generation one as a hand me down from a friend. Every time I used it I would get brown water. After a couple of months it started shorting our electricity. So I bought a new one, Gen2. It was great for 2 months, and I descaled regularly but the heating element once again started getting dark black marks and the water would go brown and there would be stuff on the element after every use. They were good about it and offered a refund or replacement.. I took the refund and got a microwave one.
I absolutely Love it!
I originally had the bug bulky white one, which was absolutely horrible! it got black/brown at on the heating plate which i could never get off!
I upgraded last week to the 2017 model, its smaller ( con is it holds a little less), but i absolutely love it,
Just make sure you wipe it down after every use and drain excess water otherwise it will go yucky.
Its quick to steralise and I love how it uses water only and not any products.
Some people really dont like it, but ive had no problems because I keep it clean.
Definitely do not buy
Worked great to begin with. Until the water started turning brown/black with black wholes in the in heat plate. I sent it back the tommee tippee to be told after 4 months that it was my fault when I only ever used vinegar and a sponge. Do not buy this product as they don’t care about you as the customer and like to blame customers for there faulty product.
- Verified purchase
My first unit had an issue with the button and the centre piece slipped down and got burnt. I had the unit replaced and was told the sticky button was common in that unit - grrrr! Second unit is 5 months old. Button is slightly sticky but not too bad. Clip has broken off the bottom of the centre piece and the heat plate has corroded. I noticed black marks on the heat plate and sent pics to TT. Their response thus far has been that it was my fault and I must have used a corrosive product on it. Incorrect - only used vinegar per instructions. The...y proceeded to advise that I must have cleaned it too much. Also incorrect. So they decided instead that I didn’t clean it enough! Following up with Consumer Tribunal as I don’t think that response is satisfactory. Do not buy it !!!!!!!!!!
Questions & Answers
so I brought the tommee tippee closer to nature set in 2019 didn't use it until the end of january now I use the electric steriliser once a day and every time i use it once its finished its cycle its always brown on the plate and has the burning sound like its run out of water I fill it with the measurements in the booklet said to do.
Unit smells burnt after each use, always has the correctcamount of water in it, the smell is through all of my bottles and manual breast pump. Is this safe to use? and are the bottles safe to use for baby?
That question is impossible to answer. It is your baby and only you can decide whether the bottles are safe to use. The smell that is coming from the unit tells me the unit is developing an electrical problem. I would not take the risk. Stop using it. If the unit is still under warranty take it back for a refund.
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