WARNING: DO NOT BUY THIS PRODUCT.
I wish I had read reviews prior to buying this product. I sent photos into Tommee Tippee customer care this week because the heat plate has black spots on it after only 3 months worth of use, and I hardly use it - only 2 to 3 times a week because I exclusively breastfeed. They've advised me that this is corrosion and to stop using the product, and said I had not followed the proper care instructions, which is false. I couldn't stress to them enough that I followed the exact guidelines they specify on how to clean the machine and properly mainta...in it. They are refusing to investigate the quality of the product in further detail and taking no accountability or responsibility at all, which is very disappointing from a company their size. My recommendation to all mums out there, do not waste your money on this pathetic product, instead buy Milton tablets which are MUCH easier and just as effective to sterilise your bottles. If you do buy this product I'm certain this same issue will happen to yours and the company will dismiss any liability of fault.
Warning warning do not buy a tommee tippee steriliser - read all the reviews
Warning warning do not buy a tommee tippee steriliser - read all the reviews.
There is far better more reputable durable brands out there.. do you own research before deciding on this product.
• Bad / poor product design
• Very bulky
• Messy when you remove the lid (Water goes everywhere)
• Heat Mat is Rusted and Corroded (7 month old)...
Pathetic - broke after 2 months.
Tommee Tippee is the most pathetic company I have ever dealt with. My son was born in March and my steriliser broke in May. I rang and was advised to cut the cords and send a photo with the date and my name for it to be replaced. I was given an Australian Post tracking number to track my replacement steriliser, that was never sent. I was advised that sterilisers are out of stock world wide and would be advised when they are back in stock. It is now the end don July and I’ve been offered a LOUSY $75 AUD refund via cheque - that HAS NOT and probably WILL NOT ever arrive. PATHETIC, UNPROFESSIONAL, UNETHICAL company. You should be ashamed of yourself. I’ll tell everyone my story and ensure all my friends never support such a disgusting company.
- Verified purchase
Perfect and time saving
I love the fact that i can just steam and no need to dry the bottles as the water is sterile so can straight away use the bottle. Easy to use very straight forward usage and handling. The tomee tippee website has all the info on how to clean it. Love the product as it looks stylish as well.
Don't buy a Tommee Tippee Steriliser - READ ALL THE REVIEWS
Used the steriliser once a day for 8 weeks and it stopped working. De-scaled the heating plate as per the manufacturers instructions and it still stopped working.
Only 8 weeks old and Tommee Tippee won't cover it under warranty and will blame you for damaging it. $150 down the drain, don't waste your money.
Purchased in April 2019 for $150.00.
Do not buy! Lasted only 3 months
Bought and used the electric steriliser on a low average of 1-2 times a week as bub is mainly on breast feeding..
The coating of heat pad melted after 3 months, emailed Customer Service and they blaming me for not descaling the unit, arguing they done extensive test on all their unit bla bla.. and would not offer replacement/repair..
A new unit with minimum usage (p/s - all bottles and parts were cleaned with detergent before sterilise, heating was considered clean most of the time) shouldn't be blamed for melting the heating pad being the essential part of the unit.. if the right material is being used and designed properly!
Am trying to find the lost receipt hoping to check with BigW if they could offer a repair etc..
Purchased in February 2019 for $69.00.
Does not last
Do yourself a favor and read reviews from different sites.
Sterilizer stopped working within 5 months.
Item was cleaned following instructions by Tommee Tippee.
Regardless Tommee Tippee blame you and offer no warranty.
Works great until you come across this very common problem.
Stopped working, not even 3 weeks use.
Steriliser stopped working after only less than 3 weeks use. They won’t offer refund but will send you a replacement. Have now waited over 4 weeks for that after being told it would take 5-7 days. Not receiving any response to follow up emails. Don’t waste your money. Poor quality product and poor quality customer service.
Purchased in January 2019.
Does the job!
I have had this bottle steamer for almost 5 months now and use it every single day. I love it. I havent had any issues with the button like other reviewers....
My unit has a black base (not white as per picture), and holds max of 5 bottles. It steams in about 10mins, and I like knowing the bottles are clean and sterile ready for my daughter. I have the whole tommee tippee range and have not had any issues with any of the products and best of all my daughter loves them all too!
Save your money - stick with a microwave one
All the sterilisers with these heating elements eventually will get damaged or rust no matter how well you take care of it. I had the first generation one as a hand me down from a friend. Every time I used it I would get brown water. After a couple of months it started shorting our electricity. So I bought a new one, Gen2. It was great for 2 months, and I descaled regularly but the heating element once again started getting dark black marks and the water would go brown and there would be stuff on the element after every use. They were good about it and offered a refund or replacement.. I took the refund and got a microwave one.
I absolutely Love it!
I originally had the bug bulky white one, which was absolutely horrible! it got black/brown at on the heating plate which i could never get off!
I upgraded last week to the 2017 model, its smaller ( con is it holds a little less), but i absolutely love it,
Just make sure you wipe it down after every use and drain excess water otherwise it will go yucky.
Its quick to steralise and I love how it uses water only and not any products.
Some people really dont like it, but ive had no problems because I keep it clean.
Definitely do not buy
Worked great to begin with. Until the water started turning brown/black with black wholes in the in heat plate. I sent it back the tommee tippee to be told after 4 months that it was my fault when I only ever used vinegar and a sponge. Do not buy this product as they don’t care about you as the customer and like to blame customers for there faulty product.
- Verified purchase
My first unit had an issue with the button and the centre piece slipped down and got burnt. I had the unit replaced and was told the sticky button was common in that unit - grrrr! Second unit is 5 months old. Button is slightly sticky but not too bad. Clip has broken off the bottom of the centre piece and the heat plate has corroded. I noticed black marks on the heat plate and sent pics to TT. Their response thus far has been that it was my fault and I must have used a corrosive product on it. Incorrect - only used vinegar per instructions. The...y proceeded to advise that I must have cleaned it too much. Also incorrect. So they decided instead that I didn’t clean it enough! Following up with Consumer Tribunal as I don’t think that response is satisfactory. Do not buy it !!!!!!!!!!
- Verified purchase
Don’t waste your money!
I brought the Tommie Tippee Steriliser thinking it was a good brand. After a couple months of using the heat pad began to turn black in certain spots. I contacted the Careline. They asked for an explanation on how I use the machine which I explained through email. I followed the instructions on how to sterilise.
I was told the heat pad corroded. They didn’t warn me it was no longer safe for my baby bottles! I had to ask! They refuse to fix/repair it as they claim it only breaks if you do not clean it their way...but it was already determined I followed their cleaning protocol perfectly! So I was pretty much called a liar! And told to buy a new one.
DO NOT RECOMMEND!!HORRIBLE!! NOT WORTH IT!!
I have had my Tommie Tippee Steriliser for 5months now and since the beginning it has left a brown colour almost like a burn on the bottom of the steriliser. A few days ago the machine just wouldn't turn off leaving a burning smell. I contacted the Careline. They asked for an explanation on how I use the machine which I explained through email. I followed the instructions on how to sterilise but they were not one bit interested in fixing it or sending a replacement even though it was still under warranty. Instead they said they could not help any further. Very dissapointed!!! Customer service was not there. They only care for sales! Do not recommend!!
Does the job
Have been using this for our bottle fed bub and at first I didn’t like it because the element smelt burnt however after using for 2 months I’m pretty happy. It’s much more convenient that boiling and cleans better than using the Milton tablets. I now just make sure that I put more water in than the line indicates and wipe clean the element after every use.
Big and Bulky
This steamer is perfect for cleaning numerous bottles at once. But dont be in a rush, it takes more then 5 minutes to complete. Its big and Bulky and takes up alot of room on the bench top lucky we have alot of bench space keep this put.of the rode of everything.
Just got to remember to clean and descalr in between wash, if you dont then you get the burnt smell and the bottles sometimes have that smell.
Junk products - not worth the effort
This product and all the other electrical items from Tommee Tippee are not worth the time to use or the effort to find them.
This device didnt work out of the box, their "careline" is unsympathetic to parents and their "3-4 days" to send out a new device took 5 weeks and by that time we had settled into a routine of using a Milton steriliser.
Please don't rely on these devices. I understand that some people like them but all the gifts we got from friends that were Tommee Tippee (electrical items) don't work, have issues or dont work to capacity.
The company knows they only need to make a device that will work for a short amount of time so they make them cheep.
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Questions & Answers
Does it fit all sized bottles?
The items never seem to dry out once they've been sterilised. I'm only 22 and pretty naive when it comes to this kind of thing, but doesn't that defeat the purpose of serializing if it has to sit around wet afterwards. I was drying them out with a clean tea towel after sterilising, but again I feel as though it defeating the purpose and introducing more germs.
Any help or ideas would be greatly appreciated!!
My Tommie tippee sterilizer, the little grey plate inside seems like its got a brown look to it and looks like little black dots appearing. Is that normal? And after descaling did u rinse out the vinegar a couple times to get rid of the smell?
Merry Christmas Connie C, I found the black dots initially however they soon disappeared after cleaning it with vinegar (or you could use Citric Acid was the other option).
I do have discolouring to the heat plate but would think this is normal wear.
I've chatted with TT Customer Care and they advised for you to call them direct on their Customer Care Line Freecall: 1800 890 011 (Monday - Friday 9.30am - 3.30pm EST) and they could then offer some specific advice on the product.
Hope that helps you out.
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