We have a Tommee Tippee Electric Steam Steriliser. It has stopped working all of a sudden. we contacted Tommee Tippee and they weren't of any help. They asked us to send some information and finally said that they can't help us because the product is out of the warranty period.

We bought the unit in Aug'18 but have only used it for some time. Things are built to last and we expect items to last for more than few years. Anyways, will never buy any items from this brand again. Our money is down the drain. Poor customer service as well.

I bought this electric steamer for my newborn less than 5 months ago. In the beginning I was using it quite frequently, about once a day. I descaled it regularly as per the instructions. I noticed little black spots appearing on the heating plate after 4 months of use. I was concerned and read reviews about this online and read that these black spots were corrosion of the metal plate and was not limescale or anything that can be removed with descaling. I have since thrown this steriliser away as I don't want to harm my baby.
Save your money don't buy this brand of steriliser.

Wish Id read reviews on this..it doesnt sit right with 9 oz bottles ,really bad it topples over..the bottom bit burns have de scale after 3 uses..it switches itself off before bottles are sterilised at all its actually dangerous ..I dont know jow they get away with selling these! Worst steriliser ever!!

I barely use this as my baby is mostly breastfed, and the heat plate has already started to disintegrate. I only use it once a week or once every few weeks and have only ever followed the instructions for descaling. Super disappointed and annoyed I bought this.

The product worked well for the first 3 months. At the 3 month mark the product was descaled. The heat pad disintegrated and left a black residue on the bottom of the product. This meant that the capacity fell by half as the bottom shelf could no longer be used. From the 3 month to the 6 month mark the performance of the product became erratic. Sometimes it would work the first time. Other times after the second or third attempt. The cycle times increased. Where it took up to 30 minutes to sterilise the bottles in the end.
At the 6 month mark the product stop working altogether. Save your money buy a microwave steriliser instead!!

This is what discqling looks like, you are dissolving the plate itself ; I thought I got send in the unit from underneath but it’s the unit crumbling from underneath too; I wish I read the reviews beginning purchasing it

Tommee Tippee is the most pathetic company I have ever dealt with. My son was born in March and my steriliser broke in May. I rang and was advised to cut the cords and send a photo with the date and my name for it to be replaced. I was given an Australian Post tracking number to track my replacement steriliser, that was never sent. I was advised that sterilisers are out of stock world wide and would be advised when they are back in stock. It is now the end don July and I’ve been offered a LOUSY $75 AUD refund via cheque - that HAS NOT and probably WILL NOT ever arrive. PATHETIC, UNPROFESSIONAL, UNETHICAL company. You should be ashamed of yourself. I’ll tell everyone my story and ensure all my friends never support such a disgusting company.

I love the fact that i can just steam and no need to dry the bottles as the water is sterile so can straight away use the bottle. Easy to use very straight forward usage and handling. The tomee tippee website has all the info on how to clean it. Love the product as it looks stylish as well.

Used the steriliser once a day for 8 weeks and it stopped working. De-scaled the heating plate as per the manufacturers instructions and it still stopped working.

Only 8 weeks old and Tommee Tippee won't cover it under warranty and will blame you for damaging it. $150 down the drain, don't waste your money.

Bought and used the electric steriliser on a low average of 1-2 times a week as bub is mainly on breast feeding..
The coating of heat pad melted after 3 months, emailed Customer Service and they blaming me for not descaling the unit, arguing they done extensive test on all their unit bla bla.. and would not offer replacement/repair..
A new unit with minimum usage (p/s - all bottles and parts were cleaned with detergent before sterilise, heating was considered clean most of the time) shouldn't be blamed for melting the heating pad being the essential part of the unit.. if the right material is being used and designed properly!

Am trying to find the lost receipt hoping to check with BigW if they could offer a repair etc..

Do yourself a favor and read reviews from different sites.
Sterilizer stopped working within 5 months.
Item was cleaned following instructions by Tommee Tippee.
Regardless Tommee Tippee blame you and offer no warranty.
Works great until you come across this very common problem.

Steriliser stopped working after only less than 3 weeks use. They won’t offer refund but will send you a replacement. Have now waited over 4 weeks for that after being told it would take 5-7 days. Not receiving any response to follow up emails. Don’t waste your money. Poor quality product and poor quality customer service.

I have had this bottle steamer for almost 5 months now and use it every single day. I love it. I havent had any issues with the button like other reviewers....
My unit has a black base (not white as per picture), and holds max of 5 bottles. It steams in about 10mins, and I like knowing the bottles are clean and sterile ready for my daughter. I have the whole tommee tippee range and have not had any issues with any of the products and best of all my daughter loves them all too!

All the sterilisers with these heating elements eventually will get damaged or rust no matter how well you take care of it. I had the first generation one as a hand me down from a friend. Every time I used it I would get brown water. After a couple of months it started shorting our electricity. So I bought a new one, Gen2. It was great for 2 months, and I descaled regularly but the heating element once again started getting dark black marks and the water would go brown and there would be stuff on the element after every use. They were good about it and offered a refund or replacement.. I took the refund and got a microwave one.

I originally had the bug bulky white one, which was absolutely horrible! it got black/brown at on the heating plate which i could never get off!

I upgraded last week to the 2017 model, its smaller ( con is it holds a little less), but i absolutely love it,

Just make sure you wipe it down after every use and drain excess water otherwise it will go yucky.

Its quick to steralise and I love how it uses water only and not any products.

Some people really dont like it, but ive had no problems because I keep it clean.

Worked great to begin with. Until the water started turning brown/black with black wholes in the in heat plate. I sent it back the tommee tippee to be told after 4 months that it was my fault when I only ever used vinegar and a sponge. Do not buy this product as they don’t care about you as the customer and like to blame customers for there faulty product.