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They refuse to replace a faulty products under warranty
I have the perfect prep day & night , been using it for around 6months (since June 2021) now it stops working and keeps flashing red light with sign “tank temp high”. At first I thought because of the hot weather effected the machine, but it even happened at night time with room’s temperature 18degrees so I emailed them to ask their advice and hopefully they will cover under warranty as it had been a week I couldn’t use it . The purpose of the machine is make my parenting life is easier when there is no support from anyone, so I do rely on the ...machine a lot for convenience purpose. But this is [Name Removed] from Tommee Tippee responded: 1) run the tap for at least 10 seconds to make sure it’s nice and cold before adding to the tank - I always filled the tank with chilled cooked water 2) keep the unit out of direct sunlight - in my email I mentioned the room is dark as its nursery room, and the machine nowhere near sunlight. 3)regularly top up with cold tap water rather than letting water stand in the tank - who have the time for that for every single time making a bottle??? So what is the point for me to buy a machine? 4) keep a cold jug of water in the fridge ready to use - again , unreasonable advise , I can filled it cold but it will still get to normal temp during summer . 5)add a few ice cubes into the water hopper. - it’s unhygienic as icecubes are in freezer and freezer are full of raw meats and other things. Bad advice,really!!! And she refuse to replace under warranty and keep saying the machine is safe to use???? It’s not working !!!!! How can I use ? It’s stressful enough to have a young child on my own; spend money to make my life easier but now I am stress dealing with Tommee Tippee’s customer service. I will never buy anything else from Tommee Tippee if this is how they deal with warranty. The way they wasting my time to avoid the warranty is horrendous. How can the year products manufacturers have anything to do with the warranty of the products since the day I bought it , don’t talk about when I actually start to use it . I can’t believe that’s their policy and how they deal with warranty & customers who support their business
Purchased in September 2020 at Chemist Warehouse Online Store.
Absolute life saver !
I have used this twice now, the older previous model that I had was faulty after a deep clean it stopped working and had it replaced with this newer series. It makes the bottle at perfect temperature and it’s super easy to use. So convenient for all formula feeding babies!!
Very noise for night time feeds
Purchased for making bottles at night
- being sleep deprived, its hard enough for parents to get the bottle temperature right and this machine allows you to do that every time
- adjustable stand for most bottles on the market
- handy LED screen with the steps on them to explain what’s going on
- very easy to clean this machine
- easy replaceable filter which can be purchased at most baby stores or pharmacies.
- turns off by itself
Purchased in May 2021 at Target Australia for $219.
Solved my formula problem
I love this bottle maker so much. My baby is on prescription elemental formula for allergies (Neocate) which is grainy and cannot be mixed with cold water alone as it blocks teats. Previously in the middle of the night I’d have to somehow keep her quiet whilst boiling the kettle and miraculously avoid waking my older child with her cries. Needless to say she was woken many times! With the prep machine the neocate mixes perfectly and I can make it without waking the household. I haven’t had a blocked bottle since using it. It felt very unnecessa...ry and extravagant buying this machine but now I couldn’t do without it, it is definitely my favourite baby purchase and I miss it when I am out of the house. I did read a review at one point stating that it wasn’t suitable for elemental formula. I am not sure what the problem was for that reviewer as I have found it to be wonderful.
Purchased in May 2021 at eBay for $125.
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Lifesaver for first time mum
I purchased this machine on a whim as there wasnt any Australian reviews and I am so glad I did. I am a first time mum and this machine has eliminated the worry and inconvenience of boiling water. My baby has been formula fed since birth so this machine has truly made our life easier. We started using Tommee Tippee bottles but baby suffered really bad colic so we used Dr Brown's, no issues at all with bottle fitting/filling. We have been using the machine for 3 months now and haven't had to change the filter yet but these are about $18 and avai...lable at Big W or Baby Bunting. It lights up perfectly in the dark. You also just use tap water to fill up the water tank. The machine is a little noisy but doesn't bother our baby; it sounds just like our Nespresso coffee machine. For perfectly warm sterile water in under 2 minutes, this is a must.
Purchased in March 2021 at Chemist Warehouse Online Store for $176.
Handy product to have for every parent.
Simple to use product as it needs to be especially for when you are holding a screaming hungry baby.
It gets the correct water temperature every time and takes the hassle of figuring it out yourself. As well, it provides with filtered water through a specifically designed filter. One filter lasted me around 3.5 months of regular use.
Thankly, it recognized the Dr Brown bottles that I use.
It only lost a star on the noise level. It's loud enough to wake up a baby and worse when a baby has colic or bad case of wind. Also, the loss of star contributed to high price that Ive paid for a loud machine that only dispense warm filtered water.
Purchased in December 2020 at Babyfactory for $200.
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