Poor product experience from star to finish
TomTom 5100 product was an expensive mistaken purchase , offered poor value in use from start to finish:
1. IN USE
-slow to boot up (takes minutes)
-mounting on windscreen insecure
-map / traffic cameras update process poor
-battery charge retention /lifetime is poor
-no user serviceable way to replace battery
-replacement battery is expensive
-using battery replacement kit is fraught (damage a real possibility if you DIY ) ...
Purchased in May 2016 for $300.00.
I paid a premium price in 2016 for one product feature: the Live Traffic updates. But what i didn't know was that this feature relied on the operation of the 2G phone network in Australia. There is no mention of this requirement anywhere in the manual or the packaging materials or the live promotions on TVSN. Why is this important?? Because Telstra and Vodafone announced closure of their 2G services in 2014 and 2015 respectively (press releases from both companies are available on the internet), that is, 18 months and 6 months respectively ...before I purchased the unit. TomTom sold lifetime traffic services in 2016 in the full knowledge that the feature would not be available relatively soon after the sale. For TomTom to send out notices about closure in 2018 is ridiculous. Tom initially offered me $100 as compensation, then 50% off a replacement unit and finally offered a totally free replacement. But what they are offering is not a replacement at all. The 5100 had it's own SIM card built in. The replacement requires me to use my phone's SIM and pay for data downloads. I bought the 5100 precisely to avoid this situation. I'm not happy at all.
The most expensive and the latest Tom Tom
This product it’s a waste of money, it’s a piece of rubbish. It is hard to use his touch screen needs a hammer instead fingers. You have to park your car to set it up. Do not set it up while you are driving. You will get involved to an accident for sure.
MY TOM TOM will no longer support live traffic because the 2 G network has shut down
I was fairly happy with my TomTom but just this week received an email from TomTom advising that because the unit runs on the 2G network it will no longer be able to provide live traffic as 2G has shut down. I was offered a $100 voucher to get another TomTom but they have removed all "Live traffic" models from the Australian website.
They have known fro over a year that 2G was shutting down, yet they continued to see affected units in Australia!!
About to be made obsolete by Vodafone 2G network shutdown.
Was a great GPS but come end of March 2018 the live traffic feature will cease to operate as Vodafone will shut down its 2G mobile network. The unit cannot be upgrade to 3G/4G services. Very disappointing from TomTom as they knew this was happening and continued to sell them.
Go 50 - a flop
This device has led me astray at least 30 times in 12 months - especially in Melbourne. The voice recognition software is absolutely terrible . It is erratic - sometimes it cannot even recognise "go to an address" despite repeated attempts to say the phase faster, slower etc - does not predict traffic at all well - never allows for traffic snarls accurately - google maps is so massively superior there is just no comparison . This is about as bad a purchase as I have ever made -
Same fault on three of these
For some reason I have had three of these. Each one struggles right at the critical moment to recognise where you are and tries to get you back on the road as it assumes you are driving through parks, houses, or on another road. Therefore it will miss the critical turns to get you to your destination. You can turn it off then on to attempt to reset it, but really? there must be an inherent problem with the algorithim Tom Tom uses.
Updating the thing or trying to get the free maps is a test of patience, they couldn't have made it more frustrating if they tried!
I wont be getting another.
Services not..Tomtom go 5100
Continually signs you out so that you dont get traffic or cameras. The suction gizmo falls down after a while because of the heaviness. Most of the icons are too small. Yes it has a sim card but what good is it when the app signs you out continually. Its been doing this since new.340 dollars for no services. I wouldnt recommend it to anyone because its unreliable and without services not needed! Sick and tired of resetting it and stopping the car to sign in again. Always connected it says. I cant even drive all the way to work without it disconnecting. Gprs status. Disconnected...Why?
Best GPS after 4 others over 14 years Update Post 2G shutdown
My first GPS was bought in 2003, an Italian made PDA with navigational software, whose name escapes me. This was followed by Navman PiN (2005), then an HP IPAQ (2007) with Tom Tom software, then a Garmin Nuvi 1350 (2010) and now a TomTom GO 5100LMT (2016).
This unit is superior in every way to anything I have had before, obviously time improves the technical capabilities but in terms of software design and implementation, it is powerful and easy to use. The windscreen mount is superior to any I have had or seen before.
After 4 months use I ha...
I bought this device because i was tired to drain out my phone battery with Google map, but this thing is rubbish! I'm writing this review while stuck in a HUGE jam that, for my tomtom simply doesn't exist!!
Lot of times it finds shortcuts that ends in closed roads, or, and this is great, it shows me, in blue, a faster way, i take it and it disappear the original and the shortcut and this crap start to calculate for minutes... While you're wandering whit no idea where to go.
I could go on with the flaws of this scum device for an hour (as im still in queue) but i need my old Google maps on my phone to try to go home before night...
Im going to put it on sale tonight, and i dont wanna see a TomTom evermore!
Waste of life time and a terrible disappointment to mother earth for the waste of natural resources
While the device was working the it was fantastic, as a matter of fact, it was a life saver. It diverted you around accidents and general heavy traffic. I truly though at one point I might have had a little crush on this machine.
Then along came our one year anniversary. Now I know everyone says that the honey moon period can’t last forever. But you truly believe that maybe they just hadn’t found the right one, that they might of settled for second best or had been hasty during the dating period. Not at one point do you actually believe whe...n entering in to this wonderful relationship of less traffic and speed camera warnings that it would all end in such a shameful drinking session full of tears and heart break. There was a moment when I had the hammer in my hand that I truly though that I might have gone over the edge. Then I came to my senses and realised that the TomTom 5100 Go was not only the worst mistake of my life and that it had wasted hours of life time that I will never get back trying to update the maps in hope that we could bring back the glory days and allow me to desperately cling to what I though was a match made in heaven. I finally thought to myself that I would get the worst mistake of my life framed so I (or my children and their children when I pass it down) will never ever make the terrible mistake of buying a TomTom again. The TomTom 5100 GO is a terrible waste of natural resources that were cruelly ripped out of the earth to make the shameful device. Thank you, TomTom, for your help.
Not a bad GPS, but there are better ones.
Purchased from Harvey Norman, 8 Jun 2016
This is my third Tom Tom. I purchased this one to upgrade my old ones, as their batteries are dead, and I wanted a GPS for driving in Australia, the USA, EU, and Asia. The Tom Tom 5100 promised to provide lifetime world maps and lifetime speed camera updates.
Having used the 5100 in Australia and USA, I rate it as just OK and not as good as earlier Tom Toms or other GPS Maps. The maps are generally accurate, but lack details, especially in USA, and the speed and red light updates are only for Australia...
I recently upgraded from a TomTom 730 and have been wowed by my new 5100. The first surprise was a 25% discount on the new price because I am an existing customer. Just ring TomTom and order by phone. I didn't want a bigger screen as I'm in a car, not a truck so the 5100 fits in better. I use my GPS overseas as well as in Australia and also use Speed Camera alerts, so the cost of my 5100 is much the same as I paid for all the annual software updates I would load to my old unit. The 5100 for me is effectively free!
What else do I love? The...extremely stable mount, ease of removal/insertion to the mount, great screen clarity, better speech recognition that actually works, sleep mode that wakes the 5100 up every time I start the ignition instead of having to manually switch it on every time, spoken street name instructions, faster across the board, more intuitive mapping and POI's. What's not to like? My old 730 used a mini USB connection and I had this hard wired into my car. The 5100 uses a micro USB connection so an expensive rewiring was on the cards until I managed to get a mini USB - micro USB adapter from eBay. TomTom would do well to include one of these plugs in the packaging. Otherwise a great improvement over my old unit and well worth the money.
Being critical because of wrong maps
This is my third TomTom product - somehow the map is often found with wrong information in NSW (I had previously only used it in Western Australia and it was brilliant). Wrong POI, wrong off-turns, direct U-turn on hway - you name it.
I have been religiously submitting such wrong information on TomTom's MapShare and am interested to see how quickly the manufacturer is able to update their maps.
After extensive use in France - TT 5100 was terrific!
After some major initial issues - like Europe maps would not load - in actual use in France the device was pretty good.
The in car mount is just fantastic. Really easy to un-clip, do some searches, re-clip, engage guidance.
The ability to create a route on a laptop, research desired way points using Google Maps, separately update the TT route and way points, and then transfer route to the TT via USB also worked well. However at times the GO 5100 refused to connect to the laptop. Windows 7 would then decide the USB port had malfunctio...ned and refuse to connect. This usually happened when we were in a hurry. Lots of rebooting. There were some tricks here as if say a city X was selected as a way point, then indeed the TT would direct us to the town square or the city hall. Not so useful if all we wanted was to go via city X, not actually into it. Guidance was usually really good, especially the voice guidance that would say "Roundabout, third exit, Route D123 to city Y". Indicating the "Route D123" part was really helpful. Some issues arose with little cobblestone roads that TT thought would be good to go down when in fact they were really pedestrian only or in some cases stairs. There were some issues where the guidance would chose the most direct route even if this was through a track in a farmers field. There was an overall problem identifying the actual usable size of French roads.
Questions & Answers
I have a Tom Tom Go 1500.
Life time maps don't down load. It goes to sleep, then wakes up, it doesn't know streets that I have been to before. It is about 12 months old and I now wonder about TVSN as I purchased it thru them. It switches to NZ, and wants to stay there. Maybe it should. It's hopeless. My third and last Tom Tom. The free maps don't update, but the going to sleep bit drives me nuts when in heavy traffic. How does it get fixed?
Try a shorter cable. Standard 1.5 cable included with the Tom Tom appears to be OK for power but not for data. Found that the hard way on my 5100
how do i download world maps
on my tomtom go5100
Hmmm ground zero question.
There are no "world maps" but I assume you mean maps for other parts of the world like Europe or North America?
You need to have Tom Tom MyDrive Connect installed on your laptop. DO NOT TRY TO USE THE PREVIOUS VERSION OF "TOM TOM HOME". IT WON'T WORK WITH THE GO5100.
Then use the supplied TT USB cable, and connect the GO 5100 with direct connection, no USB hub. The MyDrive connect will eventually recognize the GO5100 and say "connected". This is the tricky bit. Sometimes it will not connect. Then select whatever maps you need and download. If you want Europe you will need a SD card. 16GB. Cheap. Micro I think. There is also a trick to speed up the download by selecting a different port. See the forum to get details.
Can I suggest you actually troll through the TT user forum website? https://en.discussions.tomtom.com/ There is a ton of useful info in there.
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|Category||GPS Navigation Systems|
|Free Map Updates||Yes|
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