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4 reviews
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Lee
Lee12 posts
 

Waste of money – Didn’t have a page for the med/large dog review, so leaving a review here. Visited a friend, and my dog got fleas. This was recommended to me but I will never recommend to anyone, total waste of money. Does absolutely nothing. There website doesn’t even reply or acknowledge people complain, they don’t have reviews on site either, wonder why

Purchased in .

  • Side Effects: None
  • Pet Type: Dog
Totalcare
Totalcare    

Hi Lee, thank you for reaching out to us. We are sorry to hear about your experience with one of our flea treatments and that you are seeing fleas again. We do appreciate consumers notifying us of any such experiences as pet owners ourselves, we care very much about the safety, health, and well-being of dogs who use our products.

Please feel free to reach out to us via our Contact us page here: external link  or call us on 1800 738 238 so we can further assist you with your questions and concerns.

We hope to hear from you soon.

Kind regards, Purina PetCare Team

Margaret M.
Margaret M.ACT4 posts
 

Waste of money – Price is the same as the month long but only works for 1day, meaning the fleas in the environment just come back. Made no difference at all.

Purchased in at Caltex Woolworths for $17.

  • Side Effects: None
  • Pet Type: Dog
Totalcare
Totalcare    

Hi Margaret, Thank you for reaching out to us. We are sorry to hear about your experience with one of our flea treatments and that you are seeing fleas again. We do appreciate consumers notifying us of any such experiences as pet owners ourselves, we care very much about the safety, health, and well-being of cats and dogs who use our products.

Please feel free to reach out to us via our Contact us page here: external link  or call us on 1800 738 238 Mon - Thurs 9am-5pm Fri 9am-4:30pm so we can further assist you with your questions and concerns.

We hope to hear from you soon.

Kind regards, Purina PetCare Team

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Hailz
HailzQLD5 posts
 

Doesn't work and makes cats hair fall out – I used this on my beautiful ragdoll cat and now my she has a very dark patch of skin and hair loss in the area it was applied. I'm very unhappy with this product and definitely do not recommend.

Purchased in at Woolworths.

  • Side Effects: Short-term illness
  • Pet Type: Cat
Totalcare
Totalcare    

Hi Hailz, Thank you for your feedback.   We do appreciate consumers notifying us of any such experiences as this information helps us to continue to provide pets with premium quality pet products.

The referred product, TOTALCARE Flea Knockdown for Cats, Puppies and Small Dogs is an oral treatment. All of our TOTALCARE products are approved by the Australian Pesticides and Veterinary Medicines Association (APVMA). Obtaining APVMA approval involves a lengthy and thorough process to ensure the product is safe and effective, and the information on pack is correct. You can find more information about the APVMA on their website at external link .

Please feel free to reach out to us via our Contact us page here: external link  or call us on 1800 738 238 Mon - Thurs 9am-5pm Fri 9am-4:30pm so we can further assist you with your questions and concerns.

We hope to hear from you soon. Kind regards, Purina PetCare Team

Hailz
Hailz   

Apologies for the mistake but this doesn't excuse the fact that the liquid one caused this reaction on my cat. I've read so many horrible scary reviews of your products and I think it's disgusting that you still sell them. Do you actually care about animals or just want to make money no matter what the cost

Totalcare
Totalcare    

Hi Hailz, ​​​​​​​ Thank you for your reply and additional information provided.  As pet owners ourselves, we care very much about the safety, health, and well-being of cats and dogs who use our products.  We never compromise on the safety or quality of our products or ingredients: each batch of Purina product made in our factories undergoes a strict quality assurance process.

As a responsible manufacturer, we take every complaint seriously and investigate each one individually. This process helps us thoroughly investigate each case and take appropriate action.  As we have more than one topical product in our range , please feel free to reach out to us directly with the full name of the product, batch details and best before date so we can look into your concerns in greater detail. 

We hope to hear from you soon.  Kind regards,  Purina PetCare Team

Machan
MachanVIC9 posts
 

Works as it should – I use this product for my cat whenever he gets an infestation from time to time. It works as it should. I find it kills fleas who feed almost instantly if not within 30 minutes at least. It is important to note for others who find it doesn't work for them that fleas live at 95% within the environment, this means you will have eggs, larvae and pupae in your pet's environment which means regardless of using this product, a re-infestation is likely. Fleas can also be passed form pet to pet and even to humans (though they do not feed from us.) So you can easily treat your pet, rid of the fleas CURRENTLY infesting them, and still pass fleas back onto them if they are on you, your clothes, or other pets. It is important to treat all pets as well.

It is not meant to provide lasting support against fleas. Its meant for use in cases where you need instant relief. You need to combine this product with other flea fighting methods. Use monthly spot ons as you should for lasting support. Cleaning for starters is a big thing you must do otherwise using this product will be pointless. If you don't remove the fleas from the environment, they will eventually re-infest your pet and still continue to be an issue. Use knock-down as recommended, clean the environment thoroughly, make use of flea shampoos weekly (preferably not at the same time as knockdown as you want to be cautious especially with cats whom are sensitive metabolisms with things. one product at a time allows you to watch for reactions and take action accordingly without questioning if it was this or that product.)

Purchased in at Coles for $16.

  • Side Effects: None
  • Pet Type: Cat

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