TVArabia HD Box

Crap box – Not satisfied been sending several many emails always trying to fix that’s their answer $200 wasted do not buy from this company they never fix anything, always promising but nothing done Show details

Do not buy worst possible TV Box – Buyer beware this box is absolutely horrible, total waste of money, it is constantly searching and most stations are under maintenance, when you do get a station it repeats itself every 30 seconds, also has an annoying constant ramadan ad bottom right of the screen. Show details

Terrible service and poor customer service – Most of time the channels are under maintenance when you ask support they are rude and provide you wrong timeline and try to left the chat. Totally a waste of $200.

fake quality – bad and rude very rip of and lair, very rude customer service, channels not HD and slow very bad quality channels disappear before the 2 years period they promised me. they charge top many for fake service, they should be shut down and give the people the money back. i wouldnt recommend it.  Show details

Very very poor services and maintenance – When we call for service they will lift for the first time and for the second time they won’t even lift call. - they won’t provide all channels, - We requested them for 15 channels mainly, currently only 4 are running and the rest they just display the channel name but when we switched in we can see the different channel. - they won’t respond.  Show details

yagoub salamo – hi i got massage in ATv said you need to charge how long time a take the charge and how can i renew my box please thanks so much last year i charge it was take me to when i recharged my box please i dont want to longer .  Show details

Oh my God my Chanels are back !!!! – Most of my TV Chanel's Were disappeared suddenly yesterday I've tried to contact the phone number that I usually contact if I have an issue with one if Chanel's and it's disconnected.. I don't know what the hell is going on at least they should tell us if there is a temprorry error or what the alternatives??? Or if they bankrupted. We need to know  Show details

Sudden disconnect – This company has terrible customer service. My box suddenly stopped working 1 week ago ! No one to contact about this fault ! There website doesn't work ! I have 6 months remaining in my contract. I wonder whom should I contact about this serious issue ! Absolute fraudulent behaviour !  Show details

Terrible – It's unbelievable how the service change from excellent to horrible all channels work on and off every 5 second and they run out on the middle of night like thief. By disconnected there Facebook page and phone number and website well shame on you and I think that's call fraud here in Australia and i will take this company to court.  Show details

variety of channels and good service – I have had the device since July and theres so many channels on their one does not have time to look through all of it. I had a problem with device call the customer service and they kindly guided me to solve error. My husband is loving the sports channels but at times they can be slowish.  Show details

Bad and rude customer service – I had a very bad experience with this people's, I believe he is one person running the show and he is very rude, absolutely no respect. Unfortunately once you paid you will be stuck with his rudeness if you contact him for any claim, and it is a battle to get a refund.  Show details

Very bad company, rude customer service – No customer support, no refund, just a very bad service.. my old tv box stopped working, I had the shocking customer service ever, don't want to provide a working code to reinstate my service, no replies to email, refuse to refund.. Rude customer service, they don't even care if you complain, I'm not sure how this company is even operating in Australia..  Show details

Bad and shocking – Redeclace HD BOX Very bad customer service very rude and unprofessional I am shocked is this company real .They dont even listen and they dont care .If you dont won't to have nightmares keep away from these peaple .The box doesn't work property they wont replace or fix or even talk to me UNBELIEVABLE ...  Show details

Worst customer service ever – Watch where you spend your money, very terrible customer service.don't trust what they say on their website. I made a complaint against them in the fair trading and they don't even reply to them. Next step should be the court. Try to make negative comment on their Facebook page they will block you. Save yourself from wasting time and money.i can see lots of complaints, I advise every one has issues with them to lodge a complaint in the ACCC.  Show details

Never stupid TV Arabia (very rude customer support) – Very bad service, customer services guys very rude, non-human, no sense. Once you want to speak to somebody they throw you to each other. Very impolite attitude. They do not care about time, you pay and receive service later after weeks despite you subscription is running. Just pay, no service. I found out after that the very bad reviews about them.  Show details

where is my service – i paid for 1 year contract with TVArabia and they disconnected the service while i still have 7 months left saying i need a new box costing me an extra $60. why wasnt i informed before that? why connect me from the first place? he is very rude and extremely arrogant. will report him as he doesnt answer my calls.  Show details

This company should be closed – If you planning to purchase from TV Arabia then get ready for a long game of fighting with the rudest customer service ever in this whole world. These guys should be reported to the ombudsman and should be banned from operating in Australia. Stay away from this business as you will never get a service and will never get your money back. I have already reported this company to Fair Trade Australia and Consumer affairs.  Show details

Don't buy from this guys. Stole my money – Don't ever think about buying from TV Arabia. These guys took my money and never heard back from them again. When I contacted them they advised that "they don't care" if I complain as I won't get my money back. The have the worst, unprofessional and rude customer support. They don't care about the service as much they care about taking money out… Read more

of your pocket. I have raised a complaint with the bank and with consumer affairs so make sure not to even think to try. they will give you honey during the trial and when you purchase a box or subscription then you are messed. Save your money and pay for a trusted service

I wish I could've given 0 starts – Stay away from this service. If you ever thinking of purchasing IPTV then FIND ANOTHER RESPECTFUL COMPANY. The customer service is the rudest ever. If you have a problem then you will be ranked as a troublemaker and wouldn't listen to you. They will block your number and if you manage to get a hold of someone, then they will hang up on you. Never… Read more

come near TV ARABIA online purchases. They will take your money, deliver a non working service and then cut you off and c ya later

My bad, Higly recommended Service – I've upgraded my device to the latest box after using the old device for three years without any complain at all, the new device didn't work well as the previous one. I read the reviews and started complaing to get me back on the old service, customer service was awseam to reply immediately to my late messages some times after 11pm and after… Read more

investigation they told me that I have problems with my net and I refused to believe accourding to some of the negative reviews as I knew they would say that but it turns out that my internet was playing up after the storm Queensland had. I called my internet provider and they told me that my internet is no good, they sent a Technition and fixed it and after that my new TV ARABIA device worked perfectly. Many thanks to the customer service who had to put up with my anger, caustimer Service has directed me to the right path unlike what other people claimed in their negative reviows. Love your work and thanks again, keep it up. Highly recommend

STAY AWAY OF THIS BOX AND SERVICE – The old box worked fine. Once I upgraded to the new box, the real face of TV Arabia starts to show up. they have the worst customer service ever and the box is malfunctioned. they failed to fix it up when I sent to them and they didn't send me a replacement.  Show details

Worst device and customer service ever – Their 30 days money back guarantee is a scam , services is horrible, channel lists are not the promised ones and they have THE RUDEST CUSTOMER SERVICES EVER. I had a very bad and rude experience with their customer services in a way i have never witnessed before. please stay away  Show details

shocking service STAY AWAY – The 30 Days Money Back Guarantee is a scam I called them to say I would like to return the unit as I wasn't happy and that they claim its 100% Bufferless Streaming Guarantee when it wasn't they blamed my Internet connection and they were very rude as if I had asked for something that wasn't within my right then the unit started playing up again I… Read more

asked for a replacement they refused and now the remote is dead. Going to Fair trading businesses like these shouldn't be operating in Australia

Worst customer service and device – Worst customer service ever.. If there was a rating below 1 that would be too good for this company... My activation code shows used...haven't seen tv and it's been a month...the cheapest device that could be made will be yours....you'll be dealing with some very condescending Indians. ....abd I have been told that they have never received a complaint...be warned..take your money elsewhere. ..  Show details

Stay well away from ARABiA TV – We recently upgraded our TV Box but we didn't receive are card no to active service. We called to ask where the email was. I gave him the wrong invoice number by accident and I was about to give the rep the correct and was talking over me and I asked him can I please give you the receipt number and he told are finished saying what crap you have.… Read more

This is not how you treat a Customer who is needing help regarding there service. I do not recommended this company as they do not know how to talk to a customer respectful and they are useless in helping, go with another company who over the same services like Zaap TV as they know how to help customers.

Don't buy from them – I bought the device 4 months ago and light on the front panel start to stop working. I called them and they keep asking to send them an email. I send email with all details and no respond back, called them several times but no responds. Very bad customer services. Taking them to Fair trading.  Show details

Don't deal with them – I paid them $89 to renew and activate my device but they ask for 30 extra and when i refused to pay and asked for my refund they kept playing scam games and did not answer my emails or calls. I will take it to consumer affairs to stop that

Good Product With Very Quick Response From The Technical Team – I have been using the product for 3 years almost. Just renewed it for the 3rd year. It's been really good and service has been great. I have used other devices in the past and had alot of channels hanging up all the time, with tvarabia channels run smoothly. I heard they got a new model in the market. Will sure be testing that out in future. I… Read more

highly recommend this product manly for being so cheap (Compared to the products that actually work. Not the free ones in market as they are not reliable at all and very low quality with no support). Also being Sports are HD and picture quality is very good. Hope this helps.

Thanks!

Jamil Skaf

Horrible customer service – Customer service is horrible. I'm thinking about escalating my concerns to fair trading. They blocked me on facebook just because I said I need help with Bein sports issues although it says on their site we can use fb for technical help. Also when I emailed their support team, no reply received. Thinking about getting my money back since it hasn't… Read more

been one month yet and if they refuse, I'm escalating this matter to fair trading. Be careful from this seller. Disrespectful and dishonest specially when it comes to the money back guarantee.

ok – I had some issues with the box related to my wifi security settings .However, I have contacted the service provider and I wanted to use the money back gurantee and they ask me to ship it which i did and i got my money refunded. So far its an ok experience for me. Amr

Horrible customer service – I purchased TVArabia box online and promoted as 30 days satisfaction and after receiving the box one if the channel was not working properly and when I communicated the company they replied in a very rude way and when I asked to return the box because the channel is not working for more than one week they started to blame me that I will be the… Read more

looser!!

I returned the box and till now no reply to my emails about the refund and it seems it will end up by fair trading involvement . What is the benefit of any good box if the customer service is extremely bad and in case you faced a trouble with the box you will face hard times with the customer service !!

Excellent Product – Finally some thing that works very happy. highly recommended. Being zaap customer tv arabia is many times better. Also the VOD is amazing as i can watch favorite series on demand when i miss them. Movie section is also good but need more movies. They are covering ramadan series as well which is very good for us No freezing at all nothing i can think of Show reply

Good box in bad hands – I had an experience with the TV arabia that i would like to share: 1-box is working fine, very limited range for the remote control, have to press many times to switch between categories and channels, some people can live with that. 2-At times of congestion like on Anzac day, some of the channels were black and some took ages to download, baring… Read more

in mind i have a cable internet with Telstera about 35MGB.

abit of a worry when it's world cup time, seems that their servers are not prepared for congestion.

3-very bad customer service, greedy people, don't care about customers,dishonest, deleted my comments on facebook account and blocked.

i gues it is a good IPTV in market now, but in bad manipulative hands good IPTV in market very narrow range of remote control,bad customer service, channels drop at times of congestion