Uber

Scumbag at Melbourne airport was starring straight at me lied on the app I wasn't there, then Uber rebooked me for $30 more without my permission without notifying me the feed increase, I'd been standing in the correct bay correct zone for five minutes driver was literally looking at me. I messaged him and said why did you drive past. Made me… Read more

critically late for an important appointment so he could scam an extra $30 by lying I wasn't at the pickup and f*cking my rating.

Bad luck lying scumbag in a black Lexus Hrx35.

Got your deets.

Uber support lied to me I could complain about the trip that he can sort through the ARB and ignored my complaint when my complaint was that I can't complain about a trip that the driver cancelled they literally just ignored that and spammed me to do the wrong thing that didn't work and have done nothing to remediate the false charge.

Think it's time for a competitor that doesn't employ trash drivers and treat people like trash to take over.

Uber driver said I was wasting his time when I couldn't get out of his car fast enough and Uber lets him get away with it. It was rainy and we had 4 items of baggage between the 2 of us. The driver yelled at us and said we were wasting his time when it took us longer than a second to leave the car. I complained to Uber customer support and all… Read more

they did was give my $5 Uber credit and told me I won't be paired with this driver again.

So to Uber, a driver yells at a rider and says they are wasting his time at the drop-off, this is okay? This driver still gets to drive and yell at other riders in the future. Seriously?

⭐️ 1 Star Very disappointing experience with Uber. Drivers put in long hours and spend money on fuel, maintenance and running costs, yet the pay for many trips feels ridiculously low. The fares often don’t seem to reflect the time and distance involved. Uber needs to start paying drivers fairly and value the people who keep the platform running.

UBER very expensive compare with didi and others. I ll delete the app and i asked all family members and friend to do that. Its alot more expensive than others. If every one leave uber they will have to adjust the price. If you read this just go straight away and compare the for same destination prices, im sure u will do the same thing that i did!!

Other "pleasantries" aside, the cancellation fee is an utter scam - even if disputed, Uber will not issue a refund. $10 for the nth time now, Uber owes me for the services not delivered.

I have been a customer of uber since 2016. That’s over 10 years of loyal service i enjoyed using this app however this has all now changed on July 15. On June 12 I ordered uber to my house and the driver said instead of him turning around come up the road with all my luggage as I was going to the airport. I cancelled the trip he started yelling… Read more

from up the road to get here now. I then encountered him on July 1st. I got unmatched with him as he was driving dangerously. On July 11 I got a strange message that there was a verbal dispute with a rider driver partner I queried when & where they couldn’t tell me by July 15 they said we are banning my account for terms and conditions being breached. I want to make this very clear at no stage have I ever had an argument or fight with a uber driver. And I have never breached terms or conditions. Customer service is a bot and everything is autogenerated I have even tried to contact uber via the phone support and I can’t get through it’s only for drivers and delivery drivers uber customer support is based overseas in India/overseas. Uber needs to change I’m very disappointed in the way I’ve been treated. And accused falsely of this there’s no support for customers they say you can appeal and it just keeps getting rejected. There’s not even a green hub that I can go into and sit down and explain what happened it’s just permanently banned and that’s it. I have very good 5 star reviews over 373 ⭐️ reviews. I have now had to start using my parents uber account. And other apps. I also saw a video on instagram from Adrian portelli that he had been stolen from a uber driver around $800 and when he questioned the uber driver he denied it. Adrian cancelled the ride and took to instagram to share this he reported it to uber and he was told it wasn’t a matter for uber but it’s a police matter this driver Legit drives for uber. You need to do better. I wish for a uber representative to sort this matter out for me I didn’t take any trips between the 11th of July or 15 of July. How can I get banned? This is ridiculous. Uber needs to do better a massive thumbs down

Twice in as many days the price changed, first they charged me an extra $5.50 after the ride because "it took longer than expected" but there was no option in my account to make that complaint, secondly I was quoted $12 from the airport and because the pickup point moved by a few meters the price went to $29 and there was no option make a… Read more

complaint about that either, I have now cancelled Uber altogether as I cant trust them to do the right thing! Only used them 3 times and every ride was more expensive than quoted.

I took a 5:30 a.m. Uber from Rome Street Brisbane railway station to the Gold Coast with a set fair of 136 dollars when the driver dropped me off I went to get the driver rating but it was on my phone and I noticed it all I could see was the driver still driving and I thought that's where he's obviously forgotten to click the app to stop the fair… Read more

or whatever not knowing that was going to cause all these problems later about five kilometres down the road because I could see where he was located the screen changed and came up to you know to rate your driver and give a tip so rated the driver and you know the payment came out of my bank account for 136 dollars now my Uber app is telling me I'm 146 dollars owing from that fair or 141 dollars whatever owings and that say I've called over twice I've explained by disability don't have to go to the website both times they have left me distraught any tears the money has come out of my account and they're telling me I have to pay another 146 dollars so that means now if I can't use Uber without paying that and they stop it it means I can't even go shopping for food because I can't drive I can't attend medical appointments nothing I had me so upset. I'm going to go to the Disability Commissioner for discrimination so refusing to help me when I pointed out on both calls I had a disability one girl told me to use my nose to fill informs I never want to use Uber again

I was not able to start driving as an uber driver due to being discriminated against by uber

The review I’ve attached was from 7 years ago regarding a common scam where uber replied stating they would look into and fix this obvious issue. Three days ago I was scammed out of almost 400 Euro the exact same way. I have tried numerous times to contact Uber support but all I get are completely useless automated replies for days now.

I reserved a ride to hospital, for surgery, a few days in advance. The ride was charged immediately, despite being a reservation. When going to the pick up spot at the agreed time, I checked the driver position to find that they was no driver in the way. I checked my account which did not have the reservation on it, despite having a… Read more

confirmation email. I requested a ride and was lucky enough to find one in time.

I was then also charged for the reserved ride despite no driver attending and it not being on the account.

System glitches do occur, so I tried to solve the issue with Uber, too get a response that they would be no refund. Despite their errors and the stress it caused.

Be VERY careful about using the app! First time use of uber was fine. Next 2 trips:- First:- I booked a shared ride (cheaper), car turned up and I put my luggage in boot (1 suitcase+1 carry-on) and hopped in only to be told to get out when another passenger hopped in WITH NO EXPLANATION! Second:- Rebooked on the spot and same thing happened but a… Read more

least this time I was told that shared rides are not allowed luggage which I didn't have any noticeable warning of in app. I do remember seeing something to the effect of "1 luggage" but app should warn you big time when booking a shared ride from an airport! Getting a refund from uber is about as easy (and as possible) as getting a refund from the government for your tax bill last year!! Interestingly, in disgust I walked to the taxi stand and got a ride from a polite driver WHICH WAS CHEAPER THAN EITHER of my two (non) "uber" rides!!! Photo shows first uber driving off

I booked a driver who was 4 minutes away and then it said 2, then 11, 14 and finally, 17. I zoomed in on where he was: stopped at a charging station! (See photo). Next driver said 3 minutes and got there in 2. Very hit and miss service - be quick to cancel when getting mucked around (although that should not have to be your responsibility- seems like some drivers are being poor service on purpose, in order to get you to cancel. Show details

I recently received my ABN and uploaded it to my first Uber driver account. At that time Uber advised that the ABN was not valid and the account was locked. Later I learned that ABN activation can take some time, but I was not aware of this earlier. After that, I created a second account using a different email address. All my documents were… Read more

approved and I was only waiting for NCC approval. An Uber representative contacted me and I explained the full situation. She informed me that my first locked account would be deleted and that I could continue using the second account. She also said she would contact me again after two weeks.

However, two weeks have passed and I have not received any update.

When I try to contact support through the app, I receive a message saying another representative is already handling my case and the chat cannot be opened to avoid confusion. Unfortunately, I cannot find any active support chat to respond to.

Since I have never gone online, I cannot access phone support and I am also unable to book an appointment at a Greenlight Hub.

I recently arrived in Australia and currently do not have a job. I would sincerely appreciate it if someone from Uber could review my case and help resolve my account activation issue. Soman Raza somanraza111@gmail.com

In Melbourne Australia we recently had an Uber driver take us the wrong route. A 5-8 minute trip ended up being 45 mins. His map had stopped working and he used my daughter's on her phone to eventually get to our destination. That would have been forgivable had Uber not then charged my account without my permission for the extra journey. They refuse to refund the additional amount charged. Be aware this could happen to you. Show details

Unfortunately Alluri cannot be trusted to collect one. He cancelled my trip to the airport one minute away from him collecting me, after a 7 minute countdown. Does not seem that a 26 km trip to the airport was that lucrative?? Not happy. But thank you uber for connecting me with a new driver