Uber

The review I’ve attached was from 7 years ago regarding a common scam where uber replied stating they would look into and fix this obvious issue. Three days ago I was scammed out of almost 400 Euro the exact same way. I have tried numerous times to contact Uber support but all I get are completely useless automated replies for days now.

I reserved a ride to hospital, for surgery, a few days in advance. The ride was charged immediately, despite being a reservation. When going to the pick up spot at the agreed time, I checked the driver position to find that they was no driver in the way. I checked my account which did not have the reservation on it, despite having a… Read more

confirmation email. I requested a ride and was lucky enough to find one in time.

I was then also charged for the reserved ride despite no driver attending and it not being on the account.

System glitches do occur, so I tried to solve the issue with Uber, too get a response that they would be no refund. Despite their errors and the stress it caused.

Be VERY careful about using the app! First time use of uber was fine. Next 2 trips:- First:- I booked a shared ride (cheaper), car turned up and I put my luggage in boot (1 suitcase+1 carry-on) and hopped in only to be told to get out when another passenger hopped in WITH NO EXPLANATION! Second:- Rebooked on the spot and same thing happened but a… Read more

least this time I was told that shared rides are not allowed luggage which I didn't have any noticeable warning of in app. I do remember seeing something to the effect of "1 luggage" but app should warn you big time when booking a shared ride from an airport! Getting a refund from uber is about as easy (and as possible) as getting a refund from the government for your tax bill last year!! Interestingly, in disgust I walked to the taxi stand and got a ride from a polite driver WHICH WAS CHEAPER THAN EITHER of my two (non) "uber" rides!!! Photo shows first uber driving off

I booked a driver who was 4 minutes away and then it said 2, then 11, 14 and finally, 17. I zoomed in on where he was: stopped at a charging station! (See photo). Next driver said 3 minutes and got there in 2. Very hit and miss service - be quick to cancel when getting mucked around (although that should not have to be your responsibility- seems like some drivers are being poor service on purpose, in order to get you to cancel. Show details

I recently received my ABN and uploaded it to my first Uber driver account. At that time Uber advised that the ABN was not valid and the account was locked. Later I learned that ABN activation can take some time, but I was not aware of this earlier. After that, I created a second account using a different email address. All my documents were… Read more

approved and I was only waiting for NCC approval. An Uber representative contacted me and I explained the full situation. She informed me that my first locked account would be deleted and that I could continue using the second account. She also said she would contact me again after two weeks.

However, two weeks have passed and I have not received any update.

When I try to contact support through the app, I receive a message saying another representative is already handling my case and the chat cannot be opened to avoid confusion. Unfortunately, I cannot find any active support chat to respond to.

Since I have never gone online, I cannot access phone support and I am also unable to book an appointment at a Greenlight Hub.

I recently arrived in Australia and currently do not have a job. I would sincerely appreciate it if someone from Uber could review my case and help resolve my account activation issue. Soman Raza somanraza111@gmail.com

In Melbourne Australia we recently had an Uber driver take us the wrong route. A 5-8 minute trip ended up being 45 mins. His map had stopped working and he used my daughter's on her phone to eventually get to our destination. That would have been forgivable had Uber not then charged my account without my permission for the extra journey. They refuse to refund the additional amount charged. Be aware this could happen to you. Show details

Unfortunately Alluri cannot be trusted to collect one. He cancelled my trip to the airport one minute away from him collecting me, after a 7 minute countdown. Does not seem that a 26 km trip to the airport was that lucrative?? Not happy. But thank you uber for connecting me with a new driver

Booked an Uber ride 10 times on the 17th Jan from Fremantle and the drivers cancelled 10 times! I have 4.95 star rating so no reason to avoid picking me up, I had to catch a Taxi that cost me $90

We registered using an official referral link, not manually entering a random code. After registration, the referral $600 reward was clearly shown under Status in the app, indicating that the referral had been successfully applied. However, the following day, the status suddenly changed to “Unable to proceed”, and the reward disappeared without… Read more

any prior notice or explanation. When we contacted support, the explanation given by a manager was that the referral code was “not used.” This explanation makes no sense, as the referral was already visible and recognised on the account before being removed. A referral cannot appear as active in the system and later be denied on the basis that it was never used. This is internally inconsistent and misleading. No clear rule, calculation date for the 15-day eligibility period, or valid reason was provided to justify why a confirmed referral was later invalidated. This experience feels deceptive and raises serious concerns about how referral rewards are advertised and administered. This appears to be misleading conduct rather than a genuine eligibility issue.

I use Uber because I expect the price shown at booking to be honoured. On a recent airport trip, I accepted a fare of $70.52. During the ride, the driver took a significantly longer route and the final charge increased to around $129.35. After contacting support, Uber refunded the difference, which indicates the route and fare were not… Read more

appropriate. However, the system allowing a fare to change so substantially after a price has been accepted undermines confidence in Uber’s upfront pricing.

This experience felt more like traditional taxi pricing than what I expect from Uber. If fares can change due to routing decisions, this should be clearly disclosed or prevented.

A particular driver over 15 times continually accepts then cancels ride which is unacceptable it is an inconvenience when trying to get a ride at 5.00am

Faceless garbage company that lacks any custoner service, rosers get charged for cancellations, lateness, etc... drivers can cancel at will to manipulate surcharges and theres nothing anyone can do and no customer service assistamce. See attached the typical accept then cancel assh@le driver!!!

UBER EATS. Took $264.32 in 4x fraudulent unauthorised transactions from my bank account! I paid via PayPal and my back up card was charged. I have disputed with the bank had to cancel my card and which is an inconvenience as now I need to setup all my other payments for my ongoing bills all over again! My bank account is in overdrawn until the… Read more

money is returned to me, impacting any other bills I have due, I have no money for groceries!! I also cancelled the "auto" payment in PayPal as that is how uber were able to charge me 4x consecutive times unauthorised for various different amounts, so dodgy!!

I will never use Uber Eats or any Uber franchise again after this UNTRUSTWORTHY and ALARMING experience. This has causes suffering to me in many ways NEVER AGAIN!!

Update - The bank got my money back, no thanks to Uber who claimed someone on another uber account named "Doris" used my card.. not sure how they can narrow that down on their system by searching my card details if so that's a big privacy concern, anyway I don't believe them it's the same nonsense story I've seen other reviews post as UBER WON'T TAKE ANY ACCOUNTABILITY. They didn't even provide any reason why my refund was declined as I responded I didn't know Doris and they just sent the generic email with acknowledgement of extra charges but started no refund is eligible... but why??

Thankfully my bank managed to get my money back, no thanks to Uber who clearly were the ones who robbed me not Doris!

It all happened because I signed up for the uber subscription and it created a merchant token with the bank to allow Uber the organisation to take money from my account. Then coincidentally I get fraudulent charges the next day... Uber is definitely behind this and blaming some "hacker" named Doris. I have heavy 2 factor authorisation using Google authentication and Norton antivirus, there is noway I was hacked or my card details stolen or missused by anyone but Uber who as a company must be desperate to rip off their loyal customers.

I've cancelled my account and vow to never use Uber again! and will be telling all my friends and family the same, DOORDASH is BETTER anyway.

GOODLUCK TO YOUR FUTURE BUSINESS UBER AS YOUR COMPANY DOES NOT REPRESENT AUSTRALIAN VALUES. Uber ripoff their customers, drivers and food suppliers they are the ones with all the profits $$$ time for us to go back to buying direct it might actually lower the cost of food again and provide a better customer experience, who needs a service like yours no thank you! GOODRIDDANCE

I was charged double the quoted fare without any notification during the trip. I did not ask for a refund; I only asked how the fare was calculated. Uber simply confirmed that the charge was “correct” with what appeared to be a copy-and-paste response and admitted there is no system to alert riders when fares increase due to traffic or route… Read more

changes. This lack of price transparency defeats the purpose of using Uber over a taxi. Very disappointing experience.

Fifo worker over 10yrs(fly regularly with Uber).Trend coming where price for same distance doubles or triples.Always schedule ride day before.Twice where had to find ride from Didi because Uber not picking my ride up early enough.

My first time to ride an Uber. You have like 30 seconds to book after Uber shows you the prize. After that the prize goes up because you take too long to book(?!?) My trip passed 2 tolls and Uber charged me without my consent plus a bunch of other… Read more

fees that I am not aware of. See the attached pic below First time to use but will never use Uber again.

I book up to 20 Ubers each month. Constantly being dropped by Uber drivers to push up fares. Waiting times to book a driver are often out to 10 minutes. In Brisbane last week . quoting times after waiting 5-10 minutes for a car to be allocated then had to wait 10-15 minutes for vehicle to arrive, then get dropped 3 times

Uber was cheaper than a taxi so I signed up to take kittens to the AWLQ vet for desexing. Drivers consistently parked in the wrong street for pickup. I had rides cancel because of kittens in a carrier. Even pet uber cancelled only to reappear with a higher price. I just waited for another standard ride. Very low ratings were given to me by some drivers. Not my problem because I closed my account.