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Great Products AND Service that makes me smile!
These guys deserve a 6 out of 5!
Firstly, the information on their site and comparison video was immensely helpful in choosing their offering over other choices I was considering.
I love the fact UpDown is an Australian company (pity Australia has no on shore manufacturing that can compete with China though), and Border Express couriers need a shout out too for incredibly prompt deliveries. These are heavy parcels, and one delivery was literally 24hrs from instigation to receipt.
I was unlucky enough to get a desk with a manufacturing fault..., but the timeliness and generosity of the response to that issue was SO impressive I am still smiling about it - great service is hard to find but so so satisfying! The monitor arm mounts they sell are very robust and confidence inspiring even with my heavy old Dell 24” monitor and newer but still heavy 27” and 30” monitors hanging off them, with no sagging. The team were very helpful with questions I had about the fitting to my monitors.
Purchased in August 2021 at UpDown Desk Store.
This desk is a game changer!
Updown desks are high quality, and the customer service offered is fantastic. A good of mine recommended Updown when I was researching and looking at Omnidesk desks, however, I have honestly found this desk a game changer in the COVID WFH season and particularly as my profession requires me to be at my desk all day. I now can easily sit and stand at the touch of a button and it's just fantastic!
One downside: Just be aware that the desks _can_ scratch easily if you are not careful with larger items.
Purchased in July 2021 for $1,209.00.
Quality Product - Excellent Service
We purchased the frame and used the top of our existing desk which had been designed to fit into my new home office. There was a bit of a delay with COVID deliveries, but the product is outstanding and worth waiting for. We had a small issue with one of the legs in the first year but the speed at which the issue was resolved was outstanding. This company stand behind their product and work hard to make sure any aftersales issues are resolved quickly. Very impressed! We would definitely recommend.
Excellent product, fast delivery
Ordered the frame only version and used the top off my existing desk as I couldn't find any standing desks with suitable top dimensions where as this frame is adjustable to suit any desk size up to 1.8m. Arrived in 3 days and was very easy to assemble.
Purchased in April 2021 for $678.10.
Quality, Service & Fast Delivery
Purchased a Pro Series Desk and I’m very impressed. High quality materials, easy to follow and simple instructions, right amount of parts, secure packaging, extremely sturdy (no rocking or wobbling like products at similar or even higher price points).
Brilliant customer service - I messed up my order and they fixed it without a fuss.
I was expecting it to take a week from Melbourne to Sydney - it arrived the next day, even with my order mistake!
Purchased in February 2021 for $790.00.
Wonderful product, extraordinary service
I ordered my Pro Series Up/Down desk during lockdown. I love my new desk. Its' stable, transitions smoothly and my productivity has lifted with standing more during my day. My desk was delivered ahead of schedule to my front door on a Saturday, the day after the container had arrived into Melbourne. Their level of customer service was beyond my expectations. Prior to contacting UpDown Desk I had felt confused as to how to approach getting a sit/stand desk. Now I wish I had done this months ago.
Purchased in September 2020.
Terrific company to deal with - they really understand customer service!
I wanted a sit-stand electric desk base but being in southern Tassie, it was impossible to find what I wanted. I did a lot of online research and found their prices and quality are comparable, especially with long warranty periods. This desk is very good quality (I have previously installed another from elsewhere to compare). My overall experience is just how friendly, helpful, and efficient they are. Strongly recommended.
Purchased in November 2020 at UpDown Desk Store for $699.00.
Very sturdy built desk frame.
Bought a updown frame back in early 2018. Still holding up well and never skipped a beat! Installation was relatively straightforward even for a non-handy person like myself. Never had to reach out for support so far. Very sturdily built and feels like it was over-engineered (in a very good way). Not the cheapest option but I did get a premium product (to my untrained eye anyway!) I would definitely purchase again!
Purchased in March 2018 at UpDown Desk Store for $600.00.
The reviewer stated that an incentive was offered for this review
Good product and great customer service
Jordan was great to deal with - from answering questions at the start right through to delivery... The ergonomic best practices provided via the webpage are very useful, which helped with understanding how best to use this desk... The installation videos meant I could get the desk setup very quickly... The desk is great; quiet and sturdy... Overall - very happy customer!
Purchased in December 2017.
Highly recommend. My lower back pain/stiffness is now gone, quality A+. Worth it.
I'm not one to normally post reviews but I've had such a good outcome that I feel I should share my experience.
I'm now onto my 2nd UpDown Pro series desk. The first was purchased for me at work and the 2nd I bought myself for my home office to use for study whilst I wasn't able to work due to COVID. I've had lower back pain and stiffness for some time and it is now non-existent. I use dual monitors so I needed something solid and reliable. These desks are just so sturdy, reliable and they don't feel like they're going to tip over or spill yo...ur coffee (my colleague has an Officeworks equivalent and is about to upgrade for this reason). Weight rating and sturdiness were an essential part of my decision. The impeccable customer service (before and after sales - I have first hand experience) made it a simple decision when buying my 2nd pro series.
Updown Pro Series Desk...Love it
I bought an updown pro series desk a few weeks ago and the team at Up Down Desks were awesome. Home delivery and even help getting me all setup with a quick chat on the phone. Very happy with their service and would highly recommend. Don't know how I'd go back to a regular desk now.
Purchased in August 2020 at UpDown Desk Store for $1,178.00.
Affordable, eco-friendly and reliable standing desk
Exactly what I was looking for, affordable bamboo standing desk. Works so smoothly and extremely easy to put together. My back feels great. Paired with a standing mat you can't go wrong. I highly recommend it!
Excellent to use.
Excellent to use and very easy to change positions. There was no problem with assembly, it was straight forward to put together. Being able to get custom size tops is a bonus.
Aesthetically and physically perfect
I love the colour, look, feel, and function of my desk. It's so awesome to press a button and have the desk rise smoothly to the exact height I need.
Purchased in August 2020.
Was incredibly easy to put together and very straight forward. I found the most helpful way was to watch the online tutorial, which was clear and easy to understand.
I totally recommend this product for anyone thinking about getting a stand up desk!
Purchased in September 2020.
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