Vanilla Visa Gift Card

DO NOT BUY! As a manager in retail I can tell you these are by far the worst gift vouchers we receive in store! There’s zero instructions on the back on how to use them….i had to google instructions online to figure out you use the last 4 digits on the front as the pin….basic info like that could’ve easily been added on the the back of the card! … Read more

A lot of customers have valid cards that have money on them (they show the current balance online) however the cards still decline. People can’t get into contact with head office and emails go unanswered…. Just seems like visa/ vanilla are cashing up from vouchers that aren’t valid half the time. Strongly recommend not using these cards!!!

If the product is faulty then all the best getting a replacement card. It is hard to get a telephone number to talk to them and when you talk to them they are rude. If yoou send an email they will not reply back even though in the email it will say that they will get back to you. Please DO NOT BUY the vanilla gift card. Just in case here is the email address you should write to: australiadisputes@incomm.com

I would actually not give this product any stars. The credit card I received as a gift was actually scammed. But the worse thing is that the customer number service just sends you around in circles and the mybalancenow does not work either so you have absolutely no recourse. I am very angry at the Supermarkets for selling these products. I think I should go to the ACCC

1-Star Review: Absolute scam company – Vanilla Mastercard Gift Card – DO NOT BUY! Complete theft and fraud! I bought a Vanilla Mastercard gift card back in May 2025, and right from the start, it was a nightmare. When I opened the packaging, the card… Read more

number and security code (CVV) were completely missing – like they weren’t printed at all. How is that even possible on a brand new card?! I lodged a claim immediately with their customer service. It took them 2 months just to say they’d send a replacement card… and then they said that would take another month to arrive. In the meantime, I moved house and changed my address. I informed them right away, and they asked for proof of the new address. I submitted everything they wanted immediately. They claimed they sent the replacement to my new address. It never arrived. Every single time I called their useless customer service (waiting on hold forever each time), they just said “we’ll send a new one” – over and over, like a broken record. After chasing them for 6-7 months total, one day they suddenly told me they had actually sent it to my old address by mistake, and the card was returned to them. Fine, issue a new one, right? Weeks later, when I checked again, they dropped the bomb: the card had already been used in China for fraudulent transactions! I told them straight: I’ve never received any card, I’ve been chasing this for half a year, how could it possibly be used anywhere, let alone in China?! They mumbled something about “it may be fraud” and said they’d “send for investigation.” After waiting another 90 days for their so-called investigation, they finally came back and said they are unable to pay me back because the fraud amount is “unreasonable.” What does that even mean?! They basically admitted fraud happened but refused to refund my money. This company is a complete thief and fraud operation. Awful, incompetent customer service that lies, delays, loses track of their own promises, sends cards to wrong addresses, and then blames the victim when crooks use the card overseas. Zero accountability. They make it impossible to get your own money back. Avoid Vanilla gift cards at all costs – buy from literally anywhere else. This has been the worst experience with any financial product I’ve ever had. Total scam company! Would give 0 stars if I could. Stay away!

I received a $100 Vanilla VISA git card in early Oct 2025. It was faulty and wouldn't work when I tried to use it at JB HI. Since then, I have emailed them 6 times and received no replies and rung their contact Number 9 times now. The number has… Read more

always been answered by Indians or Asians who say they are in Canada. I ask for a contact no in Australia, and they say that they don't have one. Each time they state that they escalate the complaint but again there is no reply card or replacement card as they say will happen. Very sure this is all a scam. I rate this NO stars

Like everyone reviewing this card and in the same sinking boat, tried registering and it says security issues try again, 4 times later I stopped wasting my time and started searching for answers only to find non except load it to Pay Pal, we shall… Read more

see how that goes. the fact there is no pin associated with the card like most gift cards that I have used says something about it's viability to be used. there seems to be absolute support for the card online, even at the register page there is no path of any sort to help. phoned the help line only to find it disconnected, the one on the packet. PS; Christmas gift card, don't who got it for me

DO NOT BUY THESE CARDS EVEN IF YOUR LIFE DEPENDS ON IT! You will regret ever buying this diabolical waste of time and money. I purchased a card that I loaded with $240.00 and tried to use it once I got home. DECLINED, DECLINED, DECLINED... so I check on the site and it says the card is active. I then try again to use the card DECLINED, DECLINED,… Read more

DECLINED! So I call the number on the back and they tell me that the card is now blocked for fraud alert because of the many declined transactions. They then tell me that there is nothing they can do about it and I have to wait to get a new card in the mail. First they tell me it's going to bed 3 - 4 business days, then come to find out its gonna be 14-21 business days! Let me tell you something, VISA IS AN ABSOLUTE DISGRACE! Anywhere you go and you see these cards, if you get the chance cut the cards in half so others won't have to experience their low grade disgusting level of disservice. Cut the cards up, snap them do what ever you can. If people start destroying their cards they will start to value our money, because clearly they don't give a d#mn about our hard earned money. Every time I'm in a store and I see these card I'm going to cut as many as I can in half. These people are disgusting and they should be held responsible for the abuse and advantage they take of paying customers. This is not ok!

Had an issue with a visa gift card. Have sent emails and phoned the customer service team since November. Hasn’t been resolved no one calls back. Absolutely garbage service and a complete rip off .

I was given 2 cards to the value of $200. I had issues using card when I called the help line it was a call centre in India with service reps that just repeated a mantra or suggested I call them while at the checkout if i had a problem. I asked how I could itemise the items I had bought so that I could account for the dollar amount on the card as… Read more

I was disputing the balence. They werent able to tell me. Do not buy this product, I was ripped off $100 bucks.My friend also had issues with several cards hehad recieved for xmas!

I was given a $100 Visa Gift card at Christmas (I later found out it was a Vanilla Visa Gift card but they have obviously changed their name because of all the bad reviews and taken off the word 'Vanilla'. The gift card did not work at all so I tried to contact the number on the back of the card. What a nightmare. Couldn't get through for days and… Read more

when I did get through it was an Indian man who barely spoke English and didn't understand a word I was saying. I ended up asking to speak to someone who speaks English but he put me on hold for ages so I hung up. Do not buy one of these cards. They are now called Visa Gift Card For You so stay away as they are a fraudulent company and you can't get through when you have a problem and even if you finally do, you have to speak to someone who actually barely speaks English and can't understand you.

The cards we received for Christmas both didn’t work and have no PIN. Then we tried the website and repeatedly get errors in logging in. Then called the number of the back of the card we were able to set PINs but only some shops work. These are a scam and I have asked everyone I know to avoid using them

I received a Vanilla $50 pre paid Mastercard as a gift 10DEC went to use it and it was declined, called their customer service and they advised can take up to 3 days to activate the funds in which I found strange as cards are usually activated at the time of purchase. I emailed the details on 14DEC and to this day 09JAN, numerous calls to customer… Read more

service saying they need more time to activate the card and looking into the issue with no one getting back to me unless I call them with the same response. This is appalling considering how many cards have been sold and others having the same issue why the retailers have not stopped selling these cards which are totally fraudulent. Seems like the company Incomms takes all the consumers money and doesn't load the funds onto the cards. I have called AFGA and they advised they can't do anything as it is not an Australian company who owns the cards however to contact ACCC since it was sold in Australia. Somehow, I don't think this will be resolved by reading the previous reviews. They need to stop selling these fraudulent cards and shut down the company, don't know why they haven't considered all the complaints.

Id give it 0 stars if i could! This company is a scam!!! I am on my third replacement card because anywhere I try to use it, it causes the card to be put “on hold” and then they say they have to send a new one! Plus all the time I’ve had to spend calling this worthless company, to talk to someone whose accent I can barely understand! If you love… Read more

someone never buy them these useless pieces of garbage. Just give them cash! Right now I have $300 I can’t seem to use and only headaches! I hope this company gets a class action lawsuit against them. They are swindlers that sell a defective product to steal your money!

I received as a birthday gift. The card was activated and unused, yet when I attempted to use it a few weeks later, the transaction was declined. After looking into the issue, it is clear that this is not an isolated incident. There are numerous public reviews and consumer complaints describing the same problem — cards being declined despite… Read more

having available balances.

This is extremely concerning. From a consumer perspective, it appears that funds paid for these cards are routinely inaccessible, with little accountability or effective support provided. At best, this is misleading; at worst, it raises serious concerns about consumer rights and unfair business practices.

I am thinking: An explanation for why the card was declined Immediate access to the funds or a full refund

If this matter is not resolved promptly, I think we all will have no choice but to escalate the issue further. Given the volume of similar complaints, this is the type of situation that consumer advocacy programs such as A Current Affair regularly investigate.

I look forward to your urgent response and a resolution.

What an absolute SCAM!!!!!!! puchased 3 visa gift cards spent $250 to only be declined to have them activated!!!!! Spoke to their customer support & the lady is telling me it takes upto 7 business days for the merchant to send through the confirmation of my payment too them for them too add the money on the gift cards. Mind u these were for… Read more

Christmas for my daughter so she was absolutely devastated when we are at the shops too use them & have activated only too be told no u must wait 7 business days!!! Never again don’t not purchase these scam gifts cards!!

got from my parents and the code was missing from above bar code on card. Amazon did not care of the code on back but CV and exp daate and so on Customer serv cancelled my carn now I have no $ to use till Jan or Feb of when they send new one to me.

DONT buy this card. absolutely hopeless. spent by someone on the first day I got the card, called and reported. emailed the request form whatever, after 3 months, no one comes back with the solution. Your email or complaints definitely will be ignored.

Purchased a vanilla gift card for my child. Used once and now cannot use remainder of balance. It comes up with much more than it was used by us. Looks like someone had been using the card online and it was t us.

RESOLVED - make a complaint through https://www.afca.org.au/make-a-complaint and be sure to request the purchase fee as well as the gift card amount. same story as everyone else. i have made sure to let them know that i'll be reporting them to scamwatch.gov.au and if i don't receive resolution in seven business days that I will be contacting the Financial Ombudsman (AFCA) - hoping this might result in a quicker outcome.

I carefully guarded my Vanilla Visa gift card until I opened it and discovered that $500 had been stolen just three weeks after purchased it. The Vanilla gift card information was likely stolen by someone within Vanilla.

WARNING! Do not purchase these cards! Bought one for a friend, few card numbers were scratched off when opened, contacted Vanilla, provided everything they asked for, months have passed without resolution. They’re using stall tactics to prevent reimbursement in the hope I’ll give up. Scam!