Vicks WarmSteam Vaporizer Questions & Answers

Take it back

Hi There. In rare cases, it has been discovered that a vaporiser can trigger a smoke alarm. This is very unusual. To reduce the likelihood of this occurring, place the vaporiser on the opposite side of the room to the smoke alarm. The vaporiser will uniformly add humidity to the air and it is recommended to ensure you have ventilation and not a closed room to reduce risk of condensation forming due to the humidity. Thanks! Vicks Customer Service.

It's normal for this to have a boiling sound - the large vents which cool the steam as a safety feature do also allow a bit of sound through, so it's not the quietest unit on the market, but it is safer. You could try placing a towel underneath as that can help muffle the sound. Also place the unit far away from the bed, in the corner of the room is fine - it just needs to humidify the whole room, not be pointed the patient's head. Thanks - Vicks Customer Service.

Thank you!

I had the same issue. I had to force it in for it to fit the right way. Poor design. I threw it out and went back to a Euky bear steamer. Maybe get a refund?

Hi Thanks for reaching out. If you would like to reach out to one of our Customer Service Team at cservice@fgb.com.au, they will be able to assist you further. Thanks Vicks

Hi! In rare cases, it has been discovered that a vaporiser can trigger a smoke alarm. This is very unusual. To reduce the likelihood of this occurring, place the vaporiser on the opposite side of the room to the smoke alarm. You can run a ceiling fan at the same time, there is no issue with that, this can increase airflow and reduce condensation / excess humidity.

Hi Debbie. The unit will get warm to generate the steam - however we recommend only using inhalant and water in the unit, not salt. If you would like to reach out to our Customer service team at cservice@fgb.com.au they will be able to help with some troubleshooting. Thanks! Vicks.

To Vicks. The instruction say to put salt in the water. You are not supposed to put the inhalant directly into the water.

Hi David. These are the US instructions. The Australian versions of the unit recommend that no additional additives be added to the water. The inhalant can be put directly into the water or the vaporiser cap. You can read more about this, at the link below external link 

My daughter is 9 months old

I’m sorry but I wouldn’t use it in that circumstance. The product booklet says to have a door or window ajar. Try buying the euky bear brand ones they are much better.

Hi Sinead S. We do recommend to ventilate the room regularly and if vaporizer is being used in closed or small rooms, to check periodically for proper ventilation, as excessive humidity can cause condensation on walls. If you do have any concerns, you can reach out to our customer service team at cservice@fgb.com.au and they will also be able to help. Thanks! Vicks.

Hi Linda. Sorry - we missed this question. If you are able to contact our customer service team on cservice@fgb.com.au, they will be able to help you with some operating instructions. Thanks! Vicks.

Hi Mark. The Vicks Warm Steam Vaporiser can be run for 12-14 hours overnight. Thanks! Vicks.

Hi GMA. Thanks for your question. The amount and intensity of steam produced will vary. In the morning the water level should have dropped. If this is happening, your vaporiser is steaming correctly. Factors that can affect steam production include humidity, temperature and air currents or a build up of mineral deposits which can be due to water quality. A boiling sound is a normal part of the operation of the unit - the large vents which cool the steam as a safety feature do also allow a bit of sound through. You could try placing a towel underneath as that can help muffle the sound. Also place the unit far away from the bed, in the corner of the room is fine - it just needs to humidify the whole room, not be pointed the patient's head. Thanks! Vicks.

Hi Shaylee. We do recommend the units are used on the floor, to ensure they are not knocked or pulled down when in operation. The unit will get hot in order to create the steam, and we have no reports of any safety issues with relation to carpet. If you are concerned, and would like our Customer service team to test your unit to ensure it is operating correctly - you can drop them an email at cservice@fgb.com.au - Thanks! Vicks

Hi Kmk28. There are not different settings on the vaporiser. The vaporisers are designed to increase humidity in a room and we do recommend that the room is ventilated to ensure proper airflow and to reduce excessive humidity. This is especially true for smaller rooms or apartments that are sealed and constructed tightly. The door should be slightly ajar to allow for airflow through the room. If possible, if can also be a good idea to run a ceiling fan at the same time as the vaporizer. Thanks. Vicks.

How do l get rid of the mineral deposits

Hi Tam! The operating manual outlines the cleaning instructions, and following this will help to get rid of the mineral deposits. You will be able to download a copy at this link; external link 

Hi Brooke. Thanks for your question. The Vicks Vaporiser does not have a night light function. The units do have a 5 year warranty though, so if you are able to email our Customer service team at cservice@fgb.com.au, with a copy of your receipt, they will be able to get the process underway for you. Thanks! Vicks.

I have this problem too. My vick vaporizer have been 5years. 2 day a go suddlwnly the nightlight and the steam doeant work. I have try to clean the bottom mecine with the vinegar but still not working . What the problem?

Hi Fika. O. Without reviewing the unit, it is hard for us to say what the problem might be. The units do have a 5 year warranty, so if you would like to reach out to our team at cservice@fgb.com.au they might be able to troubleshoot, or assist. Thanks! Vicks

Hi Ilana. Thanks for your question! The unit will hold approx. 4 litres of water and run for up to 12-14 hours. There will be a MAX indicator imprinted into the water container that will help to identify how much to fill the unit. If this is missing, our customer service team would love to have a look into this for you, if you are able to email them on cservice@fgb.com.au Thanks! Vicks

Hi Philip. The Vicks Vaporizer V188 uses approximately the same amount of power as 3 light bulbs. 230-240V 50Hz 240-260W, and the mist output is approximately 270~330mL/hr and will operate for 12-14 hours one one tank. Thanks! Vicks Customer Service

It’s supposed to evaporate, I had a similar issue too. I ended up switching to Euky Bear instead, had a much better experience.

Hi Kyle. The Vaposteam inhalant will evaporate during use, however there may still be some left after unit shuts off - this is normal. It is recommended to empty any remaining residue from the vaporizer cup and clean with a soft tissue. and adding fresh inhalant for each use. You can also add 10mL (approx 2.5 capfuls) of Inhalant directly to the reservoir, then fill with tap water to the MAX water level marking on the water reservoir. Alternatively, using both methods will increase vapors. Hope this helps! Vicks Customer service.

Using will still result in a calcium build up and therefore weird brown flakes in the water reservoir. The main criticism I have is that it’s stupidly hard to drain leftover water, it still works as a vaporizer regardless if you use any additives to the water, it’s just annoying to maintain. To answer your question: Yes it works without drops (It’s still vaporizing water). Should you add drops?: probably? I’m not an expert…

Hi Melinda. You certainly can use it with just water and no vapour liquid. It will help to combat dry air, increase humidity which keeps your airways moist. Regards. Vicks.

Hi Jon. The water container is designed with safety in mind, so if it is knocked water will not spill easily - though we do understand this design can make it a little tricky to empty after use. Personally we give it a shake side to side and then wipe out the tank with a tea towel. We'll record your feedback and will be passing it on to the Marketing team. Regards Vicks.

This is exactly what is happening to my vaporizer. Very curious to see what the response is for this!

Thank you for the information provided. We can confirm the water reservoir does get hot while in operation. As stated in the safety instructions of the owner's manual, we advise only moving the product when it has been unplugged and allowed to cool for 20-30 minutes. We hope this information is helpful! Please let us know if we can be of further assistance.

That is the message I got from the Vicks device help page