Car is decent however Volkswagen Customer Service is extremely poor
I purchased this car new in 2017. It's a great car in general. Economical, handles well and an all around comfortable driving experience.
The VW service and customer service team however, are not great. After my first service outside of the warranty period, I am being asked to spend a substantial amount of money to repair an item. The VW service department raised a 'goodwill' claim however that was promptly rejected. They never told me that, instead waiting for me to follow up with them (even though the said they will contact me).
I have esc...alated the mater to the VW customer care team as an Australian Consumer Guarantee case. They have to be the worst customer care team I have ever dealt with. They said I should get a call back in 24 hours. That did not occur. I finally got in touch with someone 72 hours after initial contact. The representative took notes of the issue and told me he would have a resolution in 2-3 days. It has been 2 weeks and I still don't have an answer. It seems that VW are doing all they can to avoid warranting vehicles under the Australian Consumer Guarantee. It is a shame as vehicles do now come with a 5 year warranty. I have previously owned VW cars and have had similar experiences. However this is the last straw for me. I will not be buying another VW Group vehicle in the future.
Purchased in January 2017.
Great small car
Bought it in 2015 from vw kloster newcastle.tuns smooth as a whistle . Never had any trouble so far.done more than 100k . Worth every cent . Pickup is excellent along with fuel efficiency. Maneuverability is a class of it's own
Purchased in January 2015 for A$35,250.00.
Don't do it, don't buy VW
I've owned VW for a good many years and have some wonderful road trips in North America and Europe but that all ended. I bought a new VW golf in 2013 and it will be the last time I own a VW, the car was a lemon. Dealing with VW Australia was a nightmare as was the dealership and service centre.
Unreliable. Extremely expensive. Had 2 new gearboxes and 2 new clutches. Transmission extremely unsatisfactory.
Commuting, used everyday. Have only ever had this car serviced by VW, has never been late for a service. Always something wrong with it. Extremely expensive to maintain. Only one owner.
Purchased in February 2013.
VW 'lemon ' golf
my golf tsi turbo was initially a satisfying purchase , even over the warranty period i had multiple repairs recalls issues clutch gearbox blue motion high oil usage etc , hopefully things have improved in the last year or so
Purchased in January 2015 at vw waverley .
The reviewer stated that an incentive was offered for this review
Expensive maintenance issues
I bought my VW Golf in 2015 brand new from the dealership with 3 years warranty, thinking it is a brand new car , 3 years warranty should be enough. I got it serviced regularly at their authorized dealership.
I drive the car mainly in the city. Just after my warrant expired, 2 months after, the odometer reading was only around 60,000 km at that time, I had problem with my Gearbox. needed to get replaced. John hughes quoted $3600 to replace the gearbox , I claimed under goodwill warranty, Thank God it was approved. 1 year down the track, a...
- Golf Mk.7 Wagon R (2013-2017)
- Verified purchase
This car is simply perfect
Great car all round. Handling, performance, styling (inside and out) and liveability are all the facets that make this car a great daily driver, and a little 'fun' when you want to. Driving in Race mode, and sports shift is where its at, but will hit your fuel economy. IF you drop back to Comfort mode or Eco, you can get economy down to 6-7L per 100km on the open road. The only downside is that i cant hook up a towball due to the AWD and exhaust system at the back end, but i have a second car that tows anyway. Will def buy again!
Cheap Budget Parts - Warning!
2015 MK7 GTI 6Speed Manual
Battery died in no time due to a start/stop recall - this was covered a while ago. (1-2 years ago)
Plastic handle piece of the seat adjustment came off?
Passengers side mirror fell out?
Purchased in February 2016 for A$50,000.00.
Volkswagen Golf Highline R line
Second Golf purchased this one with a higher spec R Line sports package. Drives amazingly and it handles great. These Golfs are quality builds everything feels very soiled and well made, have never had an issue
- Golf Mk.7 Hatchback GTI (2013-2017)
- Verified purchase
Performance and comfort. So fun!
This Manual GTI is my daily driver. I drive probably 100 KM per day and have racked up nearly 40,000 KM on my Golf thus far. Purchased June 28, 2018 with 45,000 on the clock.
Thankfully I work in the automotive trade, so servicing doesn't cost me an arm and a leg. It's still serviced through Volkswagen every time it's due. Nothing major yet, only serviceable items at this stage.
Being a young bloke (24) and a car enthusiast, this car is perfect for me. So quick and fun when you need it to be, but also so capable in terms of being comfortable ...for passengers on the road. Being completely objective I'll jot down my current observations, negative and positive. - Negatives 1. These cars are NOTORIOUS for electrical faults. I've had my fair share, which convenientally have disappeared. My horn stopped working randomly for about 3 weeks, then one day I pressed it and it worked again. My windows, which are auto (firm hold and they go down on their own) quite often will not work when firmly holding down, but will go up if I hold the switch myself.
Fantastic car all around
I have owned my car for 2 years now and done 40,000km and it hasn't missed a beat. The fuel economy is excellent, usually around 6.5l/100km in town and 5.5l/100km highway driving. I also use it to tow my boat (500kg) and it does it with ease. I would recommend this car to anyone who wants an affordable yet comfortable hatch that is brilliant to drive.
Purchased in June 2017 for A$27,000.00.
Good city car with some minor issues
Bought Golf 7 Highline with safety package and luxurious package in 2015 for my wife. Good city car and only done 30,000 km. Overall happy with it. I am six feet tall and fit in comfortably, more spacious than other small cars like Corolla, Mazda 3, Honda Civic, etc. Fast, solid. Like it's cornering light and adaptive cruise control.
Some minor issues need to mention before buying VW:
1. Don't like the start stop system, slow start when stop in red traffic light. I have to disable it every time before driving.
2. Battery dead just after three ...
Exceptional customer service from VW Australia
We purchased a used 2013 VW Golf Highline in January 2019. It had 65,000klm on the clock and had been regularly serviced. Lovely car to drive, great handling, economical, and typically well finished German interior which is elegant and practical. After 4 months of ownership the car developed a shudder when taking off from the lights. This was diagnosed as the clutch packs being on the way out. Being well out of warranty we were quoted $2,800 for repairs. We had heard much bad press about VW and their customer service however I have nothing but ...praise. The dealership applied to VW Australia for a good will claim. After three days we received the news that VW Australia would replace the clutch packs at their cost. For a car that was three years out of warranty this is great customer service. For all of you who read the bad reports about owning a VW this is a good news story.
Purchased in January 2019 for A$15,500.00.
My wife and I bought a used mk7 Golf GTI with 134,000 km on it! (manual). It still looks, feels and drives like a new car. Our family with 2 kids are very tall and we find this a fantastic, and fun, primary car. It tows well too.
With the addition of a roof pod there is lots of luggage space for holidays.
The only problem we've had is a flat battery.
Purchased in August 2018 for A$18,000.00.
VW Golf 90Tsi constant issues.
After the first year I noticed my car stalling, the staff didn’t have a clue what was going on.
They checked it, did a software update and said it was good to go. The car then stalled and died in the car park of VW servicing centre off James Ruse Drive. Shortly after this they replaced my mechatronics unit and the car was ok for another year.
Same issue happened again. New mechatronics unit was ordered. Car was ok to drive for another 2-3 years. Luckily all under warranty.
5th year of owning the vehicle same thing happened again. Replaced t...he mechatronics this time at my own cost because Volkswagen said the vehicle was out of warranty and that driving a car 25,000 kms a year was ‘excessive’. Mind you we are up to the 4th mechatronics replacement on a vehicle they look after. This time I had to pay for it despite history showing a constant issue with this part being fitted into my car. After a lot of back and forth i ended up paying the $3000 for the mechatronics unit to get the car back on the rd only for the gearbox to fail less than 6 months later (gear fork somehow snapped off) and Volkswagen asked for another $7k to replace. Avoid this car if you can - google all the issues this vehicle had from previous owners: you will also notice a lot of the same vehicle for sale with ‘no drive’.
Purchased in August 2009.
Best car i have owned yet!
Bought this car while ive been renovating a house for more transport capacity. Has been amazing and never missed a beat. I'm up to 200k kms and still going strong! Will be buying another soon.
Purchased in April 2016 for A$26,000.00.
Golf VII 1.2 TSI 110CV
I purchased this 110CV revision of the 1.2 TSI petrol engine with a special summer promotion in Sweden offering ACC, the multifunctional steering wheel, carplay, etc. No extras except metal paint. The car has turned out very good in many regards. First, it drives fantastically well on city drive and on highways. On motorways with ACC i can get very low consumption figures like 4.8L/100km. I made a long distance autobahn trip over 1000km on one day, with maintained fast speeds in the Autobahn and the average consumption was 5.4l/100km which is j...ust awesome. Not so good is the consumption in city drive with start stop, easily reaching the 10l/100km in shorter trips. On average 7.5l/100km with a LOT of city traffic. Space is awesome, comfortable, best boot in the category (compared to the Volvo V40 it is huge). Build quality is great out of the shop, but it gets old fast. I had a series of small problems. The biggest one was seriously warped disk brakes after only 3000km, They replaced them under warranty. They are warped again, and no, i am not driving like a madman. I guess it has something to do with the cold winters in sweden, and maybe cold water splashing on them or something. Another issue was a broken power window mechanism. And two times the ACC radar sensor got misaligned. Also I feel all the rubber seals in the doors tend to loose its noise cancelling effect and the satisfying door closing noise tends to disappear after a while. The engine is great, although sometimes it will struggle while reversing on a back or stuff like that and your clutch might suffer. Compared to the 1.0 three cylinder it feels more underpowerd, less torque, but nicer and softer in start and stop. Pretty good, practical, solid and nice looking car... just wonder about the long term reliability of components. Would buy again in a blink.
Sporty quick and fun
Bought brand new, I have modified it freely and I truly love the performance of this car, added features leather seats sun roof premium sounds system all worth the extra I paid.
Bought in black is my only downfall it is hard to keep clean but otherwise this car has been a great investment tbh
A quality car in almost every way
I purchased my Golf 7 (a 103TSI Highline) second hand in a private sale. It was still under warranty at the time, although had done a fair few kilometers. It did need new clutch packs for the DSG, which were replaced under warranty, and now over 2 years later it still drives absolutely brilliantly. I have now covered 90000kms, and everything still works perfectly, it rides and drives lovely, nothing squeaks or rattles, basically it still looks almost brand new. Compared to other small cars the Golf really does feel premium; and the way it drive...s supports that. It's also great on fuel (as low as 4.5l/100km on highway trips), it's quiet, comfortable, and has lots of handy gadgets and driving aids (such as Adaptive Cruise Control and self parking). It would have rated a 5 if only the servicing costs were a bit more competitive, as they can be a but pricey compared to a Corolla or Astra.
Wish i bought a Toyota
I use my gti mk7 as a everyday car with modifications and iv been having issues not with my sport modifications but with simple yet expensive standard features such as corner light sensors and cruise control systems. The car just doesn't feel like a high end car after 1 yr. Feels like a old abused car although i take care of it and get it serviced. Wish i had bought a Toyota.
Questions & Answers
I purchased my Golf SE mk7 over 2 years ago. The infotainment system stopped working 29th June2020 my warranty ran out on 4th July, problem was I was in lock down in Spain due to Corona virus and could not get a ferry crossing until 15th July. I called Volswagon in Vera Spain and earliest appointment was 10th July. They did the second service, 18000 miles on clock and investigated infotainment system. Paid 93 euros for service and was given a quote for 1,985 euros to replace the broken system as it was over the warranty. I called the volkswagen dealer where I bought the car they said to take it to my local dealer in Shrewsbury which I did as it needed its first mot. They agreed it was broken and needed replacing. Even though it was impossible to get back before the warranty expired the would only give me 20% off the bill and I would have to pay £1600 to have it replaced. Do u think this is fair?
Hi I'm looking at purchasing a 2014 Highline TDI mk 7. It's immaculate inside and out, one owner, I can tell the car has been well loved and looked after. I've never had a euro car before, but am looking for something that is high tech, and economical. The golf seems to tick those boxes but I hear mixed reviews.. Can anyone shed some light on your experience with these cars?
I can only answer from my own experience of my Golf, purchased new in Sept 2015. It's done 107,000km and been serviced regularly (7 times). Has been a fantastic little car, fun to drive, economical yet nimble. That being said, much comes down to how it's looked after (clean oil, quality fuel, fresh air) all goes a long way to having the car serve a long, useful life - but my experience is a thumbs up and enjoy these cars!
Has anyone had a remote control car key die and found any alternative to paying the $620 VW want for a new one please? My car is a 2016 Golf TDI, auto Mark 7
Thank you, John.
Good luck John. In my experience, VW are not helpful and are very expensive. My golf does not have a remote key but you would think they would have a battery that could be replaced as other remote devices do. Maybe that’s just another way VW makes more money.
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