WEX Motorpass

I’m extremely disappointed with the service I received from WEX Motorpass. I was recently charged $61 without any clear explanation or valid reason. When I contacted customer service to resolve the issue, I was met with unprofessional behaviour. The representative I spoke with today was not only dismissive and rude, but also provided inaccurate… Read more

information about what had occurred.

This level of customer service is unacceptable, and the lack of transparency around charges is deeply concerning. I urge all WEX customers to check their accounts carefully—based on my experience, there may be unexplained fees or incorrect charges you’re not aware of.

I expected better from a company managing financial services. This experience has seriously damaged my trust in WEX Motorpass.

Worst customer service experience. Operator confirmed cards would be in the mail and promised to call back with tracking number. No response. Another agent stated application incomplete and went back to square one. Followed up and my calls and emails were ignored. Phoned to speak to a manager and the operator blankly refused to transfer me or provide a name and of course my call was never returned

They don't even deserve a star; they're just licensed thieves. I wonder how, in a country like Australia, a company can steal from people under various pretexts without the authorities intervening! I advise no one to use Motorpass's services.

I would have given zero star if I could. Bad experience ever with this company, the fees for each transaction you make and the late fees if you forget to pay before the due date are ridiculously unbelievable, and their is other fees for the account, you feel that they're ripping you off. And the straw that broke the camel's back was being charged twice for the same transaction!! I'll fix that and leave.

Illegal? I want to find out – WEX fees for any late payment are unbelievable and are absolutely a RIP OFF, I have put in a complaint to trade practices as I cannot believe it is legal for them to charge what they do. Up to 20% of the balance of your account (not the money outstanding) if you are 1 - 2 days late? Really? If I pay via their website but they can't 'see' the… Read more

payment for 3 days, that.s not my fault. The money left my account the day I processed the payment....RIP OFFs RIP OFFs RIP OFFs

Their mistakes will be up to rectify – Worst customer service. Come to find out they’ve cancelled our business account because of an admin error on their end. No warning, no transparency, no apology. Quite happily will never recommend this horrid company.

DON'T USE WEX MOTORPASS - GO ELSEWHERE – If I could give WEX Motorpass no stars I would. They have started charging a $60 late fee PLUS 5.82% of the amount owing PLUS a transaction fee on top of that. It is absolute greed. I had a bill for $294.74 and the late fee was $74.36!!! Unbelieveable. I will never use them again and as a company owner will defintely be advising other businesses away from using them.

They will try to scam your money whenever they can – Make sure you check your statement. They try to charge you 4 times the same amount of your refill. Instead of giving you enough credit. They would rather shorten your pay period to 3 days after you receive the statement. One time, I BPAYed the credit card once I had the statement. But because of Sat and Sun. The money didn't go into the credit… Read more

card account. They close your account straight away and charge you $40.

Customer service is terrible via email.

1.1 stars here for a reason.

Most of the petrol station motorpass card not working or can’t used… – Motorpass card not working or can’t used in 7eleven,BP etc….. worst experience ever Tried to call customer care no proper response from them even after multiple calls to different persons Worst experience ever

All 1 ⭐️Reviews are 100% TRUE!!! – WEX Motorpass should be investigated they have zero customer service, there’s no such thing as customer retention at all. The fees if you’re even 1-2 days late, what everyone has been saying is true & correct very excessive & not flexible at all. Best to steer clear from this dodgy company.

Cannot get them to answer the phone and the cards aren't working !!!! – Our account is fully paid and yet we cannot get them to answer the phone at all !! Been on hold since they opened at 8.45am since they opened ... Finally answered the phone and such RUDE CUSTOMER SERVICE !! Said they have the payment but they haven't allocated it and now they need to transfer me to another department who allocates the payments! … Read more

Asked me to stay calm even though they have our payment but haven't done their job of allocating it !!!!!!!!!!!!!! What an absolute joke. Will be looking for a new fuel card company next year for sure!

Fees & Charges – Ive been with Wex for 8years. The first time a direct debit hasn't gone through unknown to me. They have charged me a total of $220 and suspended my card. Then have the cheek to charge me for a new card and management fee again? Customer service is very poo!! I would not recommend this company if this is how they treat someone after 8 years of never missing a payment.

Disgusting Customer service – So rude and entitled. None of the staff members at WEX know how to talk to customers at all. I have never been rude - always polite and you would expect the same. Very disappointed. I would give them no stars if that was an option

Ripped Off – Was surprised to receive an overdue notice on my last bill with an $81.06 overdue fee because they did not carry across my on going credit card authority. I spoke to there customer service team member who explained what had happened and assured me the late payment fee will be returned. Seriously guys $81 late payment fee is a ripoff and you should… Read more

be investigated. I hope mine is returned by next bill otherwise I will pursue a complaint thru the fair-trading. The person I dealt with on the phone was polite at all times.

Worst business I’ve EVER dealt with – I’ve been a long term customer of theirs for over 5 years spending $10000-$15000 per month with them. Then one day after changing bank accounts there was a missed direct debit, so they suspended my account immediately. It got sorted out after a few days, with extreme inconvenience for my staff that were left without usable fuel cards for a… Read more

few days. Then when there was one other oversight with having enough money in a bank account for a direct debit 6 months later, they cancelled the account without notice. And they said I’d need to re apply to open the account again (not likely). If I treated my customers like that, I’d have no customers. Stay away, they don’t care about their customers one iota!

Paid Money Incorrectly and they will not refund – Paid almost $8k to them by mistake in April and they will not refund the money despite repeated emails - refund is "with the finance department". Had to provide information over and above what is required to prove payment was made, but they still will not process refund. Absolutely ridiculous from a large company and not a good way to treat a former customer

Worst customer service – Absolute worst customer service I’ve ever experienced. I would not recommend WEX to anyone. First my account was locked I was unable to get into it, I have been trying to contact customer service for months and no one will do anything about it. I request for a call back and no one ever calls back or follows up. As a result my account has now… Read more

fallen overdue yet they are happy to email me but can’t resolve it over the phone. I will be telling all my business associates to never go near this company. Absolutely pathetic

Very negative experience with this company. Ripped off – Motorpass changed my credit limit to a lower level during Covid period sighting possible fraud. I was penalised on numerous occasions $60-$65 a month for going over this limit. I didn't realise this was happening until the end of financial year. I have tried numerous times to contact Wex via email and phone without a response. So, I contacted Wex… Read more

again, this time I got though probably because of this review. They are addiment that they are within their rights to rip me off.

The card (petrol card) keeps failing after using it ones or twice – Ive replace my card with the Toyota fleet Management with wex cards and it's causing me pain and suffering because I can't use it so I have to keep replacing it but paying my petrol out of my own pocket and then trying to put a claim in at Toyota and keep chasing it to get refunded for it...so Im thinking why I have to pay for my own petrol out of… Read more

my pocket when Im paying Toyota already...this WEX card is useless and they need to put a "chip" in all card have moved on...but these guys still relying on this unreliable technology or magnetic strip...always fail..mannnnn...need to ring toyota to consider another company to partner with...

Unable to be contacted – From reading all the below reviews I can see the answer to why they have not answered my calls or emails. They don't answer anyone. Just needed to get a replacement card and can no longer use the website as my long time log in no longer works.

Motorpass High Fees and No Discount – Motorpass charge high fees and they don’t give you a discount at the pump at all. Don’t use Motorpass anymore they’re trying to rip you off and try to stay away from them.

This is a Terrible business with service so bad you can`t believe it – This is a Terrible business with service so bad you can`t believe it. Still waiting for the card after 7 weeks. Never answer the phone. I wish I never applied. Don`t do business with them unless you want weeks of non action. Plus the are a pain when you have had enought and want to close the account. Beware !!!!

Terrible – Terrible no activation details sent with a new card & I've been on hold for over 104min 4.4.23 and I am still on hold. No one has answered and I'm still waiting rediculious

Unprofessional and No Consideration – I can’t believe the email the I just received from WEX that they are going to suspend our account, only been with them for 15 years. I was a week late with payment due to me being in hospital under going a major bone marrow transplant. They have no consideration what so ever. I made the payment on Thursday and they still have account suspended .… Read more

Send them remittance and still no communication. You ring them they don’t answer what the he’ll is going on. We’re is there customer loyalty. It’s all about money

I need Motorpass to answer my calls and Emails – I totally agree with the below reviews, are they going under? 7 emails, 6 phone calls, being left on hold for 30 mins at a time and still not getting through. Then leaving messages to no avail and the silence is deafening. We are a business and need the help to access my account!!

FRUSTRATING SERVICE – Totally unprofessional service.. CAN SOMEONE ANSWER THE PHONE !!!!!!!!!!! We are a business and do not have the time to be on hold for hours as we has been. Not going to leave a message as the chances of a return call would be zero !

Terrible service – They don't respond to email , I left a voice mail to call back no reply back, I want to close account with them they charge admin fees and if there is a delay they charge over a $60 for late fee There is no saving, waste of time and money

Cannot get through – I have called several times, left messages for call backs, emailed etc and are not getting anywhere. We have used these services for years. We are in urgent need of new card activations - codes given are not working - its a joke

Years of terrible feedback with no resolution – I have used this company and its services for many years. I've always paid my account on time, everytime. However, when I inform the company that I no longer needed their fuel card services and request that they refund the amount I'm in credit for, back to my account, I'm met with obstacles ie; phone hang-ups, repeating the same request to supply… Read more

information ( request met on multiple occasions ) Email requests left ignored etc. Use their services at your peril.

terrible customer service – i have tried calling and been on hold for an hour and gave up in the end. Needed a hand with an activation code but have decided to close my account instead as I have been trying for days to get in touch with them.

Customer Service is non existent – Fuel cards are okay, costly but handy that is works most places. Customer service is literally non existent though. Looking to change, they don't answer or call you back. Most people run businesses too so don't time to sit on hold or not be called back.

Absolute Disgusting Service - Do not sign up to this company! – No communication, No service, account is always overcharged with fees. You cannot get a hold of anyone to discuss incorrect billing, therefore it goes over the due date, then of course they charge an overdue fee. Do not sign up to this company.

SCAM!!!!! Do not sign up!! – They don’t answer calls. Most likely close to liquidation. Would be interested to know where all the other 1 star reviews took their business to, which I will also do.

Terrible Non Existent Customer Service – Only had the account for a few months. I inadvertently put the wrong date on schedule BPay payment (1 day late) and slugged $70 for late payment fee. Tried on numerous occasions to call the service centre without luck, so emailed them to close the account with a notification from the website that someone would contact me. Four days later still… Read more

no contact so I tried to use the card only to find out that they had already cancelled the account - no email, no phone call - no contact to advise me that account was cancelled. When I first opened the account I place a call to them to enquire about discounts on the card - left a message and was called back 4 weeks later. The 7cent discount is just not worth the terrible, non-existent service from this supplier