Boats in poor condition, inability to provide suitable compensation and failure to respond to corres
We were returning loyal customers to the company and never experienced anything like this. Recently our bareboat hire was interrupted by a tropical cyclone and shortened from ten nights to seven. The cost of three nights lost equates to approx. $2,800. Upon our return, we provided a lengthy list of faults on the vessel we hired, each of which made the sailing experience uncomfortable. A few were serious issues relating to bilge pumps not working properly, propane gas warning lights not operating correctly and an external hatch which was unable to be closed and secured which allowed rain and sea water to enter the cabin spaces. These were brought to the attention of a receiving officer at the jetty upon our return.
Upon our return home, we sent the Customer Services Manager an email outlining all the faults and asked the question on whether or not we could be compensated for the three nights lost. We did not ask for money, we asked for a credit on a future booking. All that was offered was a token credit of $500 with conditions to book within 12 months. We responded asking them to reconsider their offer which was approx. 1/6th of the money lost and also based on the numerous faults with the vessel.
The Customer Services Manager has failed to respond to the email sent weeks ago, failed to answer phone calls or return calls and reply to an SMS.
If you are looking to hire a bareboat in the Whitsundays, I cannot recommend this company based on this last experience. They have been neglectful in sending out a vessel with serious faults and have not had the common decency to respond to emails/phone calls etc. By offering a token value compensation to the nights lost is insulting and we are bitterly disappointed.
Most other bareboat hire companies have newer vessels and in hindsight offer more reasonable rates.
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