Wilson SuperX

Wilson SuperX

Wilson SuperX
1.8

28 reviews

PositivevsNegative
14%11%75%

Build Quality
1.6
Value for Money
1.5
Cleaning & Maintenance
2.0
Noise Level
2.6
Temperature Consistency
2.4
Heating Speed
2.7
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Reviews

28 reviews
Veronica
Veronica
 

Hot and cold water not adjustable and inconsistent either too hot and turns cold after awhile

Not a good water heater system. It is noisy when turn on the tap, cannot adjust the temperature, it gets too hot or cold water. Water wastage. Show details
Noise Level
Fred C.
Fred C.Perth, WA2 posts
  Verified

Upgrade Wilson instantaneous hot water units

Not changed since 80s
Make available an adjustable temperature control same as with storage units or gas instantaneous
A product to enable flick mixer use
longer life
Suppress electrical contacts engaging noise requires complete upgrade as mine is in laundry.
Next replacement will mean changing to gas instantaneous because $1200.00 approximately every 2 years isn't value for money considering those issues & excessive water use 2 maintain a usable temperature.
I've used single phase instantaneous units in Thailand incorporating a dial in temperature control & last longer than my Wilsons. Show details
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Johannes
Johannes
 

functionality of Wilson Wisk 6

we have had issues with this unit since the plumber first installed - when trying to reduce the hot by adjusting the cold the water would either be hot or cold no adjustment was achieved - now its even given up after 1 years use - a disasterous unit with intermittent use Show details
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Pete
Pete3 posts
 

Stopped working after 3 years

Unit produced only warm water after 3 years.
Contacted manufacturers, they advised it was out of warranty after 2 years and to contact repairer.
Repairers quote ( over the phone) was more expensive than the original installation.
The unit that this replaced was an everdure that was 15 years old. Show details
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Value for Money
Cleaning & Maintenance
Functionality
cockhead
cockhead
 

pile of crap don't last

Use to be a good product but fault at about end of warranty 2 years .2nd one now and repair guy glen turns water flow down when one element fails (which works) but is ruff as guts and dangerous when it should have been replaced under warranty get something better quality Show details
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Value for Money
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Tom Ellis
Tom EllisPerth, WA
 

Lasted me over 12 years

This unit has lasted me over 12 years maintenance free! I installed a cupboard around the hot water unit so it isn't very noisy. Im only replacing because the thermostat has failed. Excellent product for the price. Show details
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Value for Money
Cleaning & Maintenance
Noise Level
Functionality
Deb Lin
Deb LinPerth, WA
 

They don't last very long

It's one of the cheapest ones around. But I put in a new unit in 2011 and again in 2018, and now have to get a brand new one since the second one no longer works. Will be going for a better unit this time round as the amount of money spent calling out a plumber just isn't worth it. Show details
Functionality
Temperature Consistency
Heating Speed
Foley
Foley8 posts
 

Not bad luck—bad product!

After a little over a year of use, I've had to replace my Wilson SuperX HWS—the second replacement in under two years. I asked the plumber about it. He told me, ‘Sounds like you’ve just had a bit of bad luck, mate’. Sounds like you just gave me a lazy answer, mate, is what I say to that. Now the third one’s gone kaput. That’s three in under five years total. No good. And not a matter of luck. After a year, sometimes a tad longer, the water pressure drops and the water doesn’t rise above warm. Next stop: glacial waters and soap. Would not recommend to my mother in-law. Well, maybe. No good and then some.
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Yogi B.
Yogi B.Perth, WA
 
Lee
LeePerth, WA
 

They only last 12 months, ive been through 4 in 4 years!

I have a rental and have had to change mine every year! Today it went, only 9 months old since i replaced it, a year before that one and another year before that. Terrible quality Show details
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Value for Money
Cleaning & Maintenance
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Felix
FelixPerth, WA3 posts
 

Do not recommend - 12 month lifespan

Wilson SuperX (model WISX) Unit was installed in a rental in Sep 2019 (manufacture date July 2019), provides good hot (HOT!) water until one or more of the elements burns out, as happened sometime Oct 2020. Tested by measuring resistance across the 3 elements, one of them is open circuit. The unit includes thermal protection circuitry to cut off at some point but this apparently doesn't stop possible burn outs.
In general, there's no built-in temperature control or sensing, meaning temperature varies significantly based on water flow rate. Once everything is warm however, the temperature generally stays the same. Also makes a loud clicking noise when activating which can be very annoying in a home environment. Show details
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Nicoletta H.
Nicoletta H.Perth, WA
 

Life span in WA is circa 3 to 4 years. The elements in most cases fault to earth. Change the quality of the elements

Main problem is the poor quality of elements
The main fault is that the copper sheath splits.
Element leaks to earth.
Change element to nickel sheath and this may give the element a better life span. Show details
Overall
Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Functionality
Alex S.
Alex S.Perth, WA6 posts
 

Zero Recommendation Hot water system

I got this with one of our rental and it's just dead in 4 years, can't believe that we have to spend another $1200 for the new machine, It's really not worth for money and not recommending Wilson Hot water system.

Not recommended to buy this company product as many license plumber also discussed this product warranty or service. Show details

Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Dee
Dee6 posts
 

Repair under warranty quickly

I have one of these systems in my new house, dont know when installed but manufactured in Sept 19. phoned on Monday, was repaired within 48 hours. I somehow don't think it will last long reading here
Nima
NimaPerth, WA
 

Super Hot or Super Cold-

Its either very Hot or Cold, no middle option

I called the customer service, they temporary fix the issue with some set up but issue came back again in few months. this time when I called them, they simply said item is out of warranty without any support
very bad product not worth the money you pay Show details

Questions & Answers

Austin B.
Austin B.

I have a SuperX Wilson hot water system I'm assuming that is what it is. Has a inlet line an outlet line with a expansion valve from what I've gathered. What does the valve do? As my hot water is barely luke warm when I shower and if I even turn the cold tap on ever so slightly it goes freezing It's barely warm enough to stand under without the other part of your body (without water on it) getting cold asf. Can someone pls lmk how to fix on my own it can't be rocket science and require me to call the company money is tight enough as is atm...

Anthony W.
Anthony W.

How do I adjust the temperature on the hot water to make it hotter

WILFRED M.
WILFRED M.

My Willson superx hot water system is not working properly.The water is only luke warm

Pete
Pete  

No they are a balanced unit, temp is pre-set to adjust to cold water flow.
They are rubbish. If it's luke warm it could anyone of several issues

See all Wilson SuperX questions

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