Woll Diamond Lite

Purchased a woll fry pan 11 months ago. The cooking surface of the pan has started to bubble, obviously i stopped using it and contacted Woll immediately through their Web page. Not heard anything back at all. Show details

I bought a WOLL Diamond Lite pan specifically because it’s marketed as suitable for high-heat cooking. After normal, careful use — no metal utensils, no harsh scourers, never washed while hot — the pan developed permanent yellow discolouration around the edges. When I contacted WOLL’s customer service, I was told this was likely caused by oil… Read more

residue, and the warranty claim was declined. I provided proof of purchase and photos showing the pan had been well cared for, and asked what specific evidence pointed to misuse rather than a manufacturing or coating issue, but received no clarification and no further response.

If a pan marketed for high-heat cooking discolours from ordinary cooking with oil, that seems like a product limitation, not customer misuse — and I’d expect a warranty process to reflect that. I’m otherwise satisfied with how the pan performs, but the lack of a fair resolution or clear answer has left me unable to recommend WOLL’s customer support.

Agree with review it sticks and also I sent for warranty and no didn’t hear anything from them at all Show details

"Stick pan" – Avoid. Ok for frying onions and veggies, but turns into a "stick pan" once you start frying meat after not too long. Despite following the cooking and cleaning instructions, carbon built up on the base of the pan and the edges started to craze and deteriorate. Pretty much useless after a year. Similar to other reviewers, Woll didn't honour their 3 year warranty. Show details

Worse pan ever – This is an absolutely crap pan, worse than pans from kmart! Coating started peeling after a few months of usage, talked to warranty department and of course they blame you for misusage! Absolute scam and I wish I read the reviews before purchase! I will certainly report Woll to ACCC, such a common issue people are experiencing we should do a class action. Show details

I purchased the Woll’s 28cm Diamond Active Lite Pressure Cooker and the matching pan – both of which are experiencing significant peeling and… Read more

flaking of the coating and are unusable.

I have contacted the Company on multiple occasions, but have not had any joy with them thus far, I have photographic evidence of the damage.

The flaking of the coating, raises serious concerns about product quality but also presents potential health risks. Given the ack of response from your NZ distributor, I contacted the Head Office in Germany and offered to return the items directly to Germany for inspection. I purchased WOLL products because of their reputation for exceptional quality and longevity.

Excellent at the beginning - Very disappointing later – we have been using Woll for over 20 years and after about 17 years our non-stick coating gave up. It was always a pleasure cooking with the Woll cookware, also the handle comes off with the press of a button, a great feature that allows the pan to be washed in the sink or placed in the Oven. About 2.5 years ago we had to buy a new set and it had… Read more

to be Woll again. We purchased the Lite version, sauté pan and frying pan combo 28cm for $270. Already after 1.5 years the sauté pan coating started pitting and peeling and we now discovered the same issue with the frying pan. We were very disappointed that the quality has gone down so badly, since the product we bought over 20 years ago lasted about 17 years. Now after our last experience we are not considering Woll cookware again.

Coating failed – Non stick coating peeling after 4 months on both Woll pans. I’ve been through this before with other brands so thought I’d buy premium to see if any difference and Woll is worse. I only use low gas as I’m not into burnt food. We cook all steaks on the bbq. I use olive oil, hand wash and of course only use plastic/silicon utensils. Don’t waste… Read more

your money. Just get cheaper brands like scanpan and replace when they fail. They are lighter, cheaper and I’ve found the non stick will last a few years with correct care.

Agreed with other comments. Poor durability – Have used Woll sapphire and diamond for over a decade. I don’t know why I persist. The handle often comes loose and the screw needs tightening. The diamond coating browns, wears or peels. And becomes sticky after regular use. It does not last for years. Like others, always hand washed and looked after. Show details

Don't waste your money, replaced under warranty then failed again – Bought 32cm new for 239.95 in October 2018, replaced by retailer due to coating delaminating in March 2020. New pan has been delaminating for 6 months. Only used on natural gas cook top. We were very careful to only use plastic or Silicone utensils and only ever hand washed. Returned to store, staff claimed that we may have used excessive… Read more

heat, didn't clean properly between uses and put in dishwasher. Note manufacturers manual says dishwasher and metal utensil safe. I am really disappointed in this product.

Rubbish – I thought that this would be amazing German technology. The sales assistant was so persuasive that I didn’t even bother with the receipt. After 6 months the surface peeled and I don’t have the receipt to return it. So do yourself a favour and don’t bother with this brand, it’s just rubbish. Show details

Don’t waste $ - new WOLL for induction rubbish vs old WOLL for gas great – I was a die hard WOLL fan with my previous gas stove. I switched to induction and bought the new WOLL. Like others, for such an expensive product, it has failed terribly and I have been extremely careful. My cheaper non stick pan from a catering wholesaler is so much better. Show details

Non-Stick Surface Failed after 3 months – I have returned my Woll Diamond Lite frypan to the retailer as the inner surface is now hopeless. This product is grossly over-rated and is not worth the exorbitant price (even at half-price!) I was told by the shop assistant that I likely applied "fierce heat" to the pan. What? All my cheaper Tefal and Scanpans perform beautifully at the same… Read more

temps. If I can't sear my steak in the frypan without the non-stick surface breaking down, then it's not a frypan. I have a very old Esteele frypan that is still in fantastic condition and it is heated up to "fierce heat" with no problems whatsoever. I doubt my induction cooktop can even produce "fierce heat". Why can't it simply be a faulty non-stick coating? I now have no frypan as it is going back to the manufacturer and have to wait for the retailer "to get back to me".