YouTrip
ABN: 206767034965 reviews
Further youtrip contempt Unexpected last night early evening I received a mono tone amercian accent speech heavily punuated by large gaps in speech. Every question i asked it said under investigation cannot talk about it. It wasnt a real person just an ai bot giving programmed answers. It didn't listen to me. You have treated me in contempt ignoring all my requests to bar payment yet you went ahead and paid the scammer.
Using ai talking to a client extremely worried is heartless,
Far from impressed. Your ai cannot show compassion,, reality and outright fraud.
It just went ahead and processed payment,
So now fighting for return of if monies and if the track record is poor I can see its going to be a difficult talking to non human refund personal.
Extremely unhappy how you treat me and no doubt others in similar way.
Have also filed police report
This morning found my youtrip multi currency debut card hacked by 7 multi spending of usd $ 99.99 each time. Then they attacked my australian aud account. Surely 7 identical amounts in rapid succession and allowed payment Contacted youtrip by phone 10 plus emails as account pending so could stop but afternoon just went and paud approx aud $1500 .
Saud U can appeal take 14 weeks.
I am bewildered.
Card is secure in pacsafe bag and insafe. Never used by me as an emergency travel money.
I am disturbed to think thst someone is complicit in their organisation. How else can someone allow and inturn madtercard just pay
My card switched off never been used, secured, pin changed as well
Not giving up asjed to teply by monday 10 th aug. But dont expect
I will continue posting .
Feels shonkey as heck. I signed up and straight away they asked for information from 2023 and 2024. Its 2026 folks. No where do the know your customer requirements require someone to go back retrospectively like that. Regardless I gave the details and nothing. I followed up and the "team" was reviewing my application. Over 2 weeks later and Ive heard nothing. They have lots of influencers talking things up but it seems like its a few people in a rented office holding things together with sticky tape and cardboard. Scary if money goes in as I might never get it out!
At the start of April, my existing travel card was suspended, and I needed a replacement. I was going to Spain in a couple of weeks and was in a hurry. I came across a travel card on the internet called YouTrip. Exactly what I was looking for. A debit card, linked to Mastercard, that was rechargeable via a credit card, and funds could be held in various currencies as needed, Euros in my case. Conversion rates were competitive, and basically comparable to Google rates. Way way better than conversion at ANY money exchange, including S Money. So I opened an account online, loaded it with Aussie dollars, and then converted this to Euros. I then loaded the virtual card, to my Samsung phone via the Google Wallet. All set. I also ordered their physical card, as a backup. Anyway, my departure date came, and unfortunately my physical card hadn't arrived. No big deal right? I had reserved a hire care at Madrid Airport, and when it came to pay, they required a physical card....Oh cr#p. I had obtained the YouTrip travel card in order to avoid them nasty international transfer fees and inflated FX fees. I had to suck it up and use my trusty credit card, that had all the fees under the sun...sigh. I even asked if they accepted cash...but alas, this was not possible either. So I coughed up the $52.12AUD transfer fee, and got my car. At least the FX rate was reasonable at 0.61 euros per $1AUD. I can happily report that the rest of my holiday went off flawlessly. The YouTrip card loaded on my phone, worked so well, that I used it everywhere I could. Paying restaurants, buying diesel, at bars and coffee shops, bakeries, even bus and train and ice creams. The tap and go function was basicaslly perfect, and I had a running account/history of my purchases. When the card did fail, it was because I ran out of funds. That's the only criticism I have of the card. I thought there was a failure/technical glitch, and didn't even think of lack of funds, as It wasn't stated. I had to login into my account via the app to realise why. It was easy peasy to load more cash as it was linked to my existing credit card, so a further $500 was transferred (no fees), and I converted it to Euros (all online via the app), and I was good to go again. This took under 5 min to transfer and convert. No waiting, all was pre approved. Completely seemless. I continued my Spanish holiday, unabated with the help of YouTrip. Highly recommended folks, just order your physical cards earlier than me.
Unable to sign up as app has issues with quality of my ID. Customer service team keep giving basic non helpful AI style responses and just keep referring me back to the app, resubmitted pics and made sure they were NOT blurry but app seems over sensitive. I even manually emailed the ID pics to them but they refuse to process. Seriously if you want customers you may want to make it easier to sign up and actually try to help when we have an issue!
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